Experience Partners: Giving Center Stage to Customer Delight

“Today, the design industry is at the threshold of a new epoch—a point of theoretically limitlessness potential for expansion. We must decide just how, going forward, we will relate to the people who use our designs—as people who are “busy and eager to get on with it” yet “alert and caring” or, much less constructively, as people who are merely “simple-minded and stupid.” Therefore, I want to propose the concept of experience partners as a whole new way of thinking about our customers as partners in holistic product experiences. We need new terminology to describe this concept, because the term users limits us to old ways of thinking about the world we live in and the products we develop. The term experience partners reflects an emerging paradigm shift from a focus on product features to instead conceptualizing holistic product experiences and embodies our best understanding of how to design products that create delight and become integral, harmonious parts of people’s lives.” (Greg NudelmanUXmatters)

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