Machines have feelings too.
“The IoT network can range from a smart home thermostat to medical devices that send patient data from an ambulance to the emergency room to a tractor gathering crop yield data from different areas of the field, and so much more. IoT products are in their infancy—well, maybe the toddler stage—and spreading in different industries (for example, UX will play a huge role in smart factories of the new Industry 4.0) And, as mentioned, UX is not limited to the outside of the device; it is in all areas of the device. Let’s make it count.”
Kianosh Pourian a.k.a. /kianoshpourian | @kianoshp ~ The Magazine of the User Experience Professionals Association ★
Deep understanding through some deep human learning.
“(…) UX designers and researchers need to be the co-creators of intelligent solutions to make sure AI technology works for people and society. More than ever, we must consider the capabilities and roles of human versus machine. When should machines make decisions and take action, and when should they augment or support people making decisions? How will these AI solutions make people feel? Do people feel like the solution is trustable, easy, and fun, or do they feel frustrated or even potentially endangered? UX professionals must act to learn, share, collaborate, and participate in cognitive technology research and development both at a strategic level and as a part of the product development process. We should also get involved in governance. We encourage UX professionals to join us and continue this dialog so that we can help create a better world.”
Cindy Lu a.k.a. and Alice Preston ~ UXPA magazine ★
New hunting grounds for experience designers with a mixed view on reality.
“XR is an incredibly powerful new tool for bridging the gap between imagination and reality. It achieves this most effectively when full immersion occurs, a solid sense of presence exists, and a multimodal experience looks, feels, and sounds believable. These are foundational concepts to keep top of mind when you’re moving from designing experiences for traditional mediums to designing the magical world of XR.”
Dashiel Neimark a.k.a. /uxdash | @ux_Dash ~ UXmatters ★
New forms of reality are kicking in and we have no idea how to deal with it.
“It’s too early to dive deep into AR technology. Sure, the UX design for headless interfaces will be an important core competence in the future. However, we’re not really able to gain experience in that area as of right now. What UX designers can and should do now, is to experiment with established technologies, such as 360-degree videos, and virtual reality. Even if these experiences will not really cover the challenges of AR, they broaden your horizon in the right direction. This is important, as your approach will have to change fundamentally.”
Dieter Petereit a.k.a. @dpetereit ~ noupe ★
Fitting a square into a circle can be a real challenge.
“The Agile approach can be tough for designers — if misinterpreted it creates the expectation that a solo designer assigned to a scrum team will constantly and magically generate just-in-time designs. That a great cohesive overall product experience will be envisioned and unfolded piece by tiny piece across multiple scrum teams. On the other hand, if strategically focused on both discovery and delivery, Agile represents a great opportunity to center product development around frequent user feedback, and to constantly iterate by treating every release as a prototype that demands learning and improvement.”
Scott Mackie a.k.a. /srmackie ~ Medium ★
Take it away!
“In this Insight Report, we’ll look at the factors which make UX for IoT particularly challenging. We’ll discuss how technical architecture and business models shape UX, and how IoT blurs the line between product and service experiences. We’ll look at the need to give users transparency around how complex systems work and share data, in particular in relation to GDPR. And we’ll set out the challenges of designing distributed user experiences across multiple UIs, and show how some companies are tackling the challenges of designing for both hardware and software in parallel.”
Claire Rowland a.k.a. /clairerowland | @clurr ~ IoT.uk ★
Cognition, perception and emotion, all parts of the experience drivers need to be evaluated.
“When evaluating fonts, colors, and other visual details, assess both aesthetic impressions and behavioral effects.”
Kathryn Whitenton a.k.a. /kwhitenton | @kwhitenton ~ Nielsen Norman Group ★
We never thought that, didn’t we?
“As Agile has become the standard working model for development teams, UXers are, oftentimes grudgingly, learning to integrate into existing Agile development teams. But few are exploring how a UX team can use Agile techniques, and perhaps more importantly an Agile mindset, to improve team performance and morale. It turns out that when done right, Agile can help UXers achieve personal and strategic goals, giving value and purpose to the problems UX teams face daily. Sound too good to be true? If so, read on to learn how this cross-functional UX and architecture team used an Agile approach to improve our product, team performance, team member engagement, job satisfaction, and influence.”
Becky Bristol a.k.a. @paintingblue and Nicole Derr a.k.a. @Nicole_Derr ~ User Experience Magazine ★
Sometimes you just have to change the label to make a ‘new’ start.
“UX writing recognizes language as an intrinsic part of a user’s experience with a product. UX writers think intentionally about how words alone can facilitate – or get in the way of – users’ goals. As a discipline, UX writing lets you manipulate language. It helps you prod your users one step closer toward desired actions. Indeed, validating the effectiveness of language – on websites, apps, and other digital products – is just as important as other areas of UX research.”
Alana Schroeder a.k.a. /alana-schroeder | @ealanaschroeder ~ Boxes and Arrows ★
Adding to our acrosoup: HX.
“The human experience trumps everything, and a product or service that’s designed with a contextual view of someone’s life will dominate the marketplace. For makers this means creating desired experiences through their products and services that users crave. But user experience always fits somewhere within the great context of one’s life. This is key. The human-centered design ethos is gaining momentum as context plays a greater role in the design of everyday things. So perhaps it’s time to expand the idea of what a product is to reflect that shift.”
