Machines have feelings too.
“The IoT network can range from a smart home thermostat to medical devices that send patient data from an ambulance to the emergency room to a tractor gathering crop yield data from different areas of the field, and so much more. IoT products are in their infancy—well, maybe the toddler stage—and spreading in different industries (for example, UX will play a huge role in smart factories of the new Industry 4.0) And, as mentioned, UX is not limited to the outside of the device; it is in all areas of the device. Let’s make it count.”
Kianosh Pourian a.k.a. /kianoshpourian | @kianoshp ~ The Magazine of the User Experience Professionals Association ★
Take it away!
“In this Insight Report, we’ll look at the factors which make UX for IoT particularly challenging. We’ll discuss how technical architecture and business models shape UX, and how IoT blurs the line between product and service experiences. We’ll look at the need to give users transparency around how complex systems work and share data, in particular in relation to GDPR. And we’ll set out the challenges of designing distributed user experiences across multiple UIs, and show how some companies are tackling the challenges of designing for both hardware and software in parallel.”
Claire Rowland a.k.a. /clairerowland | @clurr ~ IoT.uk ★
Giving consent respects humanity.
“Having strong, clear apparency to real semantic and pragmatic transparency as a backbone to meaningful consent will also help clarify risks within the data flows of large-scale, heterogeneous IoT infrastructures, from homes to cities to national infrastructure. Overall, by improving apparency to s/p transparency, we make meaningful consent possible. When meaningful consent becomes part of a system, entirely new kinds of services may be imagined that create value based on visible, shareable data. We can also make services more resilient. To get there, we need the design acumen of HCI researchers and UX practitioners to help design, deliver, and evaluate apparency interactions at IoT scale.”
M.C. Schraefer et al. ~ Interaction magazine Volume XXIV.6 ★
UX design get more complicated. Design challenges for omni-channel, multi-device and cross-context.
“An excerpt from the new O’Reilly book, Designing Connected Products: UX design for the internet of things, explores considerations UXers need to be aware of.”
(Claire Rowland a.k.a. @clurr ~ UXmagazine) ★
Any technology push gets the UX drift.
“The Internet of Things is accelerating rapidly, and bringing with it a wealth of opportunity. Though many focus on the data and technology needs of the Internet of Things – the sensors, data, and the storage, security, and analysis of that data – we’re already forgetting to think about the humans interacting with those technologies.”
(Ted McCarthy a.k.a. @thisrunson ~ ThoughtWorks) ★
Another design challenge emerging from technology: Design for connected experiences.
“(…) we live in a world of increased complexity, in which digital data, everyday objects, and social practices are increasingly connected and interdependent. In a world of increasing complexity, designing digital technologies that facilitate meaningful interactions and integrate elegantly in our everyday lives requires an understanding of how to design for commensurability – that is, making our ability to connect across networks commensurate with our current practices in the physical world. Designing the connected everyday is fundamentally about making things commensurate as much as it is about making them smart.”
(Elisa Giaccardi a.k.a. @elisagiaccardi ~ ACM Interactions Magazine Jan/Feb 2015) ★
Experience as the design holism for humans.
Interview with Claire Rowland: “You can’t treat it as making a single device or making an app; if you do those things in isolation, you may do them individually very well, but you’re not necessarily going to come up with a great overall experience.”
(Mary Treseler a.k.a. @marytreseler ~ O’Reilly Radar)
And all the other UX disciplines for the IoT as well.
“While the technological development around this area is indeed fascinating, it is from my perspective even more interesting to see where this will take interaction design over the next few years. From an interaction design perspective, it is always interesting to explore what this digital material can do for us in terms of enabling new user experiences and the development of new digital services.”
(Mikael Wiberg ~ ACM Interactions Magazine)
Design in a rollercoaster (against) due to technology disruption.
“Technology extends our grasp, making it possible for us to achieve our goals rapidly and efficiently; but it also places its own set of demands upon us. The fields of industrial design, graphic design, and software user experience design have all evolved in response to these demands – a need for a human way to relate to and interact with our new tools.”
(Jenn Webb a.k.a. @JennWebb ~ Radar O’Reilly)
Integration, synergy and connections of bits and atoms. A new design ecosystem with many options.
“We’re at a revolutionary information crossroads, one where our symbolic and physical worlds are coming together in an unprecedented way. Our temptation thus far has been to drive ahead with technology and to try to fit all the pieces together with the tried and true methods of literacy and engineering. Accepting that the shape of this new world is not the same as what we have known up until now does not mean we have to give up attempts to shape it to our common good.”
(Andy Fitzgerald a.k.a. @andybywire ~ Radar O’Reilly)
Great description of the distinction between architecture and design. Like InfoArch and InfoDesign, human cognition and perception.
“(…) user interface design is a context-specific articulation of an underlying information architecture. It is this IA foundation that provides the direct connection to how human end users find value in content and functionality. The articulatory relationship between architecture and design creates consistency of experience across diverse platforms and works to communicate the underlying information model we’ve asked users to adopt. (…) This basic distinction between architecture and design is not a new idea, but in the context of the Internet of Things, it does present architects and designers with a new set of challenges. In order to get a better sense of what has changed in this new context, it’s worth taking a closer look at how the traditional model of IA for the web works.”
(Andy Fitzgerald a.k.a. @andybywire & +Andy Fitzgerald ~ O’Reilly)