Love the suggestion that designers should wear suites in order to make a dent in the business world.
“Ask a designer what their toughest challenge is and many will say its being asked by clients to justify a business case, or return on financial investment in design, before anything has been designed.”
(Tom Banks ~ DesignWeek)
Always delivers great thoughts in the theatre.
“Brenda Laurel has worked in interactive media since 1976. She currently serves as an adjunct professor in Computer Science Department at U. C. Santa Cruz. She served as professor and founding chair of the Graduate Program in Design at California College of Arts from 2006 to 2012. She designed and chaired the graduate Media Design Program at the Art Center College of Design in Pasadena (2001-2006) and was a Distinguished Engineer at Sun Microsystems Labs (2005-2006). Based on her research in gender and technology at Interval Research (1992-1996), she co-founded Purple Moon in 1996 to create interactive media for girls. In 1990 she co-founded Telepresence Research, Inc., focusing on virtual reality and remote presence. Other employers include Atari, Activision, and Apple. Her books include The Art of Human-Computer Interface Design(1990), Computers as Theatre(1991), Utopian Entrepreneur (2001), and Design Research: Methods and Perspectives (2004). Her most recent writing, Gaian IXD, was the cover article in the Sep-Oct 2011 issue of the journal Interactions. She earned her BA (1972) from DePauw University and her MFA (1975) and PhD. in Theatre (1986) from the Ohio State University.”
(Brenda Laurel a.k.a. @blaurel ~ UX Week 2013)
Design not only an agent of change, but design itself is changing all the time.
“Smart companies no longer just ‘sell product’ – they build ecosystems of genuine value, comprised of dynamic, interconnected touch points that stoke customer interests and support their needs. Customer experience becomes an essential business strategy. In the midst of this shift, where lagging businesses struggle to follow suit, our role as UX professionals is evolving and forcing us to work differently.”
(Cindy Chastain a.k.a. @cchastain ~ MX Conference 2013)
Karens star is rising and rising.
Interview with Karen McGrane. ~ “For us this is a generational issue, and it’s our life’s work to help contribute to organizations’ learning how digital design (and information architecture) should fit into their organization. If we are going to be successful, we may not fix it for ourselves, but for the next generation of digital designers, I want to leave those organizations better off. There will also be some social darwinism, where the organizations that successfully navigate this transition are the ones that are going to survive.”
(IA Summit 2013)
Knowledge sits in the relations, not in the nodes.
“Now we have a new medium and this medium is capacious beyond belief, and is linked. So what we’re seeing within this capacious medium is knowledge living at the level of the network, not in the individual nodes, not in the books, not in the minds of the individual experts, but knowledge now consists, in my view, of knowledge networks.”
More DTDT necessary for Service Design?
“In this column, I’d like to briefly recap some highlights of the conference as a foundation for sharing the service design community’s upcoming task of redefining service design.”
(Laura Keller ~ UXmatters)
Just make the customer, the user or ‘whatever-you-call-this-person’ the Hero of the Story.
“(…) the best services are those that allow us to tell our stories. And the next challenge in design is based on the fact that more and more objects are connected. The amount of data available about all of us and our environment is growing tremendously. But what to do with this data? Our lives are not made up of data, but of choices: a thousand small choices everyday. And stories. Data becomes valuable when it is interpreted by humans. We have to make sense out of it. And we should use it to tell better stories, richer stories from which we can benefit.”
(Louisa Heinrich ~ NEXT Berlin service design)
Then, here in the middle ‘something magical happens’.
“Having worked in the design field for quite some time, Pia Betton has observed fundamental changes in the design industry in the last years: a paradigm shift from corporate to social, as she puts it, and the rise of service design methods.”
(Pia Betton ~ NEXT Berlin)
A set of tools doesn’t make it into a discipline.
“Is service design a field, a discipline or a practice? Probably not. It’s a set of tools, a process and most importantly, it has a point of view. It’s a logical, sequential process that understands the needs of both the users and the business.”
(Chris Downs ~ NEXT service design)
Making memories is what life is all about.
