The discipline of organizing (.pdf)
Organization and creating structures make life a whole lot easier.
"It is normal to organize ourworld, but doing so systematically is key and the subject of the book The Discipline of Organizing (TDO).The driving concept is that,while organization of resources is fundamental to library and information science, it is a central issue for many professional fields employing different organizational strategies and descriptive vernacular. To bring the diverse perspectives together, a broadly applicable, abstract framework can be used, based on an assessment ofwhat is being organized,why, how much,when and by what means.These points of analysis of the resources to be organized inform organizational design decisions, considerations of stakeholders and costs and strategic planning for tools and methods. Principles underlying an organization system's design may drawon frequency of resource use or coordination of items, alphabetic or chronological ordering or unique approaches to manage hybrid and novel resources.The TDO philosophy reflects an information management approach that spans disciplinary silos and avoids field-limited terminology, while building the critical skills of resource organization and management."
(Robert J. Glushko ~ ASIS&T Bulletin Oct/Nov 2013)
Hardware form factor only is just for one-dimensional designers.
"As people continue to go online using an ever increasing diversity of devices, responsive Web design has helped teams build amazing sites and apps that adapt their designs to smartphones, desktops, and everything in between. But many of these solutions are relying too much on a single factor to make important design decisions: screen size."
(Luke Wroblewski a.k.a. @lukew)
Driving towards UX strategy and UX foundational elements, components and patterns.
"The strategic and tactical aspects of UX are foreign to most folks, hence the typical 'lipstick on a pig' approach they call UX design. Knowing a few key things about strategy and tactics makes the difference between designing a struggling site and a successful one. The examples and tips illustrate successful approaches to UX design that you can apply to your site."
Wearables as the new hunting grounds for designers dealing with perception, cognition and emotion.
"In this article, experience is described as interpretation, and semiotics are applied to analyze the new wearable augmented reality product, Google Glass. Various readings of Google Glass are offered, and a prediction is generated which implies that through drawing on the traditional syntax of spectacles (eye glasses) a greater user group will be reached including not just technology leaders or adventurers, but also technology laggards. Experience takes place before, during, and after technology usage, and by making new devices more familiar to the target market, there is increased likelihood that user experience will be positive."
(Rebekah Rousi ~ UX magazine)
Content as the generic term for all things digital stuff.
"The core problem seems to be a feeling that the word 'content' reduces thoughtful, artistic expressions to a commodity. The websites and apps we develop to elegantly deliver words, images and media experiences are perceived as empty containers, hungry for content to be poured into them. Content marketing campaigns depend on calendars that demand to be filled on a regularly scheduled basis. This may give the impression that an effective approach to content is to churn out generic stuff that fits the size and shape of the container, and meets the deadlines."
Sometimes, you need the Dutch truth to be told.
"Responsive design is a poor man's content strategy to address multiple channels. Perhaps a technical masterpiece, but it adds nothing to the transmission of a message. It helps nothing with the basics of content strategy: the transfer of certain key messages to your target audience. Indeed, there is also such a thing as a need. When I use a smartphone, I have other needs, then when I'm on a desktop. Responsive design - solely - does not respond to that fact. It's a technical trick that will make everything fit on my screen and makes it readable."
Like opinions, lots of ideas floating around.
"This article lays out the principles and foundations in order to share them with other problem solving practitioners. We also add practical hints for how to conduct such sessions successfully."
(Michael Ohler ~ Innovation Excellence)
Experience happens between the channels.
"A consistent user experience, regardless of channel, is one of the 4 key elements of a usable cross-channel experience. Consistency across channels helps build trust with customers. (...) As companies and organizations design for the larger user experience, it's important to consider consistency across all channels. Consistent experiences help users build trust with the organization. Each interaction is part of the overall user experience with a company. If the user experience isn't consistent across channels, users will question the organization's credibility."
Brian has always been a great myth buster.
"While the concept of user experience and the term UX have become seemingly ubiquitous in the workplace, most non-UX people still have the wrong idea about what it is. Here are four common UX myths and how we can bust them."
Help (F1), a concept from the distant past.
"Recording and slides of a presentation to STC Silicon Valley."
The future is definitely unevenly distributed when you pose such a question.
"The world of Human Computer Interaction was distant and unconnected to this glossy world of communication. Here, the problems concerning mechanical or electronic interfaces were critical to the very success of the systems they were part of. The user's ability to understand, learn and remember, were paramount and Visual Designers and Psychologists were brought in to resolve interface issues. Although these two disciplines also formed the basis of much of the traditional advertising work, the connections were not apparent. In HCI, the feedback loops were shortest - press a button, and you either got something done or failed at it. It wasn't like releasing an ad and waiting for the consumers to react next time they went shopping! The former needed the user's intervention, an action; the latter required just a reaction."
Visual being the new black.
"A customer experience ecosystem map is a visual technique that connects end-to-end customer processes to the ecosystem of employees, partners, capabilities, processes, technology, information and interfaces involved in delivering the experiences."
Make things simple, not simplistic.
"A designer's ability to understand and communicate business objectives can have a greater impact on a project's success or failure than their UX chops!"
(Matthew T. Grant ~ Wired)
It must be the pressure from the IT department that everybody in UX now wants Agile and Scrum.
