All posts about
User research

User Research focuses on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies. (source: Wikipedia)

User-centred design research for international users

i18n for UX design.

“It is helpful to consider the principles of user-centred design when building any website, but it is of particular importance when creating a site that is intended to appeal to a global audience. At a high level the process is simple: understand your users’ needs, try to build those requirements into your digital solution, the test your design throughout to validate your assumptions or revise accordingly, and only release the product when you are certain you have met as many of these as possible. This should ensure that most potential usability issues have been removed, and that the user has a memorable, persuasive, and compelling experience of the brand and the useful services it offers.”

(Chris Rourke a.k.a. @crourke ~ .net magazine)

5 reasons why kids need special user research

Identified a new type of experience: KX (‘Kids Experience’).

“Kids are special. There is no doubt about that. But it does not explain why they also need special attention when it comes to user research. Here are 5 reasons why we need to start doing user testing with kids and why it’s very different than what we know from testing adults.”

(Sabina Idler a.k.a. @SabinaIdler ~ UXkids)

Keynote: Health behavior change and beyond: The health benefits of success experiences

Great and important topic, the patient experience.

“While sustained behavior and lifestyle changes can lead to improved health outcomes, there may be another pathway to health. Namely, the increased sense of confidence and control that comes from being successful at changing ANY behavior, even if the change is not sustained, can also improve health outcomes. Learn how to avoid the tyranny of prescribed failure experiences. Learn how to prescribe success by aligning with passions, discovering patient-generated solutions, and celebrating success.”

(David Sobel ~ Healthcare Experience Design 2013, the presentation videos)

The Design for Usability book

A Dutch delight.

“The Design for Usability project published a book that provides the product development community with a comprehensive and coherent overview of the results of the project, in such a way that they can be applied in practice. The book outlines the studies conducted in the project, and indicates how the individual research projects are related and which of them can be applied in a coherent mode.”

(Edited by @jaspervankuijk ~ Design for Usability)

Ditch Traditional Wireframes

Some still think they have value.

“Wireframes have played an increasingly leading role in the modern Web development process. They provide a simple way of validating user interface and layout and are cheaper and faster to produce than a final visual comp. However, most of the methods and techniques used to create them are far from being efficient, contradicting the principles and values that made wireframing useful in first place. While this article is not about getting rid of the wireframing process itself, now is a good time for questioning and improving some of the materials and deliverables that have become de facto standards in the UX field. To make this point clear, let’s do a quick review of the types of wireframes commonly used.”

(Sergio Nouvel a.k.a. @shesho ~ UX magazine)

Capturing User Research

Anything you can capture from other people helps.

“It’s interesting to think of what the future might bring in information-capture technology for user research. In my dreams, an ideal tool would be on a tablet, reducing the massive amount of paper that I currently waste when capturing handwritten notes. It would allow me to view a discussion guide and add handwritten notes using a stylus. My notes would be synced with either an audio recording or a wireless video recording, which would make it easy to jump to any point in a recording that corresponds to particular notes. The application would then take my handwritten notes and automatically convert them to text that I could manipulate in a word processor. Do you know of any tools that would let me achieve this? If not, I can dream. In the meantime, I’ll be taking plenty of handwritten notes on paper and backing them up with audio or video recordings.”

(Jim Ross a.k.a. @anotheruxguy ~ UXmatters)