“(…) how service organisations can use design thinking as a tool for imagining these experiences and giving them a desirable form.”
(Service Design 2012 ~ UX Australia)
Some real gems in this one.
“Over the last decade there has been a significant growth in interest in aspects of people’s experience with technologies under headings such as user experience, aesthetics, affect, fun, reflection, and enjoyment. In more recent years critical theory has begun to make a small but important impact at CHI conferences and other HCI publications. It is arguable that a relationship between critical theory and experience would benefit HCI research and practice as it has benefited other areas of research in the humanities and social sciences. However, in the history of ideas experience and critical theory have not always made good bedfellows, sometimes complementing each other, sometimes resisting each other. This workshop will explore the ways in which HCI might benefit from a constructive dialogue between critical theory and experience in questions of design and evaluation.”
(Workshop on April 10 2010, in association with ACM CHI 2010 in Atlanta, Georgia USA)
Another take on the same event.
“Not many would dispute that organizations need a Web strategy to be successful. When it comes to execution, operational governance is considered the key to getting the organization to act on the strategy. Governance takes the strategy and makes it real through alignment of roles, responsibilities, management policies and budget decisions.”
(Web Analytics Management)
And a mess it is.
Or, Why I Didn’t Get to See Many Palms in Palm Springs – “Content is innovation; Content everywhere raises new questions for credibility and ethics; We’re in this content mess together – and we’ll fix it together.”
(Colleen Jones a.k.a. @leenjones ~ Content Science)
And they are not Luddites.
“Today technological devices have become so much a part of our lives that we need them alive or dead. Bell closes by challenging designers to rebalance the users relationship with technology by approaching each project through designing relationships and not interactions.”
(Ciara Michelle Taylor ~ Core77)
IxDA 2012 as a thriven, inspiring and interesting event.
“The Interaction conference platform is the most visible and energetic of all the organization’s endeavors thus far, even though just a tiny percentage of IxDA members are able to attend in person. This year, even as IxD12 attendance grew to 750 people, that percentage diminishes because the organization now counts somewhere around 35,000 members in its digital forums, with over 100 local groups operating in cities around the globe. Only about 40% of the attendees came from North America this year, with over 32 countries represented.”
(Elisabeth Bacon a.k.a. @ebacon ~ Devise)
Like any other practice, through time professionals gravitate towards different epicentres of expertise.
“Interaction Design is reaching a critical point in its history. We have spent the better part of the last half century converging. We have built our entire identity by bringing in other disciplines and practices into our fold. We are often decried as ‘land grabbers’, but I say it is more about shoring up our knowledge base and practice so that we can be ready for the ever-increasing complexity of the tasks set before us through our acknowledged focus on human behavior as it relates broadly to the interaction of systems.”
(David Malouf a.k.a. @daveixd ~ Core77)
Doing the guerilla work on service design in the organisation.
“This isn’t about throwing designers in an organisation. It is both bringing in design capacity and expertise inside the organisation and educating/building understanding and capabilities of it’s potential so this design team/designers/central role can flourish. (…) It is simply not enough to deliver toolkits to organisations on how to design, we have to consider it becoming the DNA of the organisation.”
(Sarah Drummond ~ Snook)
One of the many things a camera in the iPad can do: video registration of great conference talks.
“(…) at Service Design Conference 2011 in San Francisco the closing keynote speaker Richard Buchanan was fantastic. It was interesting to hear his view that Management is a design practice and that Service Design is an emergent practice, not a novelty. He also gave the group a bit of tough love, by saying: “The role of the designer is to be the facilitator not the center”, and the crowd responded with applause. This was the best speaker of the two days, hope you all enjoy.”
Great conference testimonial.
“(…) I can still easily say “Wow.” It was a great conference.”
(Ray Gallon a.k.a. @RayGallon ~ Rant of a Humanist Nerd)
courtesy of sly
Well said: “I’m getting too old for this shit.”
“(…) ideally the phrase UX will disappear completely into a collective understanding and we will once again call ourselves by titles that better describe what we do all day.”
(Mike Atherton a.k.a. @MikeAtherton ~ Redux’d)