Information design

Customer experience death by design

Design has still a long way to go in CX.

"Helping your customers find what they need is a primary objective for ANY customer experience. In some cases, the customers you are serving are other employees or departments within your organization."

(Jeannie Walters ~ 360Connect)

Posted on June 16, 2013 | Permalink

Starving for understanding?

Sense making of big data a.k.a. design for understanding.

"Wurman is among a relatively small group of sensemaking oriented thinkers who figured out, early on that what is important is not the data but rather the understanding, the making sense of it. If you look at the present, relatively early cycle of the Big Data wave this realization regarding the importance of sensemaking is only just starting to emerge. At the moment in the Big Data phenomenon cycle tons of beauty-oriented graphics are being thrown up on the web everyday, a small fraction of which have anything to do with helping others reach understanding."

(GK VanPatter ~ Humantific)

Posted on June 06, 2013 | Permalink

Design in teams: What designers contribute to multidisciplinary teams

Shared understanding, commitment and direction, team work.

"Products are developed by large multidisciplinary teams. The teams deal with many topics requiring the expertise of several specialists simultaneously. They have to decide together if something is a problem; propose multi-disciplinary solutions; and align their activities into a seamless whole. Stated differently: team members have to 'think collectively', which is named team cognition."

(Guido Stompff a.k.a. @guidostompff ~ About DiT)

Posted on May 29, 2013 | Permalink

Findability is a content problem, not a search problem

Search, find, and use. But then the fun part starts: the information experience.

"Findability is a constant theme in content strategy and technical communications, yet it seems to me that people often treat findability as a problem existing outside the content. Findability is addressed using SEO tactics and by devising sophisticated top-down navigational aids, such as taxonomies and faceted navigation, but it is seldom seen as issue to be addressed in the content itself. I believe this focus on top-down findability is wrong. Top-down finding aids have their place, but the majority of the focus should be bottom up, and it should start with the content itself."

(Mark Baker ~ Every page is one)

Posted on May 29, 2013 | Permalink

Exploring and enhancing the UX for television: A debrief

The fourth screen coming soon in this theatre.

"At the BBC R&D, we have been working on how to exploit the interactive functionality now available through connected televisions through a number of projects under themes such as companion screens, authentication, Internet of Things, recommendation services, accessibility and so on. They are all exciting topics to explore and we were interested in finding out what the research community had to say on the subject."

(BBC R&D blog)

Posted on May 27, 2013 | Permalink

Creating a successful information experience for your users

Text and typography is the ultimate user interface and experience.

"The good news is that most applications are already set up for integrating information. With planning and creativity, you can create a successful, positive information experience for your users."

(Linda Newman Lior ~ UX Magazine)

Posted on May 13, 2013 | Permalink

Design process is a myth

Just a set of steps a.k.a. process in 'hinzeit'.

"Typically, when a product design falls flat, people want to insert a design process to fix the bad design. However (...), a one-size-fits-all design process does not exist. Don't force a process on a design team that everyone must follow. Every designer has their own unique way of solving design problems. Bad product design is fixed by hiring good designers not by adopting a better design process."

(Marc Hemeon a.k.a. @hemeon ~ Medium Design/UX)

Posted on April 11, 2013 | Permalink

How design principles help you make design decisions

If no principles, then random and ad hoc decisions.

"While some principles are more important than others and are likely to be thought about first, I don't think you apply design principles in sequence. The principles of design are about how to communicate ideas and concepts graphically. Understanding them leads to better design decisions. While this post will focus on design, please note much of what's here could be applied to many other aspects of life. As a general rule I think understanding more about any subject is valuable in helping you make better decisions."

(Steven Bradley Glicksman a.k.a. @vangogh ~ Vanseo Design)

Posted on March 29, 2013 | Permalink

Web organization is not like book organization

That's why the concept of the ebook is flawed. It's 'The Link' that makes the difference.

"One of the most difficult aspects of moving content to the Web is that webs are not organized like other things — books in particular. And the difference is not small. It is not that web organization is somewhat different from book organization. It is so different that you can’t even look at web organization the way you look at book organization."

(Mark Baker a.k.a. @mbakeranalecta ~ Every Page Is One)

Posted on March 20, 2013 | Permalink

Multi-dimensional analysis of dynamic human information interaction

Studies and research for our fields of practice are important parts of our fundaments.

"This study aims to understand the interactions of perception, effort, emotion, time and performance during the performance of multiple information tasks using Web information technologies. (...) The results of this study can be employed as a theoretical foundation for designing human-friendly, adaptive user interfaces, which function as intelligent and affective central mechanisms and help users prioritise, monitor and coordinate their needs/tasks/goals effectively and efficiently. This study introduces the emotional factor, which is a newly emerging dimension, in dynamic information seeking and retrieval contexts and enlightens the existing areas of human information interaction."

(Minsoo Park ~ Information Research 18.1)

Posted on March 15, 2013 | Permalink

Designing with context

And wasn't information contextualized data?

"The digital community has yet to fully understand the facets of the multicontext era. As a result, two stereotypes pervade: the desktop context and the mobile context."

(Cennydd Bowles a.k.a. @Cennydd) ~ courtesy of @nicoooooooon

Posted on March 13, 2013 | Permalink

How the web designs information

Great insight into paper versus digital, online, Web, 'what-have-you'. Now filter design included.

"On paper, information design is monolithic and paternalistic. It is all about static structures page layouts, indexes, tables of contents all specified by a supervising author. On the Web, information design is distributed and democratic. It is all about filters, about designing filters that work for you, and about designing content to work with the filters. (...) Content needs to be designed for the Web. The filters need to be designed for the content."

(Mark Baker ~ Every Page Is One)

Posted on March 06, 2013 | Permalink

Web science: A new frontier

Scientists getting their heads around the largest information machine mankind ever made.

"During the past 20 years, humans have built the largest information fabric in history. The World Wide Web has been transformational. People shop, date, trade and communicate with one another using it. Although most people are not formally trained in its use, yet it has assumed a central role in their lives. Scientists and researchers cannot imagine their work without it. Governments interface to their citizens using it. Media are seeing the nature of their industry change because of it. Travel, leisure, health, banking, any sector one can think of are changed by what we have created. The Web is now ubiquitous, and like all things that become commonplace, we take it for granted. This is true for the great majority of users. Until recently, it was true for researchers too. Over the past few years, there has been a growing recognition that the ecosystem that is the Web needs to be treated as an important and coherent area of study—this is Web science."

(Nigel Shadbolt, Wendy Hall, James A. Hendler and William H. Dutton ~ Philosophical Transactions of The Royal Society)

Posted on February 19, 2013 | Permalink

What does a user-centered design process look like?

Reading the high-level phases, thought it was rather circular, iterative and incremental than linear."

"What really differentiates user-centered design from a more traditional waterfall model of software design is the user feedback loop, which informs each phase of the project. This feedback loop is established through the use of a range of techniques that have become the staple for UX Designers. There are a ton of them, and knowing when to use which techniques during which phase of a project comes with experience. Personally, I find experimenting with new techniques and tweaking old favorites is part of the fun of being a UX Designer."

(Matthew Magain a.k.a. @mattymcg ~ UX mastery)

Posted on February 13, 2013 | Permalink

Content strategy: Separating content from information

A kind of new style DIKW and DTDT thinking with "(...) describes what content really is."

"Content is a piece of information we want to share with our audience. We create content by turning a piece of information into a type that our audience is familiar with. Then we distribute that content on the channels where we think our target audiences spend their time."

(Ahava Leibtag a.k.a. @ahaval)

Posted on February 13, 2013 | Permalink

Reading on the web: Implications for online information design

Reading, still one of the most important activities on the Web.

"This presentation will sketch our evolving conceptions of reading on the Web. It examines the empirical literature about reading online with a focus on how reading has changed between 1980 and 2010. To support this analysis, I profile some typical purposes for reading online and suggest what these purposes imply for designing content and for supporting the human relationships that we intend to enable. I also point to research about how effective writing and visual design can help people understand, remember, and appreciate online content while creating human relationships and enabling actions."

(Karen Shriver a.k.a. @firstwren)

Posted on February 11, 2013 | Permalink

Typography and information design: Reflections and critiques (.pdf)

Typography as the essential ingredient of design for search, find, and use information.

"A stroke, a letter, a word, a sentence, a paragraph, a page, and a book: all essentially linear constructs of the typographic mind put into action. There is a typographic order of 'things', a logical sequence from the most simple, to the most complex. A line, a space, a rectangle, a margin—an aesthetic device for visuality. As an infinite list of signifiers, the above lists signify the qualitative/quantitative display of the visual properties of typography: the micro and the macro, the color and the density, the positives and the negatives, the visible and the invisibles; these are some of the typographic paradigms that yield communicative visualization."

(Chun-wo Pat ~ Parsons Journal of Information Mapping)

Posted on February 01, 2013 | Permalink

The four waves of user-centered design

Always loves categorizations of our history. Surfing the waves of Information Design.

"As practitioners, we must broaden our understanding of innovation from both business and user-experience perspectives. From a business perspective, we need to empathize with the impluse to reject the investment of resources innovation requires. Innovation is embraced only when the value gained is substantially greater than the investment costs: a marginal gain is rarely adequate. Our past practices have been confined almost exclusively to our existing, primary user market. It's time to direct some of our attention to the fringe markets where disruptive technologies take hold."

(William Gribbons ~ UX Magazine)

Posted on January 30, 2013 | Permalink

Intersection: How enterprise design bridges the gap between business, technology and people

With this book, Milan Guenther achieved a comprehensive reframing of the Enterprise concept for the 21st century with Design as its primary driver. Intersection will become a beacon for many in the design, business and technology communities.

"Many organizations struggle with the dynamics and the complexity of today’s social ecosystems connecting everyone and everything, everywhere and all the time. Facing challenges at the intersection of business models, technical developments and human needs, enterprises must overcome the siloed thinking and isolated efforts of the past, and instead address relationships to people holistically. In Intersection, Milan Guenther introduces a Strategic Design approach that aligns the overarching efforts of Branding, Enterprise Architecture and Experience Design on common course to shape tomorrow's enterprises. This book gives designers, entrepreneurs, innovators and leaders a holistic model and a comprehensive vocabulary to tackle such challenges."

(Milan Guenther a.k.a. @eda__c)

Posted on January 08, 2013 | Permalink

David Weinberger keynote address at KMWorld 2012: Facilitating knowledge sharing

Knowledge sits in the relations, not in the nodes.

"Now we have a new medium and this medium is capacious beyond belief, and is linked. So what we're seeing within this capacious medium is knowledge living at the level of the network, not in the individual nodes, not in the books, not in the minds of the individual experts, but knowledge now consists, in my view, of knowledge networks."

(David Weinberger)

Posted on January 08, 2013 | Permalink

Media studies, mobile augmented reality, and interaction design

Integrating, relating, and syncing multiple important fields of practice and disciples always results into something interesting.

"McLuhan's idea is compelling, but media aesthetics is not as simple and singular as McLuhan suggests. It is not simply that technology changes and extends our perceptual systems, because we are not passive in this process. As individuals and as a whole culture, we create new technological forms and designs that define new relationships between us and our environment. There is a feedback loop in which our view of the world changes our designs, and our use of new artifacts and designs changes how we perceive the world. If we take a historical view, we can see these feedback processes at work. Media studies can then contribute to aesthetic design, which we can define as the practice of reconfiguring the way the user perceives her environment through technology."

(Jay Bolter, Maria Engberg, and Blair MacIntyre ~ ACM Interactions Jan/Feb 2013)

Posted on January 07, 2013 | Permalink

Design your life

One of my very few 'heroes'.

"It occurs to me at this point that Richard Wurman behaves like a 77-year-old child. I do not mean this to be condescending or dismissive. It is one of the things I like most about him. He seems to have somehow maintained a portion of preoperational egocentrism and the world is richer as a result."

(Brendan McGetrick ~ Domus) ~ courtesy of fabiosergio

Posted on December 06, 2012 | Permalink

Designing Life-Changing Solutions

Design of digital stuff changes everybody's lives. Deal with it.

"The boundaries between design and psychology are progressively blurring. With designers increasingly facing high stakes challenges and more psychologists jumping off the academic pedestal to get their hands dirty with real people in real contexts, the two disciplines are more intertwined than ever before."

(Giorgio Baresi a.k.a. @giorgiobaresi ~ design mind Frog Design) ~ courtesy of fabiosergio

Posted on November 27, 2012 | Permalink

Avoid Problem Solving For Better Critiques

You can also call it a critical cognitive walkthrough.

"Problem solving in a critique is also a frequent occurrence. It seems to be a common trait of people who are involved in the design, development and overall creation of things, whether they be websites, products, services, or whatever. We can't help but try to solve problems. It's just the way our brains work. But in the context of a critique, problem solving and jumping to solutions can be detrimental for a number of reasons."

(Adam Connor a.k.a. @adamconnor ~ Discussing Design)

Posted on November 22, 2012 | Permalink

"Product designers" and design team evolution

The new 'homo universalis' of experience design.

"Product designers often work alone, and because they're expected to do so many things, end up working on projects of limited scope. (I think this contributes to the problem of managing complex user experiences). My supposition is that the small team of generalists can also out-produce an equal number of team-of-one product designers. You get higher quality, because folks who have a functional emphasis (such as visual design or interaction design) can deliver better than those whose priority is developing a broader set of tools. And you get greater output, because their mastery of those areas means they can deliver more quickly. What you give up are the transaction/overhead costs of teamwork, but I don't think those are as great as the gains."

(Peter Merholz a.k.a. @peterme)

Posted on November 01, 2012 | Permalink

Philips Design: From data to meaning for people

Sounds a lot like 'Design for Understanding', but I guess that's not what they mean. Or maybe they do in part 2/2.

"The internet is becoming ever more intertwined with our daily lives, even more so now that mobile platforms are blurring the dividing line between the online and physical worlds. Data now touches so many parts of our lives that our world is becoming a composite of digital and real. Data is pervasive, abundant and constantly changing how the world operates. Tapping into this wealth of Big Data has huge potential for data-enhanced businesses that are creative and capable of making data meaningful and relevant for people."

(YouTube Part 2/2)

Posted on November 01, 2012 | Permalink

Behavior Design Bootcamp with Stanford's Dr. BJ Fogg

Buzzword galore.

"(...) it makes sense now to call attention to the distinction between Dr. Fogg's Behavior Theory – the emerging discipline of behavior design – and the widening concept of design thinking. In my mind, both occupy some similar space but are not mutually exclusive or competing thought architectures. BJ and I briefly discussed how design thinking and behavior design relate to one another, and he admittedly has not arrived at a definitive relationship, though he believes they are complimentary. I'm hopeful Dr. Fogg is willing to have an ongoing conversation with me about their relationship, and work with the design community to develop a framework in which behavior design and design thinking can be successfully leveraged together. Held in comparison, behavior design fits quite nicely into the larger Design Thinking or Human Centered Design process, and can be employed with great effect as part of a design thinker's arsenal."

(Ryan Wynia a.k.a. @ryanwynia ~ Technori)

Posted on October 29, 2012 | Permalink

Breaking Design Principles on Purpose

Rules and exceptions.

"Rules. They keep our designs clean, consistent, aligned, and focused. The core principles upon which good design is built are absolutely essential to the education of any designer. The great thing about design rules though is that they can and should be broken, granted that you know what you're doing. Read on to see some examples of effectively breaking design principles in order to improve a project."

(Jason Gross a.k.a. @JasonAGross ~ Design Shack)

Posted on October 24, 2012 | Permalink

The Diagram of Information Visualization

Even business graphics is on the horizon. And that's not clipart in PPTs.

"In the last ten years, the area of Information Visualization has witnessed an exponential increase in its popularity. Diagrammatic reasoning and visual epistemology are becoming readily accepted methods of research in many academic domains. Concurrently, information graphics and Infovis have grabbed the attention of a larger mainstream audience."

(Parsons Journal for Information Mapping Volume IV, Issue 4)

Posted on October 23, 2012 | Permalink

The Catch Behind Design Thinking

Has Design Thinking lost its glory?

"Connecting design thinking with the broader context of problem solving has lead to the growth of two equally harmful myths: the guru designer and practice as a process, emphasizing on subjectivity or linearity where empathy, empowerment and divergent thinking are needed. Design thinking isn't saving the world or revolutionizing business, for sure, mostly because of these two illusory paths."

(Thierry de Baillon a.k.a. @tdebaillon ~ DeBaillon)

Posted on October 19, 2012 | Permalink

The Languages of Design

Language, the tool of communication.

"It's common in design to discuss the "language of things", the language expressed by physical objects and digital systems. We often consider the visual layout of a website – how it guides a user; what the hierarchy of fields in a form might suggest; or what the look and feel of a product says about a brand or company – but what about that company's words; how do they fit into all this?"

(Angus Edwardson a.k.a. @Namshee ~ UX Booth)

Posted on October 17, 2012 | Permalink

How Visuals Can Help Content Strategists Find Their Voice

Visual thinking and communication, the way to tackle many wicked design problems.

"It's not just clients who are compelled by visuals. Visuals grab everyone’s attention in meaningful, memorable ways, whether we're trying to influence project managers or CMOs. Content strategists use words to argue our points, yet our colleagues (UX and Creative, and even Project Management) use visuals. We should, too. Not sure how to turn data into information?

(Tosca Fasso a.k.a. @toscafasso ~ SUBTXT)

Posted on October 15, 2012 | Permalink

Tips For Facilitating Productive Critique

The critique makes the discourse.

"When making critique a part of your process preparation is one of the most important components. We have said in the past that critique is a process, not just feedback based on a gut reaction to work that is being reviewed."

(Aaron Irizarry a.k.a. @aaroni ~ Discussing Design)

Posted on October 09, 2012 | Permalink

Why Good Design Is Finally A Bottom Line Investment

Design making an impact on businesses and beyond.

"A mix of factors, ranging from commoditization to evaporating barriers to competition, are conspiring to push design to the fore of business thinking."

(Cliff Kuang a.k.a. @cliffkuang ~ FastCo.Design) ~ courtesy of ronverwey

Posted on September 14, 2012 | Permalink

How The Left/ Right Brain Theory Improves The User Experience

Integrative thinking leads to better designs for user experiences.

"Let's take a quick look at the left brain-right brain theory to recap which part of our brain is responsible for what. Then, we'll shed some light on how you can consider different ways of thinking in your design in order to optimize the experience for your visitors."

(Sabine Idler a.k.a. @SabinaIdler ~ Usabilia)

Posted on September 14, 2012 | Permalink

Beyond Mobile: Making Sense of a Post-PC World

How to design for our multi-screen personal environment with computation and connectivity for 'free'?

"Native applications are a remnant of the Jurassic period of computer history. We will look back on these past 10 years as the time we finally grew out of our desktop mindset and started down the path of writing apps for an infinite number of platforms. As the cost of computation and connectivity plummets, manufacturers are going to put 'interactivity' into every device. Some of this will be trivial: my power adaptor knows it's charging history. Some of it will be control related: my television will be grand central for my smart home. But at it's heart, we'll be swimming in world where every device will have 'an app'. What will it take for us to get here, what technologies will it take to make this happen? This talk will discuss how the principles of the open web must apply not only to prototocols but to hardware as well. How can we build a 'DNS for hardware' so the menagerie of devices has a chance for working together?"

(Scott Jenson a.k.a. @scottjenson ~ dConstruct 2012)

Posted on September 10, 2012 | Permalink

Introduction to Design Thinking

First, design thinking. Next, design thinking doing (by SAP).

"Design Thinking is one of the more recent buzz words in the design community. In this introductory article, I will investigate what Design Thinking is, what its main characteristics are, and take a look at the process and the methods associated with it. I will also take a brief look at the history of Design Thinking. (...) I have accumulated my knowledge of Design Thinking from presentations at SAP and conferences, and by reading of books and articles. I wrote this article to help readers gain a general understanding of the concepts of Design Thinking across different proponents of the approach. Since I do not have any practical experiences with this approach, I will refrain from evaluating it, which was not the purpose of my article."

(Gerd Waloszek ~ SAP Design Guild) ~ courtesy of @sly

Posted on September 03, 2012 | Permalink

Designing Solutions to Wicked Problems: A Manifesto for Transdisciplinary Research and Design

Impressed by the deep thinking behind this manifesto from 2009.

"Proceedings from the Designing Solutions to Wicked Problems symposium held on the 9th and 10th November 2009 at the Melbourne Town Hall with a compendium of provocations and commentaries. (...) We can aspire to design that contributes to a more sustainable future that delights the eye and the soul, and that transforms the everyday as much as it does the uncommon. Design at its essence is focused on the creation of meaning and solutions. To focus on those problems for which no easy solutions have yet been found is the true challenge which great design should meet."

(Terry Cutler editor ~ DRI Research Institute)

Posted on August 30, 2012 | Permalink

Achieve Product-Market Fit with our Brand-New Value Proposition Designer

Seeing how business modelling integrates with design for experiences.

"I'm a big fan of the Lean Startup movement and love the underlying principle of testing, learning, and pivoting by experimenting with the most basic product prototypes imaginable - so-called Minimal Viable Products (MVP) - during the search for product-market fit. It helps companies avoid building stuff that customers don't want. Yet, there is no underlying conceptual tool that accompanies this process. There is no practical tool that helps business people map, think through, discuss, test, and pivot their company's value proposition in relationship to their customers' needs. So I came up with the Value Proposition Designer (...)"

(Alexander Osterwalder a.k.a. @AlexOsterwalder ~ Business Model Alchemist)

Posted on August 30, 2012 | Permalink

We Must Develop Topic-Based Information Design

Always remarkable how people perceive InfoDesign.

"(...) in the age of the Web, and particularly of the mobile Web, topic-based information design is essential."

(Mark Baker ~ Every Page is Page One)

Posted on August 28, 2012 | Permalink

What is Digital Service Design?

Think system, not discrete nodes a.k.a. site, app or shop.

"Digital service design incorporates many existing disciplines – like web design, information architecture, user experience and content strategy. It is, if you like, an organising umbrella principle, in which all these disciplines can work together to build something that meets – and surpasses – user expectation. Perhaps most fundamentally, it's about letting go of the website as the core idea of digital development, and thinking about service as something that can be delivered through any number of channels – some of them digital. Instead of fretting over your mobile strategy, you figure out how to express your service principles through a mobile device."

(Adam Tinworth a.k.a. @adders ~ Next Berlin)

Posted on August 28, 2012 | Permalink

Tunnel Vision and Selective Attention

The more you know, the more you see.

"Users don't see stuff that's right on the screen. Selective attention makes people overlook things outside their focus of interest."

(Jakob Nielsen ~ Alertbox)

Posted on August 27, 2012 | Permalink

The First Design Hardly Ever Wins: The Iterative Approach to UX Design

Keep making it better, all the time.

"Since the rise of the Agile movement iteration became one of the hot words in the whole New Technologies industry. We're encouraged to iterate, we should close iterations of our work every week or two. Iterations are simply everywhere."

(Marcin Treder a.k.a. @marcintreder ~ DesignModo)

Posted on August 23, 2012 | Permalink

Designing Screens Using Cores and Paths: Designing from the inside out

Patterns are the designer's best friend.

"Typically in web design, the opposite approach is the rule: designers begin with the homepage. They then work out a navigation scheme, which pages at the bottom of the site hierarchy automatically inherit whether it's appropriate or not. The goal - or the primary content people are looking for or tasks they are trying to get done - turns out to be the last thing that gets attention in the design process."

(James Kalbach a.k.a. @JamesKalbach ~ Boxes and Arrows)

Posted on August 21, 2012 | Permalink

Digital-first companies thrive on mobile disruption. Everyone else struggles.

Every company a digital company means morphing atoms into bits.

"Organizations can't succeed in our new multi-platform, mobile world unless they transform themselves into digital-first businesses."

(Jonathan Kahn a.k.a. @lucidplot ~ Lucid Pilot)

Posted on July 17, 2012 | Permalink

Designers on Top: Paola Antonelli on the Evolution of Design

Design and art, a strong pair.

"The quest for elegance and empowerment, or how design went from process to authorship. ~ In this wonderful talk from the 2012 EyeO Festival, playfully titled Designers on Top, MoMA Senior Curator of Architecture and Design Paola Antonelli offers a sweeping look at the evolution of design over the past few decades, and the past few years in particular (...)"

(Maria Popova a.k.a. @brainpicker ~ Brain Pickings)

Posted on July 16, 2012 | Permalink

The Psychology of Content Design

Content and Design are partners in a happy marriage.

"The way that we shape content is absolutely paramount to the success of our ventures on the web. Beyond this, the way that we design and craft user experiences should forever be considered not only important, but an integrated part of our content. With that said, this article is not an attempt to pit content against design. Instead, I will simply make the claim that good design is an integrated part of the content."

(Jonathan Cutrell ~ Tuts Plus)

Posted on July 16, 2012 | Permalink

Ideo's Tim Brown

Getting a Tim Brown brain dump.

"He points to a problem in how we've thought about design, trained designers, and have practiced design. The great thing about designing simple products is that you can know almost everything about them: who made them, who they're for, how they were produced, etc. But as products get more complicated, it gets harder even for a team of designers to really understand what's going on. They get so complicated that there are lots of places design can fail."

(David Weinberger ~ Too big to know)

Posted on July 09, 2012 | Permalink

Basic Information Design Concepts

Great introduction set from Europe on Information Design, the relevant but forgotten design field.

"Information design has theoretical as well as practical components and information designers need to have theoretical knowledge as well as practical skills. In order to perform sound reflections and make a qualified reflection regarding theory and practice, we need concepts both to structure our thoughts, and to decribe them verbally."

(Rune Petterson ~ IIID)

Posted on June 07, 2012 | Permalink

Modelling Information Experiences

Next up, design models for content experiences.

"Information architecture relates to science as its models draw on insights and theories of cognition. And its models relate to art as they aim to create a meaningful experience. Both aspects are important. Only if IA models manage to blend science and art can they touch the head and the heart."

(Kai Weber a.k.a. @techwriterkai ~ Kai’s Tech Writing Blog)

Posted on May 30, 2012 | Permalink

Publication Standards: A Standard Future

Going back to The Document as the base concept.

"It's never been a better time to be a writer. Anybody can publish their thoughts. Anybody can write a book and publish it on demand. Authors can reach out to readers, and enriching, fulfilling conversations can blossom around the connections we develop out of the things we make."

(Nick Disabato a.k.a. @nickd ~ A List Apart)

Posted on May 22, 2012 | Permalink

Repurposing versus Optimized Design

Repurposing design or content has never a successful strategy.

"It's cheap but degrading to reuse content and design across diverging media forms like print vs. online or desktop vs. mobile. Superior UX requires tight platform integration."

(Jakob Nielsen ~ Alertbox)

Posted on May 21, 2012 | Permalink

Shift Happens

Always been a great admirer of Thomas Kuhn.

"The problems that dominated Kuhn's life after his great moment of insight arose not because Kuhn wasn't brilliant enough. Rather, they arose and persist because while we increasingly understand that the old metaphysical paradigm has failed, for several generations now we have not found our new paradigm. Our culture has inappropriately latched on to Kuhn's message as an exaltation of the rootless disconnection of our ideas from the world because we were ready to hear that knowledge is not apart from our knowing of it. But he and we have not yet come to a new shared understanding about what it means to live truthfully as humans."

(David Weinberger a.k.a. @dweinberger)

Posted on April 24, 2012 | Permalink

Design Principles for Complex, Unpredictable, People Oriented Systems

A well-thought through post on experience and systems. By IBM, who else.

"But, socio-technical systems are oriented toward people and services. While product excellence and competitive costs are also important to services, they are not enough. The service sector is oriented toward consumption, that is, toward people, who are the consumers of services. Therefore, an overriding design objective for good socio-technical, service oriented systems has to be a positive user experience. Ease of use, intuitive interfaces and good overall customer service must be key objectives for a well designed system."

(Irving Wladawsky-Berger)

Posted on April 13, 2012 | Permalink

Information Surfacing: Communicating through Design

Manipulate user engagement? Direct user behavior would be better.

"Information surfacing is to interaction designers what information hierarchy is to graphic designers. (...) Conceptual models are nothing new, but often become unintentionally obfuscated during the design processes. The design team, often dazed and confused, struggles to figure out why the product is now cluttered and unintuitive. A design thinking method I call 'information surfacing' helps to remedy this problem. Information surfacing involves the prioritization of UI elements with an intent to manipulate user engagement."

(Ernest Volnyansky a.k.a. @ernestvo ~ UX Booth)

Posted on April 03, 2012 | Permalink

Design Factory: Creative Design with Industrial Approach

Disclosure: I work at Informaat (The Netherlands).

"Digital strategy touches every fiber of your operation. We firmly believe that it takes a systematic approach that's woven into your organizational fabric to deliver compelling customer experiences - an approach comprising a recurring cycle of ideation, design, development and evaluation (...) The Design Factory is a methodical, structured design capability that comprises people, processes and tools. It infuses your organization with the creativity, agility and efficiency to successfully execute your digital strategy - from conceiving innovative solutions through to using robust and scalable approaches for design and specification."

(About Informaat, experience design)

Posted on March 20, 2012 | Permalink

What is Design Thinking and Why Do Entrepreneurs Need to Care?

Design thinking is thinking about conducting the business. For some...

"Design thinking seems to be all the rage in business and entrepreneurship circles, but the momentum has been building for over 13 years. (...) The beauty of design thinking is that it works best under conditions of uncertainty-when you really don't know where to start. It's a methodology that is very messy in practice but does allow for a systematic approach to creating new opportunities. In my opinion, every entrepreneur is a designer."

(Heidi Neck ~ BostInno) - courtesy of jameskalbach

Posted on March 19, 2012 | Permalink

Cognition & The Intrinsic User Experience

Knowing some of the inner workings of people, design for transformational experiences is the goal.

"Over the past few years there's been a lot of discussion around whether an experience can be designed. But it seems like everyone's just getting hung up on semantics; an experience can be designed, but the user will always have the opportunity to experience it in a unique way. The reason every experience has the potential to be unique to the user is, in part, because cognition is unique to each user."

(Jordan Julien a.k.a. @thejordanrules ~ UX Magazine)

Posted on March 07, 2012 | Permalink

What we talk about when we talk about sketching

Always draw when explaining something.

"The sketching is highly generative, best done in a focused session under the influence of caffeine and noise-canceling headphones. My brain has a tendency to free associate and sometimes these sessions spiral out of control, but they are useful activities to conduct at the beginning of a project, as I begin identifying (and blowing past) the tacit boundaries of a space."

(Dane Petersen a.k.a. @thegreatsunra ~ Adaptive Path)

Posted on February 07, 2012 | Permalink

Structure First. Content Always.

First, second, third... sequential thinking. Think parallel, synergy, dialectic.

"There is an emerging fallacy in our industry recently. The idea that you cannot create good design without knowing your content. (...) You can create good experiences without knowing the content. What you can't do is create good experiences without knowing your content structure. What is your content made from, not what your content is. An important distinction."

(Mark Boulton a.k.a. @markboulton)

Posted on February 07, 2012 | Permalink

Information Overload Is Not Unique To Digital Age

I'm always thrilled when new historical connections are found.

"It is a constant complaint: We're choking on information. The flood of data on the Web has reached mind boggling proportions, and it shows no signs of stopping. But wait, says Harvard professor Ann Blair - this is not a new condition. It's been part of the human experience for centuries."

(Ann Blair ~ NPR)

Posted on February 05, 2012 | Permalink

Lost Stories Information Design History

Information design, one of the many giant fields on which shoulders we stand.

"In a competitive business marketplace, not everyone wants to acknowledge that each generation tends to learn from, build on or divert from the previous generations ideas and output. We see this phenomenon clearly evident in the various streams of Information Design history."

(GK VanPatter ~ Humantific)

Posted on February 03, 2012 | Permalink

An Important Time for Design

Design as seen by many non-designers as the new silver bullet. Forget it!

"It's becoming increasingly difficult to ignore the fact that design has a massive role to play in the evolution of the web and the next generation of web products."

(Cameron Koczon a.k.a. @FictiveCameron ~ A List Apart)

Posted on January 17, 2012 | Permalink

Affective Computing, Affective Interaction and Technology as Experience

Technology moving into the fibers of our emotions.

"As Human-Computer Interaction (HCI) and Interaction Design moved from designing and evaluating work-oriented applications towards dealing with leisure-oriented applications, such as games, social computing, art, and tools for creativity, we have had to consider e.g. what constitutes an experience, how to deal with users' emotions, and understanding aesthetic practices and experiences. Here I will provide a short account of why in particular emotion became one such important strand of work in our field."

(Kristina Höök a.k.a. @ProfessorHook ~ Interaction-Design.org)

Posted on January 13, 2012 | Permalink

Yet Another Technology Cusp: Confusion, Vendor Wars, and Opportunities

The Technium does its work.

"There is a technological revolution in the air, not because new principles and technologies have been discovered, but because so many past technologies have simultaneously reached a state of maturity that they can be incorporated into everyday technology. These cusps in technology produce new opportunities, but until the marketplace settles down, they also deliver considerable confusion and chaos. Each of the changes discussed here seems relatively minor and inconsequential, but taken as a whole, they pose considerable problems and potential risks which I summarize in the afterward."

(Donald A. Norman a.k.a. @jnd1er)

Posted on January 10, 2012 | Permalink

Design for Innovation

The brightness of Design as the silver bullet is increasing.

"The purpose of this design plan is to bring the design elements of the strategy together in one place and to communicate these as widely as possible across design, industry, government and education. The Design Council's aim is to provide a useful strategic framework for organisations, institutions and individual businesses with an interest in making design-led innovation happen. Design can help organisations transform their performance, from business product innovation, to the commercialisation of science and the delivery of public services. That is why design forms an integral part of the Government's plans for innovation and growth and features strongly in our Innovation and Research Strategy for Growth."

(Fred Zimny)

Posted on January 04, 2012 | Permalink

For the love of experience: Changing the experience economy discourse

Really hope her dissertation changes the discourse.

"The attention for experiences as economic offerings has increased enormously in the last decade. However, the lack of a clear definition of experience and the bias towards the organization's perspective in the discourse cause much confusion. In this study experience is taken back to its basis: the encounter between an individual and his or her environment. Different concepts, effects and values of experience are defined to construct a more integrative discourse for the experience economy from the individual's perspective. To reap the benefits that the experience economy offers, the role of organizations has to change from a directing and controlling one to a more supporting and facilitating one. A true recognition of the co-creation that takes place in experiences shows how much latent potential for creating value there is yet to discover."

(Anna Snel a.k.a. @annasnel)

Posted on December 14, 2011 | Permalink

Mental Modeling For Content Work: An Introduction

Introducing an old concept to a 'new' field of practice. Sigh!

"All it takes is a moment for our mood to change. Ideas and complex concepts can form in seconds given the right amount of cognitive capacity. Even something as simple as the way a sentence is structured or the words we choose will impact perceptions or the potential for another's comprehension. It's precisely for all of these ambient, behavioral and situational factors that content strategists should be better leveraging mental mapping and modeling for the planning, design and implementation of content. Mental Modeling is far from a new thing. (...) the first post in a three part series about adapting traditional views of mental modeling for the practice of content strategy."

(Daniel Eizans a.k.a. @danieleizans)

Posted on November 22, 2011 | Permalink

Design is How It Works

Where did I read that definition of Design before?

"Jay zeroes in on the design process at companies that do design well. The companies come in different shapes and sizes. The point is that design is something at which any company can succeed. Jay will talk about how companies that embrace the idea that design is about creating a great experience are the ones that will flourish in the 21st Century."

(Jay Greene ~ HIVE 2011)

Posted on November 03, 2011 | Permalink

Information Design: Not For Sale

Allways good to be remembered where we're coming from.

"Information design principles should not be rewritten by relative newcomers who show no awareness or appreciation of the field's long history."

(Elizabeth Pastor ~ Humanific)

Posted on November 03, 2011 | Permalink

Fear of Content

Not really sure why we changed data and information into content, as if it's something completely different.

"Content can be a little frightening, it's true. Not to everyone mind you. Some people simply love content, with all its oddities and challenges. More often than not these are the people who spend much of their time designing and creating content. But there are definitely people who look somewhat askance at this thing called 'content'. The reasons why some people are less than enamored with content are worth considering and not only to refute them. There may well be good reasons to be afraid - or at least to approach content with due respect."

(Joe Gollner a.k.a. @joegollner ~ The Fractal Enterprise)

Posted on October 19, 2011 | Permalink

Shoes, Cars, and Other Love Stories: Investigating The Experience of Love for Products

We not only love people, but products as well. And they don't talk back, sort of.

"People often say they love a product. What do they really mean when they say this, and is this a phenomenon that is relevant to the field of design? Findings from a preliminary study in this thesis indicated that people describe their love as a rewarding, long-term, and dynamic experience that arises from a meaningful relationship built with products they own and use. Inspired by existing approaches to the experience of love from social psychology, research tools are developed for the closer study of person-product love. Using those tools the research in this thesis investigates how person-product interactions are linked to the experience of love and how these influence love over time. The findings reveal how the experience of love arises from person-product relationships, how love relationships develop over time, and which factors can provoke change in the love experience and love relationships over time. These findings present opportunities for design researchers and designers to foster rewarding experiences and long-lasting person-product relationships. Person-product love relationships can bring emotional rewards that benefit people's wellbeing and stimulate sustained efforts to keep loved products for longer."

(Beatriz Russo ~ Technical University Delft)

Posted on October 04, 2011 | Permalink

Wizards Versus Forms

But where's the magic from these wizards?

"When I find myself designing an application that is complex, either in terms of its length or its logical dependencies, my natural instinct is to take a wizard approach. Wizards are cool; forms are dull. Product managers love wizards because they are so Web 2.0. Developers like wizards because they involve more programming expertise than just cranking out forms."

(Mike Hughes ~ UXmatters)

Posted on September 19, 2011 | Permalink

What is serendipity? A workshop report

Great to see such an important concept researched.

"On 16th June 2010, a workshop took place at Dundee Contemporary Arts with the aim of gaining an initial understanding of the nature of serendipity. This workshop involved 3 groups of interdisciplinary researchers and academics generating examples from their work or everyday lives that they deemed to be serendipitous. These examples, along with any patterns identified, were then discussed with the larger group. It was proposed that serendipitous events are unexpected, with the specific serendipitous outcomes unintended. It was also proposed that serendipitous outcomes are clear and positive, always resulting in a change in the head (and sometimes in a change in the world). It was also suggested that while some serendipitous connections might be recognised immediately, others might only be recognised after some time, or might not be recognised at all."

(Stephann Makri & Ann Blandford ~ Information Research Vol. 16 no. 3)

Posted on September 16, 2011 | Permalink

How Responsive Web Design becomes Responsive Web Publishing

I guess, content is becoming as fluid as possible.

"The last few years have been a good time to be a web designer. After a decade of making do with the aging technologies, methods and assumptions that gave birth to mainstream web publishing, designers are starting to trade the tiresome challenge of controlling the user experience for a few more interesting ones."

(Chris Palmieri a.k.a. @cpalmieri ~ AQWorks)

Posted on September 06, 2011 | Permalink

Edward Tufte's 'Slopegraphs'

"What's interesting is that over 20 years before sparklines came on the scene, Tufte developed a different type of data visualization that didn't fare nearly as well. To date, in fact, I've only been able to find three examples of it, and even they aren't completely in line with his vision. (...) In this post, we're going to look at slopegraphs - what they are, how they're made, why they haven't seen a massive uptake so far, and why I think they're about to become much more popular in the near future."

