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Never do research that’s redundant. But if it takes years (longitudinal), so be it.
“Too many people just do research or talk to customers without having a plan for what they want to learn. What they end up with is a mass of information with no way of parsing it.”
(Laura Klein a.k.a. @lauraklein ~ Boxes and Arrows)
“This all boils down to something that I call principle-driven design. As stated, some lean UX is better than none, so applying these principles as best you can will get you to customer-validated, early-failure solutions more quickly. Rules are for practitioners who don’t really know the value of this process, while principles demand wisdom and maturity. By allowing principles to drive you, you’ll find that you’re more nimble, reasonable and collaborative. Really, you’ll be overall better at getting to solutions. This will please your stakeholders and team members from other disciplines (development, visual design, business, etc.).”
(Anthony Viviano a.k.a. @anthviv ~ Smashing Magazine)
“As Lean UX becomes more mainstream in the practice of product design and build, more and more teams are coming up against an interesting problem: by focussing so much on results not deliverables, and shipping small and often, the product itself can be in danger of feeling like a loose collection of features added over time, rather than a cohesive, robust, well-considered experience.”
“Recent questions about the difference between Snookâs service design approach and the LEAN approach have inspired me to put my thoughts around this into writing. As advocates of the benefits of design thinking, methods and tools we believe that these bring an additional creative dimension to organisations seeking to innovate and co-design new services that are user-centred and user-friendly. I have put together a table outlining some of the differences I see in LEAN and Service Design Approaches below. Although the different aspects are presented in binary form, we recognize that each item is on a spectrum from the analytic and scientific to the intuitive and creative.”
(Snook)
“Lean strategy in UX design means getting to a simple, actionable statement about what problem we are going to solve for the user as soon as possible, so that the design process can proceed. In fact, lean strategy often happens in concert with design, enabling us to be more adaptive and to more easily apply our thinking to our designs. It’s about being less precious and profligate with our decks and deliverables, freeing us up to bring greater clarity and focus to our ideas. It’s strategy in motion, pressing us forward rather than holding us back until everything has been figured out and proven with mathematical certainty.”
(David Gillis a.k.a. @davegillis ~ UX Magazine)
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