Growth is not the same as maturity. Progression versus regression.

“​In this blog, we will be sharing a strategic framework that we created to help organisations embed service design at scale; the Service Design Maturity Model. We will shortly elaborate on the different maturity stages. The next blogs which will follow soon, will be deep-dives on each of the maturity stages and will provide some thoughts on our biggest learnings using the framework.”

Niels Corsten a.k.a. /nielscorsten | @NielsCorsten ~ Koos Service Design ★