When the context changes, the challenges rise.
“The remarkable impact of human-computer interaction research and user experience design compels researchers, practitioners, and journalists to ask: What is the next big thing? Therefore, it may be useful for our community to lay out grand challenges that steer the direction of future research, design, and commercial development. As HCI researchers, we are profoundly aware of the immense problems of our age: Growing human populations consume natural resources, flourishing cities require housing and transportation, families demand education and safety, and rising expectations from patients put pressure on healthcare and social systems.”
Ben Shneiderman, Catherine Plaisant, Maxine Cohen, Steven Jacobs, Niklas Elmqvist, and Nicholoas Diakopoulos ~ ACM Interactions Magazine ★
Kind of challenges, we must be aware of. And what are our responses, Toynbee would ask.
“New technologies have always produced unintended consequences. But user experience designers and engineers face a number of new ethical challenges today with the rise of technology and our interaction and dependence on it. UX designers’ primary job is to improve usability and extend productivity. But they also have a responsibility to address the unintended consequences of new technologies, some of them with a clear ethical dimension. Following is a look at some of the principle ethical quandaries that UX designers will run up against and must deal with responsibly.”
(Bill M. Gribbons ~ GigaOm)