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Based upon good old Xerox PARC research. A.k.a. exaptation by Gould and Vrba (1982).
“To decide whether to visit a page, people take into account how much relevant information they are likely to find on that page relative to the effort involved in extracting that info.”
Raluca Budiu a.k.a. /ralucabudiu | @rbudiu Nielsen Norman Group ★
Professionalism as core value of the Health sector.
“Professionalism is a core component of healthcare practice and education; however, there is often not a consistent description of professionalism, and current definitions lack a key perspective: that of the patient. This study aimed to deepen understandings of patients’ perspectives on how professionalism should be enacted by healthcare providers. Using a phenomenological approach informed by constructivist theory, the study team conducted semi-structured interviews and focus groups with 21 patients to ascertain their views on professionalism. Data analysis was conducted using a constant comparative approach wherein initial analysis informed subsequent data collection. Participant themes fell into four pillars of professionalism: taking a collaborative human-first approach; communicating with heart and mind; behaving with integrity; and practicing competently. This study highlights patient perspectives on professionalism and examines consistencies and differences between those perspectives and those of healthcare providers, which are extensively described in the literature. While published literature highlights competence and communication as main aspects of professionalism which our participants also focused on, participants in this study emphasized integrating patients into care teams, employing empathy, and demonstrating integrity.”
Laura Yvonne Bulk et al. ~ Patient Experience Journal 6.3 ★
Bounderies of labels can be fuzzy if you don’t know what you’re talking about.
“Design thinking is everywhere, but definitions and interpretations vary. Is it a paradigm allowing you to “think like a designer?” A platform for creating innovation? A mindset you must shift into to design products? A process focused on bringing sketched ideas to life? Many believe it is the process that customer experience (CX) and user experience (UX) practitioners use to do their work, and by harnessing their approach, anybody can do CX or UX work. If nothing else, it’s a cottage industry offering endless training, workshops and certifications.”
Debbie Levitt a.k.a. /debbielevitt | @PtypeUX ★
Noticing a lot of overlaps and omissions regarding all things user, field and design research.
“These eight pillars are the broad areas of User Research. Underneath these pillars sit groups of things that User Researchers or ‘people who do research’ (PWDR) are concerned with. Many of these things are challenges to operationalising research.”
Emma Boulton a.k.a. /emmalouiseboulton | @emmaboulton ★
When all design disciplines are converging, why are there then so many design specialties.
“Design disciplines are converging, as smart and autonomous product ecosystems increasingly blend human, digital and physical service experiences. (…) It’s time to revisit those considerations as design disciplines are converging, and that’s a great thing.”
Fabio Sergio a.k.a. /fabiosergio | @freegorifero ★
Content, the orphan of design as always. We used to call it information, that helped.
“Content and design are parallel, intertwined communication systems. They are fundamentally dependent on each other for successful outcomes. (…) Content and design can integrate right down to having repeatable variants and data references within design tokens. It’s entirely possible to integrate that deeply, and scale up content rapidly. So I don’t buy the arguments put forward so far that content doesn’t scale, or that it should be an afterthought.”
Kate Kenyon a.k.a. /katekenyon ★
Getting quantitative insights into your design decisions.
“This is not the millionth article that will tell you to base your UX decisions on an obscure combination of metrics. Data-driven can be taken quite literally: using real data in the design process from start to finish. This is an overview of where we are now and what lies ahead.”
Peter Vermaercke a.k.a. /petervermaercke | @pvermaer ★
Like Kahneman, Cialdini, you can use Maslow for anything.
“This paper proposes a model for categorizing library services and resources by their importance to users based on the service’s fundamentality to the other resources and services in the library’s offerings, the degree to which the service affects users, and the scope of users that access the service. Adapted from Abraham Maslow’s theory of motivation, we substitute individual human motivations for a community’s motivations for using the library. Maslow’s five tiers – physiological needs, safety needs, love and belongingness needs, esteem needs, and self-actualization – are changed to library-specific tiers: Library as Minimum Viable Product, Library as Convenience, Library as Connector, Library as Incubator, and Community as Library. The Hierarchy of Library User Needs is a theoretical tool for service prioritization with the potential to facilitate discussions between users and libraries. Libraries may wish to (re)evaluate the alignment between the resources they devote to their services and the items that are most likely to be used and appreciated by their users.”
Judith Logan & Kyla Everall ~ Weave: Journal of Library User Experience 2.2 ★
Growth is not the same as maturity. Progression versus regression.
“In this blog, we will be sharing a strategic framework that we created to help organisations embed service design at scale; the Service Design Maturity Model. We will shortly elaborate on the different maturity stages. The next blogs which will follow soon, will be deep-dives on each of the maturity stages and will provide some thoughts on our biggest learnings using the framework.”
