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Conversational UI

Conversations with robots: Voice, smart agents and the case for structured content

Structure as the backbone of all conversations.

“Design practices that build bridges between user needs and technology requirements to meet business goals are crucial to making this vision a reality. Information architects, content strategists, developers, and experience designers all have a role to play in designing and delivering effective structured content solutions. Practitioners from across the design community have shared a wealth of resources in recent years on creating content systems that work for humans and algorithms alike.”

Andy Fitzgerald a.k.a. /andyfitzgerald | @andybywire ~ A List Apart

Making the shift from designing GUIs to designing VUIs

Voice interactions, a terra incognita for designers with a focus on perception. Dialogues, conversations and narratives as the new black.

“Many of the best practices for designing VUIs are the same as those for creating visual designs or interactive experiences: respect your users, solve their problems in efficient ways, and make their choices clear. But there are some unique design principles for VUIs as well. Remember, we don’t always know for sure what a user’s intent was. Plus, it’s necessary to spend more time on error cases. If you keep the principles I’ve described in this article in mind, you’ll be well on your way to crafting great VUIs.”

Cathy Pearl a.k.a. /alana-schroeder | @cpearl42 ~ UXmatters

Voice-Enabled Design: Will Drama Teachers Replace All Product People?

Always learn from adjacent disciplines. Unexpected connections are the best.

“I don’t think drama teachers will replace us all. But as product designers, we need the capacity to change our skillsets whenever it is needed. With visual UI shifting to conversations and voice-enabled interfaces, we can make our devices more inclusive and communicate with them more like with other humans. For these goals, learning new skills certainly pays off.”

UXstudio