Too bad they don’t know of John Carroll’s book.
“Before creating the scenarios there was not a clear idea of what the product had to do and how it fit the life of the customers. The scenarios made the product and the user interacting with it a lot more tangible. The team developed this shared understanding together.”
(Sara Emami a.k.a. @SaraEmamii ~ UNITiD)
Extending the reach of personas to scenarios.
“User stories are one of the most popular alternatives to traditional user requirement specifications. But despite their promising name, user stories are not about – and don’t necessarily help – users at all. In most cases, user stories are written about roles that users adopt and take no account of the needs and behaviors of real users. Were that not indictment enough, user stories suffer from demonstrable flaws in structure and are often written by the wrong people at the wrong time. Here, I examine the background of user stories in their current form, highlight their failings, and propose a more appropriate alternative for the development of interactive systems: persona stories.”
(William Hudson ~ ACM Interactions Magazine November/December 2013)
Using a mind machine intuitively depends on your expertise.
“Scenarios can represent the ideal picture of a user’s experience with a product or service because you can see how and when they’ll interact. However, a scenario is often missing the details of what’s going on at this moment in time and that can be a sticking point. This is where the value of the journey map emerges.”
(Kim Goodwin a.k.a. @kimgoodwin ~ UIE Brainsparks)
Great proof that software design is the cinematography of the 21st century
“Using storyboards in software design can be difficult because of some common challenges and drawbacks to the tools we have. The good news is that there’s a new, free tool that tries to address many of these issues. But before I get into that, let’s revisit the value of using storyboards (and stories in general) in software design.”
(Ambrose Little a.k.a. @ambroselittle ~ UX Magazine)