Human-to-Human Interaction Style in Voice User Interface Design

Talk to me and experience how much ambiguity there is in spoken language.

“‚ÄčAdvancements in natural language processing, voice recognition technology, and speech synthesis allow voice-enabled devices to mimic human-to-human interactions fairly well. The levels of capabilities that devices and machines have to simulate human voices and generate natural(-like) language in a conversation vary across platforms, and since it is a relatively new technological innovation, users often do not have consistent expectations of their conversation with a conversational user interface (CUI). These inconsistent expectations are often exacerbated by the differences between verbal and written language when the CUI modality is voice; this is a subset of conversational UIs called voice user interfaces.”

Esther Horowitz a.k.a. /esther-horowitz | @estherhorowitz5 ~ UXPA Magazine ‚ėÖ

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