UX in specific contexts, now libraries.
“It’s easy to acknowledge and broadly accept the general concepts of user experience and human-centered design in relation to libraries, but the real work illustrated in User Experience in Libraries is hard to do. It requires support, buy-in, and dedication of time and resources. As with so many things, the question becomes how to get this book, these powerful chapters, into the right hands. How do we move beyond the echo chamber of passionate advocates? There are no answers offered in this review, other than for practitioners to keep talking and sharing. If we’re lucky, with its honesty and rational approach, ‘User Experience in Libraries: Applying Ethnography and Human-Centered Design can break through’.”