Steve Krug: October 29, 2004 - Chicago, IL USA "In this day-long workshop, I'll do my darndest to teach you how to think about your site's usability problems in a useful way, and how to make low-cost/no-cost testing an everyday part of your design process." - Also: Sep. 8, 2004 (New York, NY) - Nov. 9, 2004 (San Jose, CA)