Personas

Using Persona Advocates to develop user-centric intranets and portals

"Intranets and portals are all—or mostly—about serving and enabling users. What information do they need and what tasks must they accomplish? How will they look for information? How does it need to be organized and presented for them to understand and use it? Do users have expertise in different subject areas or varying levels of technical vocabularies? Do they need instant information gratification or will they patiently research until they explore all possibilities? Do users know what information they are seeking or do they need to be able to browse for something that will catch their eyes and provide the 'Aha!' experiences. Grasping complex information needs and uses can indeed be daunting. One powerful design tool, personas, can help make sense of these needs and provide a framework for building Intranets that will satisfy a variety of needs. Effectively developed and used, personas enable Intranet teams to hone in on user needs and build interfaces and user experiences that end-user audiences can and will use." (Howard McQueen) - courtesy of jamesrobertson

Posted on August 05, 2008 | Permalink

Engaging Personas and Narrative Scenarios

"Personas and scenarios help designers to imagine the users and aid development of design ideas. The concept of engaging personas and narrative scenario explores personas in the light of what what it is to identify with and have empathy with a character. The concept of narrative scenarios views the narrative as aid for exploration of design ideas. Both concepts incorporate a distinction between creating, writing and reading." (Lene Nielsen PhD thesis 2004)

Posted on July 22, 2008 | Permalink

Beyond Fake Personas

"(...) if personas are fictional, how do you tell when a persona is fake? This great question highlights concerns about persona quality, validity, and usefulness that our clients often raise and that many persona thought leaders have addressed." (Angela Quail - Persona Creation)

Posted on June 11, 2008 | Permalink

The Persona Non Grata article is a gift. Really.

"Here's the deal... he's got a great point, and I actually kinda furiously like the article because it reflects what annoys me about persona efforts (not personas themselves)." (Tamara Adlin - Corporate Underpants) - courtesy of marrijeschaake

Posted on February 27, 2008 | Permalink

Personas: Good Enough for Moses, Good Enough for Me

"These are personas that orbit a single objective and the ways in which people might accomplish that objective is defined in the personas. Writing it down now, it seems self-evident, but my personas have never been framed this way. Instead, typical personas identify user objectives and the product's requirements must support those objectives. To apply this to a specific example, take online banking. What would objectives look like if not defined by the target audience but instead by the business?" (Dan Brown - Greenonions) - courtesy of livialabate

Posted on February 27, 2008 | Permalink

Personas and the Role of Design Documentation

"In User Experience Design circles, personas have become part of our established orthodoxy. And, as with anything orthodox, some people disagree on what personas are and the value they bring to design, and some reject the doctrine entirely." (Andrew Hinton - Boxes and Arrows)

Posted on February 27, 2008 | Permalink

Personas and the Advantage of Designing for Yourself

"I think passion is a real issue with personas. Personas might elicit empathy with the people you design for, but they don't elicit passion. Passion comes from having a stake, having a long-term commitment. Passion is what gets you that last 10% to make something great. Designers designing for themselves are often passionate. It's hard to do as a freelancer or consultant." (Joshua Porter - Bokardo)

Posted on January 21, 2008 | Permalink

Data-Driven Design Research Personas

"(...) I presented on data-driven design research personas for the Connecticut UPA." (Todd Warfel - Messagefirst)

Posted on December 02, 2007 | Permalink

Personas Suck

"(...) if you're building a site for a group of web designers, you probably don't need personas, whereas if you're building a site for a group of doctors, they could come in handy." (Andy Budd)

Posted on November 15, 2007 | Permalink

Building a Data-Backed Persona

"Incorporating the voice of the user into user experience design by using personas in the design process is no longer the latest and greatest new practice. Everyone is doing it these days, and with good reason. Using personas in the design process helps focus the design team's attention and efforts on the needs and challenges of realistic users, which in turn helps the team develop a more usable finished design. While completely imaginary personas will do, it seems only logical that personas based upon real user data will do better. Web analytics can provide a helpful starting point to generate data-backed personas; this article presents an informal 5-step process for building a 'persona of the people'." (Andrea Wiggins - Boxes and Arrows)

