The Importance of Designing an Experience Culture

“Attitudes and behaviors are constantly being shaped within organizations. It’s the reason there are performance reviews, processes and procedures, and role expectations. If business leaders want to foster a specific culture, then all opportunities, activities, and expectations of their staffs will be measured against the success of exemplifying that culture. To design is to plan something for a specific role, purpose, or effect – to work out its form. Company culture is designed in every conversation, and in every bit of feedback and evaluation criteria. It’s possible to control the corporate atmosphere by choosing which behaviors to support and encourage, and which to discourage. Cultures grow organically, but they are actively designed.” (Cynthia Thomas ~ UX Magazine)

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