November 24, 2009

DeThinking Service, ReThinking Design

First Nordic Conference on Service Design and Service Innovation (November 24-26, 2009 - Oslo, Norway EU)
Design has become central to product innovation and is now starting to innovate services with the same effect. Service Design is emerging as a new design discipline, and is showing strong results in both the private and public sector.

Service Design delivers innovation through the holistic design of customer experiences that occur across touch-points and over time. It brings a different perspective to established service disciplines such as service management and service innovation, and both complements and catalyzes them.

Start date: November 24, 2009 9:23 PM