Having an eagle eye reading through it might improve the post.
“Service Design is still a relatively new and emerging field within the design industry. Many people are unsure what exactly service design is and how it helps their business and their customers. Put simply, service design is planning, organizing and improvement of a service. Service design is not just about fixing the existing services of an organization, it is also used to provide new and innovative ways to fill unmet customers need.”
(Gary Davies ~ Article Base)