All posts tagged
IoT

UX in the era of Internet of Things

Any technology push gets the UX drift.

“The Internet of Things is accelerating rapidly, and bringing with it a wealth of opportunity. Though many focus on the data and technology needs of the Internet of Things – the sensors, data, and the storage, security, and analysis of that data – we’re already forgetting to think about the humans interacting with those technologies.”

(Ted McCarthy a.k.a. @thisrunson ~ ThoughtWorks)

Design’s role is to bridge context gaps: Andrew Hinton on making context understandable, smart devices, and programming literacy

Each time, IA is falling off the table when technology or design have the loudest mouth. But in the end, IA provides new meaning, truth, and value.

“Information architecture has always been a critical part of creating great products and services, and many would argue that, until now, it hasn’t been given the attention or respect it deserves. The need for thoughtful IA is increasing as we enter the multimodal world of IoT. Whether you call yourself an Information Architect or Designer, you need to care about context.”

(Mary Treseler a.k.a. @marytreseler ~ O’Reilly Radar)

Cross-platform service user experience: A field study and an initial framework (.pdf)

Complexity goes exponential with the IoT design challenge.

“Many web-based services utilize both desktop and mobile terminals in delivering content and functionality to their users. In terms of user experience, the overall chain of interactions, including mobile and non-mobile settings, becomes a central design target. The aim of this study was to investigate, what are the key elements of user experience associated with these, cross- platform interactions. This paper presents the findings from a four week long field study with three web-based cross-platform services. During the study, participants used the services on both their PCs and mobile devices. Diaries and interviews were used for gathering users’ experiences with the services. Based on our findings and reflection with related work, we argue that central elements of cross-platform service UX include fit for cross- contextual activities, flow of interactions and content, and perceived service coherence. We propose an initial conceptual framework of cross-platform user experience. The framework can be used to guide the design of cross-platform web services, as it draws attention to elements of user experience that are essentially influenced by the characteristics of cross-platform settings.”

(Authors: Minna Wäljas, Katarina Segerstah, Kaisa Väänänen-Vainio-Mattila, Harri Oinas-Kukkonen)

Expanding the 3Cs framework for the IoT ecosystem: Multi-device experiences can be approached in very diverse ways in a connected world

IoT shaking up the UX design world.

“The Holy Grail lies in making that data actionable for people, preferably in an intelligent and seamless way, so that it actively helps them achieve their goals. Nest is a good example of a product experience that goes that extra mile — from just informing users with its data, to using that data behind the scenes to fuel the product behavior in an adaptive, contextual manner.”

(Jenn Webb a.k.a. @JennWebb ~ Radar O’Reilly)