All posts tagged
px

Telling stories: Mapping the patient experience at John Muir Health

PX (‘patient experience’) following close to CX (‘customer experience’). Upcoming new kid on the block soon, LX (‘learner experience’).

“For us this not only gave us an opportunity to leverage and diversify methods, like storytelling, to gather insights, but also brought us closer to the heart of the new face of healthcare, the patient.”

(Anel Muller ~ Adaptive Path)

A(nother) call to action regarding healthcare

Again a broken 20th century institution to refocus on experience: the PX

“In my view, UX designers can do more. Learn about the problematic healthcare cultural characteristics that dominate and that need to change. Alter how you do design research. Don’t limit yourself to incremental innovation and work that is narrowly focused on UIs. Question the advisability of doing projects that, in essence, only amount to putting lipstick on the very large healthcare pig. Escape your comfort zones in order to have the kind of impact on the world that you desire.”

(Richard Anderson a.k.a. @riander)