This Is Service Design Thinking: Deconstructing a Textbook

Part of becoming a field of knowledge and practice for real: a student textbook.

“This book is likely to become the quintessential service design textbook for students, educators, and professionals alike. In this column, I’ll share highlights from the book, along with some of my own interpretations, and tell you why you should add this book to your own personal collection.”

(Laura Keller a.k.a. @ServiceDesignLK ~ UXmatters)

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