Niels Corsten a.k.a. /nielscorsten | @NielsCorsten ~ Koos Service Design ★
Fitting qualities into numbers is like fitting squares into circles.
“Somewhat confusingly, satisfaction scales also have a subgroup called satisfaction scales. I’ve broken this group into three further subgroups (unipolar rating scales, unipolar thermometers, and bipolar rating scales) as some research suggests that they have different reliability and discriminating characteristics. That gives us five common ways you’ll see satisfaction measured, with some notes about how particular scales have performed in published research.”
Jeff Sauro a.k.a. /jeffsauro | @MeasuringU ~ MeasuringU ★
There might be something in universal InfoDesign as well.
“Classification is an intellectual act, performed as often in the name of theology as in the name of science. The classifications proposed here are an attempt to impose useful differences onto a field of infinite examples. In that sense, it is analogous to classification schemes in the biological sciences. In his explanation of contemporary evolution theory, David Quammen describes how the biologists Robert Whittaker and Lynn Margulis recognized the limits of imposing order on the phenomenon we study.”
Paul Kahn a.k.a. /paulkahn | @pauldavidkahn ~ Nightingale ★
The content experience as a result of content design.
“This is a people problem. We have all the tools we need. Too many, in fact. Go back to pencil and paper. Sticky notes and whiteboards. Don’t wait for the perfect time or the perfect project. They won’t happen. Figure out what you can do tomorrow – or today – to start the shift to a content-first process. Don’t wait to be asked. No one is going to ask you to do this. Make it happen. When you do, everyone is happy.”
Carrie Hane a.k.a. /carriehane | @carriehd ~ Tanzen ★
Color, it only exists because of humans. No color without the eye.
“Learn how to build color palettes that command user attention, speed-up task completion, and evoke the right emotions. Our color psychology guide covers color theory, the psychology of color and practical applications for interactive design and UXD.”
Brian Cugelman, Rena Cugelman & Friends ~ Alter Spark ★
Consumption, as in human infovores.
“Human evolution depends on an ever-increasing rate of information creation and consumption. From communication to entertainment to education, the more information we create and consume, the stronger our society in total. Communication enhances community. Entertainment encourages creativity. Education builds knowledge. All of these elements build on top of one another like an upside-down pyramid, each new layer built a little bigger on top of the prior. It’s no coincidence that the Information Age of the last several decades has marked both the greatest period of increased information creation and consumption as well as, arguably, the greatest period of human progress.”
Doug Clinton a.k.a. /douglasclinton | @dougclinton ~ Loup Ventures ★
Design critique, properly done the best feedback loop.
“Giving each other helpful feedback is one of the most important parts of being a team. But many teams struggle to give each other feedback in productive ways. Thankfully, the design community has been absolutely obsessed with how to give each other feedback since the start of time.”
But are you measuring what you want to measure?
“We take a comprehensive journey into the world of UX metrics, exploring both behavioural and attitudinal measurements, before highlighting our own single score program for user experience.”
Taking the human perspective in all technology achievements.
“Our people-centered design principles support the goal of providing and informing with data to allow people more opportunities in their work. In our experience, there are three key principles organizations need to hold up as pillars for any AI implementation: transparency, explainability, and reversibility. (…) There are three methods that companies can take to put these principles into action in their AI projects. These methods aim to reduce the risk of introducing poorly tuned AI systems and inaccurate or biased decision-making in pilots and implementations.”
David A. Bray et al. ~ MIT Sloan Management Review ★
Design thinking process in many variations.
“One way to frame the relationship between these two is that design properties describe the foundational structures on which design principles are hung. Or to use an analogy, properties are the basic rules of chess (how the board is set up, how the pieces move, etc.), and principles are the various strategies, play styles, and schools of thought.”
Yosef Shuman a.k.a. /yosefshuman | @aleafinwater ~ YosefsHuman.com ★ courtesy of @peterboersma
Now wondering how the underlying data sets are represented.
“Information designers and dataviz practitioners today face a daily challenge: what technique, method, software, or code library to use for their next project. Practitioners look both forward and backward, trying to keep up with the latest software tools and at the same time find more examples from the past — “classic” examples that can teach us something today.”
Paul Kahn a.k.a. /paulkahn | @pauldavidkahn ~ Medium ★
The big four going UCD and tech.
“Artificial intelligence technology can result in artificial stupidity if it’s poorly designed, implemented, or adapted. What’s crucial? Ensuring it’s designed to help humans think better.”
Jim Guszcza ~ Deloitte Insights ★
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