When the context changes, the challenges rise.
“The remarkable impact of human-computer interaction research and user experience design compels researchers, practitioners, and journalists to ask: What is the next big thing? Therefore, it may be useful for our community to lay out grand challenges that steer the direction of future research, design, and commercial development. As HCI researchers, we are profoundly aware of the immense problems of our age: Growing human populations consume natural resources, flourishing cities require housing and transportation, families demand education and safety, and rising expectations from patients put pressure on healthcare and social systems.”
Ben Shneiderman, Catherine Plaisant, Maxine Cohen, Steven Jacobs, Niklas Elmqvist, and Nicholoas Diakopoulos ~ ACM Interactions Magazine ★
Using all the senses for information processing purposes.
“The senses we call upon when interacting with technology are restricted. We mostly rely on vision and hearing, and increasingly touch, but taste and smell remain largely unused. Although our knowledge about sensory systems and devices has grown rapidly over the past few decades, there is still an unmet challenge in understanding people’s multisensory experiences in HCI. The goal is that by understanding the ways in which our senses process information and how they relate to one another, it will be possible to create richer experiences for human-technology interactions.”
Marianna Obrist, Carlos Velasco, Chi Vi, Nimesha Ranasinghe, Ali Israr, Adrian Cheok, Charles Spence, and Ponnampalam Gopalakrishnakone ~ ACM Interaction XXIII.5 ★
Concept with a long history.
“(…) some characteristics of mental models are that they are incomplete in nature and constantly evolve. While mental models are never a completely accurate representation of a thing, they provide simple representations of complex phenomena.”
Alipta Ballav a.k.a. /aliptaballav ~ UXmatters ★
Perception precedes cognition and experience.
“The perceived value of a site represents the benefit that users expect to derive from using it. High expectations make users more likely to engage with the site.”
Aurora Bedford a.k.a. /aurorabedford | @aurorararara ~ Nielsen Norman Group ★
Apparently, this delta needs to be addressed again, again, and again.
“In today’s creative and technical environment, the terms UI (User Interface) and UX (User Experience) are being used more than ever. Overall, these terms are referring to specialties and ideas that have been around for years prior to the introduction of the abbreviated terminology. But the problem with these new abbreviations is more than just nomenclature. Unfortunately, the terms are quickly becoming dangerous buzzwords: using these terms imprecisely and in often completely inappropriate situations is a constant problem for a growing number of professionals, including: designers, job seekers, and product development specialists. Understanding the proper separation, relationship and usage of the terms is essential to both disciplines.”
Code My Views ★
HCI giants on whose shoulders we stand.
“In 1996 Don Gentner and Jakob Nielsen published a thought experiment, The Anti-Mac Interface. It’s worth a read. By violating the design principles of the entrenched Mac desktop interface, G and N propose that more powerful interfaces could exceed the aging model and define the Internet desktop. It’s been almost 20 years since the Anti-Mac design principles were proposed, and almost 30 since the original Apple Human Interface Guidelines were published. Did the Anti-Mac principles supersede those of the Mac? Here I reflect on the Mac design principles of 1986, the Anti-Mac design principles of 1996, and what I observe as apparent (and cheekily named) Post-Mac design principles of 2016… er, 2015.”
Adam Baker a.k.a. @twomonthsoff ★
Guidelines for specific groups must be very specific.
“Creating design guidelines for products whose users include kids requires an evolution in our thinking beyond the guidelines we typically follow. The users, content, and context dictate the appropriate design guidelines. For kids, you might start with the type of product.”
Jonathan Evans a.k.a. /jonathanhevans | @jhewiz ~ UXmatters ★
It’s lonely at the top. In the end, you only can look inward.
“Once upon a time, Apple was known for designing easy-to-use, easy-to-understand products. It was a champion of the graphical user interface, where it is always possible to discover what actions are possible, clearly see how to select that action, receive unambiguous feedback as to the results of that action, and to have the power to reverse that action—to undo it—if the result is not what was intended. No more. Now, although the products are indeed even more beautiful than before, that beauty has come at a great price. Gone are the fundamental principles of good design: discoverability, feedback, recovery, and so on. Instead, Apple has, in striving for beauty, created fonts that are so small or thin, coupled with low contrast, that they are difficult or impossible for many people with normal vision to read. We have obscure gestures that are beyond even the developer’s ability to remember. We have great features that most people don’t realize exist.”
Donald A Norman a.k.a. /donnorman | @jnd1er and Bruce Tognazinni a.k.a. /bruce-tognazzini | @asktog ~ FastCo Design ★
Gestures are based on sign language with a touch dimension. With AR is becoming real sign language with the Digital.