Paul Campillo a.k.a. /paulcampillo | @paulcampillo ~ Typeform ★
Experience design at the big consultancies. It’s getting more crazy day by day.
“Experiences are intrinsic to each individual; they are subjective by nature. In fact, we cannot design how our clients will experience our products or services. What we can do, instead, is coming up with design that can positively influence that personal, unique experience.”
Anna Vassileva a.k.a. /anna-vassileva ~ PWC.lu ★
Acronyms never live long.
“User experience is a huge buzzword these days. Although seemingly self-explanatory, some companies aren’t getting the point—they’re still overlooking behavioral experience in lieu of look and feel. Many of the ads I saw reserved their most specific and vivid language for the visual design end of things. It left me scratching my head and wondering if only the most sophisticated—and largest—companies truly wanted UX and had the budget to support it. Are other companies just paying lip service to the current buzz by hiring visual designers and labelling them UX?”
Mark Richman a.k.a. /markjrichman ~ Boxes and Arrows ★
HCI and UX connected to the business world.
“The majority of business versus UX design choices are influenced by a combination of market megatrends and sales distribution channels. Within this context, the trade-offs vary by industry. The design constraints placed upon an FDA-regulated mobile health solution cannot be compared to those of a chat app for teenagers that blocks parental access. However, the requirement for high-quality UX has become universal to achieve success across all distribution channels and industries. Therefore, every digital product or service requires a UX strategy that considers the business dimensions described here and more. Doing so optimizes for a high-quality user experience in conjunction with the best commercial outcome possible. Finally, it needs to be loudly emphasized: Even the most exhaustive UX strategy must be frequently revisited because the underlying market megatrends and constraints evolve continuously to disrupt the most carefully crafted plans of mice and men.”
Daniel Rosenberg a.k.a. /danielrosenbergux ★
Now that the hype on Google MD has faded, we’re waitng for the next killer DesSys.
“What is new is that today design systems can be more than printed design manuals. We have the ability to write design systems in code and use them directly in digital products. (…) All this critique of design systems is essentially an argument for UX designers to create design systems that grow from user-centric research. As UX designers, you are here to bridge the aesthetics with the functionality of digital products. Rather than starting with a fascination of design systems, you have to first of all focus on the user and let that inform your design system – and keep doing that over time. You have to argue for the process of understanding your users, talking to them, learning from them, and drawing up coherent systems that work on behalf of them. If you do this, systems are an incredibly powerful way of creating products that are beneficial to both companies and users.”
Rune Madsen a.k.a. @runemadsen
Digital designers really need to understand the underlying technologies. As always.
“Designers will need to ramp up on new design skills to make a smooth career transition to the design of immersive experiences when the inevitable wave of new VR and AR design projects hits the pipeline.”
Pabini Gabriel-Petit a.k.a. /pabini | @pabini ~ UXmatters ★
Myths are eternal stories of fantasy in the minds of many.
“Exploring the truth about the type of people who do UX. Ah, the UX designer. A mythical figure in high demand these days. Sought after for their skills in empathizing with customers, designing digital products that people love, and their peculiar love of collaboration. Their natural habitat is anywhere there are interfaces to problem solve for – in product-based companies like Adobe or Shopify, in-house at some of the largest institutions such as banks or government, and selling their services at agencies like the Nielsen Norman Group and Pivotal Labs. But what’s the truth behind the rumors about this particular creature, and if you are considering becoming a UX designer, what are some of the misconceptions you might have? Let’s bust five myths about UX designers, and I’ll share some of my personal experiences along the way.”
Linn Vizard a.k.a. /linnvizard | @wittster ~ Adobe Creative Cloud ★ courtesy of @peterme
Some really deep thinking regarding human experiences, situated in the 21st century.
“Recently I read research reports on Customer Experience (CX) that I should have found unsettling but thanks to the journey of discovery I’ve been on during the last few months, which included slaying a rather pesky design hydra, I have embraced this as the start of exciting transformational things to come. “
Werner Puchert a.k.a. /wernerpuchert | @weenerdawg ~ Extraordinary Blog ★
Augmentation of the mind, not of ‘reality’.
“The challenge with tech-oriented definitions is that they tend to keep the tech at the heart of the matter and neglect the people, or end users. As a result, applications are driven by what kind of technology is available for an AR-enhanced project, rather than being driven by the type of human experiences we want to create through augmentation. To resolve this, we need to bring user experience more prominently into the AR conversation.”
Kieran Evans a.k.a. @kieranevans1 and Jes A. Koepfler a.k.a. @jeskak ~ UXPA Magazine ★
And what about the ethics of UX designers?
“Applying ethical thinking to UX design cannot be just about the end goal. This requires constant vigilance – regarding not only the explicit consequences of the designer’s work, but also the hidden, unintended consequences.”
Peter Hornsby a.k.a. /drpeterhornsby ~ UXmatters ★
Screens still relevant, even when they talk.
“Devices which include screens, but employ voice as the primary input method point the way towards a more integrated and useful holistic user experience.”
Kathryn Whitenton a.k.a. /kwhitenton | @kwhitenton ~ Nielsen Norman Group ★