“Alice Casey and Jo Harrington introduced a range of new tools, perspectives and ideas from their public service design projects at Involve, NESTA and Barnet Council. Joel Bailey gave us a brisk tour of service design on the front line of one of the UKs biggest websites – businesslink.gov.uk – and Karl Humphreys talked us through his two killer apps for service designing – Propositions and Prototyping through his work on the Heathrow Personal Rapid Transit programme.”