(Charlie Park a.k.a. @charliepark)

Posted on July 12, 2011 | Permalink

New Ideas in Web Form Design

"One of the nice things about working on your own product is that you can try new ideas at your own discretion. So over the past few weeks, we've been exploring new interactions for common Web forms on Bagcheck and I've been writing articles about the results."

(Luke Wroblewski a.k.a. @LukeW)

Posted on July 12, 2011 | Permalink

Measuring information behaviour performance inside a company: A case study

"Measuring information behaviour performance to provide practical guidance for knowledge workers is an important issue for the success of a company. Drawing upon the literature from psychology, marketing, management and information systems, this paper develops a practical model of information behaviour that provides fundamental determinants of knowledge workers' performance."

(Yujong Hwang ~ Information Research, 16(2)

Posted on June 16, 2011 | Permalink

The Information Sage

"Edward Tufte occupies a revered and solitary place in the world of graphic design. Over the last three decades, he has become a kind of oracle in the growing field of data visualization - the practice of taking the sprawling, messy universe of information that makes up the quantitative backbone of everyday life and turning it into an understandable story. His four books on the subject have sold almost two million copies, and in his crusade against euphemism and gloss, he casts a shadow over the world of graphs and charts similar to the specter of George Orwell over essay and argument." (Joshua Yaffa ~ Washington Monthly) ~ courtesy of jasonkottke

Posted on May 15, 2011 | Permalink

Making sense of and filtering information overload

"The new generation of web tools are enabling us to collaborate to filter massive information overload. Creating visual frameworks can be a powerful way of making sense of information. The role of futurists is pattern recognition. Selective filtering to reinforce our biases is not new. Most of us will experience more diverse views than before the web." (Ross Dawson ~ Trends in the Living Networks)

Posted on May 10, 2011 | Permalink

Jared Spool: The Secret Lives of Links

"Deliver users to their desired objective. Give them links that communicate scent in a meaningful way. Make the real estate reflect the user's desires." (Jeremy Keith - Adactio)

Posted on May 03, 2011 | Permalink

Jeffrey Zeldman: What Every Web Designer Should Know - A Better You At What You Do

"RIGHT NOW is the best time in more than a decade to create websites and applications. There are new opportunities: Webkit and Mobile, HTML5 and CSSS3, UX and Content Strategy. The landscape has changed in a good way. It's bringing up a lot of challenges (...)" (Jeremy Keith - Adactio)

Posted on May 03, 2011 | Permalink

Why Great Designers Steal - and Are Proud of It

"It is a fact of life that creative people - if they are any good-constantly absorb input and stimuli that influences their own creative output. By nature, they imitate and play with the ideas of other creative people. It's how they learn and grow. It doesn't matter whether you call this trait awareness, empathy, or even stealing. No innovative or successful design happens in a vacuum. Regardless of whether you realize it, what you see and interact with around you every day influences your work. Picasso just happened to be a master when it came to using stolen goods for the benefit of his own artistic pursuits." (Traci Lepore ~ UXmatters)

Posted on April 19, 2011 | Permalink

The new 'Redesign Must Die' talk

"This presentation is an updated version of my old Redesign Must Die talk, given a few years back. I think that the only slide to survive this redesi... (cough) new version is the infamous one featuring the kittens. If you care nothing for redesign and only for kittens, jump ahead to slide #5." (Louis Rosenfeld)

Posted on April 13, 2011 | Permalink

Idea Collider: From a Theory of Knowledge Organization to a Theory of Knowledge Interaction

"A new and novel addition to core concepts of information science and technology is the Idea Collider, adapting the conceptual basis of the particle accelerator. The Idea Collider is presented as a theory of information and an information retrieval tool that deconstructs text to the underlying elements - the concepts, ideas, knowledge entities, taxons and knowledge bases - and then reconstitutes groupings of data. The authors champion the idea of a 'multiverse of knowledge', in contrast to the 'universe of knowledge' that is an important metaphor in traditional classification theory. A historical review of outstanding theoretical landmarks in classification theory explores the universe of knowledge metaphor, faceted classification theory and the universe of concepts, moving from a holistic view of existing knowledge to an elemental deconstruction that can account for all knowledge, past and future. The Idea Collider is proposed as a theoretical approach to identifying the essential parts of knowledge, dissociating those elements from culture- and time-bound dimensions and making them available for a bottom-up reassembly process." (Richard P. Smiraglia and Charles van den Heuvel ~ ASIS&T Bulletin)

Posted on April 08, 2011 | Permalink

Design Thinking Is A Failed Experiment. So What's Next?

"(...) the construction and framing of Design Thinking itself has become a key issue. Design Thinking originally offered the world of big business--which is defined by a culture of process efficiency--a whole new process that promised to deliver creativity. By packaging creativity within a process format, designers were able to expand their engagement, impact, and sales inside the corporate world. Companies were comfortable and welcoming to Design Thinking because it was packaged as a process." (Bruce Nussbaum ~ Co.Design)

Posted on April 07, 2011 | Permalink

John Maeda from the Adobe Museum of Digital Media

"In the first part, John gives a wonderfully succinct summary of the developments in technology in the last 40 years, showing how the content migrates from text to movies in each successive platform. Next is a summary of his own personal progress as a graphic artist and designer in the digital realm, leading into an illustrated story of development of digital media, identifying key contributors and designs." (Bill Moggridge)

Posted on April 03, 2011 | Permalink

Imagine Design Create

Interview with Hugh Dubberly "Design practice does not learn. As a profession, we don't even know how to learn. We're stuck. Trapped in the past. Unable to move forward. Unclear on what forward might mean. Lacking mechanisms to build and share knowledge. Lacking even a model of design knowledge. In fact, the problem is so structurally embedded, so pervasive, so deep, that we don't see it." (Dubberly Design Office)

Posted on March 30, 2011 | Permalink

Designing For The Future Web

"In this article, we'll look at what the future Web might look like and how we can adapt our current skills to this new environment, as well as how to create fluid websites that are built around a consistent core and that adapt to the limitations and features of the device on which they are viewed. We'll also look at how our conceptual approach to designing websites should evolve: designing from the simplest design upwards, and not from the richest website down." (James Gardner ~ Smashing Magazine)

Posted on March 29, 2011 | Permalink

FYI: TMI: Toward a holistic social theory of information overload

"Research into information overload has been extensive and cross–disciplinary, producing a multitude of suggested causes and posed solutions. I argue that many of the conclusions arrived at by existing research, while laudable in their inventiveness and/or practicality, miss the mark by viewing information overload as a problem that can be understood (or even solved) by purely rational means. Such a perspective lacks a critical understanding in human information usage: much in the same way that economic models dependent on rationality for their explanations or projections fail (often spectacularly, as recent history attests), models that rely too heavily upon the same rational behavior, and not heavily enough upon the interplay of actual social dynamics — power, reputation, norms, and others — in their attempts to explain, project, or address information overload prove bankrupt as well. Furthermore, even research that displays greater awareness of the social context in which overload exists often reveals a similar rationality in its conceptualization. That is, often the same 'social' approaches that offer potential advantages (in mitigating information overload) over their 'non–social' counterparts paradoxically raise new problems, requiring a reappraisal of overload that takes social issues into account holistically." (Anthony Lincoln ~ First Monday Volume 16, Number 3)

Posted on March 09, 2011 | Permalink

The Digital Life: Episode 12

"The Digital Life is an online radio show that explores important, timely topics in the world of digital design and technology. (...) Five questions with special guest Aaron Marcus." (Dirk Knemeyer ~ The Digital Life)

Posted on February 09, 2011 | Permalink

Design, Functionality, and Diffusion of Innovations

"(...) functionality and design aren't separate things. A large part of design includes understanding what needs people have and what technologies can be applied to solve those needs. Design also isn't just about the user interface 'skin' of graphics, icons, and aesthetics that people see. It also includes the internal 'skeleton' of how the application is organized, the conceptual model and metaphors conveyed to end-users, as well as its functionality." (Jason Hong ~ blog@CACM)

Posted on February 07, 2011 | Permalink

The Future of Publishing

"Nostalgia, anxiety and optimism mix in this panel devoted to imagining what lies ahead for the book, as publishing professionals and others discuss the impact of digital technology on the business." (Videolectures)

Posted on January 31, 2011 | Permalink

The Art of the Design Critique

"Critical discussion around design is as important as the design process itself. If you work in a design team, feedback from your colleagues can keep you challenged, and can push you to improve. Despite its value to the outcome of the design process, it's far too often avoided like a trip to the dentist because we subconsciously feel criticism of our work is not just a reflection on our design, but is a spotlight upon our personal shortcomings. Nothing could be farther from the truth. Proper design criticism focus on goals, outcomes, and the needs of the users." (Aarron Walter ~ Think Vitamin)

Posted on January 26, 2011 | Permalink

Understanding the Kano Model: A Tool for Sophisticated Designers

"This model predicted the reaction of users as the key elements of Flickr's personalized homepage propagated to other web sites. It predicted why users were initially delighted and why the delight faded over time. We find the Kano Model to be an indispensable tool for designers. Let's take the model apart, so we can understand why it's so useful." (Jared Spool ~ User Interface Engineering)

Posted on January 19, 2011 | Permalink

The Form of Facts and Figures

"The topic of my Master thesis project is the development of a design pattern taxonomy for data visualization and information design. In its core, the project consists of a collection of 55 design patterns that describe the functional aspects of graphic components for the display, behavior and user interaction of complex infographics. The thesis is available in the form of a 200-page book that additionally includes a profound historical record of information design as well as an introduction into the research field of design patterns." (Christian Behrens)

Posted on January 18, 2011 | Permalink

Device Classes & Responsive Design

"While the task of designing for multiple devices can be daunting, two techniques can help make the process more manageable: defining device classes and designing/building responsively for devices within each class." (Luke Wroblewski)

Posted on January 18, 2011 | Permalink

Design Criticism and the Creative Process

"At a project's start, the possibilities are endless. That clean slate is both lovely and terrifying. As designers, we begin by filling space with temporary messes and uncertain experiments. We make a thousand tiny decisions quickly, trying to shape a message that will resonate with our audience. Then in the middle of a flow, we must stop and share our unfinished work with colleagues or clients. This typical halt in the creative process begs the question: What does the critique do for the design and the rest of the project? Do critiques really help and are they necessary? If so, how do we use this feedback to improve our creative output?" (Cassie McDaniel ~ A List Apart)

Posted on January 11, 2011 | Permalink

New media and literacies: Amateurs vs. professionals

"New media are not supportive of critical thinking and conscious selection of information. Literacies of our age stress critical thinking and take many forms. Despite differences and similarities among information literacy, media literacy and digital literacy, all of them have to differentiate between amateur and professional contents produced in new media. Similarly to the traditional division of labor among libraries, the needs behind amateurism and professionalism have to be satisfied differently." (Tibor Koltay ~ First Monday 16.1)

Posted on January 04, 2011 | Permalink

The nature of information science: Changing models

"This paper considers the nature of information science as a discipline and profession. It is based on conceptual analysis of the information science literature, and consideration of philosophical perspectives, particularly those of Kuhn and Peirce. It is argued that information science may be understood as a field of study, with human recorded information as its concern, focusing on the components of the information chain, studied through the perspective of domain analysis, in specific or general contexts. A particular aspect of interest is those aspects of information organization, and of human information-related behaviour, which are invariant to changes in technology. Information science can also be seen as a science of evaluation of information, understood as semantic content with respect to qualitative growth of knowledge and change in knowledge structures in domains. This study contributes to the understanding of the unique 'academic territory' of information science, a discipline with an identity distinct from adjoining subjects." (Lyn Robinson and Murat Karamuftuoglu ~ Information Research 15.4)

Posted on December 16, 2010 | Permalink

Information sharing: An exploration of the literature and some propositions

"Information sharing is a relatively unexplored part of the information behaviour. The aim of this paper is to examine the research on the concept, as it appears in other bodies of literature and to draw out the key variables that appear to influence information sharing in different contexts." (T.D. Wilson ~ Information Research 15.4)

Posted on December 16, 2010 | Permalink

Social Serendipity

"The explosion of communication technologies has made long-range interactions between individuals increasingly easy. Paradoxically this 'virtual' shrinking of the world, through constant access to contacts across the globe, often isolates us from those in our immediate vicinity. However, as mobile phone evolve to break computing free of the desktop and firmly roots itself in daily life, we have an opportunity to mediate, mine, and now even augment our current social reality. We are beginning to see advances in communication technology that will enable face-to-face connections between strangers and make a profound impact on our society." (MIT Reality Mining)

Posted on December 07, 2010 | Permalink

Need Better Data? Pay More Attention to Your Web Forms

"Web forms are like the poor relations when it comes to their getting the attention they deserve from the usability community. Usability bibles, when they make mention of Web forms at all, have barely enough to say about them to fill more than a page. Where authors have given Web forms more attention, their appearance and the placement of elements get the lion’s share of the coverage, while the quality of the actual data researchers have gathered hardly gets mentioned. And on those few occasions where authors do provide data from research, they fail to be truly mindful of the problems people from different countries encounter using Web forms." (Graham Rhind ~ UXmatters)

Posted on December 06, 2010 | Permalink

Abundance of Choice and Its Effect on Decision Making

"Current research shows that, as the number of options increases, so does the level of complexity of the decision itself. Although people are inherently attracted to having lots of choices, when it comes to actually choosing from among a large number of options, people often find themselves paralyzed and unable to make a decision. Why is it that an abundance of choice can become so overwhelming?" (Colleen Roller ~ UXmatters)

Posted on December 06, 2010 | Permalink

The Holy Grail of Innovation: It Takes an Ensemble to Achieve Inspired Creativity

"Have you ever seen really good improv? Did you walk out of the experience willing to swear that the actors had rehearsed it ahead of time or it was some kind of magic? I'll let you in on an actor’s secret: chances are the work was neither rehearsed nor magic! What's more likely is that the group performing the improv was a true ensemble of actors who had trained and practiced the principles of improv and were accustomed to working together." (Traci Lepore ~ UXmatters)

Posted on December 06, 2010 | Permalink

Designing Media

"In Designing Media, Bill Moggridge examines connections and conflicts between old and new media, describing how the MSM ('MainStream Media') have changed and how new patterns of media consumption are emerging. The book features interviews with thirty-seven people who have made significant creative contributions to the design and development of media, ranging from the publisher of the New York Times to the founder of Twitter. (...) You can download any or all of the Chapters here as pdfs, and the videos as QuickTimes. The videos are sized at 1024 pixels width, so that they fit a standard slide format in PowerPoint or Keynote." (Bill Moggridge) courtesy of markvanderbeeken

Posted on December 01, 2010 | Permalink

Why Design Education Must Change

"Today, however, designers work on organizational structure and social problems, on interaction, service, and experience design. Many problems involve complex social and political issues. As a result, designers have become applied behavioral scientists, but they are woefully undereducated for the task. Designers often fail to understand the complexity of the issues and the depth of knowledge already known. (...) The uninformed are training the uninformed." (Donald A. Norman ~ Core77)

Posted on November 30, 2010 | Permalink

Information overload, the early years

"Beneath all this concern lies the sense that humanity is experiencing an unprecedented change — that modern technology is creating a problem that our culture and even our brains are ill equipped to handle. We stand on the brink of a future that no one can ever have experienced before. But is it really so novel?" (Ann Blair) courtesy of corydoctorow

Posted on November 29, 2010 | Permalink

Internet Skills: Vital Assets in an Information Society

"This dissertation is about being able to keep up with the digitalization of contemporary society. It starts with a brief historical overview of changes in communication technologies and the increasing demands they have put on users. Special attention in this chapter is given to the communication technology that in a relatively short periode of time has vastly changed the way information is collected and used: the Internet." (Alexander J.A.M. van Deursen)

Posted on November 25, 2010 | Permalink

Dashboard Design 101

"The explosion of information that analysts and executives must consume, as well as the increasing variety of sources from which that information comes, has boosted the popularity of information dashboards. Modeled after the dashboard of a car or airplane—which informs its operator about the status and operation of the vehicle they’re controlling at a glance—dashboard user interfaces provide a great deal of useful information to users at a glance. Typically, the role of an information dashboard is to quickly inform users and, thus, enable them to take immediate action." (Mike Hughes ~ UXmatters)

Posted on November 08, 2010 | Permalink

The Big Show #25 (Karen McGrane)

"Karen McGrane joins Jeffrey Zeldman and Dan Benjamin to discuss putting publications online, the state of content management, careers in web design, running a design business, teaching UX and design, and more." (The Big Show)

Posted on November 03, 2010 | Permalink

Fashionable Web Forms: Traps and Tips

"The key to designing highly usable forms is to make sure whatever widgets or methods we adopt, old or new, they are fit for their purpose. As for any task, choosing the right tools for the job—in this case, form filling—makes the job much easier. So, if you’re thinking about a novel approach to form design, make sure you keep the overarching goal of the form in mind: collecting error-free data, while placing as little burden on users as possible. If you align your choice of form widgets with this goal, you’ll design successful Web forms." (Jessica Kerr ~ UXmatters)

Posted on November 01, 2010 | Permalink

Attention and Information

"People often argue that we have too much information and too little attention; that this is a condition of being 'modern'. But the opposite may be true: that attention is a human constant and that it constantly seeks new forms. Where there's 'surplus attention' we always come up with things to occupy it." (The Aporetic) ~ courtesy of clayshirky

Posted on October 28, 2010 | Permalink

Qwiki: Introducing the information experience

"Qwiki's goal is to forever improve the way people experience information. Whether you're planning a vacation on the web, evaluating restaurants on your phone, or helping with homework in front of the family AppleTV, Qwiki is working to deliver information in a format that's quintessentially human – via storytelling instead of search. We are the first to turn information into an experience. We believe that just because data is stored by machines doesn’t mean it should be presented as a machine-readable list. Let's try harder." (About Qwiki) ~ Adding more machine power to the information overload

Posted on October 26, 2010 | Permalink

Real-Time News Curation: The Complete Guide

"By scouting and researching what has been written on this topic and by tapping on my own experience and intuition, I have prepared this 'curated' guide to the business side of news and content curation." (Robin Good)

Posted on October 25, 2010 | Permalink

Design Mind Salon with Bill Buxton

"The 2nd Design Mind Salon in Amsterdam brought together 60 selected guests from the business and design world for one afternoon to discuss how design triggers transformation." (Fellermedia)

Posted on October 22, 2010 | Permalink

Developing a Strategy and Vision: Part 1

"A good strategy doesn't fall out of the air by itself. You'll want to have several strategies on the table later on so that you can choose the best one. So first we need to create some basis for creating strategies." (Martijn van Welie)

Posted on October 19, 2010 | Permalink

Mental Models

"What users believe they know about a UI strongly impacts how they use it. Mismatched mental models are common, especially with designs that try something new." (Jakob Nielsen ~ Alertbox)

Posted on October 18, 2010 | Permalink

Richard Buchanan Keynote: SCAD 2010

"Designers are great facilitators of conversations among people who have wildly different views about the world. That's a definition of a "wicked problem" by the way. A wicked problem is where there are essentially contested values. Not accidentally contested, not arbitrarily contested. But essentially contested, meaning that there are fundamental differences that cannot be resolved. That to resolve them would be to violate the truths that have been discovered by different people. Designers work with wicked problems. They work with them by the use of dialectic (...)" (Jeff Howard ~ Design for Service)

Posted on October 13, 2010 | Permalink

Information as a Material

"This talk will discuss what it means to treat information as a material, the properties of information as a design material, the possibilities created by information as a design material, and approaches for designing with information. Information as a material enables The Internet of Things, object-oriented hardware, smart materials, ubiquitous computing, and intelligent environments." (Mike Kuniavsky ~ Kicker Studio D3)

Posted on October 11, 2010 | Permalink

Oliver Sacks on Empathy as a Path to Insight

"Oliver Wolf Sacks is a British neurologist residing in New York City. He is a professor of neurology and psychiatry at Columbia University, where he also holds the position of Columbia Artist. He previously spent many years on the clinical faculty of Yeshiva University's Albert Einstein College of Medicine." (HBR IdeaCast)

Posted on October 08, 2010 | Permalink

Inspiration Beyond the Lab

"Over the last ten years, both of us have read countless articles about innovation, entrepreneurship, and socially responsible ventures that change the world. The theme that appears to emerge time and time again is the importance of getting out of the office, visiting different cultures, looking outside the bubble we live in, and experiencing new adventures. But it wasn't until a recent vacation in Costa Rica, where Bryan had the opportunity to see rural farm workers using cell phones to talk with other farm workers—people who appeared to be very poor—that he fully realized the importance of understanding the world beyond that which we encounter on a daily basis." (Bryan McClain and Demetrius Madrigal ~ UXmatters)

Posted on October 04, 2010 | Permalink

Testing Accordian Forms

"Web forms are the linchpins of most online businesses and applications. Whether they are responsible for checkout on e-commerce sites, communication on social applications, or any kind of data entry on the web, forms allow people to complete important tasks. And web form design details can have a big influence on how successful, efficient, and happy people feel about the process." (Luke Wroblewski ~ A List Apart)

Posted on September 21, 2010 | Permalink

Information science as a social science

"This paper traces the specifics of information science as a social science. The paper examines the background of the social sciences in the history of academic disciplines. The paper discusses the ways in which positivism and interpretativism, the leading traditions of the social sciences, assert themselves in information science as a social science. It is argued that received ideas about the social sciences impact how information science as a social science is perceived. It is also argued that information science as a social science can and should provide valid scientific explanations. This paper distinguishes social interaction as the defining feature of information science as a social science. To this end, the paper proposes global complexity not as a theory or solution, but as a metaphor for information science as a social science to address the pressing issues of our increasingly interconnected world." (Sylvain K. Cibangu ~ Information Research 15.3)

Posted on September 15, 2010 | Permalink

Design With Intent: How designers can influence behavior

"The central idea behind UCD is that designers create experiences based on a rich and nuanced understanding of observed and implied user needs over time. UCD grew out of a functional, usability-oriented philosophy that began in the workplace, but it has since expanded beyond the purely functional to take into account many dimensions of the user’s experience, including emotional needs and motivations. Using the UCD approach, designers are one step removed from the action. We influence behavior and social practice from a distance through the products and services that we create based on our research and understanding of behavior. We place users at the center and develop products and services to support them. With UCD, designers are encouraged not to impose their own values on the experience." (Robert Fabricant ~ Design Observer)

Posted on September 13, 2010 | Permalink

The auteur theory of design

"Why is it that some projects never rise to the level of the talent of those who made it? It’s oft said regarding good work that the whole is greater than the sum of its parts. But sometimes the whole is less than the sum of its parts—a company or team comprised of good people, but yet which produces work that isn’t good. In his session, John Gruber will explain his theory to explain how this happens—in both directions—based on the longstanding collaborative art of filmmaking. Learn how to recognise when a project is doomed to mediocrity, and, more importantly, how best to achieve collaborative success." (John Gruber ~ dConstruct 2010)

Posted on September 09, 2010 | Permalink

No knowledge but through information

"This article argues for the following: (1) Information is a thing to be handled and controlled; knowledge is not. (2) Knowledge can be managed only indirectly, through the management of information. (3) Personal knowledge management is, therefore, best regarded as a subset of personal information management — but a very useful subset addressing important issues that otherwise might be overlooked." (William Jones ~ First Monday 15.9)

Posted on September 06, 2010 | Permalink

Why Great Ideas Can Fail

"Designers are proud of their ability to innovate, to think outside the box, to develop creative, powerful ideas for their clients. Sometimes these ideas win design prizes. However, the rate at which these ideas achieve commercial success is low. Many of the ideas die within the companies, never becoming a product. Among those that become products, a good number never reach commercial success." (Donald A. Norman ~ Core77)

Posted on August 26, 2010 | Permalink

Born to Adorn: Why We Desire, Display and Design

"Humans around the world wear clothing and accessories to hide their bodies, to emphasise them, even to evoke magic. Indeed, personal ornaments appear to be among the first forms of symbolic communication. US psychologist Nancy Etcoff linked fashion to psychology in the sixth Premsela Lecture." (Nancy Etcoff ~ Premsela)

Posted on June 23, 2010 | Permalink

A theory of digital objects

"Digital objects are marked by a limited set of variable yet generic attributes such as editability, interactivity, openness and distributedness. As digital objects diffuse throughout the institutional fabric, these attributes and the information–based operations and procedures out of which they are sustained install themselves at the heart of social practice. The entities and processes that constitute the stuff of social practice are thereby rendered increasingly unstable and transfigurable, producing a context of experience in which the certainties of recurring and recognizable objects are on the wane. These claims are supported with reference to 1) the elusive identity of digital documents and the problems of authentication/preservation of records such an identity posits and 2) the operations of search engines and the effects digital search has on the content of the documents it retrieves." (Jannis Kallinikos, Aleksi Aaltonen, and Attila Marton ~ First Monday Volume 15, Number 6)

Posted on June 08, 2010 | Permalink

Engaging with the future differently: From pyramids to pancakes

"Within a new worldview emerging from chaos and complexity, networks and systems thinking, what are the ways to decentralise and distribute innovation, strategy and design?" (Josephine Green ~ Chi Nederland vids)

Posted on June 07, 2010 | Permalink

Innovation at Google: The physics of data

"Today, we measure the size of the Web in exabytes and are uploading to it 15 times more data than we were 3 years ago. Technologies for sensing, storing, and sharing information are driving innovation in the tools available to help us understand our world in greater detail and accuracy than ever before. The implications of analyzing data on a massive scale transcend the tech industry, impacting the environmental sector, social justice issues, health and science research, and more. When coupled with astute technical insight, data is dynamic, accessible, and ultimately, creative." (Marissa Mayer)

Posted on May 31, 2010 | Permalink

Don Norman at IIT Design Research Conference 2010

"There is a great gulf between the research community and practice. Moreover, there is often a great gull between what designers do and what industry needs. We believe we know how to do design, but this belief is based more on faith than on data, and this belief reinforces the gulf between the research community and practice. I find that the things we take most for granted are seldom examined or questioned. As a result, it is often our most fundamental beliefs that are apt to be wrong. In this talk, deliberately intended to be controversial, I examine some of our most cherished beliefs. Examples: design research helps create breakthrough products; complexity is bad and simplicity good; there is a natural chain from research to product." (Videos of the IIT Institute of Design)

Posted on May 26, 2010 | Permalink

Tufte & Beautiful Evidence

"It was a breath of fresh air not to be surrounded by fellow ad folk. Maybe you were there, but I didn't spot you or find your tweets. There were certainly some designers and UX people. I found the lecture a mixed bag - it was certainly a lecture rather than a presentation. During the introduction and the conclusion Tufte seemed rather uncomfortable whilst reading from notes. But the core of the content, around analytical design, was delivered away from the lectern and that was when Tufte and the lecture came to life. My take out from the evening was that information doesn't care what it is; but how it is brought to life is critical for its interpretation and power as a communicator. 'Whatever it takes' was Tufte's recurring theme about how to visualise data, avoiding being a slave to a particular methodology." (MBA Blog)

Posted on May 25, 2010 | Permalink

15 Tips for Designing Terrific Tables

"A good table communicates a lot of information in a concise, easy to understand way. Because the emphasis really should be on the information, over-designing a table can kill the effectiveness. However, in the right hands, clever design can not only make a table more attractive, but can actually increase readability." (Design Shack)

Posted on May 19, 2010 | Permalink

Understand The Web

"Perceptions of the web are changing. People are advocating that we treat the web like another application framework. An open, cross-platform, multi-device rival to Flash and Cocoa and everything else. I’m all for making the web richer, and exposing new functionality, but I value what makes the web weblike much, much more." (Ben Ward) courtesy of rogerjohansson

Posted on May 11, 2010 | Permalink

The Month to Remember (From 33)

"But in the most pleasing connection of all -- and the Commissioner was, is and shall always be about connection -- remembering connects with learning." (Richard S. Wurman - Huffington Post)

Posted on April 28, 2010 | Permalink

The Differences Between Good Designers and Great Designers

"Four years ago Cameron Moll gave a presentation on 9 skills that separate good designers and great designers. It's a great talk and if you have the chance I suggest you at least check out the PDF slidedeck. I think the points he makes in the presentation are still relevant today and go a long way in educating us in how designers should be approaching their interactive designs." (Drawar)

Posted on April 28, 2010 | Permalink

Classification Schemes (and when to use them)

"When you do information architecture work you’ll realize that most sets of content can be organized in more than one way. One of the challenges for an IA project is figuring out what way works best for your audience, your content and your project’s goals." (Donna Maurer - UXBooth)

Posted on April 28, 2010 | Permalink

Designing For A Hierarchy Of Needs

"Based on Maslow’s hierarchy of needs, the idea of a design hierarchy of needs rests on the assumption that in order to be successful, a design must meet basic needs before it can satisfy higher-level needs. Before a design can 'Wow' us, it must work as intended. It must meet some minimal need or nothing else will really matter. Is this true? Or could a design that's hard to use still succeed because it makes users more proficient or meets certain creative needs? Do you have to get all of the low-level needs exactly right before considering higher-level needs? To answer these questions, let's start by looking at Maslow's hierarchy." (Steven Bradley - Smashing Magazine)

Posted on April 26, 2010 | Permalink

The Secret to Designing an Intuitive UX: Match the Mental Model to the Conceptual Model

"A mental model represents a person's thought process for how something works (i.e., a person's understanding of the surrounding world). Mental models are based on incomplete facts, past experiences, and even intuitive perceptions. (...) A conceptual model is the actual model that is given to the user through the interface of the product." (Susan Weinschenk - UX Magazine)

Posted on April 15, 2010 | Permalink

Defining the Designer of 2015

"(...) it has been apparent that design studios and corporate departments have been looking for a new kind of designer, one that has traditional skills and yet a much broader perspective on problem solving. Because one of AIGA’s central responsibilities is to keep abreast of developments in the industry, we recognized that we needed to better understand the emerging role of designers and to enter into a deeper discussion with educators and design leaders on how to prepare designers for future changes." (AIGA)

Posted on April 14, 2010 | Permalink

Design to Read

"Many people do not read easily. They may have a visual problem or dyslexia. They may have not have had opportunities to learn to read, or be reading in stressful conditions or poor light, or perhaps they are reading in a second language. Is it possible to provide one consistent set of guidelines or approaches that will allow designers to meet all the apparently diverse needs of these people? Or are there compromises to be made?" (About Design to Read)

Posted on April 09, 2010 | Permalink

The Design Process and the Scientific Method

"The design process is messy, difficult to explain and sell, and its results are not certain from the beginning. People want more predictability." (Dan Saffer - Kicker Studio)

Posted on April 09, 2010 | Permalink

Case study: Agile and UCD working together

"Large scale websites require groups of specialists to design and develop a product that will be a commercial success. To develop a completely new site requires several teams to collaborate and this can be difficult. Particularly as different teams may be working with different methods. This case study shows how the ComputerWeekly user experience team integrated with an agile development group. It's important to note the methods we used do not guarantee getting the job done. People make or break any project. Finding and retaining good people is the most important ingredient for success." (James Kelway - Boxes and Arrows)

Posted on March 31, 2010 | Permalink

What's missing from design education

"Here are 12 qualities of design and design education I think will be driving the next wave of design educators." (David Malouf)

Posted on March 31, 2010 | Permalink

Designing for the Web

"(...) aims to teach you techniques for designing your website using the principles of graphic design. Featuring five sections, each covering a core aspect of graphic design: Getting Started, Research, Typography, Colour, and Layout. Learn solid graphic design theory that you can simply apply to your designs, making the difference from a good design to a great one. If you're a designer, developer, or content producer, reading the book will enrich your website design and plug the holes in your design knowledge. Now available online. For free!" (Mark Boulton)

Posted on March 24, 2010 | Permalink

User-Centered Innovation is not Sustainable

"Only forward-looking executives, designers, and, of course, policy makers may introduce sustainable innovation into the economic picture. They need to step back from current dominant needs and behaviors and envision new scenarios. They need to propose new unsolicited products and services that are both attractive, sustainable, and profitable." (Roberto Verganti - Harvard Business Review)

Posted on March 22, 2010 | Permalink

Content Strategy as Information Design

"Content strategy is in many respects information design. And as Steve Jobs famously said, 'Design is not just what it looks like and feels like. Design is how it works.' Content, and content strategy are experiential – much the same as design. And design requires planning." (Will Sullivan - Craft Interactive)

Posted on March 17, 2010 | Permalink

Time To Start Taking The Internet Seriously

"In short: it's time to think about the Internet instead of just letting it happen." (David Gelernter - EDGE)

Posted on March 08, 2010 | Permalink

Living with Complexity

"This person sits unperturbed by the apparent chaos of his desk. How does he cope with all that complexity? I've never spoken with the person in the picture, Al Gore, former Vice President of the United States and winner of the Nobel prize for his work on the environment, but I have talked with and studied other people with similar looking desks and they explain that there is order and structure to the apparent complexity. It’s easy to test: if I ask them for something, they know just where to go: the item is retrieved, oftentimes much faster than from a person who keeps a neat and orderly workplace. The major problem these people face is that others are continually trying to help them, and their biggest fear is that one day they will return to their office and discover someone has cleaned up all the piles and put things into their 'proper' places." (Donald A Norman - Living with Complexity)

Posted on February 26, 2010 | Permalink

Dense and Thick

"This is where the future is entirely in your hands. You can leave here today promising yourself to invent the future, to write meaning explicitly onto the real world, to transform our relationship to the universe of objects. Or, you can wait for someone else to come along and do it. Because someone inevitably will. Every day, the pressure grows. The real world is clamoring to crawl into cyberspace. You can open the door." (Mark Pesce - The Human Network)

Posted on February 24, 2010 | Permalink

Do you need a strategy or a vision?

"(...) let’s take a closer look at some examples of visions and strategies. For my first example consider you are living in the 15th century and you have a family with 2 kids. As a responsible parent you want to make sure they are fed well. Your children haven’t had a full meal with a nice piece of meat in a while. As soon as you wake up you create your vision: "Today at 20.00 my children will eat a full meal with a fresh piece of meat, larger than they can eat!". That is pretty concrete, right? There is a time-line, a quantifiable goal, although the type of meat and the quantity is still left open. But you sort of get it, it is concrete enough." (Martijn van Welie - Thoughts on Interaction Design)

Posted on February 18, 2010 | Permalink

The Synaptic Web

"The purpose of this document is to present a straw man overview of emerging trends on the next generation web. We encourage participation and conversation about these proposals so that we, as participants in this ecosystem, can come to a communal understanding our current and emerging opportunities for the web." (Khris Loux, Eric Blantz, and Chris Saad) - courtesy of ruurdpriester

Posted on February 08, 2010 | Permalink

Thoughts on Apple's iPad

"The iPad is not a laptop nor is it a smart phone. It is a couch device, a bedroom device (don't read that the wrong way), and a kitchen device (swivel it to cook from a recipe you find online). In all these places, a laptop always felt wrong. The iPad is optimized for surfing the Web, reading blogs/news/books, watching TV shows, playing casual games, listening to music, managing personal productivity (calendar, contacts) and looking at photos. Expecting it to do what a laptop does is the wrong frame of reference." (Luke Wroblewski)

Posted on January 28, 2010 | Permalink

Fantastic Information Architecture Resources

"Information architecture can be a daunting subject for designers who've never tried it before. Creating successful infographics and visualizations takes skill and practice, along with some advance planning. But anyone with graphic design skills can learn to create infographics that are effective and get data across in a user-friendly manner. Below are a collection of resources to get you going down the information architecture path. Whether you just want to become more familiar with infographics and data visualizations for occasional use or are thinking of making it a career, the resources below will surely come in handy. There are also some beautiful examples and more roundups to see even more fantastic graphics." (Cameron Chapman - Noupe)

Posted on January 15, 2010 | Permalink

Design with a capital 'D'

"Stefano Marzano, CEO and Chief Creative Director at Philips Design addressed a gathering of business leaders on the role of design in creating value for business and society. (...) And remember, the great and good companies will be remembered in the future as those who considered posterity, sustainability, quality of life and a better future for humanity. The choice is yours." (new value by Design Jan. 2010 - Philips Design)

Posted on January 12, 2010 | Permalink

Attention is the fundamental literacy

"Life online is not solitary. It's social. When I tag and bookmark a Website, a video, an image, I make my decisions visible to others. I take advantage of similar knowledge curation undertaken by others when I start learning a topic by exploring bookmarks, find an image to communicate an idea by searching for a tag. Knowledge sharing and collective action involve collaborative literacies." (Howard Rheingold - EDGE)

Posted on January 11, 2010 | Permalink

The Transmedia Design Challenge: Technology that is Pleasurable and Satisfying

"We live in exciting times. Finally, we are beginning to understand that pleasure and fun are important components of life; that emotion is not a bad thing; and that learning, education, and work can all benefit from pleasure and fun." (Donald A. Norman - ACM Interactions XVII.1)

Posted on January 04, 2010 | Permalink

Making pagination meaningful

"Working with long lists of information over a network, like web email, can be problematic. Very long lists can have a huge performance hit on your servers, leaving the user tapping her fingers waiting on slow page loads, especially on ‘very thin’ clients like mobile devices. To limit the server hit and increase response times, some systems paginate data, that is, break it up into a series of pages." (Chris Noessel - Cooper Journal)

Posted on December 08, 2009 | Permalink

The Potential of Transdisciplinarity

"Transdisciplinarity has a semantic appeal which differs from what one often calls inter- or multi-, or pluri-disciplinarity. And, note that the prefix - trans- is shared with another word, namely transgressiveness. If it is true that knowledge is transgressive, then it means transdisciplinarity does not respect disciplinary boundaries. It goes beyond the disciplinary boundaries, but it does not respect institutional boundaries, either. In addition, there is a kind of similarity, a kind of convergence or co- evolution, between what is happening in the sphere of knowledge production and what we can see going on in the way that societal institutions are developing." (Helga Nowotny - Rethinking Interdisciplinarity)

Posted on December 08, 2009 | Permalink

Rough, rough draft: What info was

"In the Age of Links, we include everything. Links create a world of abundance. The irony is that while the Info Age's strategy was to exclude bad and useless info, in the Age of Links we're better able to manage the abundance of crap than the abundance of good stuff." (David Weinberger)

Posted on November 10, 2009 | Permalink

What online journalists can learn from information scientists

"I recently took part in a fascinating ‘unconference‘ in Seattle aimed at information professionals of various stripes — librarians, information architects, interaction designers and the like. It's called InfoCamp, and it seems like a natural venue for online journalists too — though there were few in attendance. The sessions covered such familiar topics as information visualization and user-created content, but from a broader perspective than we journalists usually look. This got me thinking: Why should there such a gap between the information gatherers (us) and the information organizers (them)?" (Eric Ulken - De Nieuwe Reporter.nl)

Posted on November 09, 2009 | Permalink

The Age of the Informavore

"We are apparently now in a situation where modern technology is changing the way people behave, people talk, people react, people think, and people remember. And you encounter this not only in a theoretical way, but when you meet people, when suddenly people start forgetting things, when suddenly people depend on their gadgets, and other stuff, to remember certain things. This is the beginning, its just an experience. But if you think about it and you think about your own behavior, you suddenly realize that something fundamental is going on." (Edge)

Posted on November 03, 2009 | Permalink

What is Design Thinking Anyway?