"This post illustrates how my UX role fits within the Agile methodology at ADstruc. This process won't necessarily work for every organization or product, but I hope it will provide some guidance for marrying product with design decisions and using your UX deliverables as ways to feed the Agile machine."
Forms (digital and physical) are always the orphans of information design.
"Though some decry flat user interfaces as pure fashion, or the obvious response to skeuomorphic trends, many designers have embraced the flat approach because the reduction in visual styling (such as gradients, drop shadows, and borders) creates interfaces that seem simpler and cleaner. The problem is that most flat UIs are built with a focus on the provision of content, with transactional components (i.e. forms) receiving very little attention. What happens when flat and forms collide? User experiences can, and often do, suffer."
UX design for real professionals.
"Flat design hides calls to action, and swiping around the edges can interfere with carousels and scrolling."
Feedback and critique for design professionals.
"Design critiques - when a team gets together and reviews a design or a product prototype - can be painful. When people aren't on the same page about goals and context, critiques can take a long time, they can lead to inefficient or unclear outcomes, and, let's be honest, they can hurt feelings. But they don't have to be that way. Here are my favorite rules to make them efficient, focused, and worthwhile."
And information architects, visual designers, interaction designers, web designers, applications designers, etc. too.
"If we, as UX designers, are providing complete UX solutions and setting our clients up to successfully manage their site or application moving forward, then we are providing some form of information architecture, interaction design and content strategy together."
Content collision ahead.
"So go ahead and break your models, test them by running various scenarios using real content. Inspect, then adapt your models because that's design. This kind of model design is best done early and often, rather than downstream in production where the cost of change is insane."
It's all human.
"Behind every successful design is a dynamic creative team, and it takes all kinds of personalities and skills to get the job done. However, the culture and expectations of a design agency are often largely centered on one outspoken, gregarious personality. Things such as group brainstorming, on-the-fly presentations and open workspaces have become the norm in most design agencies."
How to be an educated consumer of info graphics: David Byrne on the art-science of visual storytelling
A couple of my universa coming together.
"(...) at the heart of the aspiration to cultivate a kind of visual literacy so critical for modern communication. Here are a few favorite pieces from the book that embody that ideal of intelligent elegance and beautiful revelation of truth."
Meta, an enrichment of data, media and communication.
"Moving beyond prevalent technological notions of metadata, this essay conceptualizes metadata as the outcome of diverse social practices from the perspective of communication theory. First, I revisit cybernetics and consider the relevance of the concept of meta-communication for the study of the digital media environment. While the bit trails that users leave behind are not normally conceptualized as communication, they are prime candidates for inclusion in a contemporary theory of communication. Second, I discuss digital media as metamedia - media that potentially reproduce and integrate other types of media, old and new. Metamedia yield new varieties of meta-communication and meta-data. Third, I outline a typology of meta-communication for further research on digital media, integrating insights from cybernetics and semiotics."
Adding XD to the X-soup.
"Luckily, the healthcare industry has figured out more effective approaches to treating patients and achieving better outcomes. Unfortunately, those of us in experience design (XD) consulting have not. In this column, I'll first explore why the typical XD consulting approach is not healthy for our client organizations. Then I'll look at what I think should be the ultimate goal of an XD engagement: educating our clients and being transparent about our XD methods and approaches."
Connecting Lean, Scrum, UX and canvas thinking.
"As Lean UX becomes more mainstream in the practice of product design and build, more and more teams are coming up against an interesting problem: by focussing so much on results not deliverables, and shipping small and often, the product itself can be in danger of feeling like a loose collection of features added over time, rather than a cohesive, robust, well-considered experience."
Is business killing creativity by nature?
"A fellow designer and I were discussing this in detail and jointly came to this disappointing conclusion. It was quite a significant conclusion and likely to be correct, as both of us were in positions to manage design processes and teams, and also shape and influence design centric business strategies. I do not think that this epiphany happened as a result of this discussion. This was something that has been cooking at the back of my mind since design thinking started gaining traction in the competitive corporate environment. My thoughts include design thinking's impact, its fallout, and its side effects. This was really not an easy post to write, there were lots of information for me to manage and reorganize. As with any story, lets start from the beginning by looking at why design thinking was even needed in the first place?"
When you hear sound a.k.a. music in a public space, just contact DeLuca.
"In public spaces like coffee bars, elevators or airport lounges there is big chance you'll hear music. Among many other factors, music can contribute in these places to a positive user experience. Question is, what is the right music on a given time and place? Is there such a thing as the perfect track for a crowd? And how do you know?"
Design with prose, not pixels.
"In this interview, Jeffrey Zeldman explains why you should use words and stories to frame an experience. He reveals his writing process and why good copy teases interest; and why making your content the focus, and removing distractions, engages readers and improves web experience."
(Jeffrey Zeldman a.k.a. @zeldman)
So, business wake up!
"There's a growing number of professionals who are dedicated to making great customer experiences - and today is a day to celebrate their work. Today I'd also like to celebrate the role of design in helping CX pros create those experiences. Not graphic design or interior design or industrial design - but the lesser known field of service design. You may not have heard of service design yet, but I'd argue that it's the most important design sub-specialty in the business world today."