Holism as a mindset for UX thinking.
“UX is more than just key performance indicators (KPIs). Yes, they are helpful for standardized testing or measures of satisfaction, but commonly used UX KPIs do not show the whole picture when assessing user needs and experiences. This is because current UX KPIs like efficiency, satisfaction, and learnability constrain the perspective to the already known and pre-defined UX dimensions. They neglect other at least equally important aspects of the user’s reality. A holistic UX approach is needed that incorporates user needs and motives and allows technical product innovations to be truly human-centered.”
Clemens Breuninger, Benjamin Dennig, and Sebastian Klein ~ UXPA Magazine ★
Talk about design and innovation after the phase of ‘just do it’.
“Finding the sweet spot in terms of a timeframe or design skeleton is one thing, but the real challenge comes with translating consumer insights into something innovative that the designers can stand behind. (…) And just as we’ve made the transition from a much more “magic” way of introducing design to completely immersing ourselves into the thoughts, suggestions and feelings of consumers, we’re looking to a future where the the public will ultimately be playing a much smaller role in the actual function of their products. All we can do is wait to see what comes out of the woodwork – and offer our opinions as consumers whenever we have the chance.”
“Speed, cost or quality, just pick two.” is 20th century thinking. “Creativity, productivity or freedom, just pick one.” is 21th century.
“What’s wrong, you might argue, with keeping costs down? Quite a bit, it turns out. If your objective is to design a product people want to use, or to invent something brand new, you must embark on a journey of creativity and innovation. That might seem like normal, every day business, but don’t make the mistake of trying to run your creative organization like a conventional one.”
(Alan Cooper a.k.a. @MrAlanCooper ~ Cooper Journal)
“While user-centered designers haven’t always been the greatest advocates for innovation there is incredible potential for UX professionals to become the champions of innovation and the leaders of holistic design. User experience practitioners are in a unique position to reach out to users and across silos in pursuit of a beautiful user experience. Furthermore, while innovation can come from anywhere only user experience practitioners are equipped to evaluate whether a user population is willing to adopt an innovative idea. Innovation is inherently risky, and usability can mediate that risk through testing. Perhaps greater consideration needs to be given to how innovative ideas are evaluated in order to avoid focusing on the first use, but there is a place for User Experience in an world where innovation is king.” (Jake Truemper ~ Johnny Holland Magazine)
“Sarah Drummond one half of Scotland based dynamic duo Snook presents a case study about the implications and challenges of using Service Design for Social Innovation in the community of Wyndford, UK.” (Think Design Change)