"Toward the end of the nineteenth century, American philosophers such as William James and John Dewey began to explore the limits of formal declarative logic — that is, inductive and deductive reasoning. They were less interested in how one declares a statement true or false than in the process by which we come to know and understand. To them, the acquisition of knowledge was not an abstract, purely conceptual exercise, but one involving interaction with and inquiry into the world around them. Understanding did not entail progress toward an absolute truth but rather an evolving interaction with a context or environment." (Roger Martin - Design Observer)

Posted on October 15, 2009 | Permalink

Tages Anzeiger of Switzerland: Tale of a new look, and the model that didn’t quite make it

"The Swiss daily, Tages Anzeiger, introduced a new design this week. It is the work of designer Tom Menzi, who has given the TA a classic, elegant, functional look; however, the process started with a pitch for the job, which included the design team of Information Architects (IA), a firm with offices in Zurich and Tokyo. Their model did not win the job for IA. In this post, Oliver Reichenstein, of IA, offers an unusually transparent account of what they did, how they did it, and why they think their model did not make it. Every designer who has ever participated in a pitch will identify with Oliver’s account." (Mario R. Garcia - Garcia Media) - courtesy of michielvuijlsteke

Posted on October 01, 2009 | Permalink

IORG: The Information Overload Research Group

"We work together to understand, publicize and solve the information overload problem. We do this by (1) defining and building awareness of information overload, (2) facilitating and funding collaboration and advanced research aimed at shaping solutions and establishing best practices, and (3) serving as a resource center where we share information and resources, offer guidance and connections, and help make the business case for fighting information overload." (About The IORG)

Posted on September 30, 2009 | Permalink

Information overload

"Information overload dates back to Johannes Gutenberg. His invention of movable type led to a proliferation of printed matter that quickly exceeded what a single human mind could absorb in a lifetime. Later technologies – from carbon paper to the photocopier – made replicating existing information even easier. And once information was digitised, documents could be copied in limitless numbers at virtually no cost. (...) In looking for ways to reduce the burden of information overload, an organisation must strive to balance sender benefits against recipient costs; to ensure it doesn't simply shift the burden from one group to another, at a net cost to the organisation." (Paul Hemp - The Guardian)

Posted on September 30, 2009 | Permalink

We Are Colorblind: Patterns for the Color Blind

"About 8% of the male population has some sort of color blindness. The color blind have the inability to clearly distinguish different colors of the spectrum, they tend to see colors in a limited range of hues. Because of this, the color blind have trouble with a lot of websites." (Tom van Beveren) - congrats to tom

Posted on September 25, 2009 | Permalink

A Glimpse Ahead Microsoft Office Labs Vision 2019

"Some visionaries over at Microsoft Labs have put a lot of hard work and devotion to a video displaying our digital world in 2019. Heavily relying on touch and constant interconnectivity, our digital future looks quite promising - especially to geeks like us. In 2019 smart office and household devices cater for our needs in the most intuitive way possible. Mobile phones for one, have seen quite a few changes." (YouTube)

Posted on September 24, 2009 | Permalink

Designing Tables 101

"In this column, I'll review some of the basic principles of good table design from an information developer's perspective, then discuss their visual design and interactivity. These principles and my examples provide the bare essentials of table design. When designing tables, a key information design objective is keeping them simple, so if you start needing more than this column provides, you might be making things unnecessarily complicated for your users." (Mike Hughes - UXmatters)

Posted on September 21, 2009 | Permalink

An Interview With Edward Tufte

"(...) as far as academic memory serves, the revolution in modern information design started with a man named Edward Tufte." (VizWorld)

Posted on September 13, 2009 | Permalink

The Value of Information

"While producing information costs money, information as such doesn't necessarily carry monetary value; it mostly carries intellectual, social, artistic, practical value. And that’s why, historically, news has been commercially, publicly, politically and privately subsidized." (Information Architects)

Posted on August 31, 2009 | Permalink

Preso: Bringing Design to Life

"Web design without technology is just art. You must understand the magic that gets it on the site." (Bill Scott - Looks Good Works Well)

Posted on August 27, 2009 | Permalink

Jeff Veen on Great Designers

"Good designers copy. Great designers steal. - In this week's Ignite Show Jeff Veen, well-known for his design work on Google Analytics, Wikirank and Typekit, lays out a strong argument for why iPhone imitators are the cargo cults of the digital era. The people building touchscreen knock-offs don't understand what makes the iPhone great. So instead of creating an end-to-end service they attempt to imitate it's flashiest features - kind of like Pacific Islanders who built 'planes' out of bamboo." (O'Reilly Radar)

Posted on August 26, 2009 | Permalink

Book Chapter: Designed Animism

"What does pervasive computing have to do with animism? Essentially, it can become a tool in manifesting what I call designed animism. The goal is fundamentally experiential, but the conequences are profound: designed animism forms the basis of a poetics for a new world." (Brenda Laurel)

Posted on August 26, 2009 | Permalink

Design Thinking: Hard skills from a soft science

"Design thinking — distinct from analytical thinking — has emerged as the premier organizational path not only to breakthrough innovation but, surprisingly, to high-performance collaboration, as well. "It's not about the pretty," says one design-thinking practitioner, "it's about the productive." In this special section of articles, interviews, illustrated cases and research findings, the Review explores how to put design thinking to work." (MIT Sloan Management Review) - courtesy of elearningpost

Posted on August 25, 2009 | Permalink

Document Design Matters

"The classical approach to the data aspect of system design distinguishes conceptual, logical, and physical models. Models of each type or level are governed by metamodels that specify the kinds of concepts and constraints that can be used by each model; in most cases metamodels are accompanied by languages for describing models. For example, in database design, conceptual models usually conform to the Entity-Relationship (ER) metamodel (or some extension of it), the logical model maps ER models to relational tables and introduces normalization, and the physical model handles implementation issues such as possible denormalizations in the context of a particular database schema language. In this modeling methodology, there is a single hierarchy of models that rests on the assumption that one data model spans all modeling levels and applies to all the applications in some domain. The 'one true model' approach assumes homogeneity, but this does not work very well for the Web. The Web as a constantly growing ecosystem of heterogeneous data and services has challenged a number of practices and theories about the design of IT landscapes. Instead of being governed by 'one true model' used by everyone, the underlying assumption of top-down design, Web data and services evolve in an uncoordinated fashion. As a result, a fundamental challenge with Web data and services is matching and mapping local and often partial models that not only are different models of the same application domain, but also differ, implicitly or explicitly, in their associated metamodels." (Erik Wilde and Robert J. Glushko)

Posted on August 10, 2009 | Permalink

Beyond Design, 10 Skills Designers Need to Succeed Now

"(...) there are several attributes key to success that don't always get the attention they deserve in most design schools. Ultimately, those attributes will prove as important for a designer's success in today's economy as sheer design skill." (Ken Musgrave - Fast Company)

Posted on July 15, 2009 | Permalink

What is Global and What is Local?

A Theoretical Discussion Around Globalization - "This article develops a new sociological understanding of the difference between global and local relating to the phenomena of globalization. Globalization itself is redefined as one of society's self-description insofar as, following Niklas Luhmann's theory, society is conceived as a cognitive system that can only handle information (about the world, about itself) only through its own specific operation (communication), so that globalization affects society solely when the later communicates about the former." (Jean-Sébastien Guy - Parsons Journal of Information Mapping I.2)

Posted on July 10, 2009 | Permalink

New media vs. old media: A portrait of the Drudge Report 2002–2008

"The Drudge Report is one of the founding flag bearers of 'new media': a U.S.–based news aggregator founded in the late 1990s that has developed a reputation for breaking tomorrow's news today. The site has become a powerful force in the U.S. media sphere and its founder was named one of Time Magazine's most influential people in 2006. In existence for more than a decade, the Drudge Report makes an ideal case study for examining the 'new media versus old media' argument. How dependent is such a 'new media' aggregator on the 'old media' it draws from, and how does it find its breaking stories? A cross–section of analytical techniques is used to demonstrate how to profile a news Web site, and finds that the Drudge Report relies heavily on wire services and obscure news outlets to find small stories that will break large tomorrow, making it highly dependent on mainstream “old media” sites." (Kalev Leetaru - First Monday 14.7)

Posted on July 07, 2009 | Permalink

Credit Card Statements: Communication Benchmarks 2009

"We were disappointed that this Communication Benchmarks study found such uniformly poor designs, and we want to encourage industry to do better in the future. However, we would not recommend any of the opportunistic suggestions by graphic designers. These are highly speculative sketches not based on any benchmarking data, nor have they been tested. As the evidence from many previous studies suggests, such speculation is rarely an acceptable solution, and may not even be a good starting point." (David Sless and Alex Tyers - CRI)

Posted on July 06, 2009 | Permalink

reboot 11 closing talk: Bruce Sterling

"On Favela Chic, Gothic High Tech and where we are heading. - Reboot#11 is not a sign of a stable system. (...) The future is an old paradigm and will get out of use." (reboot 11 videos)

Posted on July 03, 2009 | Permalink

European Modernism and the Information Society: Informing the Present, Understanding the Past

"Uniting a team of international and interdisciplinary scholars, this volume considers the views of early twentieth-century European thinkers on the creation, dissemination and management of publicly available information. Interdisciplinary in perspective, the volume reflects the nature of the thinkers discussed, including Otto Neurath, Patrick Geddes, the English Fabians, Paul Otlet, Wilhelm Ostwald and H. G. Wells. The work also charts the interest since the latter part of the nineteenth century in finding new ways to think about and to manage the growing body of available information in order to achieve aims such as the advancement of Western civilization, the alleviation of inequalities across classes and countries, and the promotion of peaceful coexistence between nations. In doing so, the contributors provide a novel historical context for assessing widely-held assumptions about today's globalized, 'post modern' information society. This volume will interest all who are curious about the creation of a modern networked information society." (W. Boyd Rayward) - Introduction chapter available for download

Posted on July 02, 2009 | Permalink

Movie review: Objectified

"Sadly, the film is simply not worth seeing." (PeterMe)

Posted on June 26, 2009 | Permalink

Creating Economic Value by Design

"This paper examines the influence of major economic theories in shaping views of what constitutes value as created by design." (John Heskett - Int'l Journal of Design 3.1)

Posted on June 16, 2009 | Permalink

How Sustainable Thinking Can Change Design

"Greener design methods hold a world of possibilities for businesses, from saving a bit of money on materials to developing completely new products, packaging and distribution methods. They also have the potential to change how designers learn, how they think about projects and, on a larger scale, alter designers' careers." - (Terry Swack - Sustainable Minds)

Posted on May 11, 2009 | Permalink

Remembering the Day the World Wide Web Was Born

"What drove Tim Berners-Lee to imagine this game-changing model for information sharing, and will its openness be its undoing?" - (Scientific American In-Depth Report)

Posted on March 13, 2009 | Permalink

Interacting With Advertising

"When advertising uses truthiness to tell a story we want to hear, we'll grant it endless permission to be in our face." - (Steve Portigal - ACM Interactions XVI.2) via markvanderbeeken

Posted on March 03, 2009 | Permalink

Beyond prototype fidelity: environmental and social fidelity

"(...) environmental fidelity, social fidelity, and prototype fidelity need to be employed and manipulated throughout the design process to bring to our projects the generative ideas, validation, ability to see, play and iterate something that previously was only imagined, and the concrete conversation starters that let us talk and think with our teams and stakeholders." - (Paula Wellings - Adaptive Path blog)

Posted on February 19, 2009 | Permalink

Bringing Holistic Awareness to Your Design

"Web application design teams that have a shared understanding of a project's context and objectives produce better results. Joseph Selbie explains, and gives us tips on how to promote shared, holistic understanding in our own teams." - (Joseph Selbie - Boxes and Arrows)

Posted on February 19, 2009 | Permalink

Is Good Design Replicable?

"The implicit assumption is that if you perform some particular UX method then you'll produce consistently better design: the right process = the right product. So, the obvious question to ask is: Is there evidence that someone following a certain process produces great design every time?" - (Joshua Porter - Bokardo)

Posted on February 10, 2009 | Permalink

EG: The Entertainment Gathering

Making Information Entertaining and Entertainment Informative - "How do you explain EG? It's a bit like music. But talking about music is like dancing about architecture. Music taps feelings so deep and so special that we don't have words for them. Music names them for us. You can't explain music in words." (Richard Saul Wurman)

Posted on February 04, 2009 | Permalink

Fourth Order Design? What Do You Think?

"Lately people started talking to me about 'fourth order design' or systemic integration. The person who comes up the most in this discussion is Richard Buchanan." (Arne van Oosterom - DesignThinkers)

Posted on January 27, 2009 | Permalink

Taken Out of Context

"As social network sites like MySpace and Facebook emerged, American teenagers began adopting them as spaces to mark identity and socialize with peers. Teens leveraged these sites for a wide array of everyday social practices - gossiping, flirting, joking around, sharing information, and simply hanging out. While social network sites were predominantly used by teens as a peer-based social outlet, the unchartered nature of these sites generated fear among adults. This dissertation documents my 2.5-year ethnographic study of American teens' engagement with social network sites and the ways in which their participation supported and complicated three practices - self-presentation, peer sociality, and negotiating adult society." (Danah Boyd - apophenia)

Posted on January 19, 2009 | Permalink

Toto, I've got a feeling we're not in Kansas anymore...

"Meredith Davis's presentation addresses the rapidly growing gap between where we should be going in the practice of design and longstanding assumptions about design education. It is about the disorienting relationship between what and how we teach design in colleges and universities and the circumstances of twenty-first century life and work; about the worldview against which we construct the content and pedagogy of professional design education." (Meredith Davis - Massaging Media 2)

Posted on December 22, 2008 | Permalink

Essential Design Concepts: Ergon

"One of the most fundamental design concepts is ergon, which is a Greek term meaning work or activity. (...) An ergon is an activity or function essential to any person or thing. It is a concept as old as Aristotle, who wrote that just as a knife has an ergon of cutting, so a flute-player or sculptor each have a distinctive ergon." (Ken Archer - Machines for Living)

Posted on December 22, 2008 | Permalink

Sharism: A Mind Revolution

"Sharism is the Spirit of the Age of Web 2.0. (...) With the People of the World Wide Web communicating more fully and freely in Social Media while rallying a Web 2.0 content boom, the inner dynamics of such a creative explosion must be studied more closely. What motivates those who join this movement and what future will they create? A key fact is that a superabundance of community respect and social capital are being accumulated by those who share. The key motivator of Social Media and the core spirit of Web 2.0 is a mind switch called Sharism. Sharism suggests a re-orientation of personal values. We see it in User Generated Content. It is the pledge of Creative Commons. It is in the plans of future-oriented cultural initiatives. Sharism is also a mental practice that anyone can try, a social-psychological attitude to transform a wide and isolated world into a super-smart Social Brain." (Isaac Mao - FreeSouls.cc)

Posted on December 17, 2008 | Permalink

Conclusion of Boost Chats

"The problem lies partly in how individuals define their role: if they insist on their right to behave individualistic, there is a problem because this means they see merely to their own wellbeing. If they on the contrary perform their individualism, they contribute with their individuality (competence, inclination, ability etc.) to a general wellbeing where nature is included. Individualistic behaviour leaves little room for empathy and lacks realisation that the resulting choices affect wellbeing negatively as this always is part of a greater whole: contextual." (Designboost: Sharing Design Knowledge)

Posted on December 10, 2008 | Permalink

Nine Information Design Tips to Make You a Better Web Designer

"It's probably the least glamourous part of web design, but information design is by no means the least important. Locating and consuming information is the quintessential web task, far surpassing buying, playing and communicating, all of which include a good portion of information design themselves. How users find and then avail themselves of all that information is affected by how it is structured and presented. Thus every web designer should be equipped to make qualified and informed decisions on just how to do this." (Collis - PSDTUTS) - courtesy of janjursa

Posted on December 08, 2008 | Permalink

The Theory Underlying Concept Maps and How to Construct and Use Them

"Concept maps are graphical tools for organizing and representing knowledge. They include concepts, usually enclosed in circles or boxes of some type, and relationships between concepts indicated by a connecting line linking two concepts. Words on the line, referred to as linking words or linking phrases, specify the relationship between the two concepts. We define concept as a perceived regularity in events or objects, or records of events or objects, designated by a label. The label for most concepts is a word, although sometimes we use symbols such as + or %, and sometimes more than one word is used. Propositions are statements about some object or event in the universe, either naturally occurring or constructed. Propositions contain two or more concepts connected using linking words or phrases to form a meaningful statement. Sometimes these are called semantic units, or units of meaning. Figure 1 shows an example of a concept map that describes the structure of concept maps and illustrates the above characteristics." (Cmap Tools - Publications)

Posted on December 03, 2008 | Permalink

Florence Nightingale: The passionate statistician

"Nightingale's best-known graphic has come to be known as a 'coxcomb'. It is a variation on the familiar modern pie graph, showing the number of deaths each month and their causes." (Science News)

Posted on December 02, 2008 | Permalink

Working through Screens: 100 Ideas for Envisioning Powerful, Engaging, and Productive User Experiences in Knowledge Work

"(...) a reference for product teams creating new or iteratively improved applications for thinking work. Written for use during early, formative conversations, it provides teams with a broad range of considerations for setting the overall direction and priorities for their onscreen tools. With hundreds of envisioning questions and fictional examples from clinical research, financial trading, and architecture, this volume can help definers and designers to explore innovative new directions for their products." (Jacob Burghardt - Flashbulb Interaction)

Posted on November 18, 2008 | Permalink

The Design Manifesto

"Here is the 'manifesto' of our Global Agenda Council/Design group that came out of an amazing day of discussion in Dubai about the financial/economic crisis and what design thinking can do to help reshape the big issues of the day. It is an excellent summary of the state of art of design and innovation." (Bruce Nussbaum) - courtesy of marcelzwiers

Posted on November 13, 2008 | Permalink

Demand a better ballot

"(...) as I review my sample ballot in preparation for my visit to the voting booth, I am discouraged to find that it includes many of the design flaws that the AIGA's Design for Democracy project has been working to expose and eliminate over the past eight years." (Suzy Thompson - Cooper Journal)

Posted on November 05, 2008 | Permalink

Designing universal knowledge

"Knowledge is power. If one possesses a collection of the ‘universal knowledge’ of the world, one has ultimate power. Establishing comprehensive, global collections of knowledge already fascinated mankind thousands of years ago. Today, modern communication and information technologies offer quick and prompt collecting, high memory capacities and wide-ranging access. In addition, globalization and the Internet advance a mentality which moves away from the local and regional towards the international and universal. Collections of knowledge, such as archives, encyclopaedias, databases and libraries, also follow this trend. They are engaged in a race against time in both the technological and creative area. Their clearly formulated aim is to establish for us a complete and up-to-date collection of 'universal knowledge'." (Gerlinde Schuller - Information Design Studio)

Posted on October 30, 2008 | Permalink

A Timeline of Information History

"This timeline presents significant events and developments in the innovation and management of information and documents from cave paintings (ca 30,000 BC) to the present. Only non-electronic innovations and developments are included (that is, digital and electronic communications are excluded)." (AI3) - courtesy of ruudruissaard

Posted on October 27, 2008 | Permalink

Web 2.0 Expo Presentation Files

"Presentation files will be made available after the session has concluded and the speaker has given us the files. Check back if you don't see the file you're looking for—it might be available later!" (O'Reilly Web 2.0 Expo) - courtesy of janjursa

Posted on October 27, 2008 | Permalink

Are Designers also Marketers?

"One interesting supposition bubbled up... when designers are tasked with selling their product they make better products." - No way, José! (Joshua Porter - Bokardo)

Posted on October 16, 2008 | Permalink

Concept Design Tools

"Designers of digital products and services like ourselves can dramatically improve our work by generating more concepts early in our projects. In this article, I'll try to make concept design easier to learn by illustrating three simple tools for generating concepts." (Victor Lombardi - Digital Web Magazine)

Posted on October 01, 2008 | Permalink

Activity-Centered Design

"Apparently the forces of interaction design have been facing off against the forces of information architecture in an epic battle for quite some time. I was flying a flag I didn’t know I was flying." (Joshua Porter)

Posted on September 25, 2008 | Permalink

Is Adam Greenfield A Communist Or...?

"Having been to 'The Web and Beyond 2008' and hearing about Adam Greenfield's keynoting at the coming EuroIA Summit in Amsterdam, I started thinking about what he said at the time and what his words could mean. I also took into account two of the other main presenters: Ben Cerveny and Jyri Engeström." (Jeroen Elstgeest)

Posted on September 25, 2008 | Permalink

LIFT Talks in Video

"This page contains all the LIFT speeches that have been recorded over the years." (LIFT Conference)

Posted on September 09, 2008 | Permalink

Mapping Memory: Web Designer as Information Cartographer

"Since at least Richard Saul Wurman's 1996 book Information Architects>, architecture has been the primary metaphor for how 'those who build websites' think about what we do. By adding a new metaphor to our theoretical toolboxes, we can gain a richer, more nuanced understanding of the way that we inhabit cyberspace. This enhanced apprehension of the medium should enable us to create websites that better serve our users." (Aaron Rester - A List Apart)

Posted on August 26, 2008 | Permalink

Is the Future of the Internet the Future of Knowledge?

"US-based panel speakers Lawrence M. Sanger, PhD and Andrew Keen discuss issues of legitimacy, credibility, regulation and censorship on the Internet. What role do truth, trust and expertise have to play in the creation and dissemination of knowledge and news through the Internet? What (or who) should we believe and why? Is the Internet's role in shaping knowledge creation and dissemination broadly a force for good? Doesn't participation educate? Doesn't such an array of easily accessible knowledge and information have a potentially democratising effect? Should knowledge and news production by non-professionals on the Internet be limited in any way? This panel discussion was part of the Weidenfeld Scholars' Speaker Series in Oxford, sponsored by the Weidenfeld Institute for Strategic Dialogue (London) and organized in collaboration with the OII." (Oxford Internet Institute)

Posted on August 11, 2008 | Permalink

Adaptive Path explores the future of the browser

"Aurora is a concept video presenting one possible future user experience for the Web, created by Adaptive Path as part of the Mozilla Labs concept browser series. Aurora explores new ways people could interact with the Web in the future based on projected technological trends and real-world scenarios." (Mark Vanderbeeken - Experientia)

Posted on August 05, 2008 | Permalink

In search of a beautiful mind

Video included - "He was long a jewel of the MIT faculty. Now, after a devastating brain injury, mathematician Seymour Papert is struggling bravely to learn again how to think like, speak like, be like the man of genius he was." (Linda Matchan - The Boston Globe)

Posted on July 29, 2008 | Permalink

Better Ballots

"The notorious butterfly ballot that Palm Beach County, Florida election officials used in the 2000 election is probably the most infamous of all election design snafus. It was one of many political, legal, and election administration missteps that plunged a presidential election into turmoil and set off a series of events that led to, among other things, a vast overhaul of the country’s election administration, including the greatest change in voting technology in United States history." (Whitney Quesenbery et al.)

Posted on July 24, 2008 | Permalink

An activity-theory-based model to analyse Web application requirements

"Few proposals for modelling and developing Web applications, deal with how to properly elicit and represent Web application requirements. Web applications introduce unique characteristics such as navigation that are not properly considered at the requirements level. In this paper, we seek to improve on improve on existing methods through the use of cultural-historical activity theory." (Lorna Uden et al. - Information Research 13.2)

Posted on June 22, 2008 | Permalink

Cautious Cars and Cantankerous Kitchens 

"What does it mean, asks Don Norman in his provocative lecture when our automobiles get frightened, when our refrigerator won't let us eat that nice piece of pie, and when our homes detect our moods and play music they think will cheer us up? And why, asks Norman, does he obey his car when it asks him to slow down, but not his wife? In his provocative and witty talks, Norman examines the future of devices we may all have to live with, even if they do not serve us the way they are intended. Some of these devices are already upon us while the others are still in the planning stage - that is, unless we can somehow turn the tables and get the engineers and designers to switch from building stuff just because they can, to building stuff because we need and want them to." (Donald A. Norman - From Business To Buttons 2008)

Posted on June 20, 2008 | Permalink

Modeling Portals for Cultural Landscapes

"A great variety of Web sites displaying cultural aspects of landscapes exist today. Although built on different design patterns, all these Web sites have to cope with the typical problem of creating a concise but comprehensive representation of a variety of cultural resources within a framework of time and space. In this paper we discuss currently predominant but very different approaches, ranging from an historical GIS and a wiki with Google maps to illustrated HTML-documents and Flash-based visual narratives. We propose a model that identifies generic requirements for spatiotemporal cultural heritage Web sites. The model helps to understand how well different implementation environments suit various objectives. The model is applied to our own cultural landscape portal on the region around the Vecht, a small river which runs from the city of Utrecht to the north, at both sides fringed by a rich historical landscape." (Leen Breure et al. - Museums and the Web 2008)

Posted on June 20, 2008 | Permalink

Sketching in Code: the Magic of Prototyping

"Over the last year, I've noticed more and more conversations about prototyping as a method of approaching web application development. Beyond casual conversations, prototyping has also increasingly been the topic of blog posts or subject matter for conference presentations. The reasons for this increased interest include a laundry list of benefits that prototyping can bring to the process of developing compelling web applications. Ranging from increased collaboration to more effective solutions, these benefits have made prototyping a valuable new approach to consider for your next project." (David Verba - A List Apart)

Posted on June 19, 2008 | Permalink

International Address Fields in Web Forms

"As enablers of online conversations between businesses and customers, Web forms are often responsible for gathering critical information—email addresses for continued communications, mailing addresses for product shipments, and billing information for payment processing to name just a few. So it shouldn’t come as much of a surprise that one of the most common questions I get asked about Web form design is: How do I deal with international addresses?" (Luke Wroblewski - UXmatters)

Posted on June 09, 2008 | Permalink

Better Bills

"The bill is a cornerstone communication in the customer experience, especially when it comes to billing for services. Customers want to easily understand and pay their bills, and businesses want to get paid on time. One would think a business would value the bill enough to invest in a thoughtful design. Yet many bills are poorly designed, causing needless confusion and frustration for customers and businesses alike—not to mention expensive customer service and customer churn. To encourage forward progress in the design of bills, this column profiles three common types of bill readers, discusses nine tips for improving bills, and notes some common implementation challenges." (Colleen Jones - UXmatters)

Posted on June 09, 2008 | Permalink

Design Coding

"Your site design is the first thing people see
it should be reflective of you and the industry
easy to look at with a nice navigation
when you can’t find what you want it causes frustration (...)"
(Tasty Blog Snack)

Posted on May 19, 2008 | Permalink

What is Design?

"Since the word 'design' means many things to many people, let's define design as seen from a usability consultant's perspective." (Frank Spiller - Demystifying Usability)

Posted on April 28, 2008 | Permalink

Information Design = Complexity + Interdisciplinarity + Experiment

"Information design is the transfer of complex data to, for the most part, two-dimensional visual representations that aim at communicating, documenting and preserving knowledge. It deals with making entire sets of facts and their interrelations comprehensible, with the objective of creating transparency and eliminating uncertainty." (Gerlinde Schuller - AIGA)

Posted on April 22, 2008 | Permalink

The Diverse and Exploding Digital Universe

"In this companion to last year's EMC-sponsored white paper, IDC again calibrates the size (bigger than first thought) and the growth (faster than expected) of the digital universe through 2011. IDC also explores new dimensions of the digital universe (e.g., the impact of specific industries on the digital universe; your digital shadow) and discusses the implications for individuals, organizations, and society. The tools are in place - from Web 2.0 technologies and terabyte drives to unstructured data search software and the Semantic Web - to tame the digital universe and turn information growth into economic growth." (EMC)

Posted on April 16, 2008 | Permalink

The Super Bowl and Information Design?

"The truth is, really effective design should leave people wondering what the big deal is. Here’s the irony, clients expect things that cost lots of money and take lots of time to seem like they did. To look complex or shiny. But the really great designs, the ones that break through and solve the real problems, will often be the most underwhelming. If there are lots of fancy bells and whistles and animations, be very concerned. That’s probably novelty. Not good design. Look at the iPod, basic box, right? However, the simplest designs are often the most difficult to design. How many sites get the basic things wrong?" (Stephen P. Anderson - poetpainter)

Posted on April 16, 2008 | Permalink

The Web Beyond the Desktop

"In the desktop space we've had decades of evolving user interface best practices that work reasonably well across platforms and browsers. In the device space, many of those bets are off due to their drastically different nature." (David Shea - Digital Web Magazine)

Posted on April 07, 2008 | Permalink

Finding is the new advertising

"Don't they get it? Don't they understand that a great and growing number of us hate traditional advertising? That we find it at best annoying and irrelevant, and at worst insulting and manipulative? By 2010, traditional TV advertising will be one-third as effective as it was in 1990 (...)" (Gerry McGovern)

Posted on March 31, 2008 | Permalink

We Tried To Warn You: The Organizational Architecture of Failure

"There are many kinds of failure in large, complex organizations – breakdowns occur at every level of interaction, from interpersonal communication to enterprise finance. Some of these failures are everyday and even helpful, allowing us to safely and iteratively learn and improve communications and practices. Other failures – what I call large-scale – result from accumulated bad decisions, organizational defensiveness, and embedded organizational values that prevent people from confronting these issues in real time as they occur." (Peter Jones - Boxes and Arrows)

Posted on March 20, 2008 | Permalink

What Is Your Mental Model?

"To coincide with the release of her new book, Indi Young talks about the power of the mental model and how it came about. She also shows how it can grow over time and help your organization avoid strategic blindspots." (Chris Baum - Boxes and Arrows)

Posted on February 14, 2008 | Permalink

Why Design?

"Legendary designer Philippe Starck -- with no pretty slides behind him -- spends 17 minutes reaching for the very roots of the question "Why design?" Along the way he drops brilliant insights into the human condition; listen carefully for one perfectly crystallized motto for all of us, genius or not. Yet all this deep thought, he cheerfully admits, is to aid in the design of a better toothbrush." (TED.com)

Posted on December 05, 2007 | Permalink

The Web That Wasn't

"For most of us who work on the Internet, the Web is all we have ever really known. It's almost impossible to imagine a world without browsers, URLs and HTTP. But in the years leading up to Tim Berners-Lee's world-changing invention, a few visionary information scientists were exploring alternative systems that often bore little resemblance to the Web as we know it today. In this presentation, author and information architect Alex Wright will explore the heritage of these almost-forgotten systems in search of promising ideas left by the historical wayside." (YouTube)

Posted on November 30, 2007 | Permalink

idX: Information Design eXchange 

"What information designers know and can do (...) Development of International Core Competencies and Student and Faculty Exchange in Information Design within the EU/US Cooperation Programme in Higher Education and Vocational Education and Training." (IIID)

Posted on November 28, 2007 | Permalink

The Language of Graphics

"This study presents a framework for the analysis of the visual language of graphic representations. Diagrams, maps, charts and symbols, from ancient inscriptions to computer visualizations, are examined with respect to visual grammar and principles of interpretation. The issues explored include the different roles that a graphic constituent may play within a representation, the nesting of graphic structures and the nature of meaningful space." (Yuri Engelhardt)

Posted on November 26, 2007 | Permalink

A review of Edward Tufte's 'Beautiful Evidence'

"I have always been, and still am, a great fan of Edward Tufte's work, and I feel almost a bit embarrassed about some of the sections of Beautiful Evidence from which I have quoted above. Abducting Tufte's own words to express this feeling of embarrassment, few things are more appalling than listening to inept and specious arguments made by one’s allies." (Yuri Engelhardt)

Posted on November 26, 2007 | Permalink

Understanding Web Design

"We get better design when we understand our medium. Yet even at this late cultural hour, many people don’t understand web design. Among them can be found some of our most distinguished business and cultural leaders, including a few who possess a profound grasp of design—except as it relates to the web. (....) Web design is the creation of digital environments that facilitate and encourage human activity; reflect or adapt to individual voices and content; and change gracefully over time while always retaining their identity." (Jeffrey Zeldman - A List Apart)

Posted on November 22, 2007 | Permalink

It Depends: ID – Principles and Guidelines  

"Information Design is a multi-disciplinary, multi-dimensional, and worldwide consideration. It is not possible to develop a number of firm message design rules telling the information designer exactly how to best design a message and develop information materials. However, based on research it is possible to formulate several ID-principles and then develop a number of guidelines for the design of effective and efficient messages and information materials." (Rune Pettersson - International Institute for Information Design)

Posted on November 09, 2007 | Permalink

Rethinking Collections

Libraries and librarians in an open age - "Open access, one of the most important of the potentials unleashed by the combination of the electronic medium and the World Wide Web, is already much more substantial in extent that most of us realize. More than 10 percent of the world’s scholarly peer–reviewed journals are fully open access; this does not take into account the many journals offering hybrid open choice, free back access, or allowing authors to self–archive their works. Scientific Commons includes more than 16 million publications, nearly twice as much content as Science Direct. Meanwhile, even as we continue to focus on the scholarly peer–reviewed journal article, other potentials of the new technology are beginning to appear, such as open data and scholarly blogging. This paper examines the library collection of the near and medium future, suggests that libraries and librarians are in a key position to lead in the transition to an open age, and provides specific suggestions to aid in the transition." (Heather Morrison - First Monday 12.10)

Posted on November 06, 2007 | Permalink

Think from the Center – Design for the Edge 

"How will applications like Adobe Photoshop or Microsoft Word exist five to ten years from now? Will internet appliances like the iPhone truly change the way everyones accesses the web? Will browser-based web applications truly look and behave more like their desktop counterparts in the near future? Will an eTicket kiosk ever completely replace the human being behind the counter? Are rich internet applications built using Adobe AIR simply a fad? What more will the cell phone be capable of in the near future?" (Andrei Michael Herasimchuk - Design by Fire Conference 2007)

Posted on November 02, 2007 | Permalink

Business Needs Design, Now!

