Designing for the human side of banking: Inside the design culture at Capital One

Design from within the organization.

“Let’s face it: As designers, we have a reputation for being a little, well… fussy about the work we do. We’re known for seeking novelty, form over function, and creative boundary-pushing. So it’s not surprising that banking isn’t the first area to spring to mind when designers think of creative work. You know the stereotype most designers have in their heads: Suits and ties. Dry, serious and stuffy. Looking at everything strictly by the numbers — including the customers. It sounds drab and unsexy.”

Jesse James Garrett a.k.a. /jesse-james-garrett @jjg courtesy of @julienamoreus

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