We also have to invent it, the future of service design.
“The service design movement is gaining a tremendous amount of inertia. New conferences are popping up each month, existing conferences are adding service design to their speaker and workshop schedules, new books books are being published, and whole global communities being spun up. For better or worse, it’s becoming the latest buzzword and practice that many companies want to talk about, but are still grasping at how to integrate. I’m going to share my top 6 predictions for what we can expect from service design over the next 18 months. This is a combination of what I’ve experienced, what I’ve seen, what others have shared with me, and aspirations that I want to put into people’s minds as a seed.”