"While I've spoken publicly on information architecture, interaction design, and interface related topics, behind the scenes I spend much more of my time focusing on design as it relates to business. Corner me for more than five minutes and the conversation will inevitably trend toward this larger, more strategic view of Design (...)" (Stephen P. Anderson - Poetpainter)

Posted on October 25, 2007 | Permalink

Scalable Design

"You've spent the last six months toiling away at a product design. The last few weeks were especially rough—tying up loose edge cases, closing out bugs, polishing up interaction and visual design details. And now your product has launched, so its time for some well deserved rest, right? (...) Your seemingly elegant design begins to bloat with features, tear under the pressure of localization, and nearly keel over under the weight of new content that pushes it to its breaking point. Before long you give up. It's time to redesign—again." (Luke Wroblewski - UXmatters)

Posted on October 09, 2007 | Permalink

MIT's 'clutter detector' could cut confusion

"The danger of clutter - especially on a visual screen - is that it causes confusion that affects how well we perform tasks. To that end, visual clutter is a challenge for fighter pilots picking out a target, for people seeking important information in a user interface, and for web site and map designers, among others." (MIT news) - courtesy of maria acosta

Posted on October 05, 2007 | Permalink

Information Design of the New Web

"People are changing the way that they consume online information, as well as their expectations about its delivery. The social nature of the Web brings with it an expectation of interaction with information and modern Web design is reflecting that. There are now alternate forms of navigation including the ability to browse by user, tag clouds, tabbed navigation etc. Advances in technology along with these shifts in user expectations are affecting the way that information is laid out on a webpage. Today's websites are aiming for intuitive and usable interfaces which are continuously evolving in response to user needs. Website designers are approaching information design differently and designing simple, interactive websites which incorporate advancements in Web interface design, current Web philosophies, and user needs. Information design for the New Web is simple, it is social, and it embraces alternate forms of navigation." (Ellyssa Kroski - InfoTangle)

Posted on September 25, 2007 | Permalink

Getting A Form's Structure Right: Designing Usable Online Applications (Part 1)

"Although I have focused solely on financial applications, this does not mean that you can't use these strategies to improve the usability of the forms outside of the banking domain. As usability practitioners, we need to first and foremost understand the user’s intentions and expectations, in order to provide an online experience that accommodates them.'” (Afshan Kirmani - Boxes and Arrows)

Posted on August 30, 2007 | Permalink

All The Knowledge of the World

"A documentary about Paul Otlet, often considered the father of information management, narrated by W. Boyd Rayward, his biographer. In the late 1800s and early 1900s Otlet pioneered the field of what we today call information science, but what he called documentation. A hundred years before the development of the Internet, Otlet used terms like web of knowledge, link, and knowledge network to describe his vision for a central repository of all human knowledge. In English and French. Produced for Dutch television in 1998." - See also Françoise Levie's documentary film 'The Man Who Wanted To Classify The World' (€ 28 plus shipping and handling) - (Internet Archive)

Posted on August 23, 2007 | Permalink

Alex Wright, The Deep History of the Information Age

"Alex Wright showed an astonishing video of how Paul Otlet's distributed telephone-plus-screen sysem worked." (Stewart Brand - Long Now Foundation)

Posted on August 23, 2007 | Permalink

The Politics of Design by Paul Rand

"It is no secret that the real world in which the designer functions is not the world of art, but the world of buying and selling." (Dexo Design) - courtesy of usernomics

Posted on August 16, 2007 | Permalink

Home Page Design

"It is time to review a company home page design. There are a number of stakeholders involved in home page design, and each of them wants a piece of the home page real estate. Are there questions you can ask before approaching home page design that can move it beyond the influence of specific stakeholders in the company toward a common vision? Are there tips to consider when designing a home page? This is article will help you better understand how to approach home page design." (Daniel Szuc - UXmatters)

Posted on August 15, 2007 | Permalink

User Assistance Walkthroughs: Helping Best Practices Emerge

"There is an astonishing amount of disbelief that the users of web pages have learned to scroll and that they do so regularly. Holding on to this disbelief – this myth that users won't scroll to see anything below the fold – is doing everyone a great disservice, most of all our users." (Mike Hughes - UXmatters)

Posted on July 24, 2007 | Permalink

Quiet Structure

"One of the basic, overriding elements featured in CNN's new website design and layout is something I like to call quiet structure. Quiet structure is achieved when you de-emphasize the structural elements; the containing boxes, structural lines, bullets, structural color elements, etc. and bring a rhythmical consistency to the layout. The result is that the content becomes more conspicuous and the overall clarity of presentation is greatly enhanced." (Andy Rutledge - Design View)

Posted on July 09, 2007 | Permalink

Yes, design can make you happy

VIDEO - "Analyzing a list of things that have made him happy, graphic designer Stefan Sagmeister realized that almost half of the items were in some way related to design. In this intensely personal talk, he shares the details of some of those moments, and gives props to three artists whose work has had a positive impact on his world. Concluding with some examples of his own work, Sagmeister offers a real insight into his aesthetic and philosophy of work -- and life." (TED Talks) - courtesy of 43folders

Posted on July 05, 2007 | Permalink

Audio interview with David Sless

"Here in conversation with Conrad Taylor, he explains how for him information only has a meaning within a context; how information designers improve data collection and presentation by redesigning pathological forms and statements; the historical roots and ethical stance of the information design movement; how the automated production of text layouts from computer systems (bank statements, dynamic Web pages) calls for a closer relationship between professionals in IT and design; and how all designers of information systems have an obligation to use benchmarking and testing to prove that they are making things better. David also explains his philosophy of design with reference to an approach to linguistics that emphasises pragmatics rather than semantics and syntactics; the later thought of Wittgenstein; an understanding of language as a collaboratively designed artefact; and Mikhail Bakhtin's ideas about the relationship between reader and text." (Radio KIDMM)

Posted on June 26, 2007 | Permalink

The Minister of Information

"If this messy world is becoming easier to understand, thank Edward Tufte." (New York Magazine) - courtesy of kottke

Posted on June 14, 2007 | Permalink

Design is Not Art, Redux

"That's a big difference between design and art. We can measure the results of design because it's meant to solve a problem. We can see if the problem has been resolved or lessened in some way. With Art we can't do that… other than some subjective 'Do you like it?'." (Joshua Porter - Bokardo)

Posted on June 14, 2007 | Permalink

Form Development Best Practice Slides

"As a number of people have asked about form development best practices in the comments on this site. I thought it would be useful to include Aaron Gustafson's 'Learning to Love Forms' talk from WebVisions 2007. The big news is that Aaron has agreed to lend his expertise to my upcoming book and will be writing a 'perspective' on Web form development best practices." (LukeW - Rosenfeld Media)

Posted on June 11, 2007 | Permalink

The Anatomy of a Help File: An Iterative Approach

"This article presents an approach to Help file design that focuses on creating a task-centered user experience and accommodates an iterative development strategy." (Mike Hughes - UXmatters)

Posted on May 23, 2007 | Permalink

Dynamic Help in Web Forms

"Many Web application designers strive to reduce the amount of instructional text that appears in the user interfaces they create. A likely part of their motivation is the perception that, if explaining how to use something requires too much instruction, it probably isn’t that easy to use and, therefore, has room for improvement in its design. (...)" (Luke Wroblewski - UXmatters)

Posted on May 23, 2007 | Permalink

PLATO People: A History Book Research Project

"Before Microsoft. Apple. The Web. AOL. The Internet. Before everything, there was PLATO: the first online community. The network that time forgot. The birthplace of instant messaging, chat rooms, MUDs (multi-user dungeons), personal publishing, screen savers, flat-panel plasma displays, one of the first spell-checking/answer-judging mechanisms, and countless other innovations. This site offers information regarding a book being researched and written about the PLATO system and the user culture that it spawned in the 1970s." (About PLATO People)

Posted on May 16, 2007 | Permalink

Interfaces That Flow: Transitions as Design Elements

"Actively influencing a person's emotional state throughout an experience—in particular, his or her sense of anticipation, involvement, and desire for a certain outcome—is still an evolving concept in the realm of user interface design." (Jonathan Follett - UXmatters)

Posted on April 26, 2007 | Permalink

Web Form Design Best Practices

"Forms broker the most crucial online interactions: checkout (commerce), registration (community), data input (participation and sharing). This book will provide everything you wanted to know and more about designing effective and engaging Web forms that optimize these key customer interactions." (LukeW - Rosenfeld Media)

Posted on April 25, 2007 | Permalink

Information Design Conference 2007

"Here is a very short summary of the contents of the conference. (...) It is likely that audio recordings and slides of several of these talks will soon be available from the IDA website." (Information Design Association)

Posted on April 03, 2007 | Permalink

Intelligent Designs

"When information needs to be communicated, Edward Tufte demands both truth and beauty." (STANFORD Magazine)

Posted on March 23, 2007 | Permalink

LIFT 2007 Videos

"Here you can watch and download the videos of the presentations given at the conference over the years." - including Adam Greenfield (Studies and Observations), Jan Chipchase (Nokia), and Florence Devouard (WikiMedia). (LIFT07)

Posted on March 14, 2007 | Permalink

The Future of the World Wide Web

Testimony of Sir Timothy Berners-Lee (CSAIL Decentralized Information Group - Massachusetts Institute of Technology) before the United States House of Representatives Committee on Energy and Commerce (Subcommittee on Telecommunications and the Internet). Hearing on the 'Digital Future of the United States: Part I - "(...) some of my experience of having designed the original foundations of the Web, what I've learned from watching it grow, and some of the exciting and challenging developments I see in the future of the Web." (Tim Berners-Lee)

Posted on March 09, 2007 | Permalink

Doing Today's Job with Yesterday's Tools

"In the same way the user interfaces are much more consistent because applications all use the same toolkits, then having a common information management framework that other applications can build upon will go a long way towards a more consistent set of interactions. I'd like to outline what I think are the key requirements for such a framework to be successful." (Patrick Dubroy - Boxes and Arrows)

Posted on February 26, 2007 | Permalink

Envisioning the Whole Digital Person

"Our lives are becoming increasingly digitized—from the ways we communicate, to our entertainment media, to our e-commerce transactions, to our online research. As storage becomes cheaper and data pipes become faster, we are doing more and more online—and in the process, saving a record of our digital lives, whether we like it or not. As a human society, we're quite possibly looking at the largest surge of recorded information that has ever taken place, and at this point, we have only the most rudimentary tools for managing all this information—in part because we cannot predict what standards will be in place in 10, 50, or 100 years." (Jonathan Follett - UXmatters)

Posted on February 21, 2007 | Permalink

Book Preview: Information Foraging Theory

"Most books on human-computer interaction (HCI) and usability give recommendations based on empirical research, guidelines fit to observed user behavior, and cognitive models after the fact. Peter Pirolli, the father of information foraging theory, has written a new book that models and predicts what users will do before they navigate a website. Using mathematical models of human behavior, Pirolli lays out the foundation of information foraging theory, a relatively new field based in part on optimal foraging theory in animals (Stephens & Krebs 1986). The result is a seminal work in Oxford University Press' series on Human-Computer Interaction. We were fortunate to review a proof of Pirolli's new book Information Foraging Theory: Adaptive Interaction with Information, due out April 2007." (Website Optimization) - courtesy of petermorville

Posted on February 08, 2007 | Permalink

DevSource Videos

Interviews with Lou Rosenfeld, Jesse James Garrett, Danah Boyd, Steve Krug and Marti Hearst (DevSource)

Posted on February 05, 2007 | Permalink

So You Think You Want to be a Manager

"Every designer faces a choice at some point in their career — to manage or not to manage. Erin Malone helps you walk through the questions you need to make that choice." (Erin Malone - Boxes and Arrows)

Posted on January 17, 2007 | Permalink

Early and often: How to avoid the design revision death spiral

"One lesson we've learned over the past several years here at Cooper is that on the vast majority of our projects, intimate client collaboration is a critical ingredient for success. This is a lesson that we have sometimes learned the hard way; collaboration can be messy, unpredictable and has often forced us to compromise what we thought was a supremely clear and elegant vision. Despite these growing pains, we have now come to embrace the unpredictability and compromise; through well-managed client collaboration, our designs are stronger and are more likely to serve our clients' needs and satisfy the goals of end users" (David Cronin - uiGarden.net)

Posted on January 13, 2007 | Permalink

Review of 'Everyware: The dawning age of ubiquitous computing'

"Adam's thesis is that technology and our experience of it will change significantly in the very near future: computer processing will insinuate its way in into our daily lives deeply and invisibly, in a way that PCs haven't. It will move from our desktops and server rooms into our walls, our furniture, our clothing, and perhaps even into our bodies; everyware will literally be everywhere." (Andrew Otwell - heyblog)

Posted on December 27, 2006 | Permalink

Seeing the World in Symbols: Icons and the Evolving Language of Digital Wayfinding

"Of all the objects that occupy our digital spaces, there are none that capture the imagination so much as icons. As symbols, icons can communicate powerfully, be delightful, add to the aesthetic value of software, engage people’s curiosity and playfulness, and encourage experimentation. These symbols are key components of a graphic user interface-mediators between our thoughts and actions, our intentions and accomplishments." (Jonathan Follett - UXmatters)

Posted on December 18, 2006 | Permalink

Slideshare and the 'slideumentation' of presentations

"Don't get me wrong, there are some cool features in Slideshare. SlideShare does indeed make it easy to upload PowerPoint slides and it is quite cool that you can embed clickable slides into your blog or view them in good quality on a large screen. But without the possibility to include audio (or video and animation) with slides I just do not see what all the excitement is about (yet)." (Garr Reynolds - Presentation Zen)

Posted on December 14, 2006 | Permalink

Communicating Web 2.0 Through Design

"(...) how to educate your visitors about the features of contemporary sites and web apps through instructive design." (Robert Hoekman - Vitamin)

Posted on December 12, 2006 | Permalink

Information Design redux

"The importance of information design (ID) as a discipline with much to loan other design disciplines -- especially those that deal with human-human and human-system communication -- was brought home to me by two events." (Bob Jakobson - Total Experience)

Posted on December 06, 2006 | Permalink

INFODESIGN: brazilian journal of information design

"In this opening edition of InfoDesign, the articles – all with differing approaches and themes - deal with 'information design of inclusion', in which the information readers/users must steer their way through decisions taken during the design process in order to achieve successful communication." (SBDI)

Posted on December 06, 2006 | Permalink

An empirical examination of Wikipedia's credibility

"Wikipedia is an free, online encyclopaedia which anyone can add content to or edit the existing content of. The idea behind Wikipedia is that members of the general public can add their own personal knowledge, anonymously if they wish. Wikipedia then evolves over time into a comprehensive knowledge base on all things. Its popularity has never been questioned, although its authority has. By its own admission, Wikipedia contains errors. A number of people have tested Wikipedia’s accuracy using destructive methods, i.e. deliberately inserting errors." (First Monday 11.11)

Posted on November 25, 2006 | Permalink

Web Science

"Since its inception, the World Wide Web has changed the ways scientists communicate, collaborate, and educate. There is, however, a growing realization among many researchers that a clear research agenda aimed at understanding the current, evolving, and potential Web is needed. If we want to model the Web; if we want to understand the architectural principles that have provided for its growth; and if we want to be sure that it supports the basic social values of trustworthiness, privacy, and respect for social boundaries, then we must chart out a research agenda that targets the Web as a primary focus of attention." (Tim Berners-Lee et al.)

Posted on November 03, 2006 | Permalink

We Got Sick of Hearing About Design & China, So we Got on a Plane and Went There

"There has certainly been a great deal of speculation lately regarding the real or perceived rise of Chinese industrial design. We say 'perceived rise' to emphasize that their impending world domination in this field is not a foregone conclusion, despite the frequent flurries of listserve chatter and design-conference panel discussions supporting such a notion." (Bruce M. Tharp and Stephanie Munson - uiGarden.net)

Posted on October 29, 2006 | Permalink

Interfaces for People, Not Products

"Without cooperation among designers of digital products, the proliferation of complex information systems can lead to unintended consequences - chiefly user fatigue, frustration, and the confusion that results from dealing with a host of variant user interfaces." (Jonathan Follett - UXmatters)

Posted on October 25, 2006 | Permalink

Why award-winning websites are so awful

"Practical and functional websites rarely win prizes for design but they do win sales and make profits." (Gerry McGovern)

Posted on October 15, 2006 | Permalink

Characteristics of new media in the Internet age

"(...) this article explores new artistic media and forms of expression emerging in the twenty-first century, and the effects of digital networking on them. The article starts with a historical view of the arts and the social changes that accompany them, and features a list of seven characteristics for new media on the Internet." (Andy Oram)

Posted on October 09, 2006 | Permalink

A Discussion with Danah Boyd

"(...) Boyd is a Ph.D. candidate at the University of California, Berkeley's School of Information, explores how young people negotiate the presentation of self in online mediated contexts. Her research focuses on how this young audience engages with 'digital publics' - connected social spaces such as MySpace, LiveJournal, Xanga and YouTube." (Ibiblio's Speaker Series) - courtesy of boingboing

Posted on September 28, 2006 | Permalink

Hospital care desperately needs design

"If I ran my business like this hospital conducted business, I would be out of business!" (Dirk Knemeyer)

Posted on September 24, 2006 | Permalink

Design And Innovation Are Sizzling: Companies Are Hiring Like Crazy

"After pushing on the door of the business community for years, the doors are being flung open and business is embracing design. Now design has to deliver." (Bruce Nussbaum - NussbaumOnDesign)

Posted on September 22, 2006 | Permalink

Multilingual website: A different approach

"Before you can launch a successful multilingual website, certain issues need to be addressed, including how the webserver chooses what language to present to the specific end user and how to handle pages that need be launched but have not yet been (fully) translated. In the year 1517 Martin Luther needed no less than ninety five statements to cause a reformation. I will do my best to address all of the issues mentioned before in the next eight statements." (Cornelis Kolbach - cornae.org)

Posted on September 19, 2006 | Permalink

From design to meaning: a whole new way of presenting?

"Logical reasoning is a necessary condition. However, it's increasingly clear that logic alone is not a sufficient condition for success for individuals and for organizations." (Garr Reynolds - Presentation Zen)

Posted on September 03, 2006 | Permalink

The Web and the culture of free

"The Web has encouraged a belief that things can be free, or at least very cheap. It seems everyone is looking for a deal on the Web." (Gerry McGovern)

Posted on September 03, 2006 | Permalink

The end of deference and the rise of customer power

"The Web empowers the customer more than it empowers the organization. This shift in power is only beginning to be felt." (Gerry McGovern)

Posted on August 28, 2006 | Permalink

Is it broken?

"Good design is possible with PowerPoint, so long as one knows a little something about design and how to best display information appropriate for their own unique situation." (Garr Reynolds - Presentation Zen)

Posted on August 26, 2006 | Permalink

Design Futures: Part 1

"In July 2006, a group of designers with nearly 50 cumulative years of experience designing products for companies like Apple, eBay, Macromedia, Nike, Palm, and Yahoo got together to talk about the future of design. We weren't looking to predict what’s next but instead to discuss the patterns and trends affecting the design industry as we move forward." (Luke Wroblewski - Functioning Form)

Posted on August 23, 2006 | Permalink

Do you know what's in your Long Neck?

"A website that doesn't understand what's in its Long Neck is doomed to underperformance, if not outright failure." (Gerry McGovern)

Posted on August 20, 2006 | Permalink

E-Learning 2.0

"E-learning as we know it has been around for ten years or so. During that time, it has emerged from being a radical idea—the effectiveness of which was yet to be proven—to something that is widely regarded as mainstream. It's the core to numerous business plans and a service offered by most colleges and universities. And now, e-learning is evolving with the World Wide Web as a whole and it's changing to a degree significant enough to warrant a new name: E-learning 2.0." (Stephen Downes - eLearn Magazine)

Posted on August 09, 2006 | Permalink

Is Design Political?

"In 2001, design and politics hit the news big time when it was revealed that Florida's badly designed butterfly ballot could have cost Al Gore the U.S. presidency. It is perhaps the most widely quoted example of the political impact of design. Yet pose the question, 'Is design political?' to the design industry and you'll get back a big, resounding, 'no'." (Jennie Winhall - uiGarden.net)

Posted on August 08, 2006 | Permalink

What's Happening to Knowledge?

"The old principles for the organization of knowledge turn out to be based on principles for organizing physical objects; in the digital age we're creating new principles free of the old limitations. This is changing the basic shape of knowledge, from (typically) trees to miscellanized piles. This has consequences for the nature of topics, the role of metadata, and, crucially, the authority of knowledge. In short, the change in the shape of knowledge is also changing its place. Despite the hysteria too often heard, knowledge is not being threatened. We are way too good at generating knowledge, and it is way too important to us as a species. But, much of what we're doing together on the Web is about increasing meaning, not knowledge. That re-frames knowledge -- traditional and Wikipedian -- in ways that are hard to predict but important." (David Weinberger - Wikimania 2006 Proceedings)

Posted on August 06, 2006 | Permalink

Label Placement in Forms

"In using eyetracking to evaluate the usability of search forms for my previous article (...), we discovered much interesting data. I'll provide an in-depth analysis of that data here." (Matteo Penzo - UXmatters)

Posted on July 12, 2006 | Permalink

The Next Web: Kevin Kelly's Keynote

"(...) if you've been feeling jaded, skeptical, or even cynical about the hype surrounding Web 2.0, you should take advantage of any opportunity to hear Kelly's perspective. It's optimistic, refreshing, and downright uplifting; and he's a great speaker, with a good sense of humor, too." (The Yourdon Report)

Posted on July 10, 2006 | Permalink

Understanding Design 3.0

"This material was created by NextD Research in collaboration with UnderstandingLab and as part of the NextD Futures series. This was part of a larger presentation originally made by GK VanPatter at the AIGA national design conference in September 2005." (NextD)

Posted on July 10, 2006 | Permalink

The reinvention of information design

"And every generation has to reinvent things in their own idiom. But it would be nice if a little history and an awareness of past work was added to what we do now, rather than continually reinventing it as if it were NEW. So wasteful, and at times quite boring to old farts like me. (...) it is difficult to see anything genuinely new in the excitable and shallow research about web sites which was not already established know-how in document design long before digital technology." (David Sless - CRIA) - Comments are closed.

Posted on July 07, 2006 | Permalink

Knowledge Communities: Online Environments for Supporting Knowledge Management and its Social Context

"Knowledge management is often seen as an information problem: how to capture, organize, and retrieve information. Given this perspective, it isn't surprising that knowledge management evokes notions of data mining and text clustering and databases and documents. This is not wrong, but it is only part of the picture. We suggest that knowledge management is not just an information problem, but that it is, as well, a social problem." (Thomas Erickson and Wendy A Kellogg)

Posted on July 06, 2006 | Permalink

Complexity delivers short-term gain but long-term pain

"Complexity sells (sometimes). Customers are often impressed by all the extra features. The mood can change when they have to use the product." (Gerry McGovern)

Posted on July 02, 2006 | Permalink

Senior managers: you can't keep ignoring the Web

"The Web deserves professional management because the Web is central to the future of the organization." (Gerry McGovern)

Posted on June 26, 2006 | Permalink

The value of openness in an attention economy

FM10 'Openness: Code, Science, and Content': Selected Papers from the First Monday Conference, 15–17 May 2006 - "A theory of how we pay attention to other humans suggests why receiving it is both desirable and difficult. Humans can absorb as much attention as can be obtained, which differentiates it from other sorts of scarce goods. The theory also suggests a typology of openness, permitting an analysis of the different forms addressed in this Conference, along with others, both existing and potential. In this context, it seems reasonable to speculate on how attention–economic activity manifested through openness may help lead to further dominance of this type of economy. Groupings based on and espousing openness eventually may come increasingly to replace profit–making firms and even non–profit institutions such as universities, while making the pursuit of money largely irrelevant." (Michael Goldhaber - First Monday 11.6)

Posted on June 14, 2006 | Permalink

Mosh Pit as Innovation Model

"Our success is not about what we think up, but rather who we think about." (Kathy Sierra - Creating Passionate Users)

Posted on June 12, 2006 | Permalink

Beautiful Evidence: Book production

"Stop it!" (Ask Edward Tufte)

Posted on June 09, 2006 | Permalink

Innovation Through Design Thinking

"(...) a 'design thinker' must not only be intensely collaborative, but 'empathic, as well as have a craft to making things real in the world.' Since design flavors virtually all of our experiences, from products to services to spaces, a design thinker must explore a 'landscape of innovation' that has to do with people, their needs, technology and business. Timothy Brown (CEO of IDEO) dips into three central 'buckets' in the process of creating a new design: inspiration, ideation and implementation. " (MIT World) - courtesy of elearningpost

Posted on June 03, 2006 | Permalink

Digital Maoism: The Hazards of the New Online Collectivism

"The hive mind is for the most part stupid and boring. Why pay attention to it? The problem is in the way the Wikipedia has come to be regarded and used; how it's been elevated to such importance so quickly. And that is part of the larger pattern of the appeal of a new online collectivism that is nothing less than a resurgence of the idea that the collective is all-wise, that it is desirable to have influence concentrated in a bottleneck that can channel the collective with the most verity and force. This is different from representative democracy, or meritocracy. This idea has had dreadful consequences when thrust upon us from the extreme Right or the extreme Left in various historical periods. The fact that it's now being re-introduced today by prominent technologists and futurists, people who in many cases I know and like, doesn't make it any less dangerous." (Jaron Lanier - Edge)

Posted on May 30, 2006 | Permalink

The Overlap Blog

"Overlap is an un-conference for anyone who wants to learn more about merging business practices with design-centric problem solving and customer understanding. (...) Overlap aims for an experience that is multidisciplinary, collaborative, pragmatic and ultimately human." (overlap.org)

Posted on May 30, 2006 | Permalink

Exposing the Local InfoCloud

"The Local InfoCloud started as an idea of information that was physically close. What is stored or accessed by physical location (information that is physically close) as in an Intranet or location-based information accessed on your mobile device. The more I thought about it and chatted with others it became clear it was more than physical location, it is information resources that are familiar and easier to access than the whole of the web (Global InfoCloud) as a framing concept." (Thomas Vander Wall - Personal InfoCloud)

Posted on May 28, 2006 | Permalink

The Web is still a thrilling place

"When you get frustrated by the pressures of managing a website, look back five years. You've achieved a lot." (Gerry McGovern)

Posted on May 28, 2006 | Permalink

Tufte Story: AnswerBook

"(...) we lured him into our usability lab to look at the user interface for Answerbook, of which were were very proud. (...) He played with our AnswerBook for about 90 seconds, turned around, and pronounced his review: 'Dr Spock's Baby Care is a best-selling owner's manual for the most complicated 'product' imaginable -- and it only has two levels of headings. You people have 8 levels of hierarchy and I haven't even stopped counting yet. No wonder you think it's complicated.'" (Sun.com Design, Usability & Other Stuff) - courtesy of jasonkottke

Posted on May 11, 2006 | Permalink

The Webby Awards Winners 2006

"Reflecting the tremendous growth of the Internet as a tool for business and everyday lives, the 10th Annual Webby Awards expands the mission of the Webby by honoring excellence in over 65 consumer, business and culture categories." (Webby Awards)

Posted on May 09, 2006 | Permalink

Moving up the wisdom hierarchy

"And fortunately, even those focused on information architecture and information design often consider knowledge and understanding as well as information." (Kathy Sierra - Creating Passionate Users)

Posted on April 24, 2006 | Permalink

Transliterature: A Humanist Format for Re-Usable Documents and Media

"This work derives from a simple question we asked long ago: 'How can computer documents - shown interactively on screens, stored on disk, transmitted electronically - improve on paper?' Our answer was: 'Keep every quotation connected to its original source.' We are still fighting for this idea, and the great powers it will give authors and readers. (Others would later ask a very different question: 'How can computers SIMULATE paper?' - the wrong question, we believe, whose mistaken pursuit has brought us to the present grim document world.)" (Theodor Holm Nelson)

Posted on April 23, 2006 | Permalink

Information and Knowledge Management: What Technical Communication Can Learn From Library Science

"Technical communication and librarianship share a common foundation in mediating information. Technical communicators traditionally have been concerned with the production of information while librarians have focused on the organization and management of information. However, as information and communications technologies have broadened the definition of technical communication and librarianship, they have expanded opportunities and career choices for practitioners in both fields. Technical communicators may now be employed in such fields as information architecture, web site design and development, information design, instructional design, and many more. Increasingly, information and knowledge management have become concepts required for effective technical communication, requiring an understanding of effective organization, storage, and management of information." (Barbara J. D’Angelo - STC Information Design and Architecture SIG)

Posted on April 12, 2006 | Permalink

No boundaries: The challenge of ubiquitous design

"Sometimes a change in technology has implications that are so epochal that everyone must wrestle with them, accommodate them, or prepare for them. The revolution in information technologies known as 'ubiquitous computing' (or ubicomp) is the most recent such change, and it is beginning to impact the practice—and the business—of digital design." (Adam Greenfield - Adobe Design Center) - courtesy of annegalloway

Posted on April 12, 2006 | Permalink

The Concept of Information

"The concept of information as we use it in everyday English in the sense knowledge communicated plays a central role in today's society. The concept became particularly predominant since end of World War II with the widespread use of computer networks. The rise of information science in the middle fifties is a testimony of this. For a science like information science (IS) it is of course important how its fundamental terms are defined, and in IS as in other fields the problem of how to define information is often raised. This review is an attempt to overview the present status of the information concept in IS with a view also to interdisciplinary trends." (Rafael Capurro and Birger Hjørland)

Posted on April 09, 2006 | Permalink

Everyware: The dawning age of ubiquitous computing

Chapter samples (and more to come soon) - "The age of ubiquitous computing is here: a computing without computers, where information processing has diffused into everyday life, and virtually disappeared from view. What does this mean to those of us who will be encountering it? How will it transform our lives? And how will we learn to make wise decisions about something so hard to see?" (Adam Greenfield - Studies and Observations) - courtesy of petermorville

Posted on April 03, 2006 | Permalink

5 Ways To Make Sure That Users Abandon Your Form

"This isn't just about form usability. You can have a very usable form and still violate me in any number of ways." (Eric Myers - ICE) - courtesy of henrikolsen

Posted on April 03, 2006 | Permalink

G/localization: When Global Information and Local Interaction Collide

"I want to talk about what it means to connect the global and local together in technology and how this affects the design process. I want to talk about why social software must address glocalization in order to succeed. This means thinking about all sorts of squishy stuff like language, economics, policy, culture, social relations, and values. These are not just issues for marketing or business; they directly affect how people use your technologies and, thus, how you must design them." (Danah Boyd) - courtesy of gunnarlangemark

Posted on March 21, 2006 | Permalink

Design Vision Complete

"In the later half of January 2006, a group of designers with nearly 50 cumulative years of experience designing products for companies like Adobe, Apple, eBay, Macromedia, Nike, Palm, and Yahoo got together to talk about design vision. It was a concept for which we all had a personal definition -forged by our unique experiences and insights. Yet we all recognized the important role design vision played in our lives as designers so we took the first step toward a public discussion about what it can do for you, your organization, and your products." (LukeW - Functioning Form)

Posted on March 20, 2006 | Permalink

The trouble with personalization

"Personalization has rarely been implemented well. Its failure is usually because of a lack of understanding of customer behavior." (Gerry McGovern)

Posted on March 19, 2006 | Permalink

Six degrees of reputation: The use and abuse of online review and recommendation systems

"This paper reports initial findings from a study that used quantitative and qualitative research methods and custom–built software to investigate online economies of reputation and user practices in online product reviews at several leading e–commerce sites (primarily Amazon.com). We explore several cases in which book and CD reviews were copied whole or in part from one item to another and show that hundreds of product reviews on Amazon.com might be copies of one another. We further explain the strategies involved in these suspect product reviews, and the ways in which the collapse of the barriers between authors and readers affect the ways in which these information goods are being produced and exchanged. We report on techniques that are employed by authors, artists, editors, and readers to ensure they promote their agendas while they build their identities as experts. We suggest a framework for discussing the changes of the categories of authorship, creativity, expertise, and reputation that are being re–negotiated in this multi–tier reputation economy." (Shay David and Trevor Pinch - First Monday 11.3)

Posted on March 17, 2006 | Permalink

Websites reflect true face of an organization

"A website shows the true face of the organization as never before. A website is increasingly the place where customers get that vital first impression." (Gerry McGovern)

Posted on March 12, 2006 | Permalink

Viridian Note 00459: Emerging Technology 2006

"A tech world that talked about ordinators, instead of Artificial Intelligence, probably would have produced Google in about 1980." (Bruce Sterling - Viridian) - courtesy of petermorville

Posted on March 12, 2006 | Permalink

Breaking the Web Wide Open!

"Even the web giants like AOL, Google, MSN, and Yahoo need to observe these open standards, or they'll risk becoming the 'walled gardens' of the new web and be coolio no more." (Marc Canter - AlwaysOn) - courtesy of ruurdpriester

Posted on March 06, 2006 | Permalink

Wayshowing: A Guide to Environmental Signage Principles & Practices 

By Dr. Per Mollerup (Director of Mollerup Designlab) - "Thus wayshowing relates to wayfinding as writing relates to reading and as speaking relates to hearing. The purpose of wayshowing is to facilitate wayfinding. Wayshowing is the means. Wayfinding is the end. The introduction of the term wayshowing is an important contribution to information design." (Reviewed by Rune Pettersson)

Posted on March 02, 2006 | Permalink

Identity Production in a Networked Culture: Why Youth Heart MySpace

"I want to talk with you today about how teenagers are using a website called MySpace.com. I will briefly describe the site and then discuss how youth use it for identity production and socialization in contemporary American society." (Danah Boyd - American Association for the Advancement of Science) - courtesy of karstenschmidt

Posted on February 28, 2006 | Permalink

Beautiful Evidence

"Edward Tufte's new book, Beautiful Evidence, is now at the printer and should be available in May 2006. The book is 214 pages, full color, hard cover, and at the usual elegant standards of Graphics Press. Beautiful Evidence may be ordered now; the book will be sent immediately from the bindery when completed. The introduction and table of contents are shown (...)." (Edward Tufte)

Posted on February 27, 2006 | Permalink

How architects lost the wayfinding mojo...

"Wayfinding as a discipline: In your experience do you see wayfinding as a discipline becoming more integrated with design in architecture, urban, planning, landscape and retail? If so, in what areas has theories and practices towards wayfinding taken root? What barrier have you seen among designers in integrating wayfinding, egd and identity principals and practices in projects? What success stories have you seen, and what should designers do to communicate design process?" (The Wayfinding Place)

Posted on February 27, 2006 | Permalink

Can Large Companies Succeed with Social Media?

"While many companies will want to enhance their business with social media, not all will succeed. A social media platform doesn’t simply mean adding an online forum or blog. It requires a shift in organizational mindset, a mindset of constant and immediate customer interaction, customer-driven innovation, and exponential network effects. Only companies willing to make this shift will have the discipline to ask the right questions." (Victor Lombardi - Management innovation Group)

Posted on February 23, 2006 | Permalink

The Evolution of Information Grazing

"The frustration with feed grazing is that we soon have too many feeds, and many of the feeds overlap content. Ironically, however, we still want to add more feeds if they are relevant to us, and so we prune our feed list over time." (Joshua Porter)

Posted on February 16, 2006 | Permalink

Design Vision

"A conversation about the role of design-driven leadership in the product development process with Bob Baxley, Dirk Knemeyer, Jeff Leftwich, and Luke Wroblewski." (Functioning Form)

Posted on February 10, 2006 | Permalink

Introduction to Web 2.0

"Web 2.0 is an term referring to the ongoing transition to a full participatory Web, with participation including both humans and machines." (Squidoo - Joshua Porter)

Posted on February 10, 2006 | Permalink

Alain de Vulpian on the Process of Civilization

"I have reached the conviction that we are in the epicentre of a developmental process of civilisation that is carrying us elsewhere, transforming western culture in depth and possibly preparing the way for a worldwide civilisation." (Michael J. - Notio)

Posted on February 07, 2006 | Permalink

The Role and Evolution of Design in Software Products

"Design professionals often decry the lack of importance and investment their companies place on design. After all, most software projects revolve around a product’s engineering, to the ongoing detriment of its design—not to mention the chagrin of so many designers, who wriggle uncomfortably toward the bottom of the food chain. But there is a good reason for this: products can be very profitable without investing a single penny in interface design—at least, beyond the user interfaces the engineers build. Indeed, at least in the early stages of a market or company, resources dedicated to intentional interface design are often a bonus rather than being viewed as a necessity. Sound crazy? Consider the natural and normal evolution of a software product." (Dirk Knemeyer - UXmatters)

Posted on February 06, 2006 | Permalink

Web 3.0

"Web 2.0 is a fresh-faced starlet on the intertwingled longtail to the disruptive experience of tomorrow. Web 3.0 thinks you are so 2005. (...) my discomfort with the hype surrounding an emerging genre of web development turned into a full-blown hate-on." (Jeffrey Zeldman - A List Apart)

Posted on January 17, 2006 | Permalink

A Summary of My Ideas about National Culture Differences

"(...) there has been much discussion about cultural differences in the web design, especially in reference to animation and flashy elements. It looks right to offer Professor Hofstede's ideas to readers here. These ideas were first based on a large research project into national culture differences across subsidiaries of a multinational corporation (IBM) in 64 countries." (Geert Hofstede - uiGarden.net)

Posted on January 16, 2006 | Permalink

Clear: IIID|AIGA Journal of Information Design

"Information design makes complex information easier to understand and to use, and Clear is dedicated to informing, inspiring, and defining the rapidly growing discipline and its participants. The journal is dedicated to stimulating thinking about information design through timely and thoughtful essays and articles from leaders in the field." (AIGA)

Posted on January 13, 2006 | Permalink

Co-creating unique value with customers

"The traditional system of company-centric value creation (that has served us so well over the past 100 years) is becoming obsolete. Leaders now need a new frame of reference for value creation. In the emergent economy, competition will center on personalized co-creation experiences, resulting in value that is truly unique to each individual. The authors see a new frontier in value creation emerging, replete with fresh opportunities. In this new frontier, the role of the consumer has changed from isolated to connected, from unaware to informed, from passive to active. As a result, companies can no longer act autonomously, designing products, developing production processes, crafting marketing messages, and controlling sales channels with little or no interference from consumers. Armed with new tools and dissatisfied with available choices, consumers want to interact with firms and thereby co-create value. The use of interaction as a basis for co-creation is at the crux of our emerging reality. The co-creation experience of the consumer becomes the very basis of value. The authors offer a DART model for managing co-creation of value processes." (C.K. Prahalad and Venkat Ramaswamy)

Posted on January 08, 2006 | Permalink

Evaluating the ROI of design

"The top two reasons executives usually cite when they decide to short-change the design process are a Shortage of Time and a Lack of Money. However, companies have much more time and money to lose by not investing in design. Several myths lead to the misperception that it's easier and cheaper to do without design." (Steve Calde - Cooper Newsletter)

Posted on January 04, 2006 | Permalink

Learning increases resolution

"Learning music changes music. Learning about wine changes wine. Learning about Buddhism changes Buddhism. And learning Excel changes Excel. If we want passionate users, we might not have to change our products--we have to change how our users experience them. And that change does not necessarily come from product design, development, and especially marketing. It comes from helping users learn." (Kathy Sierra - Creating Passionate Users)

Posted on January 02, 2006 | Permalink

Intranet Trends to Watch for in 2006

"The intranet ecosystem still does matter (...). However, the focus has moved away from the analyst firms, the consulting companies and the gurus and back to the business customers." (Shiv Singh - CIO)

Posted on December 20, 2005 | Permalink

Living La Vida Virtual: Interfaces of the Near Future

"Personal computing is in an awkward adolescence right now. On one hand, we are rapidly moving into ubiquitous computing environments that let people constantly interact with the omnipresent network; on the other, the devices and interfaces we are using to enter these new frontiers provide woefully inadequate user experiences. Let's take a look at one of the key technologies that will take mobile user experiences to the next level: holography." (Dirk Knemeyer - UXmatters)

Posted on December 20, 2005 | Permalink

Notes from User Interfaces for Physical Spaces

"(...) unlike screen-based work, where we tend to get caught up in breakpoints with a single "organizer" -- the software -- MAYA had to grapple with three potential points of failure. This is orders of magnitude more complex." (Peter Merholz)

Posted on December 15, 2005 | Permalink

From Information Design to Experience Design: Smart Artefacts and the Disappearing Computer

"It seems like a paradox but it will soon become reality: The rate at which computers disappear will be matched by the rate at which information technology will increasingly permeate our environment and determine our lives. This notion of the 'disappearing computer' is one of the starting points that determines our work. Another one is the shift from information worlds to experience worlds. This was a consequence of our work on innovative office environments where we explored the range of social processes that should be supported with information technology and the shift to a new application domain, i.e. games and entertainment in the context of home environments." (Norbert Streitz et al. - uigarden)

Posted on December 07, 2005 | Permalink

Carnegie Library: Dynamic Information Environment

"Do pioneers have to end up as has-beens? Despite an early and influential role as organizers, protectors, and providers of information, libraries have not always evolved in tandem with the desires and expectations of their customers." (MAYA Design: Taming Complexity) - courtesy of peterme

Posted on December 04, 2005 | Permalink

Human-Centered Intranet Design

"Just as physical ergonomics is important to the health of the body, cognitive ergonomics is important to the health of the mind. Developers need to have a deeper understanding that regardless of what technology allows them to do, the end product must conform to the natural way in which humans work." (Paul Chin - Intranet Journal) - courtesy of usernomics

Posted on November 29, 2005 | Permalink

Crossing Frontiers of Understanding

Lecture at the ICOGRADA/FRONTEIRAS congress, Sao Paulo, April 29th and 30th, 2004 - "Structure is an important way to start: structure information in ways that make it accessible to others: facilitating access is like giving out a passport: if designers help their users to cross frontiers of cultural knowledge and experience, and facilitate them to exchange and share information and experiences with others, then design has answered its first and most important brief: to build interfaces." (Max Bruinsma)

Posted on November 25, 2005 | Permalink

Designing for Start-ups

"Because most start-ups run lean and mean, their employees tend to take on multiple roles to fill in gaps in expertise and role. Consultants working for a start-up are no different. A designer brought in to work on the visual design of an application is likely to do some coding, interaction design, or information architecture." (LukeW - Functioning Form)

Posted on November 23, 2005 | Permalink

The 'Microsoft Method' of presentations

"Shibumi is a principle that can be applied to many aspects of life. Concerning visual communication and graphic design, shibumi represents elegant simplicity and articulate brevity, an understated elegance." (Garr Reynolds - Presentationzen)

Posted on November 21, 2005 | Permalink

Find out what your customers really need from your website

"If there is one reason - more than any other - why a website fails, it is because it doesn’t understand its customers." (Gerry McGovern)

Posted on November 20, 2005 | Permalink

The Principles of Universal Design

"The authors, a working group of architects, product designers, engineers and environmental design researchers, collaborated to establish the following Principles of Universal Design to guide a wide range of design disciplines including environments, products, and communications. These seven principles may be applied to evaluate existing designs, guide the design process and educate both designers and consumers about the characteristics of more usable products and environments." - (Center for Universal Design - uiGarden.net)

Posted on November 16, 2005 | Permalink

The Web 2.0 Experience Continuum

"So what will the next ten years feel like? Disorienting at first, but normal eventually. It will take time for users to acclimate to the semi-structured experiences available on the Web, and even longer to accept the unstructured experiences. We’ll shed some of the metaphors — sites, bookmarks, pages, and so on - that we've used to orient ourselves on the Web, in the same way that cars stopped having running boards and television has stopped broadcasting stage plays." - (Dan Saffer - Adaptive Path)

Posted on November 15, 2005 | Permalink

Ryanair success has strong web lessons

"Despite record fuel prices, Ryanair makes record profits. Its no-frills website has helped this no-frills airline achieve such phenomenal success." - (Gerry McGovern)

Posted on November 13, 2005 | Permalink

Rethinking Application Design

"(...) with more than a year of experience working in Silicon Valley and seeing inside various leading technology companies - both as a consultant/designer and through my speaking and networking activities - I've realized that the basic corporate design model for Web and application design is broken. This article will share some of the conclusions I've drawn and propose some better approaches for designing successful applications." - (Dirk Knemeyer - Digital Web Magazine)

Posted on November 08, 2005 | Permalink

Gates, Jobs, & the Zen aesthetic

"(...) two contrasting visual approaches employed by Gates and Jobs in their presentations while keeping key aesthetic concepts found in Zen in mind. I believe we can use many of the concepts in Zen and Zen aesthetics to help us compare their presentation visuals as well as help us improve our own visuals. My point in comparing Jobs and Gates is not to poke fun but to learn." - (Garr Reynolds - Presentation Zen)

Posted on November 07, 2005 | Permalink

In praise of web experts

"People like experts because people like clear answers and rules. On the Web, Jakob Nielsen is seen as an expert. It's one of the reasons he's so popular." (Gerry McGovern)

Posted on October 30, 2005 | Permalink

Is Your Homepage Immature?

