Service Design: What’s Next?

“I had several conversations about what service design is and how it might be different from other forms of design. This is a question I and others have had before. As a trained interaction designer, it was not difficult to transition to service design. In fact, there were only subtle differences that might be identified as different from interaction design. No one I talked to offered a clear definition, or a true distinction.” (Jamin Hegeman)

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