Improving UX with customer journey maps

CX or UX? Who cares. Users are customers for capitalists.

“The necessity of providing user satisfaction on every key touchpoint in your business is critical to your success. The issue, however, is identifying those crucial touchpoints. Customer journey maps could be an incredibly helpful solution in this area.”

(Jacek Samsel ~ Six Revisions) ~ courtesy of thomasmarzano

Comments are closed.