"Every large corporation has a marketing strategy that outlines what it wants to say to customers, but many of them still aren’t using their homepages effectively to highlight that message." (Indy Young - Adaptive Path)

Posted on October 27, 2005 | Permalink

For Inspiration Only: Thesis

"This research has looked at how designers interact with visual material in the early phases of design and what new tools can do to support this. These questions were addressed by literature reviews and field studies, furthermore several working prototypes have been built, which have been used to gain and demonstrate the knowledge built up during this research." (Ianus Keller - ID-Studiolab) - courtesy of peterboersma

Posted on October 19, 2005 | Permalink

Information Design: A map to meaning 

"(...) a presentation suggesting that in the most compelling information design, the expression of an idea should form a map to its meaning. This presentation includes collected exhibits and ideas from leading voices on the study of information design and its meaning. The first presentation of this material was given at Abt Associates in Cambridge Massachusetts." (Andrew Maydoney - Sametz Blackstone Associates articles) - courtesy of cph127

Posted on October 18, 2005 | Permalink

Hurricane Katrina and the Dot Com Bubble

"There has never been more information. And that's exactly the problem. Too much information too quickly published is just as bad as too little." (Gerry McGovern)

Posted on October 15, 2005 | Permalink

The best thing about Web 2.0

"Real knowledge and understanding is the product of a co-creation." (Kathy Sierra - Creating Passionate Users)

Posted on October 12, 2005 | Permalink

Why is corporate communications seen as fluffy?

"In many organizations, corporate communications doesn't get a lot of respect. The intranet gives a rare opportunity for corporate communications to get the respect it deserves." (Gerry McGovern)

Posted on October 09, 2005 | Permalink

The Design Encyclopedia

"The design encyclopedia is a wiki, which means that any registered user can add, delete or change any of the information on the encyclopedia. (...) The purpose of the design encyclopedia is to build a resource where anything and everything is explained through its design implications and background." (UnderConstruction) - courtesy of antenna

Posted on October 06, 2005 | Permalink

University websites come of age

"University websites have matured significantly over the last 2-3 years. There are fewer pictures of buildings and smiling faces, and greater focus on helping students decide why they should enroll." (Gerry McGovern)

Posted on October 02, 2005 | Permalink

Computational Information Design

"The ability to collect, store, and manage data is increasing quickly, but our ability to understand it remains constant. In an attempt to gain better understanding of data, fields such as information visualization, data mining and graphic design are employed, each solving an isolated part of the specific problem, but failing in a broader sense: there are too many unsolved problems in the visualization of complex data. As a solution, this dissertation proposes that the individual fields be brought together as part of a singular process titled Computational Information Design." (Ben Fry)

Posted on September 28, 2005 | Permalink

Crisis management: your website can help

"A website can be a valuable source of information during a time of crisis. Using your website should become part of your crisis planning." (Gerry McGovern)

Posted on September 25, 2005 | Permalink

Who Will Lead Design In The 21st Century?

"The session was smart, thrilling, provocative—and somewhat frightening. VanPatter answers his own question, “Who will lead design in the 21st century?” almost immediately and this is his response, folks: It might not be designers." (Speak Up) - courtesy of cph127

Posted on September 23, 2005 | Permalink

Why web managers are leaders

"The Web requires leadership if it is to achieve its full potential. That leadership will rarely be given by senior management. So that means it's up to you." (Gerry McGovern)

Posted on September 18, 2005 | Permalink

From Objects to Subjects: Design History and Oral History

"The paper will address questions about the value of personal life story recordings by examining the fate of the role of individual agency and authorship in design historiography. Taking as its starting point that subjectivity is socially constructed and that language is the medium in which that construction is articulated, it will show how life histories are inevitably evidence of broader cultural discourses. With the resurgence of historiographic concerns with experience and memory, The paper will demonstrate the ways in which interviews with designers create a multi-layered document/recording that reflects the complex interactions with constitute a designer's identity formation as well as his/her historical consciousness." (Linda Sandino at Show/Tell Papers)

Posted on September 16, 2005 | Permalink

Guru Questionnaire 6

InfoDesign testimonial by Peter Morville - "I rely on InfoDesign by Peter J. Bogaards to keep up with current events in user experience, information architecture, and findability. I met Peter last year in Amsterdam. We had a wonderful dinner and an intense, fascinating conversation about our industry. InfoDesign stands testament to the value of passion, dedication, and human filtering in an age of automation. I use it every day." (Online Information) - courtesy of usabilitynews.
thnx peter; much appreciated - 'sharing knowledge is better than having it'

Posted on September 14, 2005 | Permalink

Proving to senior management your website delivers value

"It's time for public websites and intranets to show clearly how they are delivering value. The first step in doing this is to understand how senior management thinks about value." (Gerry McGovern)

Posted on September 11, 2005 | Permalink

The internet circa 2010: How to recognize the future when it lands on you

"The Adaptive User Environment suggests that the most successful technologies will be those that can fit user needs; proponents of 'Not the Smart Internet' want a simple, user-friendly web; Rich Media advocates want to be able to see 'any content, on any device, in any format, at any time'; and the Chaos Rules school holds that the internet 'may be in a continual state of decay and worsening disorder'. The report says 'ubiquity will be the byword of the net's future'. (...) Instead of the net society, it's about the net in society. It will become this indispensable lifestyle tool." (Smart Mobs) - courtesy of langemarkscafe

Posted on September 08, 2005 | Permalink

Registration Forms: What to do if you can't avoid them

"(...) the sad thing about registration forms is that users hate them. Stick a form in front of them and they leave your site, they lie, or if they are really web-savvy they use a privacy protection service. But organisations love them." (Caroline Jarrett - Usability News)

Posted on September 08, 2005 | Permalink

Web manager: You can't serve everybody

"Every time you serve someone, you make someone else wait. Every time you publish a piece of content you make other content less findable." (Gerry McGovern)

Posted on September 04, 2005 | Permalink

Design+Innovation Collaboration Wiki

"It's polite to say 'hello' and welcome to you very important members of this vibrant Design, Innovation and Leadership community. Feel free to join and form the thoughts, writings and ramblings on and about these very important issues that forms you, the companies you know and the society you live in. Welcome on board." (CPH127 Weblog)

Posted on September 01, 2005 | Permalink

Metrics make the case for quality content

"The essential business case of a website is self-service. To maximize value from self-service, you want a limited menu, a fast transaction and a significant volume of people." (Gerry McGovern)

Posted on August 28, 2005 | Permalink

Online Communities: Design, Theory, and Practice

"This special thematic section of the Journal of Computer-Mediated Communication brings together nine articles that provide a rich composite of the current research in online communities. The articles cover a range of topics, methodologies, theories and practices. Indirectly they all speak to design since they aim to extend our understanding of the field. The variety shown in these articles illustrates how broad the definition is of this rapidly growing field known as 'online communities.'" (Jenny Preece and Diane Maloney-Krichmar - JCMC 10.4) - courtesy of elearningpost

Posted on August 25, 2005 | Permalink

Designing medicine information for people

"This paper introduces you to the methods for designing usable medicine information by showing you how medicine information design has grown out of the traditional crafts, and more recently, out of the design professions. It is an introduction to your training in medicine information design." (David Sless and Ruth Shrensky - CRIA)

Posted on August 22, 2005 | Permalink

How firms can co-create knowledge with their customers

"The paper defines the 'story of co-creation', explores his research question, presents a conceptual framework for market-learning capabilities (before and after co-creation) and suggests some of the challenges to be resolved when conducting the research." (Putting people first) - courtesy of cph127

Posted on August 17, 2005 | Permalink

Digital Information Design Camp

"Many traditionally trained, professional designers wonder what the next generation of computing technologies might bring to their field. At the same time, many digitally trained, professional designers feel that they have missed out on some of the cornerstones of a traditional design education. To work towards a common ground between the digital and traditional design sensibilities, during the summer of 2005 Professor John Maeda organized the first 'Digital Information Design Camp', a three-week-long exploration, completely in cyberspace." (John Maeda - AIGA)

Posted on August 04, 2005 | Permalink

We Are the Web

"Cartography has gone from spectator art to participatory democracy. (...) In part because of the ease of creation and dissemination, online culture is the culture. (...) Our Machine is born. It's on." (Kevin Kelly - Wired Magazine)

Posted on August 02, 2005 | Permalink

Key benefits of a single intranet or public website

"A single website is more connected and credible. It is more consistent and cost effective. It is easier to manage and measure." (Gerry McGovern)

Posted on July 31, 2005 | Permalink

Have you got too many websites?

"Too many websites are nearly always a bad idea. Getting your customer to remember one web address is more than enough of a challenge." (Gerry McGovern)

Posted on July 24, 2005 | Permalink

Information and knowledge: An evolutionary framework for information science

"Many definitions of information, knowledge, and data have been suggested throughout the history of information science. In this article, the objective is to provide definitions that are usable for the physical, biological, and social meanings of the terms, covering the various senses important to our field." (Marcia Bates - Information Research 10.4)

Posted on July 20, 2005 | Permalink

The Effects of Line Length on Reading Online News

"This study examined the effects of line length on reading speed, comprehension, and user satisfaction of online news articles. Twenty college-age students read news articles displayed in 35, 55, 75, or 95 characters per line (cpl) from a computer monitor. Results showed that passages formatted with 95 cpl resulted in faster reading speed. No effects of line length were found for comprehension or satisfaction, however, users indicated a strong preference for either the short or long line lengths." (A. Dawn Shaikh - Usability News 7.2 2005)

Posted on July 17, 2005 | Permalink

Designing for the Personal InfoCloud

Presentation at WebVisions 2005 July 15, 2005 in Portland, Oregon USA (Thomas Vander Wal)

Posted on July 17, 2005 | Permalink

Recall ability: Web content versus print content

"People are extremely task-focused on the Web. That means they are much less open to content that is not directly related to the task at hand." (Gerry McGovern)

Posted on July 17, 2005 | Permalink

Every user is new and different...

"Every reader is new and different. And as long as the user is new, then the experience of their interaction with the product, service, book... is new and different. Every new user breathes new life into what we create and deliver." (Kathy Sierra - Creating Passionate Users)

Posted on July 14, 2005 | Permalink

Prove the value of your content with numbers

"Getting senior management's attention is about showing how costs can be reduced and/or value created. Content needs to show how it will reduce costs by X percent and increase productivity by Z percent." (Gerry McGovern)

Posted on July 10, 2005 | Permalink

First Monday Special Issue: Music and the Internet

"The relationship between music and the Internet is a site of perceived possibility and volatility. Stories of music theft, illegal downloads, unresolved court cases, and anti-piracy technologies, are now prominent. Conversely, stories about the creation of real-time music composition, music's increasing accessibility, the regeneration of music collecting, and the development of virtual music communities have also become prominent. " (First Monday)

Posted on July 10, 2005 | Permalink

Web branding is more than skin deep

"Web branding is much more about function than image. Great websites put substance before flash. This reflects a knowledge society that has become more rational in how it makes decisions." (Gerry McGovern)

Posted on July 03, 2005 | Permalink

Knowledge management: No such thing as knowledge worker

"For those who manage well, there is a bright and prosperous future. For those who are managed, the future - certainly the income prospects are not so bright." (Gerry McGovern)

Posted on June 27, 2005 | Permalink

Visual Communication Questions

"If any stakeholders complain about their visual prominence in the design, offer to revisit the ordering of the list and bring in the rest of the stakeholders that already agreed to the prioritization." (Luke Wroblewski - Functioning Form)

Posted on June 26, 2005 | Permalink

How I Learned To Stop Worrying and Relinquish Control

"Relinquishing control is a scary prospect because it diminishes certainty. With control comes predictable outcomes that you can bank on. But in this increasingly complex, messy, and option-filled world, we must acknowledge that our customers hold the reins. Attempts to control their experience will lead to abandonment for the less onerous alternative. What we can do is provide the best tools and content that they can fit into their lives, and their ways." (Peter Merholz - Adaptive Path)

Posted on June 26, 2005 | Permalink

Return of Ideas

"Some time ago I wrote about the great conference in New Zealand, 'Better by Design', and recommended that people would go to their site and look at the slides. I suppose a lot of you did, and I would now like to give you some heads-up for reading even more informational stuff. Peter Zec's slideshow 'Return of Ideas' is now online and I really recommnd you go there and read the slides - it's killer stuff. Infact it's 110 pages of killer stuff. Free." (cph127)

Posted on June 19, 2005 | Permalink

The two fundamental skills of web writing

"Writing for how people search and writing quality links are the two fundamental skills of web writing. Think carefully about search behavior and make sure your links are always clear and logical." (Gerry McGovern)

Posted on June 19, 2005 | Permalink

You've got to find what you love

Audio included - "Stay Hungry. Stay Foolish." (Steve Jobs - Stanford Report) - courtesy of kottke

Posted on June 16, 2005 | Permalink

Turning knowledge into power

"We are in an era of knowledge abundance. Traditional management theory focuses on knowledge scarcity. We need new management strategies to deal with so much communication and so much knowledge." (Gerry McGovern)

Posted on June 12, 2005 | Permalink

Stop your presentation before it kills again!

"I'll leave you with Tufte's fateful words, 'Power corrupts. PowerPoint corrupts absolutely.' Be careful out there... someone could get hurt." (Kathy Sierra - Creating Passionate Users)

Posted on June 09, 2005 | Permalink

John Maeda at Cologne

Video download - "On January 12th, 2002 the students of the Design Department at the University of Applied Sciences awarded John Maeda the 'Cologne Thumper' (Kölner Klopfer). Recording of the award ceremony including Maeda's talk. It is 1 hour and 32 minutes long and contains the introduction and John Maeda's talk." (sendung.de)

Posted on June 06, 2005 | Permalink

Why it matters to focus on your reader

"Where are those who see websites as acts of creation separate from the people who will visit those websites. There are those who see people and create websites to meet these people’s needs." (Gerry McGovern)

Posted on June 05, 2005 | Permalink

Think Sexy

"If you want to create passionate users, you need to understand passion. We do it in the geekiest of ways on this blog by reverse-engineering. But we can't just study it; we have to feel it." (Kathy Sierra - Creating Passionate Users)

Posted on May 31, 2005 | Permalink

Business & Design

"As the number of designers interested in owning a seat at the corporate decision-making 'table' grows, the number of business strategies advocating design solutions expands as well. Designers keep asking: 'How can we convince business owners that investments in design processes are money well spent?'
Simultaneously, a number of business publications (most notably Fast Company) are telling corporate decision makers that 'design matters'. It's useful for both sides to view the discussion from each other's perspective." (Luke Wroblewski - Functioning Form)

Posted on May 30, 2005 | Permalink

Make sure your intranet is well perceived by staff

"Many intranets are only now beginning to show their true potential. However, many staff, having had unsatisfactory previous experiences of the intranet, may need quite some convincing that the intranet is now genuinely useful." (Gerry McGovern)

Posted on May 29, 2005 | Permalink

Completely Rethinking the Web

"The Web is broken. Sites are clumsy and not optimized for each customer. Interface devices are woefully inadequate. Despite the power of the Web and the potential of ever-evolving technology, our execution is collectively dreadful. For all of the good things we've done and the gains we’ve made, the Web in general remains a very poor experience." (Dirk Knemeyer - Digital Web Magazine)

Posted on May 19, 2005 | Permalink

Your website needs a call to action

"The Web is task-focused. The best websites get to the point. They ruthlessly eliminate waffle and happy talk. They focus on helping people complete key tasks as quickly as possible." (Gerry McGovern)

Posted on May 15, 2005 | Permalink

Publish the website you can manage

"Your job as a web manager must be about a relentless focus on quality. Always put quality first and you will create a website that delivers real and sustainable value." (Gerry McGovern)

Posted on May 10, 2005 | Permalink

Personal, anticipated information need

"The role of personal information collections is a well known feature of personal information management. The World Wide Web has introduced to such collections ideas such as filing Web pages or noting their existence in 'Bookmarks' and 'Favourites'. It is suggested that personal information collections are created in anticipation of some future need for that information-personal, anticipated information need, which also underlies the design of formal information systems." (Harry Bruce - Information Research 10.3)

Posted on May 02, 2005 | Permalink

Context matters

"Context plays a more fundamental role for Asians than for westerners. Asians have a more difficult time thinking of an object as completely separate from its background. Americans, on the other hand, focus on objects... things and categories more than relationships. Asians think in verbs where we think in nouns. And these differences can have profound implications." (Kathy Sierra - Creating Passionate Users)

Posted on May 02, 2005 | Permalink

Why web managers need to get out on the road

"The better the web manager the more time they will spend out of the office; the more time they will spend in front of the reader." (Gerry McGovern)

Posted on May 01, 2005 | Permalink

In Defense of PowerPoint

"I started this essay in January 2004 - over a year ago - but it lay hidden in my file of 'in progress' writings. I didn't finish the essay because I gave an interview with Cliff Atkinson on the topic, but the paper goes into the issues in much more depth than the interview. So, here it is: it may be late, but the lessons are just as relevant as ever." (Donald Norman)

Posted on April 29, 2005 | Permalink

Number one skill for managing a website

"Having a deep understanding of the gut instinct of your customer is the number one skill of managing a website. That involves getting face to face with them." (Gerry McGovern)

Posted on April 25, 2005 | Permalink

It's a Whole New Internet

"Something is happening right now, and the developer community has an electric gleam in its eye. Curious, inventive people are making cool stuff again. There’s been a notable shift, and it's incredibly exciting. (...) Watch closely, ladies and gentlemen. Things are about to change in a very big way." (Janice Fraser - Adaptive Path)

Posted on April 22, 2005 | Permalink

Metaphors We Surf The Web By 

"The way people think about the World-Wide Web (WWW) has implications for the way that they navigate it. In this paper, we discuss the nature of people's metaphorical conception of the WWW, as gathered from interviews with beginning and experienced web users. Based on linguistic data, we argue that people naturally think of the web as a kind of physical space in which they move, although information on the web is not physical, and web users do not actually move. Nevertheless, such metaphorical thought is motivated by the same basic image schemata that people rely on to mentally structure everyday life." (Paul P. Maglio and Teenie Matlock 1998) - courtesy of iai digilib

Posted on April 21, 2005 | Permalink

Development of the Genre Concept

"The elements of this framework can be traced back in the theory of genre, as it has developed during the 20th century. The overview of this development below covers the dominant ideas and theories, that have given rise to the genre concept as summarized by Berkenkotter and Huckin. The first part is an outline of modern genre theory. It summarizes the historical background, necessary to understand the application of the genre concept to digital communication. The second part is a review of literature on digital genres (or cybergenres). This section is more detailed than the first part. The broader context is 'genre as framework for electronic publishing'. This point of view is inspired by the idea, that genre creates shared expectations about the form and content of communication. In this way, genre characteristics are relevant to the design of electronic documents and websites, and genre analysis can be incorporated in the broad field of content engineering (or information engineering, as it is named elsewhere). Leading questions are, in which way such an approach might help to increase the effectiveness of electronic documents, and how the engineering process itself could benefit from a detailed analysis of generic elements." (Leen Breure - University of Utrecht) - courtesy of peterme

Posted on April 13, 2005 | Permalink

In Defense of Cheating

"In this essay, I focus upon changes to curriculum and instruction that would change the emphasis in school systems from that of competition to cooperation, from arbitrary grading on the curve to mastery assessment of a student's accomplishments. But these changes are only part of the restructuring required of our educational systems. Many more changes are needed." (Donald A. Norman - ACM Ubiquity)

Posted on April 06, 2005 | Permalink

Get linked to get found in search engines: Part 2

"Go for quality. Go out and get links, and try to control the words in the links you get. Remember, an easy-to-get link is probably of little value." (Gerry McGovern)

Posted on March 27, 2005 | Permalink

CPH127: Design + Innovation

"This is a brand spanking new blog about the major influence of design as a motor for innovation, and like wise the other way around. We are neither 100% design-focused nor are we 100% business-focused. Our team consists designers, MBAs, dot-com entrepreneurs and all the other folks you would never expect to be on this kind of blog." (About CPH127) - courtesy of kelake

Posted on March 24, 2005 | Permalink

Information Esthetics: Lecture Series One

"Making data meaningful - this phrase could describe what dozens of professions strive for: Wall Street systems designers, fine artists, advertising creatives, computer interface researchers, and many others. Occasionally something important happens in these practices: a data representation is created that reveals the subject's nature with such clarity and grace that it both informs and moves the viewer. We both understand and care. This is the focus of Information Esthetics." (Chelsea Art Museum) - courtesy of victor lombardi

Posted on March 23, 2005 | Permalink

The Consumer Infotronics Industry

"(...) I think that the iPod represents the tip of the iceberg. The iPod heralds the emergence of a new 21st century industry that I will call, for lack of a better set of words, consumer infotronics. The reason why we need a new term to describe this industry (versus calling it a new category) is that it is about going beyond what the consumer electronics industry currently represents." (John Maeda - Simplicity)

Posted on March 23, 2005 | Permalink

d.school: Stanford Institute of Design

"We believe great innovators and leaders need to be great design thinkers. We have a dream about building a place for design at Stanford. We want to build a place where design thinking is the glue that binds people together, a place we call the d.school. We want the d.school to be a place for Stanford students and faculty in engineering, medicine, business, the humanities, and education to learn design thinking and work together to solve big problems in a human centered way. We want it to be a place where people from big companies, start-ups, schools, nonprofits, government, and anyone else who realizes the power of design thinking, can join our multidisciplinary teaching, prototyping, and research." (Stanford University)

Posted on March 11, 2005 | Permalink

Someone Forgot To Tell Schools That It's The 21st Century

"Are school systems, classrooms and teachers obsolete? No less so than the horse was with the coming of the automobile age (...)" (Kathy Sierra - Creating Passionate Users)

Posted on March 06, 2005 | Permalink

Use Cases Part II: Taming Scope

"The use case model can be a powerful tool for controlling scope throughout a project's lifecycle. Because a simplified use case model can be understood by all project participants, it can also serve as a framework for ongoing collaboration as well as a visual map of all agreed-upon functionality. It can, therefore, be a precious reference during later negotiations that might affect the project's scope." (Norm Carr and Tim Meehan - A List Apart)

Posted on March 06, 2005 | Permalink

Design and Strategy: Nobody Knows Anything

"Clement talked about his experience as president of AIGA and, more recently, his return to Sapient in trying to help them put together a(nother) design practice. Clement, being Clement, thinks in models, and presented two." - (Peter Merholz)

Posted on March 03, 2005 | Permalink

Is communications up to running intranet?

"The natural home of the intranet is in communications. However, intranet management requires particular skills that many traditional communications departments don’t have." (Gerry McGovern)

Posted on February 27, 2005 | Permalink

The Cognitive Science Millennium Project

"Here is the list of the one hundred most influential works in cognitive science from the 20th century as selected by our panel of esteemed judges from all the nominations we received. The works on the list are rank ordered, with #1 being the most influential." (Millennium Project) - courtesy of elearningpost

Posted on February 24, 2005 | Permalink

So where are all the Information Designers?

"Over time, we believe that this combination of skills will become the norm and may even become mandatory for many Information Design positions. Given the current economic climate, employers are already demanding more from their prospective new hires. As evidence of this trend, look at the career section in your local newspaper and you will see that employers are now asking for combination skill sets for many jobs. Companies are looking for people who can simultaneously write, design and develop websites. With a small amount of cross-training, many of today's Information Designers could position themselves for these multi-skilled jobs." (Online Learning)

Posted on February 17, 2005 | Permalink

Artefacts for Understanding

"Artefact derives from latin arte factum, which means artificial. In general, that implies an object made by the human hand, an artificial object. Artefacts are manmade for a specific purpose with an intention of fulfilling that purpose. Sometimes they also fulfill unspoken purposes. This paper addresses some aspects of the intentionally made artefacts and their way through the cooperative design process and how they will be attached to new meanings on the way." (Sinna Lindquist and Bosse Westerlund - Working Papers in Art and Design)

Posted on February 11, 2005 | Permalink

Designing Documents That Work 

"Documents must work for the people who send them, the people who produce them and the people that receive them." (Cheryl Kay - The Financial Communications Forum 2004)

Posted on January 31, 2005 | Permalink

Art 491: Information Design Course

"(..) designed to give you experience in participating on an interdisciplinary project research, design and development team to produce solutions that address real-world issues and clients. Information design focuses on the communication of complex ideas with clarity, precision, and efficiency (usable). Methodologies and technologies for efficient and effective information transfer are changing rapidly and will play a fundamental, and continual, role in your future. Products of information design range from computer (and other machines) interfaces, forms and documents (online or paper), wayfinding systems in 3D space (real or virtual), to maps, charts, diagrams, graphs and business presentations. Whatever your content area of specialty, you will be involved with the design and transfer of information the rest of your life." (Information Design Group - University of Idaho)

Posted on January 27, 2005 | Permalink

Real World Objects as Media for Augmenting Human Memory  

"This paper describes wearable interfaces for augmenting human memory, i.e., providing users with functions for archiving, transporting, exchanging, and retrieving their experiences by employing real world objects as memory storage, in everyday life." (Yasuyuki Kono et al. - Workshop on Multi-User and Ubiquitous User Interfaces 2004)

Posted on December 22, 2004 | Permalink

Social Aspects of Digital Information in Perspective

"This collection of articles will give JoDI readers a sample of the insights that social informatics studies can bring to understanding digital information design, use and implementation. It is a vibrant field that draws contributions from academics and practitioners in a wide range of disciplines. It is sometimes difficult to find these works scattered among the many journals in which they are published." (Journal of Digital Information 5.4)

Posted on December 16, 2004 | Permalink

The Marriage of Presentation and Structure

"Like marriage, just because you don't know what you're getting into doesn't mean you can't have fun with it." (Molly E. Holzschlag and Ethan Marcotte)

Posted on December 15, 2004 | Permalink

The History of Memory Techniques Leading to Mind Maps

"Mind Maps are an incredibly powerful memory tool that have been compared to having a 'Swiss army knife for the brain'. I am going to take you on a voyage of discovery that will take you, step by step, through the experiences, frustrations and explorations of one brain who found memory becoming his life's passion and work." (Tony Buzan - Map it!) - courtesy of xblog

Posted on December 14, 2004 | Permalink

Information Design Watch Dec. 2004

"(...) an insightful monthly briefing on information design issues and ideas." (Subscribe Dynamic Diagrams Newsletter)

Posted on December 08, 2004 | Permalink

Design Engaged: The final programme

"Design Engaged really was a smashing success, and I'd hate to think my encapsulation has failed to convey the intellectual contact high I experienced and in some ways am still riding. At least, maybe you can infer something useful from the shape these thoughts have assumed as they've filtered through my own vocabulary and prejudices." (Adam Greenfield - v-2 Organization)

Posted on December 07, 2004 | Permalink

Ten ways to continuously improve your intranet

"The amount of work involved in designing a new intranet or redesigning an existing intranet is minor compared to the time needed to maintain an effective intranet over the longer term. In fact, it is common for the initial excitement of a new intranet to fade away as the reality of day-to-day maintenance and the challenges of improving the intranet become apparent." (Donna Maurer and Tina Calabria - KM Column)

Posted on December 06, 2004 | Permalink

Technology not answer to every problem

"Understanding where technology is strong and where people are strong is an essential skill of the modern manager. Too often today, technology is doing things that would be better done by people." (Gerry McGovern)

Posted on December 05, 2004 | Permalink

Activity-Centered Design: An Ecological Approach to Designing Smart Tools and Usable Symbols

Review - "The book is clearly intended as the beginning of an on-going dialogue. It ends a bit like a Star Wars movie, with the promise of a sequel. There is clearly opportunity for additional work in data representation, as well as deeper study into each of the areas described in these six chapters. However, the book provides an excellent incentive for system designers to pursue activity-centered design, and a good initial set of tools to start them on their way." (Carl Bedingfield - ACM Ubiquity)

Posted on December 02, 2004 | Permalink

Gregory Bateson: The Centennial 1904-2004

"Aspects of this worldview derived from his association in the 1940s with Warren McCulloch, John von Neumann, Claude Shannon, and Norbert Wiener et al, who were all present at the creation of cybernetic theory. It was the radical epistemology behind these ideas seemed to inform a lot of this thinking." (John Brockman - Edge)

Posted on November 30, 2004 | Permalink

Internet marketing motto: be useful

"E-marketing is about substance over show, logic over emotion, and text over graphics. Good web marketers follow the Google motto: be useful." (Gerry McGovern)

Posted on November 29, 2004 | Permalink

Orange: An Online Journal of Technical Communication and Information Design

"The growing field of Technical Communication once primarily focused on the communication of technical information through manuals and help systems. In recent years the field has expanded to include a variety of specialized disciplines that utilize technology to communicate -- and has adopted much more sophisticated theories of communication to accomodate these changes. The Orange Journal of Technical Communication and Information Design is a graduate student journal that strives to foster critical thinking and discussion on a wide variety of topics and issues important to technical communicators." (About Orange)

Posted on November 28, 2004 | Permalink

Design Engaged retrospect

"Amsterdam was not only centrally located for many of the participants, but it's also small, walkable, dense, vital, complex, efficient, stylish, and civilized. All of which make it kind of perfect for a bunch of designers to wander around for three days taking thousands of pictures. I've felt that Amsterdam tends to embody naturally whatever theme Doors of Perception's focussed on: from 'lightness' to 'play' to 'flow'." (Andrew Otwell)

Posted on November 24, 2004 | Permalink

IIID Expert Forum for Knowledge Presentation: Preparing for the Future of Knowledge Presentation (Revisited)

Resources for Communication Forum for discussion, planning, and collaboration: Experience the conference via audio or video and summaries or papers via html or pdf (May 30-31, 2003, Institute of Design, IIT Chicago, IL). - (About the Expert Forum)

Posted on November 21, 2004 | Permalink

Corporate Identity and the Web: What your homepage tells about your organization 

"In the literature you find a lot of hints concering web design and usability of web pages. But how do you compare web pages? Which ones are good or bad? What does a homepage say about your organization? This paper is based on research over the last couple of years and uses linguistic strategies to analyze electronic business communications - including newsletters and web sites. Unfortunately, linguistics is usually not used very often for electronic communication theories, but the variety of theories and tools are a good starting point to find synergies between computer science, marketing and webdesign." (Michael Beer - UI4ALL: 8th ERCIM Workshop)

Posted on November 21, 2004 | Permalink

Design Engaged Presentations

"An ongoing list of links to Design Engaged presentations." (Andrew Otwell)

Posted on November 18, 2004 | Permalink

From Collision to Convergence 

Presentation from Design Engaged 2004 in Amsterdam - "Just as Portable Media Players are getting ready to flood the market, bit-based video streams seep into the liquid crystal displays of our connected mobile devices. Scattered findings from a born-again viewer playing auto-ethnographer." (Fabio Sergio)

Posted on November 16, 2004 | Permalink

Innovation Heats Up! 

"An important conversation at an important moment: The nature of business is changing... The nature of design is changing too... Let's try to assess the new role of a switched design experience." (Larry Keeley - AIGA Gain Conference 2004)

Posted on November 15, 2004 | Permalink

The Sphere of Design

"The web design community thankfully seems to be wrapping up the 'design vs. usability' argument. In case you missed it, the conclusion was: 'Not either/or but both, and it depends.' Design leaders have proved that web sites can be both usable and beautiful, but we lack a vocabulary to talk about this new standard. The question now is not 'Which is most important?', but 'How do we deliver what's most important?' This article introduces the 'Sphere of Design', which is a simple conceptual model that illustrates the relationship and trade-offs between 'looks' and 'works'." (Ben Hunt - Scratchmedia)

Posted on November 15, 2004 | Permalink

How Do People Evaluate a Web Site's Credibility?

"Our results about the connection between Design Look and perceived credibility suggests that creating Web sites with quality information alone is not enough to win credibility in users' minds." (Consumer WebWatch)

Posted on November 14, 2004 | Permalink

Do you manage a website or a warehouse?

"There are two types of people involved in websites today: those who see content as an asset, and those who see it as a commodity. The latter better start looking for a new career." (Gerry McGovern)

Posted on November 14, 2004 | Permalink

Design Engaged Photos

"Place for participants in the November 2004 Design Engaged workshop to put photos" (flickr beta) - courtesy of thomas vander wall

Posted on November 13, 2004 | Permalink

Do you make this obvious web design mistake?

"The most common web design mistake is to design for the exception, and to ignore the obvious. That's because designing for the obvious is boring, while designing for the exception is fun." (Gerry McGovern)

Posted on November 07, 2004 | Permalink

The Dance of Understanding

"We subscribe to the view (...) that a satisfying experience of understanding does not result from invoking objectivity, the truth, or a compelling argument, to achieve agreement by the force of reason, nor from a process of information exchange, but from some other qualities of the biological interaction itself." (Lloyd Fell and David Russell - Radical Constructivism)

Posted on November 05, 2004 | Permalink

Mapped Pictures: A draft chapter from Beautiful Evidence

"Here is a long chapter from Beautiful Evidence. Comments appreciated. The chapter will be up on the board for a few weeks. Thanks, E.T." (Edward Tufte)

Posted on November 01, 2004 | Permalink

Stupid Voters

"At the end of the article, he quotes a Florida elections supervisor, who makes a mean-spirited remark about 'stupid people' who vote -- arguing that no matter how good the redesign, they (those stupid people) won't mark it right. Cynical comments like these make me believe that every time one of us has the chance to articulate the needs of citizens, we should. There are too many of these public officials who pollute the air with their snide remarks and who blame the general public for not knowing what to do when confronted with their atrocious writing and design." (Karen Schriver - InfoDesign-Cafe Oct. 2003)

Posted on October 29, 2004 | Permalink

The users' voice in the timetable dialogue

"Research indicates that people have difficulty understanding and using public transport timetables when they are presented in the well-established genre of a two-dimensional matrix. In a project (...), we used a methodology which integrated user's information needs with research into historical design solutions, legibility, and current technology. Our application of the methodology generated a design solution which our testing showed helped to enhance user’s effective understanding of the public transport system." (Maureen MacKenzie - Communication Research Institute of Australia)

Posted on October 20, 2004 | Permalink

Institute of Network Cultures

"The Institute of Network Cultures (INC), which was set up in June 2004, caters to research, meetings and (online) initiatives in the area of internet and new media. Not only will the INC facilitate, but also initiate and produce a range of projects. Its goal is to create an open organizational form with a strong focus on content, within which ideas (emanating from both individuals and institutions) can be given an institutional context at an early stage. Based on the fusion of old and new media, the INC aims to organize both public and internal meetings and to formulate new research." (About INC)

Posted on October 20, 2004 | Permalink

eGovernment: No website is better than a bad one

"Not publishing is much better than publishing poor quality content. Most people come to websites to carry out tasks. Quality content will help them complete these tasks quickly and efficiently. Poor quality content hinders task completion, and frustrates and annoys people." (Gerry McGovern)

Posted on October 17, 2004 | Permalink

Elegance Through Simplicity

"By keeping goals in mind and design simple, you can achieve elegant, easily understandable data presentations." (Stephen Few - Intelligent enterprise Magazine) - courtesy of john rhodes

Posted on October 17, 2004 | Permalink

Homemade Mayonnaise

"Too lazy to leave my home in the middle of food preparation (...), I grabbed a clean bowl and my whisk to make some of my homemade mayo." (Michael Chu - Cooking for Engineers) - courtesy of mark bernstein

Posted on October 11, 2004 | Permalink

New Europe, New Spirit

"In central Europe, design is at a crossroads. It is 15 years since the collapse of communism and the arrival of democracy and the free market and a great deal has happened in the design communities of countries such as the Czech Republic, Croatia, Slovenia, Poland and Hungary. Design is at different stages of development, reflecting national economic conditions and the relationship of designers with their own local traditions of design, but certain factors are shared, and it is these opportunities and dilemmas that I want to explore." (Rick Poynor - Design Observer)

Posted on October 06, 2004 | Permalink

Information Design Journal + Document Design 12:1

"(...) a forum for both practitioners and researchers. It aims to enhance design knowledge and practice so that informed design can support people's interactions with printed and electronic materials, whether using verbal text, numbers, pictures, diagrams or other forms of representation. IDJ+DD brings together the variety of ways of investigating and thinking about the effective design of information in various genres." (John Benjamins Publishing Company)

Posted on October 04, 2004 | Permalink

Interactive Annual 10 Winners

"This year's winners were selected by our distinguished jury from a group of entries including Web sites, Kiosks, CD-ROM projects and PDA's. The 43 winning projects are showcased, and in further detail in the September/October 2004 issue of Communication Arts magazine." (Communication Arts) - courtesy of elearningpost

Posted on September 29, 2004 | Permalink

Panadol 24 Pack: New instructions for consumers

"This case history demonstrates how information design research and practice can bring about useful social change on a large scale. It is a lightly edited version of a report prepared for GlaxoSmithKline (GSK) in August 2002 following our work on redeveloping the consumer instructions for Panadol, the most widely used paracetemol analgesic in Australia." (David Sless - Communication Research Institute of Australia)

Posted on September 29, 2004 | Permalink

Knowledge management: Are you too busy to think?

"There are certain words you need to ban the use of, and 'busy' is one of them. In knowledge-driven economies, 'busy' is an outdated word that reflects a manual labor approach to work. Instead of 'busy' you need to use words such as 'effective' and 'productive'." (Gerry McGovern)

Posted on September 26, 2004 | Permalink

Culture and Websites

"Internationalization has become a very popular topic around web design. Designers are becoming more aware of the global scale of websites and are taking into account different language character sets, date formats and currencies. The more subtle effects of culture, however, are less evident. In an attempt to study these factors, Aaron Marcus and Emilie W. Gould discuss how Hofstede's cultural dimensions of power-distance (PD), individual vs. collectivism (IC), masculinity vs. femininity (MAS) and uncertainty avoidance (UA) and long term vs. short term orientation (LTO) may apply to global web sites. As an exercise, I looked at several corporate and consumer websites that might illustrate - or perhaps contradict - the patterns Marcus and Gould described." (Kevin Cheng - OK/Cancel) - courtesy of chris mcevoy

Posted on September 26, 2004 | Permalink

What is a digital document?

"The question 'What is a digital document?' is seen as a special case of the question 'What is a document?' (...) Old confusions between medium, message, and meaning are renewed with digital technology because technological definitions of "document" become even less realistic when everything is in bits." (Michael K. Buckland)

Posted on September 26, 2004 | Permalink

Information as thing

"Three meanings of 'information' are distinguished: 'Information-as-process'; 'information-as-knowledge'; and 'information-as-thing', the attributive use of 'information' to denote things regarded as informative. The nature and characteristics of 'information-as-thing' are discussed, using an indirect approach ('What things are informative?'). Varieties of 'information-as-thing' include data, text, documents, objects, and events. On this view 'information' includes but extends beyond communication. Whatever information storage and retrieval systems store and retrieve is necessarily 'information-as-thing'." (Michael K. Buckland)

Posted on September 26, 2004 | Permalink

Credibility of Online Health Information

"Kris Freeman (University of Washington) let me know her thesis research got published. A while back I gave Kris a tiny bit of help, for which she graciously thanked me. I'm always happy to see new research about web credibility and expect more good things from Kris. Congrats!" (Captology Notebook)

Posted on September 14, 2004 | Permalink

Data, Information, Knowledge, and Wisdom

"What follows is the current level of understanding I have been able to piece together regarding data, information, knowledge, and wisdom. I figured to understand one of them I had to understand all of them." (Gene Bellinger et al.)