Posted on November 15, 2007 | Permalink

Ten Steps to Personas

"Any project that uses personas does not necessarily need to follow all 10 steps as long as the responsible party knows the consequences of skipping a step." (Lene Nielsen - HCI Vistas)

Posted on September 28, 2007 | Permalink

Looking Back on Data-Driven Design Research Personas

"The primary goal of the tutorial was to show people how to work data into developing personas and how they can be used for more than just design.” (Todd Zaki Warfel)

Posted on August 31, 2007 | Permalink

Everything and the Kitchen Sink

Book review on 'The Persona Lifecycle' (Pruit and Adlin 2006) - "Pruit and Adlin use the lifecycle as a metaphor to frame the different stages personas go through, from birth to retirement. To highlight their process, a fictional case study runs throughout the book tying everything together. Because design doesn’t happen in a vacuum, the authors talk about how to ease the adoption and communication of personas at different levels of your organization. In fact, the book covers the two most important facets of personas: making them and getting them used." (Austin Govella - Boxes and Arrows)

Posted on May 09, 2007 | Permalink

Personas and Storytelling

"Personas work because they tell stories. Stories are part of every community. They communicate culture, organize and transmit information. Most importantly, they spark the imagination as you explore new ideas. They can ignite action." (Whitney Quesenbery) - courtesy of craig marion

Posted on April 26, 2007 | Permalink

Yes, you should be using personas

"Personas communicate the user centred process like no other method." (Leisa Reichelt - disambiguity) - courtesy of usernomics

Posted on April 24, 2007 | Permalink

Winning Against Linux The Smart Way

Including related podcast - "Tune in to learn about how to proactively and effectively sell to Linux users in the mid-market space. We’ve recently completed Linux Persona market research that groups Linux users into 5 personas. Find out what each persona means and how you can use our new screening tool to profile your own customers. - (...) this tutorial will provide you with extensive interactive content that you may require as you apply the personas in the sales and marketing aspects of your business." (Microsoft) - courtesy of slashdot

Posted on March 20, 2007 | Permalink

Design Improv

"A new approach to designing interactive experiences that is more empathetic to the consumer, and helps designers work effectively and creatively with their customers and user groups." (Nathan Waterhouse)

Posted on February 27, 2007 | Permalink

Long Live the User (Persona): Talking with Steve Mulder

"You've tried it all. User personas as posters, ala Alan Cooper, hanging on the office walls. User personas as cardboard cutouts, sitting at the conference table with you and your client. User personas as glossy deliverables. As paper mâché projects. As collages, comics, mood boards, Word documents, lists, charts, and just regular conversations. Through all your attempts to bring user personas into your project, one thing remains consistent: user personas are hard to get right. And even if you get them right, they’re even more difficult to integrate into your day-to-day process." (Liz Danzico - Boxes and Arrows)

Posted on February 14, 2007 | Permalink

Taking personas too far

"(...) although personas are essential design tools, we think some people may be losing sight of the fact that they're just tools, and tools with a specific purpose, at that. Lately, we've been seeing a lot of gold-plated hammers - unnecessarily elaborate communication about personas - and some fundamental misunderstandings about the relationships among research, personas, and scenarios." (Kim Goodwin - Cooper newsletter)

Posted on January 15, 2007 | Permalink

Personas and Outrageous Software: An Interview with Alan Cooper

"I asked Alan Cooper (over a rather echoing connection) why he is outraged by bad software, and how he developed the concept of 'personas'. I was interested to hear the 'father of Visual Basic' say 'What I need is a computer that doesn't make me feel bad and a cellphone that doesn't make me feel stupid'." (UXpod)

Posted on December 14, 2006 | Permalink

Bring Your Personas to Life!

