Design and Usability for Emerging Telephony

“Designing a product for the future is not a simple question of making two-way technology go faster, last longer, weigh less, or do more. It’s about understanding how devices tap into people’s lives, about how, when, and why we use technology in the ways we do. Design is a tool that helps to envisage our desires as consumers, our expectations as users, and our impulses as human beings. These deep emotional enablers are the ones that tell us how to bring together chips, screens, and microprocessors.” (B.J. Fogg et al. – O’Reilly Emerging Telephony Conference)

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