Posted on September 13, 2004 | Permalink

Less is more for government websites

"Many governments have so far approached the Web with a rather crude strategy of getting every service online. This has resulted in a proliferation of often poor quality websites. The strategy should be to identify the most appropriate government services for the Web and to do them really well." (Gerry McGovern)

Posted on September 12, 2004 | Permalink

Intranet Trends to Watch For

"Cultures and priorities vary, but there are some common issues for organizations as intranets continue to evolve." (Shiv Singh - Line56)

Posted on September 02, 2004 | Permalink

Links and Causal Arrows: Ambiguity in Action

"Here is a complete draft of a chapter on linking lines and causal arrows from my Beautiful Evidence. This chapter suggests methods for showing linking lines and causal arrows, and also demonstrates ideas for assessing the credibility of various links. That is, the links themselves are taken as explanatory evidence. Note the typographic design of the organization chart which replaces the conventional design of bureaucrats-in-boxes." (Edward Tufte)

Posted on August 30, 2004 | Permalink

Information Design Models and Processes: Introduction to a special issue

"A crucial aspect of most (if not all) Web systems is the way in which information is utilised and managed. Recent work on areas as diverse as topic maps, information architectures, adaptation of the Unified Modeling Language, agile development methods such as extreme programming, and modelling for the semantic Web, have all contributed to an emerging understanding of how to design the information structures that underpin the Web (and of course much of this work has in turn been informed by research in areas like hypertext and HCI)." (David Lowe - Journal of Digital Information 5.2)

Posted on August 13, 2004 | Permalink

Information: The New Currency

"I = VT/AP: I = perceived cost of information to owner of information; V = validity of the information; T = time and effort to enter the information; A = availability of the information elsewhere; P - potential value to the owner of the information." (Kevin Cheng - OK/Cancel)

Posted on August 10, 2004 | Permalink

e-Learning and language change: Observations, tendencies and reflections

"This paper discusses the globalization of e–learning, changes in languages as an effect of distance technologies and the lingua franca of modern times, English, and its effects on other languages. Hybrid languages such as Spanglish (Spanish English) and Swenglish (Swedish English) emerges as an effect of the increasing interaction between non–English languages and the dominant English language. The need for speed and efficiency in communication and the adaptation to new technology changes language dramatically as is observed in chat and SMS–mediated communication. The complexity of modern human communication is discussed with a historical perspective - the old modes of communication can now be used via Internet but this transfer changes their characteristics." (First Monday 9.8)

Posted on August 07, 2004 | Permalink

Attract and Keep Customers: Site Design Tips to Improve Your Sales

"Research has long shown that the leading factor in persuading shoppers to buy from an e-commerce Web site is ease of navigation -- findings that were supported in a recent survey by Jupiter Research. In other words, customers are saying make your site easy-to-use, and you'll earn our sale." (James Maguire - eCommerce Guide)

Posted on August 06, 2004 | Permalink

Embracing Information Architecture and Information Design

"Information architecture (IA) and information design (ID) are two fields that are taking the Web experience to a new level. They form the foundations of what is now widely known as user experience design (UXD). In this article, I argue that e-learning teams too have to embrace UXD practices in addition to learning design practices to take the learning experience to a higher level." (Australian Flexible Learning Community)

Posted on August 03, 2004 | Permalink

DIS2004: Day One: Bill Mitchell Keynote

"He's given an excellent talk on how campus design and design for learning spaces have been changed by wifi and ubiquitous computing." (Black Belt Jones)

Posted on August 03, 2004 | Permalink

Not everyone is worth supporting

"Support costs money. Some customers are worth supporting because they are, or have the capacity to be, profitable. Some customers are not worth supporting because the cost of supporting them is greater than the profit that can be made from them. Differentiating between profitable and unprofitable customers is a critical skill." (Gerry McGovern)

Posted on August 01, 2004 | Permalink

Bringing human information behaviour into information systems research: an application of systems modelling

"In their influential paper, Dervin and Nilan compared and contrasted the 'traditional' and 'alternative' paradigms for human information behaviour research, highlighting the inadequacies of the former and promoting the importance of the latter. In this paper, we argue that the two paradigms are not irreconcilable. We offer a research framework that allows qualitative and quantitative views of the same problem to be combined using systems models. We demonstrate how this approach can be used to reconcile the six key differences between the two paradigms as argued by Dervin and Nilan." (David Johnstone et al. - Information Research July 2004) - courtesy of chris mcevoy

Posted on July 30, 2004 | Permalink

These web sites are identical - or are they?

"This survey compares 10 web sites through elements of their layout: styles, page construction and elements. The survey seeks similarities and differences between those well known web sites, built by famous, talented designers. What can be observed is that those web sites agree on implicit, internalized layout and design norms (Consensus rate), and that deviance from these rules (Dissidence rate) is uncommon." (François Briatte) - courtesy of douglas bowman

Posted on July 28, 2004 | Permalink

Forms: The importance of getting it right

"Problems start when forms are forgotten or not given the attention they require. Forms are not seen as exciting or prestigious when compared to a glossy brochure, so they are often left with no owner or person responsible for them, which leads to inconsistency and confusion." (Lift)

Posted on July 27, 2004 | Permalink

Political Web sites not pulling in voters

"The sites often made it hard for users to find policies on particular topics due to poor information design, such as structure and labelling, and poor interaction and visual design, where it was unclear where links were taking the user." (ZDNet Australia)

Posted on July 27, 2004 | Permalink

Support is where brands are won and lost

"If brand loyalty is best measured by gut feeling then there are few better ways to test its strength than when a customer requires support, because that’s when feelings are high. Today, most organizations pretty much wash their hands of the customer after they’ve sold them the product. This is a shot-sighted strategy." (Gerry McGovern)

Posted on July 26, 2004 | Permalink

Information Design Methods and Productivity

"In many ways this is a model project: it provides empirical evidence of successful problem-solving methods in information design with clear evidence from before and after the introduction of the new designs. It stands on its own as a case study of successful information design, and much of this paper is concerned with the detailed methods that were used and the resulting performance of the designs." (Phil Fisher and David Sless - CRIA)

Posted on July 20, 2004 | Permalink

Software That Lasts 200 Years

"The structure and culture of a typical prepackaged software company is not attuned to the long-term needs of society for software that is part of its infrastructure. This essay discusses the ecosystem needed for development that better meets those needs." (Dan Bricklin)

Posted on July 20, 2004 | Permalink

Getting senior management engaged in the Web

"The extent of senior management involvement in the Web is a clear indication of the value of the Web to your organization. If your senior management currently don't recognize the importance of the Web, then it is vital that they are educated as to its value." (Gerry McGovern)

Posted on July 18, 2004 | Permalink

Too Much Information Is Not Enough

"With all the information available, the information design challenges are daunting. But banks are learning that it is better for their customers, and ultimately more profitable for the bank, to provide all the facts and to simply focus on how best to present these facts than it is to leave customers to speculate as to what is happening with their checking account." (Chris Musto - CMP) - courtesy of karel van der waarde

Posted on July 15, 2004 | Permalink

The Web: Inside the bubble was a revolution

"It is said that we overestimate the short-term impacts of a revolution and underestimate the longer-term ones. I have known people who overestimated and others who underestimated the short-term impacts of the Web. I have met some who believed that after the dot com bust, the Web wasn't that important anymore. They couldn't be more wrong." (Gerry McGovern)

Posted on July 12, 2004 | Permalink

Small Screens, Big Lessons

"Small screens devices, with their constrained design environment and demanding target market, compel designers to strive for highly concise, effective user interfaces. This website is the companion to the 'Small Screens, Big Lessons' seminar series, which examines the various beneficial design elements that can be found in well-designed small screen interfaces. Many of the approaches and ideas found in the user interfaces for small screens can also serve as the basis for designing more effective desktop applications and websites." (Paul D. Hibbitts)

Posted on July 05, 2004 | Permalink

Papers from the Thirteenth International World Wide Web Conference

New York May 17-22, 2004 (WWW 2004) - courtesy of elearningpost

Posted on June 24, 2004 | Permalink

Making Knowledge Management Work on your Intranet

"In the information economy, the longevity of an organization is based as much on the sophistication of its knowledge management practices as it is on traditional differentiators such as the strength of its products, the talent of its employees, and its marketplace reputation and partner relationships. Simply speaking, as actionable and insightful information becomes the currency of an organization, there are few other ways to tap into any latent potential lost in the office corridors." (Shiv Singh - Boxes and Arrows)

Posted on June 22, 2004 | Permalink

Toward a Critical Practice in Design

"A critical practice challenges prevailing values through works based in some other set of values. This is a form of conscientiousness. In a world where technique has too often become an end in itself, a culturally critical attitude has become essential to meaningful design. How to seek and identify a problem is as important as how to solve a problem." (Usability News)

Posted on June 17, 2004 | Permalink

The mentality Of Homo interneticus: Some Ongian postulates

"Because typical experiences will differ, the mentality of the typical Internet user, or Homo interneticus, is likely to be significantly different from that of the typical reader of printed works or of writing or of the typical member of purely oral cultures. These differences include deep assumptions about time and space, authority, property, gender, causality and community." (Michael H. Goldhaber - First Monday 9.6)

Posted on June 09, 2004 | Permalink

Escher Staircases on the World Wide Web

"It is shown that Escher Staircases, i.e. cycles of four nodes in a graph with reciprocal links, form a basic structural element on the World Wide Web." (Ronald Rousseau and Mike Thelwall - First Monday 9.6)

Posted on June 09, 2004 | Permalink

Masters of Design

"No matter what you do for a living, design matters. Meet and learn from 20 visionary men and women who are using design to create not just new products, but new ways of working, leading, and seeing." (Bill Breen - Fast Company Issue 83) - courtesy of elearningpost

Posted on June 07, 2004 | Permalink

If you're on the Web, you're in sales

"Everybody on the Web is in the business of sales. It doesn’t matter whether you’re managing an intranet, a government or university website. You’re still selling something; still trying to get someone to do something. What do you want people to do? How are you going to convince them to do it?" (Gerry McGovern)

Posted on June 06, 2004 | Permalink

Sparklines: New revised draft from Beautiful Evidence

"The chapter is now 18 pages long and probably will require a high speed connection. Images that are blurry on the computer screen are crystal clear on paper. Stephen Malinowski, Brad Paley, and Bonnie Scranton helped with several important graphics. New examples or helpful comments much appreciated." (Edward Tufte) - courtesy of jason kottke

Posted on June 02, 2004 | Permalink

Information Design Journal + Document Design

General Editors: Jan Renkema, Wilbert Spooren, Paul Stiff and Sue Walker (University of Tilburg, NL / Vrije Universiteit, Amsterdam, NL / University of Reading, UK) - "Please note that as of 2004 volume 12, the Information Design Journal has joined forces with Document Design." (John Benjamins Publishing Company)

Posted on May 26, 2004 | Permalink

Doceo + mentum - a ground for a new discipline

"The aim of Documentation is rapidly and easily to provide all researchers, whatever their level of knowledge or culture, both with the materials of study which represent the totality of human experience and with detailed information on particular points. In scientific, technical, historical, social and industrial matters, it is the systematically organised intermediary between the public and documents, between those who read and those who write. It provides recorded information, that is, the distribution of information by the book, periodical, newspaper, and photographic image." (Niels Windfeld Lund - DOCAM'03 Conference)

Posted on May 26, 2004 | Permalink

Simplicity

"(...) an experimental research program at the Massachusetts Institute of Technology's Media Lab focused on developing technologies for design - designs that are simpler to understand, easier to use, and, ultimately, more enjoyable." (John Maeda)

Posted on May 25, 2004 | Permalink

Serious Games Summit 2004

"The Serious Games Initiative is focused on uses for games in exploring management and leadership challenges facing the public sector. Part of its overall charter is to help forge productive links between the electronic game industry and projects involving the use of games in education, training, health, and public policy. (...) This is the page to add your notes and slides from the 2004 Serious Games Summit 2004." (Serious Games Initiative) - courtesy of jeroen van mastrigt

Posted on May 18, 2004 | Permalink

The Power of Design

"IDEO redefined good design by creating experiences, not just products. Now it's changing the way companies innovate." (Business Week)

Posted on May 18, 2004 | Permalink

Flexing Paper's Muscles

"Paul Curzon of the Interaction Design Centre at Middlesex University looks at what paper is still good for and the blend of technologies useful for the writing process." (Usability News)

Posted on May 12, 2004 | Permalink

Intranets and knowledge sharing

"Much has been made of the emphasis on people and process in knowledge management. While it is certainly true that knowledge management is not a technology issue, effort must still be spent in providing a suitable environment to facilitate knowledge capture and sharing." (James Robertson - KM Column)

Posted on May 06, 2004 | Permalink

Digital Convergence: Insight into the future of Web design

"As digital products continue to converge, the Web will increasingly become just one component of more complicated products." (Dirk Knemeyer - Digital Web Magazine)

Posted on May 06, 2004 | Permalink

Sharing Digital Resources: Web-Wise 2004

"Selected papers from the Fifth Annual Conference on Libraries and Museums in the Digital World, sponsored by the U.S. Institute of Museum and Library Services and the university of Illinois at Chicago, 3-5 March 2004, Chicago." (First Monday) - courtesy of beth mazur

Posted on May 05, 2004 | Permalink

Web content management: a lot of great progress

"Every day there is tremendous work being done on the Web. Talented, dedicated people are working with limited resources and support to achieve brilliant results. If you're one of those people struggling to achieve the recognition you need, take a moment to take a bow." (Gerry McGovern)

Posted on May 02, 2004 | Permalink

The Evolution of Corporate Web Sites

"It's fascinating to see how they have evolved over the years, from the early days of magazine-style brochureware to the most recent trends of two-way Web interfaces." (Richard MacManus - Digital Web Magazine)

Posted on April 29, 2004 | Permalink

Reproduced and emergent genres of communication on the World-Wide Web

"Genres are useful because they are more easily recognized and understood by recipients of the communications. Therefore, we suggest that Web site designers consider the genres that are appropriate for their situation and attempt to reuse familiar genres. More explicit attention to genres may also speed the wider acceptance of newly emerging genres of communication unique to the Web." (Kevin Crowston and Marie Williams) - courtesy of victor lombardi

Posted on April 28, 2004 | Permalink

How much human support does your website need?

"A website should be measured based on the value it creates. What results do you want to get from your website? A 100 percent self-service website may simply not deliver the results you need. The right mix of self service and human support may in fact deliver the best value." (Gerry McGovern)

Posted on April 24, 2004 | Permalink

Storytelling: Scientist's Perspective: John Seely Brown

"The implications when technology is brought into the storytelling process." (John Seely Brown: Chief of Confusion)

Posted on April 23, 2004 | Permalink

The Impact of Design on Stock Market Performance 

"Design is a critical component of business performance. We've heard designers, commentators and companies say it. But, to date, the evidence for the link between shareholder return and investment in design has been scarce and anecdotal." (Design Counsil) - courtesy of jason kottke

Posted on April 23, 2004 | Permalink

The secret of managing a successful website

"The Web is about self-service. To achieve success in self-service you need to really understand how your visitors think and behave. If they are to serve themselves they must feel comfortable and confident. That requires getting to know their needs in a comprehensive manner. It requires an ongoing conversation with them." (Gerry McGovern)

Posted on April 19, 2004 | Permalink

The nonsense of 'knowledge management'

"Examines critically the origins and basis of 'knowledge management', its components and its development as a field of consultancy practice. Problems in the distinction between 'knowledge' and 'information' are explored, as well as Polanyi's concept of 'tacit knowing'. The concept is examined in the journal literature, the Web sites of consultancy companies, and in the presentation of business schools. The conclusion is reached that 'knowledge management' is an umbrella term for a variety of organizational activities, none of which are concerned with the management of knowledge. Those activities that are not concerned with the management of information are concerned with the management of work practices, in the expectation that changes in such areas as communication practice will enable information sharing." (T.D. Wilson - Information Research 8.1)

Posted on April 15, 2004 | Permalink

The three core principles of great web design

"The essence of a website is self-service. There are three core things that self-service needs to get right: convenience, speed, and price. Convenience means task achievement with minimum effort. Speed means that you get in and out of a website as quickly as possible. People are cheap on the Web." (Gerry McGovern)

Posted on April 11, 2004 | Permalink

Are you publishing too much on your website?

"Many websites are still publishing content that is not core to their business. The justification is that such content will indirectly deliver benefit. This is not a good idea. Focus on the content that is directly applicable to your organization’s objectives. Any other content confuses. It wastes time and money." (Gerry McGovern)

Posted on April 05, 2004 | Permalink

Web Design is Information Design

"Whereas the graphic designers job is usually to make something look good, the information designers job is to make something as logical and as easy to understand as possible. The information designer is less artist and more information architect and usability expert." (Andy Budd - Blogography) - courtesy of d. keith robinson

Posted on April 03, 2004 | Permalink

Content Mapping 

"Content Mapping is the theoretical framework used by Namahn's information designers to turn traditional, sequential information into manageable and re-usable document-like content objects, ready for multiple purposes." (Namahn Research Notes)

Posted on March 28, 2004 | Permalink

Smart style for conveying information 

"The catch is that the style ingredients - content, presentation structure and aesthetics - are mutually dependent. Resolving these dependencies is exactly why graphic design is difficult and the reason that our style has to get smart." (Lynda Hardman)

Posted on March 26, 2004 | Permalink

It's all in the process 

"Information design isn't necessarily about databases, spreadsheets, or even infographics. It's about process - designers and clients working together to solve problems and convey complex information though design systems that are functional and beautiful." (Ann Senechal - Adobe Magazine)

Posted on March 23, 2004 | Permalink

How to tell people what else you do on your website

"People come to your website on a mission. They want to do something specific. They are tunnel readers. Telling them what else you do - without annoying them - is a major challenge. Doing it well is about relevance and context. It’s about presenting the right content at the right time." (Gerry McGovern)

Posted on March 21, 2004 | Permalink

Programmers, designers and the Brooklyn Bridge

"Do engineers design? Can designers engineer? Looking back at great projects throughout history, it seems these kinds of questions never needed to be asked. There was a philosophy that surfaced in many great works that to do anything well required more than one skill set or discipline. On the contrary, unchecked specialization breeds fragile and shallow ideas. As technology has progressed, I think we’ve lost our connections with the great works of the past and the philosophies and attitudes that enabled their creation. The design and engineering of modern technology, software and the web has bred a hubris that anything older than a few years can’t possibly be relevant, and I think it’s a mistake. To argue this point, there is no better place to start as a basis of comparison and learning than the story of the Brooklyn Bridge." (Scott Berkun - UIweb) - courtesy of lawrence lee

Posted on March 21, 2004 | Permalink

A republic of information designers

"The introduction of an information elite does little to reassure us. Wurman (1995) sees a heroic role for 'a group of people, small in number, deep in passion, called Information Architects', struggling forward through the 'field of black volcanic ash' constituted by current design, in order to save humanity from the 'tsunami of data that is crashing onto the beaches of the civilized world'. This sounds more like a blurb for the next Spielberg blockbuster, with Information Architects as the good guys, than as a serious proposal about the role of information design. However, the conference brochure similarly suggests that the 'Republic of Information' is 'going to be laid out and planned by a new breed of architects, informed with a new level of understanding and purpose'." (Jos de Bruin and Remko Scha - Institute of Artificial Art Amsterdam)

Posted on March 19, 2004 | Permalink

Calm Technologies in a Multimedia World

"In an ideal world, computers will blend into the landscape, will inform but not overburden you with information, and make you aware of them only when you need them." (Alexandru Tugui - ACM Ubiquity)

Posted on March 19, 2004 | Permalink

Information Design: A young discipline 

"Information Design, ID, comprises research on analysis, planning, presentation, and understanding of a message - its content, language, and form. Regardless of the selected medium, a well designed information material will satisfy aesthetic, economic, ergonomic, as well as subject matter requirements. The study of information design can be summarised as a multi-disciplinary, multi-dimensional, and worldwide consideration." (Rune Petterson - Information Design and Product Development, Mälardalen University, Eskilstuna, Sweden)

Posted on March 17, 2004 | Permalink

How to design for the tunnel reader

"People may initially scan read on the Web; their eyes moving quickly across a page. However, when they find the keywords they are interested in, they tend to tunnel read. What this means is that they focus on a specific set of content. They basically don’t see anything else on your website." (Gerry McGovern)

Posted on March 14, 2004 | Permalink

How to make links work for your website

"Quality links from external websites will help get more of the right people to your website. Well written links within your website will ensure your readers can act in a way you want them to. Linking is about driving action. It's about getting the right people to the right content as quickly as possible." (Gerry McGovern)

Posted on March 07, 2004 | Permalink

Sparklines or Wordgraphs

"Here are some pieces of the sparkline chapter from Beautiful Evidence. I hope this material will be read carefully. Perhaps several Kindly Contributors will make some beautiful and interesting sparklines (or wordgraphics) with lots of data from a variety of fields." (Edward Tufte - Ask E.T.) - courtesy of peter merholz

Posted on March 05, 2004 | Permalink

A Recipe for Learning Web Design

"Web design and its related fields are still relatively young in the grand scheme of things and are still developing. (...) There are many different paths one can take to become a professional Web designer, each as different as the individuals that make up the Web design community." (D. Keith Robinson - Digital Web Magazine)

Posted on March 04, 2004 | Permalink

Cooperative brands: The importance of customer information for service brands 

"Focusing on a critical aspect in the relationship with consumers, Rob Waller and Judy Delin urge designers to create 'cooperative' communications - media that are relevant, clear, concise, thruthful, and informative. These attributes strengthen brand and build loyalty. Ignoring them causes confusion and doubt, weakening the connection with customers. Violating them - a 'final straw' experience - can end the customer relationship." (Rob Waller)

Posted on March 02, 2004 | Permalink

Design Matters

"Design matters. It matters in everyday life. It matters in everything we consume or use. It matters in every human endeavor. Without design and those people that commit their lives to its practice, the world that would result from that absence would be an intolerable place to live." (Andrei Herasimchuk - Design by Fire)

Posted on February 26, 2004 | Permalink

Wizards and Guides: Principles of Task Flow for Web Applications 2/2

"Although wizards are a common feature of the interface landscape, their rigidity clearly runs counter to one of the basic tenets of user-centered design: providing the user with appropriate control over the interaction. Therefore, like the pointy-hat mystics for whom they’re named, wizards should generally be treated with suspicion and skepticism, and ideally avoided whenever possible." (Bob Baxley - Boxes and Arrows)

Posted on February 26, 2004 | Permalink

Web Content Design

"What makes Web content effective? You'll find the answer here. Learn the basics of information design, Web writing style, and content maintenance." (Mazzie Ballheim)

Posted on February 24, 2004 | Permalink

Press releases are awful web content

"In the hierarchy of content, the press release is a bottom feeder. It is a single cell organism. In fact, it was never meant to see the light of day. To most people, reading a press release is about as interesting as reading a parking fine. And yet press releases proliferate on the Web." (Gerry McGovern)

Posted on February 22, 2004 | Permalink

The knowledge management puzzle: Human and social factors in knowledge management

"Knowledge management is often seen as a problem of capturing, organizing, and retrieving information, evoking notions of data mining, text clustering, databases, and documents. We believe that this view is too simple. Knowledge is inextricably bound up with human cognition, and the management of knowledge occurs within an intricately structured social context. We argue that it is essential for those designing knowledge management systems to consider the human and social factors at play in the production and use of knowledge." (J. C. Thomas, W. A. Kellogg, and T. Erickson - IBM Research)

Posted on February 18, 2004 | Permalink

Genre and Multimodality: A computer model of genre in document layout

"Layout and graphics are not random: they are used creatively to express meaning, just as language is. The GeM project analyses expert knowledge of page design and layout to see how visual resources are used in the creation of documents, both printed and electronic. The genre of a page (...) plays a central role in determining what graphical devices are chosen and how they are employed." (GeM Project Team)

Posted on February 17, 2004 | Permalink

Do you have a smiling face on your website?

"If you think it's great to have a smiling face on your website, join the crowd. It's hard to find a website these days that doesn't have a happy face. Unfortunately, the happy face syndrome is often a reflection of lack of focus. When everyone is smiling, where's the differentiation?" (Gerry McGovern)

Posted on February 16, 2004 | Permalink

Managing the Complexity of Content Management

"Content management systems suck. Or so you would think from the strife heard from analysts and practitioners alike. And yet, many websites regularly publish vast amounts of information with superior control and ease compared to manually editing pages. So where's the disconnect between what's possible and the too-often failure of CMS?" (Victor Lombardi - Boxes and Arrows)

Posted on February 10, 2004 | Permalink

Value-Driven Intranet Design

"Fundamentally, your intranet must be tied to value creation like other business services within your organization." (Shiv Singh - Boxes and Arrows)

Posted on February 10, 2004 | Permalink

Abstract identifiers, intertextual reference and a computational basis for recordkeeping

"This paper presents three proposals concerning the structure and maintenance of formal, inter–referential, digitally stored texts: (1) include abstract atomic identifiers in texts, (2) identify these identifiers with references to text objects, and (3) keep among the texts records of computationally substantiated claims about those texts. We use 'formal' in a narrow sense approximating computer–checkable; we are informed by informal symbolic practices used in mathematical text and program source text, which we hope to enhance and exploit explicitly. The basic management problem is how to alter texts rather freely without ruining the bases for claims depending upon them; this becomes an issue of accounting for various dependencies between texts." (Stuart Frazier Allen - FirstMonday 9.2)

Posted on February 10, 2004 | Permalink

Why Google is such a great brand

"Google has clarity and focus. Google knows that great brands serve a purpose. They are useful. Google genuinely believes in the motto: the searcher is king. It demonstrates that you can put the customer first and make a profit. Google keeps it simple and wins." (Gerry McGovern)

Posted on February 08, 2004 | Permalink

From Brick to Click - Bridging the Divide 4/7: Mastering Virtual Customer Service

Divide 4/7: Mastering Virtual Customer Service "(...) the secret to good customer service is paying attention: not allowing it to quietly slide out of focus and thus increasing the likelihood of damaging your profits and brand." (Dirk Knemeyer - Thread, Inc.)

Posted on February 06, 2004 | Permalink

What makes a great website?

"What makes a great website is focus and clarity of purpose. A great website is unpretentious. It doesn't pretend to be what it is not. It never wastes your time because it always gets to the point. A great website helps you to act." (Gerry McGovern)

Posted on February 01, 2004 | Permalink

How to manage smart people

"(...) years at Microsoft, sometimes managing projects, sometimes managing people, but always with a manager above me. I think I'm smart, but many of the people who have worked for me definitely were. Over the years, I've experienced many mistakes and successes in both how I was managed, and how I managed others. What follows is a short distillation of some of what I've learned. There's no one way to manage people, but there are some approaches that I think most good managers share." (Scott Berkun - UIweb) - courtesy of lawrence lee

Posted on January 31, 2004 | Permalink

What is Zzstructure?

"Zzstructure is a way of representing the structure of information. Zzstructure is very different, for example the concepts of 'file', 'folder' and 'application' are abandoned. Because of this a bit of fantasy, creativity and an ability to forget previous knowledge is needed in order to understand Zzstructure. A Zzstructure structure consists of cells and dimensions. A cell is the basic unit of information of a Zzstructure structure. Cells containing related information can be connected with each other along dimensions, the number of which is unlimited. A Zzstructure structure is separate from its visualisation (= the way the data is presented on the screen), which means that a Zzstructure structure can have many visualisations designed for different purposes. Even though a Zzstructure structure is separate from its visualisation, a Zzstructure structure is not separate from other Zzstructure structures. Every piece of information stored in a digital device using based on Zzstructure is in the same space: the same cells can be connected on several dimensions created for different structures." (Gzz)

Posted on January 29, 2004 | Permalink

Indicators for European Content for the Global Networks: Executive Summary 

"We recommend that the EU recognise the importance of developing European focused e-Portals and the addition of a more European focus to international sites and their content. The strong presence of US e-Portals that largely use the English language also has longer-term development implications for those Member States and candidate countries where English is not widely used." (eContent Strategic Studies)

Posted on January 29, 2004 | Permalink

A longitudinal study of Web pages continued: A consideration of document persistence

"It is well established that Web documents are ephemeral in nature. The literature now suggests that some Web objects are more ephemeral than others. Some authors describe this in terms of a Web document half-life, others use terms like 'linkrot' or persistence. It may be that certain 'classes' of Web documents are more or less likely to persist than are others. This article is based upon an evaluation of the existing literature as well as a continuing study of a set of URLs first identified in late 1996. It finds that a static collection of general Web pages tends to 'stabilize' somewhat after it has 'aged'. However 'stable' various collections may be, their instability nevertheless pose problems for various classes of users. Based on the literature, it also finds that the stability of more specialized Web document collections (legal, educational, scientific citations) vary according to specialization. This finding, in turn, may have implications both for those who employ Web citations and for those involved in Web document collection development." (Wallace Koehler - Information Research 9.2)

Posted on January 20, 2004 | Permalink

A Few Thoughts on Cognitive Overload

"Cognitive overload is a brute fact of modern life. It is not going to disappear. In almost every facet of our work life, and in more and more of our domestic life, the jobs we need to do and the activity spaces we have in which to perform those jobs are ecologies saturated with overload. As technology increases the omnipresence of information, both of the pushed and pulled sort, the consequence for the workplace, so far, is that we are more overwhelmed. There is little reason to suppose this trend to change." (David Kirsh - Dept. of Cogsci, UCSD)

Posted on January 19, 2004 | Permalink

From Brick to Click: Bridging the Divide 3/7: eCommerce and Experience Design

"The overarching lesson when considering experience design in the context of eCommerce is that we need to abandon the flatland of our screen." (Dirk Knemeyer- Thread, Inc.)

Posted on January 18, 2004 | Permalink

Web design: Never let an ad agency near your website

"The average advertising agency fundamentally doesn't get the Web. Saatchi & Saatchi, BBDO Worldwide, J. Walter Thompson and Ogilvy are great advertising agencies. When it comes to managing their own websites, however, they are rank amateurs. They bring their print and TV thinking to the Web with embarrassing results." (Gerry McGovern)

Posted on January 18, 2004 | Permalink

Auditory Information Design

"The prospect of computer applications making 'noises' is disconcerting to some. Yet the soundscape of the real world does not usually bother us. Perhaps we only notice a nuisance? This thesis is an approach for designing sounds that are useful information rather than distracting 'noise'." (Stephen Barrass 1998 - The Australian National University)

Posted on January 13, 2004 | Permalink

Designing for Limited Resources

"Good online experience design must accommodate real-world limitations." (Laura S. Quinn - Boxes and Arrows)

Posted on January 13, 2004 | Permalink

From Brick to Click - Bridging the Divide 2/7: Effective Virtual Salespeople

"(...) it really comes back to the human touch. Making the interaction as personal and attentive as possible. Creating and locating content in a way that questions and concerns are answered even before they are asked, to simulate the value that an in-store salesperson brings." (Dirk Knemeyer - Thread Inc.)

Posted on January 12, 2004 | Permalink

From Brick to Click - Bridging the Divide 1/7: Understanding eCommerce

"We have only barely begun to take advantage of the opportunity presented by eCommerce. This is despite the power of broadband connection and the seemingly ubiquitous presence of personal web-enabled devices. Despite visionary and innovative eCommerce companies. Despite the best efforts of traditional companies to best leverage and even transition over to an eCommerce-centered model." (Dirk Knemeyer - Thread Inc.)

Posted on January 12, 2004 | Permalink

Web content management predictions for 2004

"This is the year when web content comes of age. Organizations will slowly stop viewing content as some cost that needs to be managed. Instead, they will begin to see content as an asset that can drive profits and productivity. A new role will emerge within many organizations: the publisher/editor." (Gerry McGovern)

Posted on January 12, 2004 | Permalink

Information Design of Community-Building

"This article will speak to the issue that there are certain design considerations which are critical for successful, long-lasting community building on the web that may have no importance or may have lesser importance in a non-community-oriented web site." (Sandra Maddox - Lazarus)

Posted on January 10, 2004 | Permalink

On the economy of Web links: Simulating the exchange process

"In the modern Web economy, hyperlinks have already attained monetary value as incoming links to a Web site can increase its visibility on major search engines. Thus links can be viewed as investment instruments that can be the subject of an exchange process. In this study we build a simple model performed by rational agents, whereby links can be bought and sold. Through simulation we achieve consistent economic behaviour of the artificial Web community and provide analysis of its micro– and macro–level parameters. In our simulations we take the link economy to its extreme, where a significant number of links are exchanged, concluding that it will lead to a winner take all situation." (Boris Galitsky and Mark Levene - First Monday 9.1)

Posted on January 08, 2004 | Permalink

What is Web Design?

"A compilation of issues, process and practice in design for connected interactive experiences." (Review by Shelley Evenson - ACM Ubiquity)

Posted on January 08, 2004 | Permalink

What is Information Design?

"While I am greatly generalizing to drive my point, I advocate that visual communication work is conceived and designed according to the good principles of Information Design listed above and not according to the visual taste and preference of anyone." (Robin Good - Master New Media)

Posted on January 03, 2004 | Permalink

Consumers go adrift in sea of unfiltered data: Longer we're connected, the more we create

"Digital cameras let us snap more shots cheaply and spontaneously. But instead of keeping the best for posterity, we often clutter our computers by saving all, good or bad." (Anick Jesdanun - Seattle Post-Intelligencer) - courtesy of jakob nielsen

Posted on January 03, 2004 | Permalink

Information Design Journal 11:1

Theme: Information design for air transport (Karel van der Waarde & Piet Westendorp eds. - John Benjamin Publishing Company)

Posted on December 19, 2003 | Permalink

Spit-not-so, or What's in the Layout?

"Many tasks involve the processing of information from different sources. Some information needed resides in the memory of the person. Other information is in physical things: dials, screens even the position of objects. Physical (and similarly virtual) objects act as memory aids." (Paul Curzon - Usability News)

Posted on December 19, 2003 | Permalink

Information Design: the Popular Communication experience

"From this point of view, I suggest that in figuring out 'where Information Design has come from', we can usefully look beyond the usual suspects: it's not only self-identified ID 'believers' who have contributed good ideas about how to communicate clearly, effectively and appropriately." (Conrad Taylor - Ideography) - courtesy of beth mazur

Posted on December 16, 2003 | Permalink

Avoid Santa Claus approach to content management

"The Santa Claus approach to content management creates a content management software wish list. It believes in the magic of technology to sweep away any and every problem. Typically, those who believe in Santa don't believe in defining their processes, or figuring out just why they need a website in the first place." (Gerry McGovern)

Posted on December 15, 2003 | Permalink

Buckets: Smart objects for digital libraries

"Buckets are an aggregative, intelligent construct for publishing in DLs allow the decoupling of information content from information storage and retrieval. Buckets exist within the Smart Objects and Dumb Archives model for DLs in that we 'push down' many of the functionalities and responsibilities traditionally associated with archives (making the archives 'dumber') into the buckets (making them 'smarter'). Some of the responsibilities imbued to buckets are the enforcement of their terms and conditions, and maintenance and display of their contents." (Michael L. Nelson) - courtesy of usablehelp

Posted on December 11, 2003 | Permalink

The humanism of media ecology: Keynote address delivered at the inaugural media ecology association convention

"As far as I can tell, the new media have made us into a nation of information junkies; that is to say, our 170-year efforts have turned information into a form of garbage. My own answer to the question concerning access to information is that, at least for now, the speed, volume, and variety of available information serve as a distraction and a moral deficit; we are deluded into thinking that the serious social problems of our time would be solved if only we had more information, and still more information." (Neil Postman - Media Ecology Association) - courtesy of vanderwal

Posted on December 09, 2003 | Permalink

There are only four things that people do on the web

"Begin thinking of your website as the means to meet the needs and desires of people. Understand the motivations that bring people to the web. Help them learn and feel and connect and trade. Plan your site to successfully provide all four of those things for the people you want to move." (Dirk Knemeyer - Thread Inc.)

Posted on December 08, 2003 | Permalink

The intranet gets serious: If you can't measure it, you can't manage it - Part 4/4

"Intranets don't self-organize. Without planned, centralized information architectures and clearly defined published processes, they become unproductive. Intranets often have applications that either don't work properly, are too difficult to learn, or have no clear business benefit. Applications, like content, must be able to establish a clear return on investment." (Gerry McGovern)

Posted on December 07, 2003 | Permalink

Expert forum for knowledge presentation: Resources for communication & Forum for discussion, planning, and collaboration

"Our goal is to provide a structured forum to define common goals, formulate strategies, and develop collaborative action leading to improving the performance of communications and developing an agreed upon knowledge base that serves and defines the field." (International Institute for Information Design) - courtesy of karel van der waarde

Posted on December 04, 2003 | Permalink

News page designer

"(...) there aren't many places to see news design happening throughout the world. Many areas of the country don't have easy access to newspapers from around the world or even the United States. Consequently many of us are working in somewhat of a vacuum. Your participation helps create a community for all news designers from all geographic areas and from all levels of experience." (About NPD)

Posted on December 03, 2003 | Permalink

The intranet gets serious: Publish what you can manage - Part 3/4

"There is a view in some organizations that an intranet is only for staff, so you can publish what you want. Quality content matters as much on an intranet as on a public website. Get your content right to begin with. Keep it right by removing out-of-date content." (Gerry McGovern)

Posted on December 01, 2003 | Permalink

The intranet gets serious: Making knowledge sharing work - Part 2/4

"The intranet is beginning to restructure the organization in more ways than one. Content is now an asset, and the people who manage it need to treat it as such. Managing editors, and their team, understand how technology can facilitate effective publishing, collaboration and self-service focused application development." (Gerry McGovern)

Posted on November 23, 2003 | Permalink

2003 about, with and for speakers

"For easy reference, we have posted notes from every 2003 About, With and For speaker session." (about, with and for - Institute of Design) - courtesy of peter merholz

Posted on November 23, 2003 | Permalink

The intranet gets serious: part 1/4

"Finally, organizations are getting serious about how they manage their intranets. The intranet is now moving out of an evolutionary, experimental phase into a more systematic, managed phase. It is being seen as an asset, a driver of productivity. However, return on investment measurement for the intranet still requires a lot of work." (Gerry McGovern)

Posted on November 17, 2003 | Permalink

Executive dashboards: An information design approach

"(...) the most difficult part is often not the decision making itself but identifying what data and information are relevant and having easy access and appropriate presentation of it." (Dirk Knemeyer - Thread Inc.)