"Method acting is just one technique to better enable user-centered design and is not intended to replace observational usability testing, but it can (and should) work in unison. For each observational user test, your actors will gain even more insights to the real world and can refine their method." (Zef Fugaz - Boxes and Arrows)

Posted on November 16, 2006 | Permalink

Personas: the podcasts

"Too busy to decide if you want to buy the book? Try the podcasts, which take you on a whirlwind tour of the book's content. The audio comes from a Molecular webinar I did a while back. For the industrious, you can also download the PowerPoint slides used in the webinar (warning: 23MB) for the full audio/visual experience." (Steve Mulder - Practical Personas)

Posted on November 01, 2006 | Permalink

The Persona Lifecycle

Review by Ross Gagliano - "(...) for our computer professional society, one may wonder whether such a book will find its way into either a computer science or an information system curriculum. Good questions! Being contrary, maybe it should. However, my own experience suggests that it may be way too massive (722 pages) and terribly glitzy (hundreds of cartoon figures) to become a standard course text." (ACM Ubiquity)

Posted on September 06, 2006 | Permalink

Practical Personas: The User Is Always Right

"(...) a site devoted to the art and science of personas. It's also the companion site to the book. The goal of this site is to keep the conversation going." (Steve Mulder and Ziv Yaar)

Posted on September 01, 2006 | Permalink

Making User Representations More Usable 

Sample chapter from: John Pruitt and Tamara Adlin, The Persona Lifecycle: Keeping People in Mind Throughout Product Design, Morgan Kaufmann Publishers 2006 - (Book Profile)

Posted on May 11, 2006 | Permalink

Why is it so Hard to Make Products that People Love?

"Business people and designers are never going to speak the same language, and that’s okay. Each needs their own language to get their work done. To make great products, we have to create new ways to understand each other and work together as we keep our collective focus on the users of our products. Personas not only help translate and keep communication channels open between designers and business people, they also help to create and maintain a focus on customers and their needs throughout the design process. The persona approach has helped a variety of companies (...) improve not just their products and services, but their bottom line as well." (Tamara Adlin and John Pruitt - AIGA Gain) - courtesy of bplusd

Posted on February 24, 2006 | Permalink

Persona Non Grata

"Solid personas can be incredibly helpful. Several years ago, Schwab redesigned its site based on three primary personas: the learner, the active trader, and the serious investor. Apple has had some great successes designing for an aesthete persona who demands that things look clean and work smoothly." (Dan Shaffer - Adaptive Path)

Posted on August 19, 2005 | Permalink

Making Personas More Powerful: Details to Drive Strategic and Tactical Design

"How can something that feels so right be so wrong? Personas ought to be one of the defining techniques in user-focused design. Lots of professionals create them, yet too often the personas end up being too vague to guide a product's focus. They often lack the detail to be useful in guiding low-level design trade-offs. And, as typically done, personas have been too narrowly focused. They often aren’t helpful in identifying the information a user needs or creates. Nor do they have much to say about the sensory and emotional aspects of user experience—the sorts of factors that cause consumers to lust after products like Apple's iPod." (turok - LiveJournal)

Posted on March 20, 2005 | Permalink

Is this you? (Reader persona design: an example)

"Do you work in a medium-to-large organization whose web content you feel could be put to better use? If so, you’re my target reader." (Gerry McGovern)

Posted on February 13, 2005 | Permalink

Key steps in creating your reader persona

"The first step in developing successful reader personas is to decide what readers you are not going to focus on. Good web management is often more about what you exclude than what you include." (Gerry McGovern)

Posted on February 06, 2005 | Permalink

Three Important Benefits of Personas

"Personas are becoming a regular staple in many of the development teams we talk to. The method helps teams make a smooth translation between requirements and design, resulting with much cleaner designs. The benefits of preventing grounding, encouraging story telling, and enhancing role playing are rarely discussed, yet very present when you see the method in full force. It's these benefits that guide our belief that personas will be a trusted method for many years to come." (Jared Spool)

Posted on December 07, 2004 | Permalink

Personas: Empathetic Focus

"Do Personas have to be accurate? Do they require a large body of research? No, I conclude. The Personas must indeed reflect the target group for the design team, but that is about all. A Persona allows designers to bring their own life-long experience to bear on the problem, and because each Persona is a realistic individual person, the designers can focus upon features, behaviors, and expectations appropriate for this individual, allowing the designer to screen off from consideration all those other wonderful ideas they may have." (Donald Norman) - courtesy of elearningpost

