Fixing A Broken User Experience

Addressing design in the enterprise.

“Understanding an organization and its users and designing the right interaction and visual system take exceptional effort. You also need to communicate that system to teams that have already produced work that doesn’t align with it. This isn’t easy work. In this article, we’ll introduce you to a strategy for fixing the broken experience that starts with surface improvements, goes progressively deeper into structural issues and ends with a big organizational shift.”

(Stefan Klocek a.k.a. @klocekian ~ Smashing Magazine)

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