Posted on November 09, 2003 | Permalink

Schema theory: A basis for domain information design

"Schema theory explains interrial conditions of learning, which can be applied in instructional design in various ways. In this paper, schematic interpretation of human cognition is first related to human capabilities, for which instruction is designed. Then, instructional implication of the schema theory will be discussed for integration of learning outcome domains. Finally, Procedures for the design of instruction will be suggested emphasizing integration of various outcome domains." (Katsuaki Suzuki (1987) - Department of Educational Research - Florida State University)

Posted on November 08, 2003 | Permalink

The dispassionate statistician

"The only difference is, Byrne is as serious about his attraction to Powerpoint as Tufte is in his denigration of it. Both Byrne and Tufte are self-proclaimed experts." (Jessica Helfand) - courtesy of beth mazur

Posted on November 06, 2003 | Permalink

Information design: a journey from print to personal messaging 

"What is information design? Fundamentally, it is about presenting information in ways that help readers understand." (Boag Associates) - courtesy of city of sound

Posted on November 06, 2003 | Permalink

Content Management: Web Publishing Needs Real Discipline

"Too many organizations take an unprofessional approach to the content they publish on the Web. Many web managers still seem to believe that if they get the technology right the publishing will look after itself. Quality publishing requires skill and discipline. Unfortunately, discipline is something many web teams are lacking." (Gerry McGovern)

Posted on November 02, 2003 | Permalink

How Much Information? 2003

"We estimate that the amount of new information stored on paper, film, magnetic, and optical media has about doubled in the last three years. Information explosion? We estimate that new stored information grew about 30% a year between 1999 and 2002. Paperless society? The amount of information printed on paper is still increasing, but the vast majority of original information on paper is produced by individuals in office documents and mail, not in formally published titles such as books, newspapers and journals." (School of Information Management & Systems - University of California at Berkeley)

Posted on October 29, 2003 | Permalink

Web Design and Integrated Marketing

"A big part of that is the lack of understanding that marketing professionals have for the media. For Web designers who do have a deep understanding of the Web, that spells opportunity. Here are some specific strategies and tactics that we can employ to use Web design as a successful component to organizational integrated marketing." (Dirk Knemeyer - Digital Web Magazine)

Posted on October 26, 2003 | Permalink

Why Personalization Hasn't Worked

"Personalization hasn't worked because most people don't have a compelling reason to personalize. It hasn't worked because the cost of doing it well usually significantly outweighs the benefits it delivers. It hasn't worked because managers have seen it as some Holy Grail of content management." (Gerry McGovern)

Posted on October 20, 2003 | Permalink

Information Design Models and Processes

A Call for Papers: "A crucial aspect of most (if not all) Web systems is the way in which information is utilised and managed. Recent work on areas as diverse as topic maps, information architectures, adaptation of UML, agile development methods such as extreme programming, and modelling for the semantic Web, have all contributed to an emerging understanding of how to design the information structures that underpin the Web (and of course much of this work has in turn been informed by research in areas like hypertext and HCI)." (Journal of Digital Information) - courtesy of louis rosenfeld

Posted on October 18, 2003 | Permalink

Design Research: Methods and Perspectives

"How the tools of design research can involve designers more directly with objects, products and services they design; from human-centered research methods to formal experimentation, process models, and application to real world design problems." (Brenda Laurel ed.) - courtesy of chad thornton

Posted on October 15, 2003 | Permalink

A Conversation About Conversation

"To get to a point of understanding, the ignorant must ask a question and there lies Mr. Wurman's belief in the power of design. What is it like to understand what it's like not to understand?" (R.S. Wurman - Visualogue Daily Report)

Posted on October 13, 2003 | Permalink

TV's Tipping Point: Why The Digital Revolution Is Only Just Beginning

Text of the speech by Ashley Highfield, Director of BBC New Media & Technology, at the Royal Television Society on Oct. 6, 2003 (paidContent) - courtesy of vanderwall

Posted on October 10, 2003 | Permalink

Depth Cues for Information Design

"This paper details a way to apply the cognitive science of visual perception as a means to improve the practice of information design. Environmental cues trigger our sense of depth, and influence form, organization, attention. The paper outlines how we may apply the cues for more effective communication." (William Bardel)

Posted on October 08, 2003 | Permalink

Studying special collections and the Web: An analysis of practice

"Many digital library collections are the virtual analogs of special collections in libraries, museums, historical societies and archives today. A field study of people responsible for collection maintenance across a variety of institutions was carried out. It aimed at improving our understanding of issues involved in collection description and access. A second study examined the current state of Web access to materials from the previously studied special collections. Data concerning the availability of online finding aids, externally accessible databases for collection content, digitized images and Web exhibits are presented." (Lorriane Normore - First Monday 8.10)

Posted on October 07, 2003 | Permalink

You need a five-year plan for your website

"Websites change the way an organization communicates with its staff, customers, investors and general public. A change in communication is a major shift for the organization. To effectively implement such a change will take time. You need a five-year plan for your website." (Gerry McGovern)

Posted on October 06, 2003 | Permalink

Emotional Design: Why We Love (or Hate) Everyday Things

Draft versions of sample chapters - Publication date: January 2004 (Donald A. Norman) - courtesy of brad lauster

Posted on October 01, 2003 | Permalink

The Power and Future of the Web: Maximizing Opportunity - Part 2/2

"We all know that Web technology, the effects of web on business and the nature of applications will evolve. But the future of the web is far more about the power of people." (Dirk Knemeyer - Thread)

Posted on September 25, 2003 | Permalink

IDEO Method Cards

"Key to IDEO's success as a design and innovation firm are the insights we derive from understanding people and their experiences, behaviors, perceptions, and needs. IDEO Method Cards show 51 of the methods we use to inspire great design and keep people at the center of our design process. Each card describes one method and includes a brief story about how and when to use it. The cards are divided into the four categories listed below making it easy to reference, browse, sort and share the cards." (IDEO) - courtesy of elearningpost

Posted on September 24, 2003 | Permalink

The Future of the World Wide Web

"(...) by Professor Tim Berners Lee is now available as video-on-demand and presentation slides included." (The Royal Society)

Posted on September 23, 2003 | Permalink

The Power and Future of the Web: Maximizing Opportunity - Part 1/2

"The web has fundamentally changed the way many of us live our lives. It seems obvious to say, yet we do not typically step back and recognize the scope, ramifications and opportunity afforded by this operating dynamic. Here are only a few, select examples of how the power of the web has changed our lives (...)" (Dirk Knemeyer - Thread)

Posted on September 12, 2003 | Permalink

TED Gallery

See what you missed at TED 2003 (Technology. Entertainment. Design.)

Posted on September 11, 2003 | Permalink

The P2P Revolution: Peer-to-peer networking & the entertainment industry

"Many people have predicted that peer-to-peer file-sharing will change the face of media, but this paper by Scott Jensen is the most thoroughgoing research I've seen into the commercial and artistic effects that peer-to-peer can potentially lead to. The paper is bold and futuristic, which means there are plenty of places the path it lays out could be sidetracked, but (...) it's important reading." (Andy Oram - O'Reilly Developer Weblogs)

Posted on September 10, 2003 | Permalink

Websites: Think The Way Your Customers Think

"One of the biggest challenges an organization faces is to stop thinking it's the center of the universe. Customers think that they are the center of the universe. Customers come to your website to get their needs fulfilled. They will only think you are great if you meet their needs in an efficient and cost-effective manner." (Gerry McGovern)

Posted on September 07, 2003 | Permalink

The Current Status and Potential Development of Online News Consumption: A Structural Approach

"In reviewing the current pattern of online news consumption across the globe and modelling major structural factors influencing this adoption, the author argues that the Internet, already a very important source of news, will become a major news medium in the years ahead." (An Nguyen - First Monday 8.9)

Posted on September 04, 2003 | Permalink

Interactive Narratives

"Interactive narratives are informational and storytelling experiences designed and produced for the web. They leverage great design, visual journalism and rich-media content." (About Interactive Narratives) - courtesy of elearningpost

Posted on September 04, 2003 | Permalink

Information Design: An Introduction

"Information design is concerned with transforming data into information, making the complex easier to understand and to use. It is a rapidly growing discipline that draws on typography, graphic design, applied linguistics, applied psychology, applied ergonomics, computing, and other fields. It emerged as a response to people's need to understand and use such things as forms, legal documents, computer interfaces and technical information." (Clark MacLeod - Kelake)

Posted on September 01, 2003 | Permalink

Web Offers New Opportunities For Communications Manager

"The Web is having a major impact on business communications. In many organizations, communications has been seen as a backwater. The communications department was a cost center. With the Web, communications can increase productivity. It can help deliver new value. This has a significant impact on the role of the communications manager." (Gerry McGovern)

Posted on September 01, 2003 | Permalink

IIID Expert Forum, Financial Services 

April 1-2, 2002 NYC: Agenda, Participants, and Presentation Abstracts (IIID)

Posted on August 26, 2003 | Permalink

Yuri Web: Explanatory Graphics, Information Visualization, New Media

"As soon as I have some time off from teaching, I'll build a website here. For the time being, here is just a short selection from my bookmarks (...)" (Yuri Engelhardt - Dept. of Media Studies, University of Amsterdam)

Posted on August 22, 2003 | Permalink

Content? Or Dis-content? A Content Requirements Plan helps Web designers take a leadership role

"The most effective way to start researching and documenting your content design strategy is to begin with a solid Content Requirements Plan (CRP). This enables you to develop a content design strategy so that your Web design efforts are driven by content requirements and supported by your business leaders or clients. A CRP is a project management-style foundational document to guide every aspect of content, design, development, and measurement for Internet projects." (GA. Buchholz - Digital Web Magazine)

Posted on August 22, 2003 | Permalink

Are You Looking in All the Wrong Places?

"This close look at design firm IDEO can tell you how to uncover your hidden breakthrough assets and come up with great new ideas." (Andrew Hargadon - darwin) - courtesy of challis hodge

Posted on August 21, 2003 | Permalink

Setting Expectation: Don't forget the little things

"There is a level of expectation that is set with most every interaction that we have. Brand interaction is no different. Whether with an established brand that has been a trusted friend throughout the years or an upstart concept that catches our interest, expectations are continually challenged and anchor our every interaction." (Stephen Bury - Thread Inc.)

Posted on August 21, 2003 | Permalink

The Language of Graphics: The Lecture

Summary by Rubén Hinojosa Chapel - "Designers make graphics for transmitting some kind of information, which is interpreted by another persons so, it is reasonable to think about the existence of a language behind those graphics. Graphic representations can be regarded as expressions of visual languages. Like any language, a particular visual language involves a particular visual vocabulary and a particular visual grammar. Certain common notational habits, such as the drawing of lines between entities that have some kind of relationship, the arrangement of entities on a time line, or the use of different colors in order to indicate categories of some kind, are shared by many of these visual languages." (Yuri Engelhardt) - courtesy of elearning

Posted on August 20, 2003 | Permalink

PowerPoint is Evil. Power Corrupts. PowerPoint Corrupts Absolutely

"Imagine a widely used and expensive prescription drug that promised to make us beautiful but didn't. Instead the drug had frequent, serious side effects: It induced stupidity, turned everyone into bores, wasted time, and degraded the quality and credibility of communication. These side effects would rightly lead to a worldwide product recall." (Edward Tufte - Wired) - courtesy of beth mazur

Posted on August 20, 2003 | Permalink

The Myth of Discoverability

"Discoverability is often defined as the ability for a user of a design to locate something that they need, in order to complete a certain task. Itís common to hear programmers and designers utter the phrase 'that wonít be discoverable', while pointing to a specific command or link they believe users will fail to find. The trap, and the myth, of discoverability is that in any design, not everything can be discoverable." (Scott Berkun - uiweb.com) - courtesy of matt jones

Posted on August 17, 2003 | Permalink

The Evolution of Large Websites

"If you're part of a large organization, your website will probably have been started by a small group of evangelists. It will have grown in a very ad hoc manner. Gradually, senior management will have become more involved. Finally, the website will have been viewed as just another business tool, and managed as such." (Gerry McGovern)

Posted on August 11, 2003 | Permalink

Lessons of Three Dimensions for the Web

"A two dimensional system is hard pressed to provide the kind of spatial cues that make path finding comfortable and memorable. Perhaps this is why after nearly eight years of Web site design, users still complain about getting lost within interactions and information." (Luke Wroblewski)

Posted on August 11, 2003 | Permalink

Business Is About People

"It is really pretty simple: you must understand people to design and brand a successful product. You must understand people to create a healthy organization that inspires loyalty and productivity. In order to create revenue you must understand people. In order to operate an effective organization with low costs you must understand people. People are the common denominator." (Dirk Knemeyer - Thread)

Posted on August 07, 2003 | Permalink

Differentiate Your Message. Deliver Your Information. Tell Your Story.

"(...) white papers on information architecture and visual explanation: 'Why Your Web Site Needs Information Architecture' & 'Why Your Ideas Need Visual Explanation'" (Dynamic Diagrams)

Posted on August 07, 2003 | Permalink

Open Content and Value Creation

"In this paper, I consider open content as an important development track in the media landscape of tomorrow. I define open content as content possible for others to improve and redistribute and/or content that is produced without any consideration of immediate financial reward - often collectively within a virtual community. The open content phenomenon can to some extent be compared to the phenomenon of open source. Production within a virtual community is one possible source of open content. Another possible source is content in the public domain. This could be sound, pictures, movies or texts that have no copyright, in legal terms." (Magnus Cedegen - First Monday 8.8)

Posted on August 04, 2003 | Permalink

Quality Publishing Is About Saying No

"Are the people who have least to say in your organization publishing most on your intranet or public website? Are the people who have most to say publishing least? You're not alone. Organizations are slowly realizing that managing a website is as much about what you don't publish as what you do." (Gerry McGovern)

Posted on August 04, 2003 | Permalink

A World To Design

"Do you ever look around and consider how much of the world desperately needs good Design?" (Dirk Knemeyer - Thread)

Posted on August 02, 2003 | Permalink

About: Information Design

"Information design is concerned with making complex information easier to understand and to use. It is a rapidly growing discipline that draws on typography, graphic design, applied linguistics, applied psychology, applied ergonomics, computing, and other fields. It emerged as a response to people's need to understand and use such things as forms, legal documents, computer interfaces and technical information. Information designers responding to these needs have achieved major economic and social improvements in information use." (Sue Walker and Linda Reynolds - Design Counsil)

Posted on August 01, 2003 | Permalink

The Why and How of Blogging

"Web logs, or 'blogs', arenít just for personal sites. Sites of all kinds can employ blogs to keep visitors informed and up to date. Learn what a blog can do for your site, and see the best tools for creating and maintaining them." (Nick Finck) - courtesy of dirk knemeyer

Posted on July 30, 2003 | Permalink

Keep Office Politics Out of Your Design

"It happens again and again. You spend hours in design meetings debating a point, and then a single word from upper management squashes your decision. Or maybe your design debates just go on for weeks because of office politics. How can you streamline this process? By deriving your conclusions from research instead of just 'experience'." (Indy Young - Adaptive Path)

Posted on July 29, 2003 | Permalink

Seven Deadly Sins of Web Writing

"What's the single most important thing that could improve the Web? It's not broadband. It's better writing. The general quality of writing on the Web is poor. The way you write has a major impact on what people think of you. Avoid these common mistakes and you will achieve more with your website." (Gerry McGovern)

Posted on July 27, 2003 | Permalink

Communication: Critical to Good Design

"The most complicated challenge we face during the design process has nothing to do with design techniques, understanding media or incorporating industry-best practices. It is a question of communication." (Dirk Knemeyer - Thread)

Posted on July 25, 2003 | Permalink

Document Design

Journal of Research and Problem Solving in Organizational Communication (Tilburg University)

Posted on July 24, 2003 | Permalink

Going Dutch? Design Pros and Cons of the Netherlands

"One reason for its recent success is that The Netherlands is possibly the most intelligent market for design in the world. Sophisticated public and private sector clients know how to commission and manage design. And most cities and government agencies have procurement policies that enable projects to be awarded to the best design, not just to the cheapest proposal. (...) Connectivity between people and ideas is further hindered by the turf-protecting way professional organizations, and design businesses, are organized. The result is that many designers lack the expertise to tackle the complex and multi-dimensional social questions that confront us." (John Thackara - In the Bubble) - courtesy of chad thornton

Posted on July 24, 2003 | Permalink

What's Important To Measure On Your Website?

"Websites are very measurable. However, reams of data can be time consuming and confusing. The knack is to know what is really important to measure. This includes the following: reader actions; reader numbers; most and least popular pages; subscribers; external links; search keywords; page size; broken links and malfunctioning processes." (Gerry McGovern)

Posted on July 21, 2003 | Permalink

The Door Is Ajar

"Today, the human experience of the Net stands at a crossroads, paths diverging into the future, and nobody knows which one weíll be on in a year. A lot of people who will read this have the chance to make a difference in the decision. Letís look at the options." (Tim Bray - Ongoing)

Posted on July 19, 2003 | Permalink

NextDesign Leadership Institute

"At the core of NextD is the belief that the traditional model of design leadership needs to be radically reinvented to better adapt to a radically changed marketplace. The ultimate goal of NextD is to help expand designs' reach." (NextD)

Posted on July 18, 2003 | Permalink

To Wax Nostalgic

"The evolution of personal music delivery is directly relevant to the creation of powerful brand experiences. To make strong, genuine connections with our audience, we need to be conscious of the value of rich, multi-sensorial experiences." (Josh Alkire - Thread)

Posted on July 17, 2003 | Permalink

Information Design: The Understanding Discipline

"Information design is not the same as information architecture; it is not merely an 'enlightened' version of graphic design; it is not somehow a niche component in interface or experience design; it is not technical writing. It is a broad and exploratory discipline that encourages research and development, understands that a galaxy of disparate tactics are bound together in creating successful information solutions, endeavors to understand people and the world as thoroughly as possible to enable better design and endeavors to identify and synthesize any discipline that contributes to better understanding." (Dirk Knemeyer - Boxes and Arrows)

Posted on July 16, 2003 | Permalink

Measuring Your Web Content Management Processes

"What's really important to measure for your website? Firstly, you need to measure how successful you are at creating, editing and publishing content. These are your web content management processes. Secondly, you need to measure reader behavior. There will also be some core website performance issues to measure. This week, I'd like to examine key web content management process measurables." (Gerry McGovern)

Posted on July 15, 2003 | Permalink

Personalization on the Web

"As of October, 1999, about 200 million people regularly access the Internet. However, this access is still more or less standardized in that almost everyone uses the same means of information retrieval. It is unlikely that 200 million people are so similar in their interests that one standardized way of retrieving information fits all needs. This paper takes a look at about 50 available personalization systems, proposes a classification scheme and discusses the systems w.r.t. to this classification." (Alexander Pretschner and Susan Gauch)

Posted on July 15, 2003 | Permalink

The Nine Pillars of Successful Web Teams

"Every Web team has its own take on dividing up roles and responsibilities and implementing processes for design and development. Formal titles, job descriptions, and reporting structures can vary widely. But the best teams (...) have one important thing in common: their team structure and processes cover a full range of distinct competencies necessary for success." (Jesse James Garrett - Adaptive Path)

Posted on July 10, 2003 | Permalink

Too clever for our own good?

"Unless technology developers change their approach (...) their products could suffer a negative response from the public." (Andrew Lee - e4engineering)

Posted on July 09, 2003 | Permalink

Start Measuring The Cost and Value of Your Content

"Frederick W. Taylor, in his book, The Principles of Scientific Management (1911), wrote about how waste in activity was a greater problem than material waste. He wrote about planning, organizing, training, management and measurement, as ways to address the problem. Today, we require a new form of Taylorism; one that addresses efficiency in content publishing." (Gerry McGovern)

Posted on July 07, 2003 | Permalink

User-Centered Information Design Workbook

"A user-centered design process involves the participation of users from the very first stage of development, and continues to involve users at each step of the process. The goal of user-centered design is to create a product that works for the potential users and is well-designed for that user group. The first step in this process is to identify the target audience and to meet with them." (University of Washington) - courtesy of beth mazur

Posted on July 07, 2003 | Permalink

Whatever Happened to Serendipity

"If for three thousand years we've relied on rumor and reputation, custom and external data stores and never least explicit signage to organize our urban experiences, the advent of latent, user-generated, unedited, location-based content is something that has the potential to change the way humans do cities, change it utterly and in short order." (Adam Greenfield - v-2)

Posted on July 04, 2003 | Permalink

Future Trends in Information Design

"Information Design will continue to grow and evolve and stay a viable profession only if some of its current concerns are met." (Li Miao and Rodnez R. Small - STC Chapter Dallas Forth-Worth)

Posted on July 03, 2003 | Permalink

Content Management: Critical Skill of Modern Manager

"The Internet has changed how organizations manage. Historically, management was focused on 'walking and talking.' Today, 'reading and writing' are becoming more and more central. This trend is reinforced by a recent META Group study, which found that 80 percent of business people choose email as their primary communication tool." (Gerry McGovern)

Posted on July 01, 2003 | Permalink

Resonances and Everyday Life: Ubiquitous Computing and the City

"Ubiquitous computing seeks to embed computers into our everyday lives in such ways as to render them invisible and allow them to be taken for granted, and social and cultural theories of everyday life have always been interested in rendering the invisible visible and exposing the mundane. Despite these related concerns, social and cultural studies have been almost entirely absent in discussions of the design of ubiquitous technologies. This essay seeks to introduce researchers in both fields to each other, and begin to explore the ways in which collaboration might proceed. By exploring mobile and ubiquitous technologies currently being used to augment our experiences of the city, this paper investigates notions of sociality, spatialisation and temporalisation as central to our experiences of everyday life, and therefore of interest to the design of ubiquitous computing." (Anne Galloway - Purse Lips Square Jaw)

Posted on July 01, 2003 | Permalink

Brand Experience for Business Success

"Apple is an excellent example of building an organization, from products to market, around the people who will participate in the experience. Particularly for graphic designers and other creative types who grew up appreciating Apple but perhaps being unfamiliar with what marketing is and how it works, Apple Computer, Inc. is a textbook case of a company successfully identifying the needs of their market and participants." (Dirk Knemeyer - Thread Inc.)

Posted on June 27, 2003 | Permalink

What's In A Name? The Sequel

"Wouldn't we all have an easier time of it if we worked together to create a paradigm shift in terms of how corporations work? Or what they value? If we did that, maybe the resulting shift would create more work than we all could actually do!" (Beth Mazur - IDblog)

Posted on June 26, 2003 | Permalink

Haystack

"(...) a tool designed to let every individual manage all of their information in the way that makes the most sense to them. By removing the arbitrary barriers created by applications only handling certain information 'types', and recording only a fixed set of relationships defined by the developer, we aim to let users define whichever arrangements of, connections between, and views of information they find most effective. Such personalization of information management will dramatically improve each individual's ability to find what they need when they need it." (MIT Laboratory for Computer Science) - courtesy of antenna

Posted on June 25, 2003 | Permalink

How To Design Newspaper Ads

A Sampler (Norbert Küpper)

Posted on June 25, 2003 | Permalink

Pie Menus

"Pie menus show a certain superiority over the ubiquitous linear menus we are so fond of. Why arenít they proliferated more showing up only on some applications?" (Juan C. Dürsteler - Inf@Vis!)

Posted on June 24, 2003 | Permalink

Captology: A Bad Name for an Interesting Idea

"The idea behind captology is simple: computers (and other technological devices) can be used to persuade people to do things." (William Grosso - O'Reilly Network)

Posted on June 23, 2003 | Permalink

Web Team Roles and Responsibilities Are Changing

"A major shift is occurring in relation to who is in charge of the Web. Previously, responsibility tended to be with IT. Occasionally, marketing was in charge. Today, the website, particularly the intranet, is the responsibility of the communications department. This is as it should be." (Gerry McGovern)

Posted on June 23, 2003 | Permalink

The Domain of Design

"Design is creation in or alteration of the world to meet the needs and desires of people." (Dirk Knemeyer and Nathan Shedroff)

Posted on June 20, 2003 | Permalink

Information as Product

"What is data, really? Data is an idea, an abstraction, a particular collection of positive and negative assertions encoded on a spinning magnetic platter, later interpreted by the end user in a manner that they find pleasing." (Rob Flickinger - O'Reilly Weblogs)

Posted on June 18, 2003 | Permalink

A Social Network Caught in the Web

"(...) an analysis of Club Nexus, an online community at Stanford University. Through the Nexus site we were able to study a reflection of the real world community structure within the student body. We observed and measured social network phenomena such as the small world effect, clustering, and the strength of weak ties. Using the rich profile data provided by the users we were able to deduce the attributes contributing to the formation of friendships, and to determine how the similarity of users decays as the distance between them in the network increases. In addition, we found correlations between users' personalities and their other attributes, as well as interesting correspondences between how users perceive themselves and how they are perceived by others." (Lada A. Adamic, Orkut Buyukkokten, and Eytan Adar - First Monday 8.6)

Posted on June 18, 2003 | Permalink

Take Full Responsibility For Your Web Content

"You should only publish on your website the content that you can professionally manage. Managing content involves managing its entire life cycle. The life of a particular piece of content begins with its first draft. It ends when that content is removed from publication. Removing content is as important as publishing it." (Gerry McGovern)

Posted on June 16, 2003 | Permalink

That Tricky Word, 'Design'

"What's wrong with 'design'? Well, there's nothing wrong with the practice, but plenty wrong with the word's associations." (PeterMe)

Posted on June 16, 2003 | Permalink

[id]3

Three intensive course meetings, lasting three days each on Interaction, Information, and Interface Design (Ars Media and Istituto Europeo di Design)

Posted on June 11, 2003 | Permalink

Participation: A Dialogue with the Experts

"While the premise of paradigmatic change was well received, the specific solution of participant was not endorsed. Here are four alternatives that were suggested and my analysis as to why participant remains the best thesis to date: (...)" (Dirk Knemeyer - Thread Inc.)

Posted on June 10, 2003 | Permalink

The New Media Reader Excerpts

"The new media field has been developing for more than 50 years. This reader collects the texts, videos, and computer programs - many of them now almost impossible to find - that chronicle the history and form the foundation of this still-emerging field." (Noah Wardrip-Fruin & Nick Montfort - NMR)

Posted on June 10, 2003 | Permalink

How Designers Work

Making sense of authentic cognitive activities (Henrik Gedenryd) - courtesy of beth mazur

Posted on June 06, 2003 | Permalink

And the Winner is ...

The Webby Awards 2003 - The Best of the Web (About the Webby Awards)

Posted on June 06, 2003 | Permalink

How Did You Get Here? Designing for visitors who don't enter through the home page

"One of the most overlooked aspects of designing a Web site is how users get to it. Separate factions are often devoted to promoting, designing, and maintaining a Web site, and the lack of communication and involvement can lead to apathy or confusion. Too frequently is it assumed that visitors are knowledgeable about the company and Web site, and that they enter through the home page. False assumptions about visitor entry can plague even a well-planned, well-designed site." (Jeff Lash - Digital Web Magazine)

Posted on June 05, 2003 | Permalink

Also Known as Communication Design or Graphic Communication

"Information design is concerned with making complex information easier to understand and to use. It is a rapidly growing discipline that draws on typography, graphic design, applied linguistics, applied psychology, applied ergonomics, computing, and other fields. It emerged as a response to people's need to understand and use such things as forms, legal documents, computer interfaces and technical information. Information designers responding to these needs have achieved major economic and social improvements in information use." (Design Council

Posted on June 03, 2003 | Permalink

Sign Design Society

"(...) to promote excellence in signing and wayfinding." (About the SDS)

Posted on June 03, 2003 | Permalink

Information Design: Transcend - updated

"It was an excellent collection of presentations, perhaps not pulling together to make a tightly wound unified whole, but covering a number of interesting elements pertaining to knowledge presentation. In total, both conferences and all four days, an excellent experience!" (Dirk Knemeyer)

Posted on June 03, 2003 | Permalink

The ACM Symposium on Document Engineering

"Document engineering is an emerging discipline within computer science that investigates systems for documents in any form and in all media. As with the relationship between software engineering and software, document engineering is concerned with principles, tools and processes that improve our ability to create, manage, and maintain documents." - (ACM)

Posted on June 01, 2003 | Permalink

Weblogs and Discourse

"If weblogs can create a communicative socio-dynamic interaction, how is this "dynamic" generated and maintained? What kind of educational goals do they support?" - (Oliver Wrede) - courtesy of dave winer

Posted on June 01, 2003 | Permalink

Information Design: Transcend

"2by Two Conference (...) Not many conferences are four day affairs, but this multi-conference collaboration between the Institute of Design (Chicago) and the International Institute for Information Design is one such event." - (Dirk Knemeyer)

Posted on May 29, 2003 | Permalink

The Truth of Weblogs

"Everyone knows that there are serious problems with objectivity. At last we may have a corrective, a way of thinking that doesn't fall into the obvious traps. Oddly, it's little ol' weblogs that are leading the way." (David Weinberger - KMWorld) - courtesy of elearningpost

Posted on May 28, 2003 | Permalink

Articles and Book Reviews

Bestsellers, Booklists, Visual Design and Information Design (Mantex)

Posted on May 27, 2003 | Permalink

PowerPoint Remix

"PowerPoint is standard ... but bad. Why?" - (Aaron Swartz) - courtesy of mark bernstein

Posted on May 26, 2003 | Permalink

Spam is Tip of the Iceberg of Information Overload

"Spam reflects an information economy where content is extremely easy and cheap to publish. Spam is just the tip of the iceberg. For every page printed, there are 30.000 'pages' published on computers. Today, glut is a far greater problem than scarcity. We are slowly being drowned by vast quantities of useless content." - (Gerry McGovern)

Posted on May 26, 2003 | Permalink

The Information Design Approach to Web Development

"Think on an information design level, not a Web development level." - (Dirk Knemeyer - Digital Web Magazine)

Posted on May 23, 2003 | Permalink

Design Rationale

"Even with advanced design tools, the design process typically produces a description of the desired artifact, but leaves little or no indication of the design rationale. We end up knowing what was designed, but often have no idea why it is the way it is, what motivated the particular design, what alternatives were considered and rejected, etc." - (MIT Artificial Intelligence Lab) - courtesy of purse lip square jaw

Posted on May 23, 2003 | Permalink

Sharing Knowledge is Better than Having It

Presentation on "The Structure, Content, and Form in the Information Design and Architecture of Information Artifacts" - (Peter J. Bogaards - STC Belgium)

Posted on May 23, 2003 | Permalink

Exploring Content Management

"For many, content management is a web-related term, referring primarily to the written content published on a website or stored within a related database. For others, content management is an extension of traditional document management services, the digital capturing of paper and virtual documents for standardized storage and retrieval." - (Dirk Knemeyer - Thread Inc.)

Posted on May 22, 2003 | Permalink

Affective Computing

"Affective computing is computing that relates to, arises from, or deliberately influences emotions. Our research focuses on creating personal computational systems endowed with the ability to sense, recognize and understand human emotions, together with the skills to respond in an intelligent, sensitive, and respectful manner toward the user and his/her emotions." - (MIT Media Laboratory)

Posted on May 21, 2003 | Permalink

Google News on Information Design

"Google News presents information culled from approximately 4,500 news sources worldwide and automatically arranged to present the most relevant news first." - (Google News)

Posted on May 20, 2003 | Permalink

The Quiet Death of the Major Re-Launch

"(...) the best sites have replaced this process of revolution with a new process of subtle evolution. Entire redesigns have quietly faded away with continuous improvements taking their place." - (Jared Spool - User Interface Engineering)

Posted on May 20, 2003 | Permalink

Are You in Control of Your Website?

A surprising number of websites are not being properly managed. A particular area of concern is content quality. Many managers have not put professional publishing procedures in place. They do not know what is being published on their websites. This is an unacceptable situation." - (Gerry McGovern)

Posted on May 19, 2003 | Permalink

Operating Systems: Anatomy of a Poor Interface

"Interface utopia is either invisible or enhances the information or experience. After all, that is the purpose of the interface in the first place. The interface is simply a medium, one that should be as inconspicuous as possible. Due to the limitations of technology, we have become conditioned to believe that the interface is both something that we need to be aware of and a tangible part of an experience. That is simply not true." - (Dirk Knemeyer - Thread Inc.)

Posted on May 16, 2003 | Permalink

Making Web Links Meaningful

Conference on 'Semantic Web' at Interaction Design Institute Ivrea (Mark Vanderbeeken - Interaction Design Institute Ivrea)

Posted on May 13, 2003 | Permalink

Content Integration: Are You Ready for It? Is It Ready for You?

"You had to get a handle on your mushrooming content. First, you bought a document management (DM) system. Then you implemented Web content management (WCM). Finally, you invested in a digital asset management (DAM) system." (Tony Byrne - EContent) - courtesy of louis rosenfeld

Posted on May 13, 2003 | Permalink

What is a Library Anymore, Anyway?

"Libraries in the future will undertake local control, especially for long-term preservation and accessibility of digital as well as analog collections. Failure to embrace that role would cause libraries and librarians rapidly to lose relevance and value as Internet and other digital resources develop. Local control of collections is critical both to assure permanence and to provide a key degree of selectivity, which - contrary to the irrational exuberance of making everything available to everybody - is vital to providing service to communities of readers." (Michael A. Keller, Victoria A. Reich, and Andrew C. Herkovic - First Monday 8.5)

Posted on May 13, 2003 | Permalink

Creating The Digital Future

"This paper is the keynote address given at the Web-Wise 2003 Conference on Thursday, February 27, 2003 in Washington, D.C." (Robert Coonrod - First Monday 8.5)

Posted on May 13, 2003 | Permalink

Views and Forms: Principles of Task Flow for Web Applications (Part 1)

"Creating web applications that support the full and valid completion of specific tasks, operations, and database transactions, require some understanding of how to manipulate the medium to that purpose." (Bob Baxley - Boxes and Arrows)

Posted on May 13, 2003 | Permalink

Six Tips for Improving Your Design Documentation

"Writing effective design documentation (like design itself) is really all about making sure you serve the needs of your audience." (Ryan Olshavsky - Boxes and Arrows)

Posted on May 13, 2003 | Permalink

The Image of Experience

"As information designers, we should place importance on the design process and not hyper-focus on the tools we use to achieve it." (Judy McFarland - Thread Inc.)

Posted on May 09, 2003 | Permalink

Visual Language

"Written language is just a particular case of visual language. In fact there are many visual languages that appear to share common rules. Thinking about the visual language can help us to convey our messages in a more effective way." (Juan C. Dürsteler - Inf@Vis!)

Posted on May 07, 2003 | Permalink

Fifteen Tips for Remote Collaboration

"It will always be easier to rally a group of people who work in the same building, but you can accomplish just as much (or more) with a motivated remote team. Getting team members motivated in the first place and holding their interest are your goals. Here are fifteen quick and useful tips to get you started." (Indy Young - Adaptive Path)

Posted on May 07, 2003 | Permalink

The Cognitive Style of PowerPoint

"In corporate and government bureaucracies, the standard method for making a presentation is to talk about a list of points organized onto slides projected up on the wall. For many years, overhead projectors lit up transparencies, and slide projectors showed high-resolution 35mm slides. Now 'slideware' computer programs for presentations are nearly everywhere. Early in the 21st century, several hundred million copies of Microsoft PowerPoint were turning out trillions of slides each year. Alas, slideware often reduces the analytical quality of presentations. In particular, the popular PowerPoint templates (ready-made designs) usually weaken verbal and spatial reasoning, and almost always corrupt statistical analysis. What is the problem with PowerPoint? And how can we improve our presentations?" (Edward R. Tufte) - courtesy of lee potts

Posted on May 05, 2003 | Permalink

Designers: Time for Change

"Although design is one of the most profoundly powerful disciplines in our modern information culture, its identity as a profession is in a state of incoherent disarray verging on crisis. The economic slowdown and tenuous world situation provide us an opportunity to come together as designers to articulate and organize our professional culture, to enhance our recognition and prestige within the context of an increasingly design-reliant information economy and to wield our influence in ways that will benefit humanity and the planet." (Clement Mok - Communication Arts) - courtesy of beth mazur

Posted on May 05, 2003 | Permalink

A Case For Creative Collaboration

"We need to better integrate copywriting into the overall creative process. Copywriting and graphic design - the creation of words and pictures - need to develop using a collaborative process. Design should be a collaborative effort between copywriting and graphic design." (Josh Alkire - Thread Inc.)

Posted on May 02, 2003 | Permalink

Web Development and Business Goals

"Repeat it until you accept it: business goals, business goals, business goals." (Dirk Knemeyer)

Posted on April 29, 2003 | Permalink

Designers in Health Network + Information Design Plus

Presentation downloads (DIHNet)

Posted on April 29, 2003 | Permalink

A Comments Pointer

"If you're not the type to pay attention to the comments, I encourage you to make an exception. Dirk Knemeyer has provided two very interesting responses to my 'What's in a name?' post of a few days ago and my subsequent response to him." (Beth Mazur - IDblog)

Posted on April 29, 2003 | Permalink

Dirk Knemeyer Comments on 'What's In A Name?'

"(...) ID provides guidance to all of the 'production disciplines' (no condescension intended or implied) - IA, graphic design, variety of different programming approaches in application development, experience design as some of the more linear examples - without being a production discipline itself." (Dirk Knemeyer)

Posted on April 25, 2003 | Permalink

Differences between Information Architecture and Information Design

"Both require different skills. Information architects come from a variety of backgrounds, but I sense that a majority of them display an orientation toward language. Information designers, on the other hand, tend to be oriented toward the visual arts. As a result, the majority of information designers come from exactly one discipline: graphic design." (Clark MacLeod - Kelake)

Posted on April 24, 2003 | Permalink

What's In A Name?

"(...) information design is what happens when you take the visual world of the graphic designer and integrate it with the textual world of the tech writer. Go figure. Like Wurman says, you make the complex clear." (Beth Mazur - IDblog)

Posted on April 24, 2003 | Permalink

Are You Cultured? Global Web Design and the Dimensions of Culture

"When a company decides to globalize its site, the Web team often learns the taboo colors and appropriate dress codes of a given culture, translates the text, and launches. But cultural differences run deeper than visual appearance or language; they reflect strong values. Rarely do globalized sites incorporate the nuances of a culture's social hierarchy, individualism, gender roles, time-orientation, or truth-seeking attributes." (Aaron Marcus - New Architect)

Posted on April 22, 2003 | Permalink

Profit and Participation

"Participants versus Guests versus Users - the common thread (...) in recent articles is the fact that we live in a customer-centric world." (Wendy Kadens - Thread Inc.)

Posted on April 22, 2003 | Permalink

Trust by Design

"I've become a big fan of the Stanford Persuasive Technology Lab and the Web Credibility Project. Their studies regarding how people evaluate a web site's credibility show the critical importance of information design and structure. Users trust sites that are well-designed and well-organized. Poor navigation is the key element that decreases earned web credibility." (Peter Morville - Semantic Studios)

Posted on April 22, 2003 | Permalink

The Art of Explanation

"Poynter Online would like to showcase the efforts of visual journalists as they help readers find clarity. (...) a place to share ideas and processes as we continue to improve the graphics we create." (Poynter Online) - courtesy of iaslash

Posted on April 22, 2003 | Permalink

Why Organizations Think of Web Content Like They Think of Invoices

"Embedded deep within the psychic of the traditional organization is the view of content as an historical record. This view sees content as describing an event that has occurred. Web content is a driver of the event. Web content is action-oriented. That's the big shift and many organizations have not graspe." (Gerry McGovern)

Posted on April 15, 2003 | Permalink

The Participation Paradigm

"My informal research among non-designers did not return any negative associations to the word. Participant - or better, the verb participate - has very positive connotations." (Dirk Knemeyer - Thread Inc.)