Posted on November 08, 2004 | Permalink

Using Personas to Create User Documentation

"Personas and other user-modeling techniques are often solely discussed as tools for product definition and design, but they are useful tools in other arenas, as well. Technical writers responsible for creating user documentation can benefit greatly from a well-defined persona set, too." (Steve Calde - Cooper Newsletter)

Posted on October 21, 2004 | Permalink

Extending a Technique: Group Personas

"So we decided to see if we could make group personas. At first, there was some apprehension - what if the groups are so varied as to be impossible to characterize? But as soon as we started making them, only several different kinds of personas made sense and it became a straightforward extension of Alan Cooper's original persona technique. Here's how we did it." (Mike Kuniavsky - Boxes and Arrows)

Posted on September 15, 2004 | Permalink | TrackBack

Making Personas More Powerful: Details to Drive Strategic and Tactical Design

"Personas ought to be one of the defining techniques in user-focused design. Lots of professionals create them, yet too often the personas end up being too vague to guide a product’s focus. They often lack the detail to be useful in guiding low-level design trade-offs." (George Olsen - Boxes and Arrows)

Posted on September 15, 2004 | Permalink | TrackBack

Personas: Theory and Practice 

"Personas is an interaction design technique with considerable potential for software product development. (...) Personas are more engaging than design based primarily on scenarios." (John Pruitt and Jonathan Grudin - Microsoft Research) - courtesy of henrik olsen

Posted on June 03, 2004 | Permalink | TrackBack

MSN Personas

"We try to understand an audience through numbers, charts and graphs, but often times we lose sight of the people who represent these statistics. The MSN audience is comprised of a broad range of users at different stages in their life, who use MSN in their own unique way. To help better define the people behind the numbers, MSN has created personas for some key audience segments." (MSN Advertising) - courtesy of brett lider

Posted on March 11, 2004 | Permalink | TrackBack

An introduction to personas and how to create them

"Before embarking on any intranet or website design project, it is important to understand the needs of your users. It is then possible to identify the features and functionality that will make the intranet or website a success, and how the design can support users with different goals and levels of skill." (Tina Calbria - Step Two Designs) - courtesy of elearningpost

Posted on March 04, 2004 | Permalink | TrackBack

Personas Used as Means of Motivating Design Teams

"Lovely personas with a full back story are dropped in cupboard and ignored." (Ann Light - Usability News)

Posted on December 13, 2002 | Permalink | TrackBack

Getting from Research to Personas: Harnessing the Power of Data

"The usefulness of personas in defining interactive product has become more widely accepted in the last few years (...)" (Kim Goodwin - Cooper)

Posted on November 18, 2002 | Permalink | TrackBack

Getting from Research to Personas: Harnessing the Power of Data

"The usefulness of personas in defining and designing interactive products has become more widely accepted in the last few years, but lack of published information has, unfortunately, left room for a lot of misconceptions about how personas are created, and about what information actually comprises a persona." (Kim Goodwin - User Interface 7 East)

Posted on September 26, 2002 | Permalink | TrackBack

xBlog: Personas/Scenarios

A Resource List (XPLANE - xBlog)

Posted on April 26, 2002 | Permalink

Taking the 'you' out of user: My experience using personas

"You describe them, in a surprising amount of detail, and then design your system for them." (Meg Hourihan - Boxes and Arrows)

Posted on March 27, 2002 | Permalink

Personas: Exploring the Real Benefits of Imaginary People

"A persona is a concrete representation of a target user of a product; an imaginary person derived from user research and described in rich detail." (Tamara Adlin et al. - CHIplace)

Posted on March 19, 2002 | Permalink

Perfecting Your Personas

"A persona is a user archetype you can use to help guide decisions about product features, navigation, interactions, and even visual design." (Kim Goodwin - Cooper Interaction Design)

Posted on August 08, 2001 | Permalink | TrackBack