Service design and economic crisis

My 10cc: “Crisis, what crisis?”.

“Service design is human-centered and this has led to users actively taking part in the design process co-creating the service. This co-creation is one of the most important reasons why service design can have such a big impact on mobilization of citizens. Including the citizens in the creation or improvement of a service or process that aims at improving their everyday experiences helps, in addition to creating a better experience for them, remove users’ hesitations or inhibitions regarding adopting the service.”

(Nelly Trakidou a.k.a. @NellyTrakidou)

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