Posted on April 11, 2003 | Permalink

Edward Tufte on Columbia Evidence: Analysis of Key Slide

"The three reports concerning the possible tile damage on the Columbia prepared by the Boeing engineers have become increasingly important as the investigation has developed. The reports provided the rationale for NASA officials to curtail further research (such as photographing the Columbia with spy cameras) on the tiles during the flight. Here is a close analysis of an important slide from a Boeing report." (Edward Tufte - Ask ET Forum) - courtesy of xblog

Posted on April 08, 2003 | Permalink

Information Design: An Introduction

"(...) chapters explaining verbo-visual communication, information and message design principles, design processes, and design tools." (Rune Pettersson - John Benjamins) - courtesy of beth mazur

Posted on April 07, 2003 | Permalink

Domains of Design

"Information design is about the organization of the content and the architectural shell that holds it." (MONKEYmedia, Inc.) - courtesy of erin malone

Posted on April 04, 2003 | Permalink

Design Rationale Research

"(...) developing effective methods and computer-supported representations for capturing, maintaining and re-using records of why designers have made the decisions they have. The challenge is to make the effort of recording rationale worthwhile and not too onerous for the designer, but sufficiently structured and indexed that it is retrievable and understandable to an outsider trying to understand the design at a later date." (Simon Buckingham Shum - Knowledge Media Institute)

Posted on April 04, 2003 | Permalink

Transforming e-Knowledge

"Knowledge can be understood as interpreted content, available to a member of a community and always shaped by a particular context. Digital representations of content and context become e-knowledge through the dynamics of human engagement with them. The digital elements of e-knowledge can be codified, combined, repurposed, and exchanged. Knowledge is both a thing and a flow, shifting between explicit and implicit states and between different meanings in different contexts." (Donald M. Norris, Jon Mason and Paul Lefrere)

Posted on April 03, 2003 | Permalink

Decoding Visual Language Elements in News Contents

"(...) if we wish to remain critical viewers of the news media in the midst of this image-driven, converging media landscape, we must develop equally sophisticated visual literacy skills." (Kate Brigham - mfa thesis) - courtesy of xblog

Posted on April 02, 2003 | Permalink

The Processed Book

"The 'processed book' is about content, not technology, and contrasts with the 'primal book'; the latter is the book we all know and revere: written by a single author and viewed as the embodiment of the thought of a single individual." (Joseph J. Esposito - First Monday 8.3)

Posted on March 21, 2003 | Permalink

Applications of Isometric Projection for Visualizing Web sites

by Paul Kahn, Krzysztof Lenk, and Piotr Kaczmarek; published in the 'Information Design Journal, Vol. 1 No. 3 2002' (Kahn and Associates)

Posted on March 18, 2003 | Permalink

Macro Thinking

"Broader. Deeper. Richer. Demanding that the world shift to meet it. That is what Information Design is all about." (Dirk Knemeyer - Thread Inc.)

Posted on March 17, 2003 | Permalink

Welcome to The HTML Hell Page

"You know you're in design hell when you see "Best viewed with..." -- surest sign of an incompetent web designer." (Eric S. Raymond)

Posted on March 13, 2003 | Permalink

Applied Information Design 2/2

"This week the focus moves toward the more formal and direct application of Information Design in an immersive, professional setting, mindful of our general premise that Information Design is the meta discipline for business." (Dirk Knemeyer - Thread Inc.)

Posted on March 13, 2003 | Permalink

Flash, Usability, and Information Design

"Among the goals of good information design, maximizing local usability is not the highest (...) More important is the quality, relevance, and integrity of the content; making high-resolution comparisons; showing process, mechanism, dynamics, causality, explanation; and capturing in our displays some of the multivariate complexity of the world we seek to understand." (Ask Edward Turfte Forum) courtesy of tremendo

Posted on March 12, 2003 | Permalink

World of Ends

What the Internet is and how to stop mistaking it for something else. (David Weinberger & Doc Searls)

Posted on March 10, 2003 | Permalink

Design Research: Why You Need It

"(...) the culprit is an absence of a true understanding of the people who will ultimately use the product." (Steve Calde - Cooper)

Posted on March 08, 2003 | Permalink

Design Elements for Great Web Pages: Readability, Browsability, Searchability Plus Assistance

"This essay outlines these qualities so you, as an information system manager, can incorporate them into your products and services." (Eric Lease Morgan - Infomotions) - courtesy of lucdesk

Posted on March 05, 2003 | Permalink

Applied Information Design: Part 1/2

"Considering that every human activity depends - to some degree - on information, Information Design provides a level of structure and foundation to almost everything." (Dirk Knemeyer - Thread Inc.)

Posted on March 03, 2003 | Permalink

Why Content Management Software Hasn't Worked

"(...) because it was badly designed and massively over-hyped." (Gerry McGovern)

Posted on March 03, 2003 | Permalink

Speed Up Your Site: Web Site Optimization

Chapter 2: Flow in Web Design (Web Reference) - courtesy of webword

Posted on February 25, 2003 | Permalink

Collaboration and Information Design

"While the basics are very simple - create information that achieves maximum effectiveness by balancing the correct content with the best aesthetics - successfully accomplishing it is something else entirely." (Dirk Knemeyer - Thread Inc.)

Posted on February 24, 2003 | Permalink

The London Underground Map: Imagining Modern Time and Space

"The London Underground map (...) appeared in 1933 originally designed in 1931 by Harry Beck." (Janin Hadlaw - Design Issues 19.1) - courtesy of karel van der waarde

Posted on February 21, 2003 | Permalink

Articles: Information Design

From: "(...) a comprehensive portal to online resources in professional, scientific and technical communication." (The EServer Technical Communication Library) - coutesy of ben hyde

Posted on February 18, 2003 | Permalink

Information Design: The Meta Discipline for Business

"Information Design integrates numerous disciplines to create effective information." (Thread Inc.)

Posted on February 18, 2003 | Permalink

Cyborg logs and collective stream of (de)consciousness capture for producing attribution-free informatic content such as cyborglogs

"Because of the participants' ability to constantly experience the world through the apparatus, the apparatus can behave as a true extension of the participants' mind and body, giving rise to a new kind of collective experience." (Steve Mann - First Monday 8.2)

Posted on February 12, 2003 | Permalink

What's Your Idea of a Mental Model?

"As usability and design professionals, we often use the term ìmental modelî loosely." (Scott McDaniel - Boxes and Arrows)

Posted on February 11, 2003 | Permalink

Design for Small Screens

- "(...) a 20-minute overview of how life is different for web people entering the world of small devices." (Marc Rettig) - courtesy of hydesign

Posted on February 10, 2003 | Permalink

The Language of Graphics

Lecture of Yuri Engelhardt on Feb. 13, 2003 (Audiovisual Institute - Universitat Pompeu Fabra, Spain)

Posted on February 05, 2003 | Permalink

Content and Complexity: Information Design in Technical Communication

Introduction chapter (Beth Mazur - IDblog)

Posted on February 04, 2003 | Permalink

InfoGraphics : Space Shuttle Columbia Disaster

"Going to be adding links, as they come, to infographics and interactive graphics reporting on the Space Shuttle Columbia Disaster" (Nixlog) - courtesy of kottke

Posted on February 03, 2003 | Permalink

InformeDesign

"(...) a research and communication tool for designers." (University of Maryland) - courtesy vanderwall

Posted on January 21, 2003 | Permalink

Information Mapping

"Built into the human brain is a high-performance pattern recognition engine, and nothing can feed that engine data faster than maps can." (Jon Udell)

Posted on January 17, 2003 | Permalink

Printing the Web

"Despite predictions to the contrary, it doesn't seem that the advent of networked information sharing has reduced human consumption of paper." (James Ka lbach - Boxes and Arrows)

Posted on January 14, 2003 | Permalink

Five Tips to Reduce Knowledge Loss

"In today's job market, organizations have come to realize the impact of knowledge Loss. More and more of their best employees leave every day. Even when new people and their knowledge are brought in, chances are that those new people will leave within four years." (Brian Frank - KMPro) - courtesy of elearningpost

Posted on January 08, 2003 | Permalink

Persuasive Technology: Using Computers to Change What We Think and Do

"In this thought-provoking book based on nine years of research, B.J. Fogg, director of the Persuasive Technology Lab at Stanford University, reveals how Web sites, software applications and mobile devices can be used to change people's attitudes and behavior." (B.J. Fogg - ACM Ubiquity)

Posted on January 02, 2003 | Permalink

Handheld for Doctors

"A massive 28% of a UK doctor's time is spent dealing with paper. This book will show you why and how handheld computers can help you reduce this time, and how to use the technology without waiting for the IT department." (Mohammad Al-Ubaydli)

Posted on December 16, 2002 | Permalink

iHotelier: Demonstrating the Potential of Flash for Web App Design

"Flash's real potential to get past some hard problems makes it something we should seriously investigate for future application development." (Christine Perfetti - User Interface Engineering)

Posted on December 13, 2002 | Permalink

Cognitive Models for Web Design: Information Foraging Theory Applied

"Information foraging theory gives those researching user interaction with Web sites a way to examine user goals, their decision making processes and adaptations to the information access system environment." (Tanya Rabourn - Pixelcharmer)

Posted on December 11, 2002 | Permalink

Thinking Should Become Before Communication

"Communication has become the great fashion and addiction of our age. (...) Communication, without thought, is in fact an unproductive activity." (Gerry McGovern)

Posted on December 09, 2002 | Permalink

Userati

Names and connections (Chris McEvoy - Usability Views)

Posted on December 05, 2002 | Permalink

Three Lessons from Tufte: Special Deliverable#6

"Because his books focus primarily on producing graphics for paper and on the representation of information, not the structuring of information, many information architects wonder about the value of Tufte's writing for their work." (Dan Brown - Boxes and Arrows)

Posted on November 26, 2002 | Permalink

Knowledge Isn't Power (...) Unless It's Shared

"High performers consistently speak of knowledge when talking about their work, whereas lower performers speak of information." (Rachel Fielding - VNUnet)

Posted on November 22, 2002 | Permalink

Connectedland

"The always-connected artifacts we carry with us are slowly eroding the idea that we should know all the information we need to complete a task." (Fabio Sergio - freegorifero)

Posted on November 15, 2002 | Permalink

Small Pieces Loosely Joined

"{a unified theory of the web}" (David Weinberger)

Posted on November 07, 2002 | Permalink

Donald A. Norman on 'Emotion & Design'

"The emphasis will be primarily upon product design, with a discussion of how affect serves as a computationally 'weak method' that provides a useful, generalizable mechanism for dealing with the unexpected." (MIT Media Lab - Nov. 7, 2002)

Posted on November 01, 2002 | Permalink

Grokker: Breaking The Page Barrier

"The application quickly converts data, documents, records, and search results into contextually relevant, graphical knowledge maps." (Groxis, Inc.)

Posted on October 29, 2002 | Permalink

Making the Visual Verbal

"Many people who do not consider themselves writers are intimidated by the thought of writing." (John Paul Caponigro - Communication Arts)

Posted on October 25, 2002 | Permalink

Promoting Visual Thinking

"Works of art have no productive function in our economy. Art is politically dangerous. Contemporary art is too difficult to understand." (Wendy Richmond - Communication Arts)

Posted on October 25, 2002 | Permalink

Building Online Communities

"The Internet exists to improve communication. Communities can grow anywhere communication occurs." (chromatic - O'Reilly Network)

Posted on October 22, 2002 | Permalink

Educational Programs in Information Design

"More than graphic design, more than technical writing, but not really in the information architecture or interaction design space, the ideal information design program combines coursework that may touch all of these fields." (STC Information Design SIG)

Posted on October 18, 2002 | Permalink

Global Concerns and How Artificial Intelligence Will Effect Information Design

"What matters is that information designers know how to apply the applications to their quest for high quality knowledge experiences." (Peter Simlinger & Ludwig Haskins - infodesign ed 2002)

Posted on October 08, 2002 | Permalink

Information Overload: It's Time To Take Your Time

"The technology industry has a blind and zealous faith in speed and innovation. Society in general has bought into the change is good mantra." (Gerry McGovern)

Posted on October 07, 2002 | Permalink

The Life of Charles Joseph Minard (1781-1870)

A translation of Minard's obituary by Dawn Finley (Edward Tufte)

Posted on October 02, 2002 | Permalink

Information Technology: Trojan Horse of Information Overload

"Information technology has become the problem. The solution is to invest in people again." (Gerry McGovern)

Posted on October 01, 2002 | Permalink

How Can You Boost Your Web Site's Credibility?

"We have compiled 10 guidelines for building the credibility of a web site. These guidelines are based on three years of research that included over 4,500 people." (The Stanford Web Credibility Research)

Posted on September 27, 2002 | Permalink

Iconic Communication

"The popularity of the WIMP interface opens up real possibilities for developing new forms of human communication based around images rather than text." (Intellect Publishers)

Posted on September 27, 2002 | Permalink

Information Interaction

"We cognitive agents, humans and computers, currently interact with and process information in order to adapt meaningfully to the world, both directly and through our representations of the world, the latter built up in the coherent pictures we call common sense and science." (P. Duchastel - Information Design Atelier)

Posted on September 26, 2002 | Permalink

Leonardo's Laptop: Human Needs and the New Computing Technologies

All sample chapters are in Adobe PDF format. (Ben Schneiderman - MIT Press)

Posted on September 25, 2002 | Permalink

Inconspicuous Consumption: Lessons for Web Design from Mall and Retail Design

"(...) the retail environment, which has centuries of experience behind it, might have a few lessons to teach those of us in the emerging discipline of web design." (Saul Carliner - Boxes and Arrows)

Posted on September 18, 2002 | Permalink

Babyface Design for Mobile Devices and the Web

"Challenges include limited spatial and color resolution, limited font choice, limited space, and information visualization in the form of miniature charts, maps, and diagrams, particularly table/list navigation." (Aaron Marcus - Next Interface)

Posted on September 16, 2002 | Permalink

Information Design Processes: Developing Accessible and Understandable Information

"Aren't all graphic design projects very similar?" (Karel van der Waarde - Icograda)

Posted on September 16, 2002 | Permalink

Contingency Design: Maximizing Online Profitability By Helping People When Things Go Wrong

"Contingency design is (...) the error messaging, graphic design, instructive text, information architecture, backend system, and customer service that helps visitors get back on track after a problem occurs." (37signals)

Posted on September 16, 2002 | Permalink

GAIN 2.0

The Journal of Design and Business (American Institue of Graphic Arts)

Posted on September 13, 2002 | Permalink

The Network Society: A Shift in Cognitive Ecologies?

"By examining the psychodynamic effects on human cognition of the adoption of the technology of writing we can logically assess and contextualize the potential effect of the massification of networked information systems on our day-to-day thought processes." (Mathew Wall-Smith - First Monday Issue 7.9)

Posted on September 11, 2002 | Permalink

Color, Contrast & Dimension in News Design

"The concise text and interactive exercises provide an unparalleled online tutorial and the successful content management makes it beautifully usable." (Communication Arts Interactive Annual 8)

Posted on September 06, 2002 | Permalink

Signs of the Times

"As an information designer, Mijksenaar's specialty is taming chaos." (Patricia Leigh Brown - The Age)

Posted on September 05, 2002 | Permalink

Bridging The Gap With Requirements Definition

"One effective method is to conduct a requirements definition phase before developing a new product." (Ryan Olshavsky - Cooper Newsletter)

Posted on September 04, 2002 | Permalink

Turning Requirements Into Product Definition

"(...) to work from a form and behavior specification that provides a final and coherent description of what the product is and how it should work." (Jonathan Korman - Cooper Newsletter)

Posted on September 04, 2002 | Permalink

99.9% of Websites Are Obsolete

"(...) the symptoms of disease and decay have already started to appear." (Jeffrey Zeldman - Digital Web Magazine)

Posted on September 04, 2002 | Permalink

Information Design

"From Ricci Street, an online MBA community at Medaille College, Buffalo, pioneering new media in the 21st century." (Douglas Anderson - Gizmos, Inc.)

Posted on September 04, 2002 | Permalink

Information Design: A Dynamic and Rapidly Growing Field

"Concerned with issues and techniques in the design and communication of messages, Information Design has been greatly impacted by the rise of electonic media." (Coventry School of Art and Design, UK)

Posted on September 04, 2002 | Permalink

Flash, Usability, and Information Design

"From the point of view of information design, the relevance of a technology derives from how it assists thinking about evidence." (Edward Tufte - Ask E.T.)

Posted on September 01, 2002 | Permalink

Smarter Content Publishing

Building a semantic website to increase the efficiency and usability of publishing systems (Victor Lombardi - Digital Web Magazine)

Posted on August 26, 2002 | Permalink

Information Design Journal 1979-2001: Table of Contents

Building a knowledge-base for the practice of Information Design (Karel van der Waarde - IDJ)

Posted on August 23, 2002 | Permalink

Information Overload: You Need To Get Organized

"Information overload has striking similarities to pollution." (Gerry McGovern)

Posted on August 19, 2002 | Permalink

Top 10 Design Problems

"Cognitive overload happens when the user is bombarded with too much unprioritized or unfiltered information that is typically not needed for the current task (...)" (Michael Moore - Health InfoDesign)

Posted on August 16, 2002 | Permalink

Beyond Myth and Metaphor: The Case of Narrative in Digital Media

"If we compare the field of digital textuality to other areas of study in the humanities, its most striking feature is the precedence of theory over the object of study." (Marie-Laure Ryan - Game Studies)

Posted on August 13, 2002 | Permalink

Links and Power: The Political Economy of Linking on the Web

"Links have become the currency of the Web. With this economic value they also have power, affecting accessibility and knowledge on the Web." (Jill Walker)

Posted on August 12, 2002 | Permalink

The JAIR Information Space

"An information space is a type of information design in which representations of information objects are situated in a principled space. In a principled space location and direction have meaning, so that mapping and navigation become possible." (Information Architecture - MIT Artificial Intelligence Laboratory)

Posted on August 07, 2002 | Permalink

Business Models for Information Design and Development Departments

"Based on observations of information design and development departments in practice, I propose that six types of models govern information design and development groups." (Saul Carliner)

Posted on August 05, 2002 | Permalink

Information Design

A Select Bibliography (Mantex)

Posted on August 01, 2002 | Permalink

An Information Design Timeline

"(...) I didn't say *the* information design timeline!" (Beth Mazur - The STC Information Design SIG)

Posted on August 01, 2002 | Permalink

Reading Online News: A Comparison of Three Presentation Formats

"(...) this study addressed the question of how information should be presented within a news-style web page." (SURL Usability News)

Posted on July 24, 2002 | Permalink

Information Ecology: Bayer's Book of Maps

"One of the purposes of information design is to realize a vivid experience of content." (Nate Burgos - Boxes and Arrows)

Posted on July 23, 2002 | Permalink

The Shape of Information

Information design isn't just a textual exercise. Today, it's a basic component of all good design. (Paul Makovsky - Metropolis Magazine)

Posted on July 23, 2002 | Permalink

Content and Complexity

The Role of Content in Information Design (Michael J. Albers (ed.) and Beth Mazur (ed.) - Lawrence Erlbaum Associates, Inc.)

Posted on July 22, 2002 | Permalink

Web Style Guide - 2nd Edition

"From its inception in 1994, the principal aim of Web Style Guide has been to provide a thorough and accessible guide to Web design for developers around the world" (Patrick J. Lynch and Sarah Horton)

Posted on July 21, 2002 | Permalink

Emotion & Design: Attractive Things Work Better

"Advances in our understanding of emotion and affect have implications for the science of design." (Don Norman)

Posted on July 09, 2002 | Permalink

Apple Guide Complete: Designing and Developing Onscreen Assistance

"With Apple Guide, you can produce guide files that actually lead users, step by step, through complex tasks and concepts." (Apple Developer)

Posted on July 05, 2002 | Permalink

Practical Design of Outlines and Site Maps

"My goal with this site is to make electronically delivered documents far easier and more practical and faster to work with, by expanding beyond the "help topics" design paradigm." (Hypertext Navigation)

Posted on July 01, 2002 | Permalink

Information Design: What is it? Who needs it?

"What distinguishes information design from other types of design?" (Terry Irwin - AIGA Design Forum)

Posted on June 26, 2002 | Permalink

Placeless Documents

"(...) documents that are organized and managed according to their properties, rather than according to their location." (Jim Thornton - Xerox Parc)

Posted on June 25, 2002 | Permalink

Reestablishing the Value of Content

Everything has a cost, even so-called 'free' content (Gerry McGovern - ACM Ubiquity)

Posted on May 29, 2002 | Permalink

Designing On Both Sides Of Your Brain

"The entire process of idea exploration, evaluation and implementation is reflective." (Scott Berkun - Boxes and Arrows)

Posted on May 21, 2002 | Permalink

Screen Language: The New Currency for Learning

"Kids are on to something big, says John Selly Brown (...)" (Martha Lagace - HBS Working Knowledge)

Posted on May 15, 2002 | Permalink

Relationships: Structural Design Components

"All the fuss over findability from Peter's article and the many insightful comments led me to think about this new concept until I saw this diagram in a dream." (Christina Wodtke - elegant hack)

Posted on May 13, 2002 | Permalink

And The Nominees Are ...

"The Webby Awards 2002 Nominees (...) These nominees exemplify the very best that the Internet has to offer." (Webby Awards)

Posted on May 02, 2002 | Permalink

Form, Function, Emotion

Inside the philosophy and process of Frog Design (Jenny Rose - New.Architect)

Posted on April 12, 2002 | Permalink

Theory For Practice

"(...) a constructionist approach to information design and contrasts it with the more widely used constructivist approach." (David Sless - Communication Research Institute of Australia Inc.)

Posted on April 02, 2002 | Permalink

Seven Principles for Cultivating Communities of Practice

"Although communities of practice develop organically, a carefully crafted design can drive their evolution. In this excerpt from a new book, the authors detail seven design principles. The payoff? Knowledge management that works." (Etienne Wenger et al. - Harvard Business School Press)

Posted on March 28, 2002 | Permalink

TED 2002 Conference Weblog Reports

"(...) an eccentric mix of presentations and performances, celebrities and civilians." (David Weinberger - JOHO)

Posted on March 16, 2002 | Permalink

What Is Information Design?

"Information design has a much broader focus than the appearance of information." (Saul Carliner)

Posted on March 12, 2002 | Permalink

Kevin Carey: Ambassador for Information Design

"His mission is to explain why information presents people with problems and what to do about it." (Usability News)

Posted on March 11, 2002 | Permalink

Evaluating Web Information and Design

"(...) methods for critically evaluating the content and design of existing Internet document can also usefully inform the production of new documents." (George McMurdo - Queen Margaret College, Edinburgh, Scotland, UK)

Posted on March 08, 2002 | Permalink

Wurman's Last Waltz at TED12

"A star-studded crowd gathers in Monterey as the annual conference prepares for a major transition." (Gary A. Bolles - Business 2.0)

Posted on March 07, 2002 | Permalink

Communication meaning: Drawing in leadership

"When leaders draw, they convey their thinking." (Nate Burgos - LiNE Zine)

Posted on February 19, 2002 | Permalink

Information Graphics

"(...) the beginning of a dictionary of the different ways in which information is communicated to members of the public." (University of Brighton - School of Design)

Posted on February 14, 2002 | Permalink

IA/Recon 3/6

Dressing Up in Lab Coats (Jesse James Garrett)

Posted on February 13, 2002 | Permalink

Informational Value of Museum Web Sites

"What information are virtual visitors looking for on museum Web sites?" (V. Kravchyna and S. K. Hastings - FirstMonday 2002.2)

Posted on February 07, 2002 | Permalink

Continuities and Transformations

Challenges to Capturing Information about the Information Society (Fred Gault and Susan A. McDaniel - FirstMonday 2002.2)

Posted on February 07, 2002 | Permalink

Information Design Using Card Sorting

"The challenge is to organise this information in a way that is useful and meaningful for the users of the system." (James Robertson - Intranet Journal)

Posted on February 06, 2002 | Permalink

Top Understanding

"A new publishing venture by Richard Saul Wurman." (Richard Saul Wurman)

Posted on February 06, 2002 | Permalink

The Web Credibility Project

"Our goal is to understand what leads people to believe what they find on the Web." (Part of Stanford Persuasive Technology Lab)

Posted on February 04, 2002 | Permalink

Notes on Design Practice

Stories and Prototypes as Catalysts for Communication (Thomas Erickson)

Posted on February 04, 2002 | Permalink

There Is No Such Thing As Information Design

"Information cannot be designed; what can be designed are the modes of transfer and the representations of information." (Jeff Raskin - TaskZ) - courtesy of webword

Posted on January 27, 2002 | Permalink

Dave Schroeder of Pilotvibe Talks About Sound Design for Interactive Multimedia

"What's happening with sound design (for interactive) these days?" (Dave Schroeder - Design Interact) - courtesy of iaslash

Posted on January 15, 2002 | Permalink

Self-Organizing Sites

"Today, the Internet is a significant channel for conducting commercial transactions, disseminating information, entertaining, and more, resulting in a deluge of online information." (Hisham Alam - WebTechniques)

Posted on December 18, 2001 | Permalink

The Access Guides and the Contradictions of Design

"(...) Richard Saul Wurman's original vision of the once-excellent Access Guides had been dramatically watered down" (Phil Agre - Red Rock Eater Digest)

Posted on December 14, 2001 | Permalink

Information and its Structuring: Problems and Opportunities

A Powerpoint Presentation (Paul Dourish - UoC Irvine)

Posted on November 28, 2001 | Permalink

Information and Computation

"(...) The metaphor about information and computation is interesting." (Lee Smolin - EDGE)

Posted on November 20, 2001 | Permalink

Conferences

Information Design Conference Calendar (Karel van der Waarde - InfoDesign mailinglist)

Posted on November 06, 2001 | Permalink

Truth, Beauty, and the User Interface

Notes on the Aesthetics of Information (Matthew G. Kirschenbaum - Mixed Messages: Images, Text, and Technology 1997)

Posted on October 26, 2001 | Permalink

Information Design Association: IDeAs

"(...) some back issues of the former IDA newsletter" (Conrad Taylor - informationdesign.org)

Posted on October 11, 2001 | Permalink

Information Design using Card Sorting

"The challenge is to organise this information in a way that is useful and meaningful for the users (...)" (James Robertson - Step Two Designs)

Posted on October 04, 2001 | Permalink

Presenting Data and Information

Class Given by Edward Tufte (Terrie Miller - O'Reilly)

Posted on October 01, 2001 | Permalink

The Nature of Information

"Poetry is information fireworks" (Edward M. Housman)

Posted on September 29, 2001 | Permalink

Virtual Classroom Fall 2001

CDES-298c Information Design (Farmland - Frank Armstrong)

Posted on September 10, 2001 | Permalink

Information: Organized

"As we gradually become overwhelmed by digital content, we need to expand our focus to understand how, and why, information is organized." (Brian K. Smith - MIT Media Lab i:o)

Posted on September 05, 2001 | Permalink

Usable Medicine Information

"What general principles of information design are applicable to designing medicine information for people?" (David Sless - Communication Research Institute of Australia)

Posted on September 05, 2001 | Permalink

Information Design Research Publications

"This new multi-disciplinary field of study trains communicators who can work at the interface between engineering and the natural sciences, the media, the humanities and design." - (Rune Petterson - Dept. of Information Design and Product Development - Mälardalen University)

Posted on September 05, 2001 | Permalink

International Journal of Design Sciences and Technology

"(...) a multidisciplinary forum dealing with all facets and fields of design" (Ed. R. Beheshti)

Posted on August 22, 2001 | Permalink

Information Design, A Graphic Designer's Salvation

"(...) information design is often difficult for us to explain even to ourselves" (Roger Whitehouse - Communication Arts)

Posted on August 20, 2001 | Permalink

Knowledge Mapping for the Complex Social Messes

"A presentation to the "Foundations in the Knowledge Economy" at the David and Lucile Packard Foundation" (Robert E. Horn)

Posted on August 09, 2001 | Permalink

Bringing Design to Software

"(...) how to improve the practice of software design, by applying lessons from other areas of design to the creation of software" (Terry Winograd et al. 1996)

Posted on August 09, 2001 | Permalink

Wayfinding Is Not Signage

Signage plays an important part of wayfinding -- but there's more (John Muhlhausen - Signs of the Times)

Posted on August 08, 2001 | Permalink

Information Design is a Peaceful Art

"The following illustrations are examples of this art" (Toby Braun)

Posted on August 07, 2001 | Permalink

Blurb Gallery

"(...) how to display the headlines and summaries" (Victor Lombardi - noise between stations)

Posted on July 20, 2001 | Permalink

Organic Information Design

"(...) this thesis introduces a visualization process" (Benjamin Fry - Aesthetics & Computation Group MIT Media Lab)

Posted on July 13, 2001 | Permalink

What's in a name

Commentaries and Responses

Posted on July 13, 2001 | Permalink

Inside Information

"(...) it was Claude Shannon who made information into a technical term" (Howard Rheingold's Tools for Thought)

Posted on July 03, 2001 | Permalink

Scopeware

"(...) to manage all of your electronic information from one place, turning static data into dynamic intelligence" (Mirror Worlds Technologies, Inc. - David Gelernter et al.)

Posted on July 01, 2001 | Permalink

Concept Mapping Resource Guide

"(...) the central resource guide for learning about structured conceptual mapping." (William M.K. Trochim)

Posted on June 25, 2001 | Permalink

Information Design Using Card Sorting

"The challenge is to organise this information in a way that is useful and meaningful for the users of the system" (Step Two Design)

Posted on June 25, 2001 | Permalink

Information Design Journal 10:1 (2001)

"(...) an impression of the contents and dynamics of IDJ" (Karel van der waarde / Piet Westendorp eds. - John Benjamins Publishing Company)

Posted on June 25, 2001 | Permalink

Mapping how people use a website

"A major challenge in designing and operating a large website is understanding how people use your site" (Martin Dodge of Centre for Advanced Spatial Analysis - Mappa.Mundi)

Posted on June 25, 2001 | Permalink

Information Design Association Newsletter IDeAS

"(...) back issues of the former IDA newsletter" (Conrad Taylor)

Posted on June 25, 2001 | Permalink

Information Anxiety2

A Guidebook for the Information Age (Laurie Gray - Webreference)

Posted on June 22, 2001 | Permalink

Mind Your FAQs

Tips for Creating an Effective and Informative Resource (Jodi Bollaert - Compuware)

Posted on June 16, 2001 | Permalink

Social Translucence

An Approach to Designing Systems that Support Social Processes (Thomas Erickson and Wendy A. Kellogg - IBM T.J. Watson Research Center)

Posted on June 11, 2001 | Permalink

The Future of the Book

"(...) the future of the book in the digital world through the promotion of e-book reading appliances and software" (Clifford Lynch in First Monday June 2001)

Posted on June 07, 2001 | Permalink

InCA

"(...) covers the juicy topic of Design Research" (InCA Archive)

Posted on June 02, 2001 | Permalink

Fostering the Collaborative Creation of Knowledge

A White Paper (John C. Thomas / IBM Research - Yorktown Heights, NY)

Posted on June 01, 2001 | Permalink

The Work of Edward Tufte and Graphic Press

"This website describes Edward Tufte's books, one-day course, and artwork"

Posted on April 27, 2001 | Permalink

Forms That Work

"(...) dedicated to the world of forms design" (Caroline Jarrett and Gerry Gaffney)

Posted on April 26, 2001 | Permalink

Information Design Tips

"Discover what information design is and why you need to know about it." (Judy Litt in About - The Human Internet)

Posted on March 09, 2001 | Permalink

Design

"Design is (...) but a social phenomenon that both mirrors and shapes how we think" (Internet Time Group)

Posted on February 02, 2001 | Permalink

The Curse of Information Design

"Every designer I know is an artist" (Scott Jason Cohen in A List Apart)

Posted on January 25, 2001 | Permalink

The Art of Topless Dancing and Information Design

"(...) those people who pull it all together" (Denice 'Davina' Warren)

Posted on January 08, 2001 | Permalink

Physical, Cognitive, and Affective

"A Three-Part Framework for Information Design" (Saul Carliner)

Posted on December 18, 2000 | Permalink

How Much Information?

"(...) an attempt to measure how much information is produced in the world each year" (School of Information Management and Systems - University of California at Berkeley)

Posted on December 02, 2000 | Permalink

The Ballot in Question

Bad Infodesign Example or 'Why Gore Lost The US Election' (Sun-Sentinel)

Posted on November 09, 2000 | Permalink

Information Design Resources

"(...) structuring is comparable to cartography" (ByteRyte)

Posted on November 07, 2000 | Permalink

The Communication Research Institute

"(...) a training program for professional communication and information designers" (Mail CRIA)

Posted on November 06, 2000 | Permalink

Information Design Techniques

"Enabling Extremely Rapid Navigation in Your Web or Document" (Michael Hoffman)

Posted on October 22, 2000 | Permalink

Information Design and the World Wide Web in Education

"(...) the effective presentation of information is at the heart of the business of writing" (James West)

Posted on October 01, 2000 | Permalink

One Half A Manifesto

"(...) it's probably time for me to cry out my dissent more loudly than I have before" (Jaron Lanier in EDGE)

Posted on September 24, 2000 | Permalink

Mental Models

"Award winning Psychological Science on the net for an outstanding contribution to psychology on the internet" (Webmaster Ruth Byrne)

Posted on September 20, 2000 | Permalink

Information Design Materials

"Information design is the newest of the design disciplines." (Frank Thissen)

Posted on September 19, 2000 | Permalink

Information Design for the Web

SFSU Multimedia Studies Program (Submit a Link to Rachel Powers)

Posted on September 17, 2000 | Permalink

Philosophe

"A thoughtful approach to web site quality" (Derek Sisson)

Posted on September 16, 2000 | Permalink

Designing Documents to Enhance the Performance of Digital Libraries

"Time, Space, People and a Digital Library on London" (Gregory Crane in D-Lib Magazine)

Posted on September 13, 2000 | Permalink

Structured data and the death of WYSIWYG

"We have the formats, we know the semantics" (Joakim Ziegler)

Posted on September 09, 2000 | Permalink

Information Design

"Articles about information design, information architecture and Edward Tufte." (The Electronic Performance Support Systems Infosite)

Posted on September 07, 2000 | Permalink

Proposal on Documentation of the Design Process in Online Environments

"As the World Wide Web becomes an increasingly legitimate publishing medium, the need for consistency, clarity, and documentation grows" (Metagrrls)

Posted on September 06, 2000 | Permalink

Live with the Users

A talk from Web99 (Marc Rettig)

Posted on September 04, 2000 | Permalink

The Aesthetics and Practice of Designing Interactive Computer Events

"(...) the essay suggests extensions to current GUI design canons that uniquely attend to interactivity as an aesthetic issue" (Stephen Wilson of SF State University)

Posted on August 28, 2000 | Permalink

The Journal of Conceptual Modeling

"(..) a free journal dedicated to data modeling, design, and implementation issues" (InConcept Inc.)

Posted on August 24, 2000 | Permalink

Ask Doctor Web:Design

"Design consists of the useful, conceptual, and (hopefully) pleasing arrangement of content." (Jeffrey Zeldman Presents)

Posted on August 16, 2000 | Permalink

Web Site Design Process

"(...) three subproblems: Information Design, Interaction Design and Presentation Design" (Harry Tennant & Associates)

Posted on August 15, 2000 | Permalink

Rune Pettersson

Professor of Information Design (Mälardalen University - Sweden)

Posted on August 15, 2000 | Permalink

Inhabiting Information

The Architecture of Cognitive Amplification (Barbara Pfenningstorff - MSc Virtual Environments - The Bartlett Faculty of the Built Environment)

Posted on August 09, 2000 | Permalink

Information Design Discipline

"According to RSW, the crucial emerging profession of the twenty-first century is that of information architect" (Art and Culture)

Posted on August 09, 2000 | Permalink

Certificate in Information Design

"An interdisciplinary program that draws on the principles of information design" (Faculty of Information Studies - University of Toronto)

Posted on August 08, 2000 | Permalink

Information Design: Online Informatics

"Designing a Worldwide Information Structure" (Kjell-Erik B. Eilertsen & Ole Øyvind Stensli - Information Design Class)

Posted on August 07, 2000 | Permalink

Don Norman on Edward Tufte

"Tufte lacks an understanding of people and (...) is often wrong about what constitutes good communication." (ACM SIGCHI WWW Human Factors mailing list)

Posted on August 04, 2000 | Permalink

Notes on Web Design

"Valerie Casey is a user experience strategist" (ValCasey)

Posted on August 03, 2000 | Permalink

Design Research Society

"(...) the essence of the activity called design is common to many disciplines" (Contact David Durling)

Posted on August 01, 2000 | Permalink

Deep Web

"A vast reservoir of Internet content that is 500 times larger than the known WWW" (Bright Planet: The Internet Content Company)

Posted on July 27, 2000 | Permalink

What is Information?

The Flow of Bits and the Control of Chaos (David Sholle of Miami University - Media in Transition)

Posted on July 27, 2000 | Permalink

Perceptual and Fluid

"(...) extracting visual structure in document images..." & "(...) a new technique for annotation." (Systems and Practice Lab - XEROX PARC)

Posted on July 20, 2000 | Permalink

Explanation Architecture Group

"(...) technological and conceptual architectures around imagery that allow people to construct and communicate their understandings in new ways." (MIT Media Laboratory)

Posted on July 13, 2000 | Permalink

Form Meets Function in Cyberspace

An information designer's view of website development (Companion site of 'Writing For The Technical Professions' by Kristin R. Woolever)

Posted on July 04, 2000 | Permalink

Selected Online Publications

Andrew Dillon (School of Library and Information Science at Indiana University)

Posted on June 28, 2000 | Permalink

Polyscopic Modelling

A general-purpose information design methodology (The Information Design Group at the University of Oslo)

Posted on June 27, 2000 | Permalink

Informing Science

The International Journal of an Emerging Discipline (Eli Cohen - Editor-in-Chief)

Posted on June 26, 2000 | Permalink

Communication Research Institute of Australia

New articles, projects and news (contact Professor David Sless)

Posted on June 22, 2000 | Permalink

Transitions in Information Design

A reworked version of a paper from Vision Plus 2 (David Sless - Communication Research Institute of Australia)

Posted on June 22, 2000 | Permalink

Design Matters

The newsletter of the STC Information Design SIG (Editor: Beth Mazur of the Society of Technical Communication)

Posted on June 19, 2000 | Permalink

The Designer's Outpost

"(...) to support the practices used by designers during (...) information design." (Group for User Interface Research at UC Berkeley)

Posted on June 16, 2000 | Permalink

The Razorfish Reports

A Publication of the Science Department (razorfish)

Posted on June 06, 2000 | Permalink

Information Design for Cyberspace

(Philip Duchastel in CybErg 1999: The Second International Cyberspace Conference on Ergonomics)

Posted on May 29, 2000 | Permalink

The Psychology of Cyberspace

(John Suler - Department of Psychology/Rider University)

Posted on May 17, 2000 | Permalink

Recipe for a Successful Website

The Information Design Part (Nathan Shedroff)

Posted on May 07, 2000 | Permalink

The Social Live of Information

(John Seely Brown / Paul Duguid (FirstMonday)

Posted on April 05, 2000 | Permalink

Lesson 1: Make yourself understood

- Lesson 2: Help visitors find what they're looking for, Lesson 3: Welcome your customers (Short Information Design Course by Ron Scheer)

Posted on April 04, 2000 | Permalink