Remember the days of computer-based training, courseware and instructional systems design.
“Learning is a complex process with distinct stages, each with corresponding tasks and emotions. Understanding how users learn can help us design experiences that support the user throughout the entire process. So let’s learn a thing or two about learning itself. (…) Far from being monopolized by schools, learning is an essential human activity. Empathizing with and supporting users as they traverse the many stages of learning fosters happier users and a more profitable business.”