“It’s easy to criticize the user experience of an application or website, because we’re all end users. But sometimes we use it once, while many have to use it day after day as a part of their job. We talk about how we like using some sites, but there’s always the ‘I wish it was way.’ Still, we are our own worst enemies. We constantly pick at sites and snipe on Twitter how certain missing features are UX 101, but we don’t offer constructive feedback. We don’t understand that some decisions are based on conscious business decisions. Worst of all, we don’t get that company culture, most of all, plays a part in the final product. Not every company is Apple where design is king. Trade offs are made all the time, sometimes without any input from the user experience stakeholders. All good user experience designers make decisions regarding what they can live with and what they can’t.”

(Patrick Neeman ~ usabilitycounts)