“Gestures are the new clicks. Every app, game or tool you open on your phone must includes a swipe, tap or pinch to function. These gestures are the secret to making great mobile apps work. And there’s a lot that goes into it. With clicks, designers and developers really only had to think about where they wanted the action to appear on the screen. With gestures, you have to consider the type of physical action, its location on the screen, and whether users can intuitively find and touch it.”
Carrie Cousins a.k.a. /carriecousins1 | @carriecousins ~ TNW ★
So again, content is king. Even on large screens.
“UX design for television UIs should focus on minimizing user effort and providing quick and smooth access to content.”
Kim Flaherty a.k.a. /kimflahertyux | @kimmyaf ~ Nielsen Norman Group ★
At an abstract level, all design deals with users, context, domain (structure of content), and constraints.
“Only a few mobile-design skills and design recommendations translate well to designing for very large touchscreens, as found in kiosks and other nonmobile use cases. Users’ field of vision, arm motion, affordance, and privacy are a few of the different considerations for such screens with up to 380 times the area of a smartphone.”
(Kara Pernice ~ Nielsen Norman Group) ★
A simple but powerful UI concept for digital content collections.
“In this article, we’ll help explain what cards mean to the modern web UI designer: pros and cons, best practices, how they’ll likely evolve in the future, and finally some online resources to help.”
(Jerry Cao a.k.a. @jerrycao_uxpin ~ TNW) ★
As a matter of exception, a tool item in an interesting context.
“There is an old adage that says ‘Use the right tool for the job’. However, with technology and User Experience Design, knowing which tools to use can be a bit nuanced. Often there are many tools for the job, all of which have their strengths and weakness. I’ve been thinking about a recently popular tool, Sketch, and where it fits into our practice of Enterprise UX Design.”
(Jaron Frasier a.k.a. @frason ~ Designmap) courtesy of @BaardAard ★
In God we trust, all others must bring data.
“When we think of analytics, we think of marketing campaigns and funnel optimization. Analytics can seem a little overwhelming, with so many charts and lots of new features. How can we use analytics for design insights? The best thing about analytics is that they can show us what people do on their own. The worst thing is that analytics don’t tell us much about context, motivations, and intent. Like any kind of data, there are limitations. But that doesn’t mean analytics aren’t useful. Working with analytics is about knowing where to look and learning which questions you can reasonably ask.”
(Pamela Pavliscak a.k.a. @paminthelab ~ UXmatters) ★
Animated UIs can improve the UX. I said ‘can’.
“Animation, like any other facet of the web, must be designed. As web developers, we think about the effects of typography, layout, interaction, and shifting viewports, but when incorporating animation we have another factor to consider: time. It’s not just an extra aspect to consider, either: it increases the complexity of each of the aforementioned parameters exponentially. Rather than viewing this as a heavy mass of ideas, we can bake animation into the core of our user experience process to create dazzling, exciting, and engaging work that pushes boundaries and collectively elevates the medium of the web.”
(Sarah Drasner a.k.a. @sarah_edo ~ Smashing Magazine) ★
Old and still relevant. Human characteristics are of all times.
“When it comes to designing the UX, we need to take into consideration the necessity for a social outlet within our website or application. Allow for greater social interconnectedness in your designs so that people can go to each other for guidance and advice within your application, such as with ratings, reviews, news and forums. Allow users to forge helpful relationships, be it with similar users or with customer support. Give people an awareness of the size of the community they operate in to give them a sense of belonging as well as the choice of where they want to fit in within the community by establishing their profile.”
(Vanessa Carey ~ Methods & Tools) HT janjursa ★
There was a time when CUI meant ‘Character-based User Interface’. That time has gone.
“I think it’s safe to say that, going forward, the majority of mobile UI designs will be based on the card UI paradigm. The next logical step is marketing professionals and ad agencies starting to embrace cards. The larger platforms are already embracing it. The card UI is set to be the next creative canvas for online content and will consequently also be the next big ad unit.”
When even the popular press gets into a DTDT conversation, we haven’t done a great job.
“The key can be found in ensuring that the UX is designed end-to-end from a core understanding of the user through to design and delivery, whereas the UI is the presentation designed to expose the power of that design process underpinning the UX for the user. Combined, UI and UX are the two different aspects that literally define the success of your product.”
(Sarah Deane a.k.a. @4HourUX ~ Huffington Post) ★
A talk about all kinds of buzzies.
“It was always amusing to be inside Apple and read what journalists said we were doing. Journalists have little idea of what is happening inside a company, so they make things up. Most journalists have never worked for product companies, so their knowledge is superficial at best.”
(Christian Dahlström ~ Screen Interaction) ★
The UX of security and privacy is a serious design challenge.
“Why show passwords? Passwords have long been riddled with usability issues. Because of overly complex security requirements (a minimum number of characters, some punctuation, the birthdate of at least one French king) and difficult to use input fields, password entry often results in frustrated customers and lost business.”
(Luke Wroblewski a.k.a. @LukeW) ★