The commons need a real lot of UX design.
“My introduction to the role of UX in libraries began during my graduate assistantship at the University of North Carolina at Chapel Hill, where I worked in the UX department of the university library. When I began, I had plenty of questions: What was special about libraries? How do I apply UX methods to them? What do librarians know about UX? At the core of librarianship is public service; as non-profit educational institutions, the primary goal of libraries is to improve people’s lives. As a UX designer, I find working in libraries unique, challenging, and rewarding in its dedication to user advocacy.”
Daniel Pshock a.k.a. /danpsho ~ UX Magazine ★
UX in specific contexts, now libraries.
“It’s easy to acknowledge and broadly accept the general concepts of user experience and human-centered design in relation to libraries, but the real work illustrated in User Experience in Libraries is hard to do. It requires support, buy-in, and dedication of time and resources. As with so many things, the question becomes how to get this book, these powerful chapters, into the right hands. How do we move beyond the echo chamber of passionate advocates? There are no answers offered in this review, other than for practitioners to keep talking and sharing. If we’re lucky, with its honesty and rational approach, ‘User Experience in Libraries: Applying Ethnography and Human-Centered Design can break through’.”
Heidi Steiner Burkhardt a.k.a. /heidisteiner | @heidi_sb ~ Weave: Journal of Library User Experience 1.5 ★
LUX, the Library User Experience. Cell division in the field.
“This paper explores service design as a relevant method for service assessment and creation in a library environment. Service design allows for a holistic and systemic look at the various systems that make a library function. This methodology is a co-creative process conducted with library staff and patrons. By working together, librarians and patrons can create more relevant services or refine current services to be more effective and efficient.”
(Joe Marquez and Annie Downey ~ Weave Volume 1 Issue 2) ★
Love the title of ‘User Experience Librarian’. Information architecture meet UX for real.
“UX in libraries needs to be a completely immersive experience. We make sure our shelves are full of items patrons want and need. The surroundings are designed to be home-like with fireplaces, couches, power outlets, lamps, and meeting rooms. Across the country, libraries are thus transforming themselves from book warehouses to places where people want to come and hang out.”
(Amanda L. Goodman a.k.a. @alagoodman ~ UX Magazine)