Adapting is the best thing to do with any strategy.
"Today we still see a large number of organizations that keep struggling to align social media and new emerging communication technologies with the overall firm strategy. Organizations should adapt, look in the mirror and recognize that they need to change because the world has changed. They should embrace new strategic frameworks to avoid getting caught up in the digital hype that hit them every day with new solutions and focus on what can actually help them achieve their business and communication objectives."
Change for change sake.
"Change is expensive, even when it's free. Change is expensive in relearning. Change is expensive when you feel like you no longer have a choice in how you live your life. For change to be accepted, it needs to first have real value to the user."
(Christina Wodtke ~ Elegant Hack)
Don't forget, humans are cognitive animals too.
"Some navigation implementations risk pushing users into a state of cognitive strain which lessens the likelihood of them taking desirable actions."
These stories will go further than agile, scrum or service design.
"I've written about the problem with user stories before. At the time, I found it better to just have the team talk over proposed changes to the product. This worked great when the team had gelled and the product is very mature; however, now I'm working with a new team and building a product from scratch. In this case, because our canvas is blank, we are having trouble getting on the same page when it comes to customer motivations, events and expectations. But today, things have turned around. I've come across a great way to use the jobs to be done philosophy to help define features. I call them 'Job Stories'."
Search is less important than find and use. Engines are just level one.
"Search is evolving to fit the needs of users who don't just want a web site, but the actual answer to the question driving the search. To stay on top semantic search technologies are key."
Do's and dont's is all what experimenting is about.
"Everyone from users to entrepreneurs to advertisers loves the mobile category because those products are always with us, always on, and instantly accessible. But these opportunities are also design constraints: Mobile screens are small, driven by touch, and often connected to spotty networks. Which is why companies like Facebook, Google, PayPal, and countless startups taking the plunge into mobile-first design quickly realize that designing for mobile is not the same as designing for the desktop PC. Our PC-driven instincts are often very wrong for mobile. Yet they're so deeply ingrained, we apply them anyway. That's why I want to share these common mistakes."
How the logical, mental and virtual structures come together in an app.
"A product architecture is not an information architecture. It is not a set of pages that link to one another, or something that shows modals and describes what buttons do. A prototype will always serve this purpose better. It is a level deeper than that. It is the structure. The building blocks. It shows the objects in the system, and the relationships between them."
An three-part article we wrote for the Touchpoint 5.2 issue from the Service Design Network.
Disclosure: I work at Informaat (The Netherlands) ~ "This three-part article is about a new technique in design projects for citizen-centred government services: the 'dialogue'. We will introduce dialogues to the service design community and share our lessons learned in using this technique. We also want to explore how dialogues create a shared understanding and commitment among designers and internal stakeholders."
How qualities of UIs become used in UX.
"One of the most common terms of praise for an interface is to say that it is "intuitive" (the word should have been "intuitable" but we will bow to convention). Yet the Human Computer Interaction (HCI) literature rarely mentions the word, and for good reason. This note attempts to clarify the meaning of "intuitive" for non-HCI specialists."
(Jef Raskin 1994)
Color is still not well understood in digital design.
"Color is infinitely shifty. It's unstable in the presence of nearby colors. It's vulnerable to tricks of the light. It acts like it's moving when it's not. It can act like it's there when it's not. Put another way, color is subject to a thousand kinds of distortion as it travels from an object, through light, through your eye to your (acculturated) brain. Yet the tricky, interwined science and art of color perception still goes under-appreciated."
Is it old versus new, young, and upcoming?
"Design students lack cultural depth and awareness. Several representatives from leading design agencies expressed variations on this theme. Lack of curiosity and personal development were described as particular concerns. (...) I would take someone who is able to read over someone who is able to draw any day."
Do we hear the distant voice of S. R. Ranganathan?
"Faceted classification appears to be of utmost importance. Many identify it as being the only true way to classify information objects and it is a current hot topic of research in information science."
Mens sana in corpore sano a.k.a. Νοῦς ὑγιὴς ἐν σώματι ὑγιεῖ.
"Similarly with design, be clear about what your intentions are with your offering, whether a product or service. Internalize your mission and values, and let design be the expression of your intent. When your intentions are clear, so too are the fruits of your labor."
As long as you can explain it to your parents.
"In recent years, user experience design has become a popular topic in the web design community, with discussions focussing on successful examples of good UX design. With regard to websites, the term covers all aspects of a user’s experience within a particular site. In other words, the visual layout, information architecture, usability, graphics, user interaction: everything. User interface design and HCI, or Human Computer Interaction are both included in UX. UX design has its roots in the late 1940s as machines become both more complex and more prevalent in daily life, but it was in the 1990s that the concept of user experience design was named and popularized in relation to computer use. It is a multi-disciplinary field, covering aspects of sociology, psychology, graphic and industrial design, and cognitive science."
Always delivers great thoughts in the theatre.
"Brenda Laurel has worked in interactive media since 1976. She currently serves as an adjunct professor in Computer Science Department at U. C. Santa Cruz. She served as professor and founding chair of the Graduate Program in Design at California College of Arts from 2006 to 2012. She designed and chaired the graduate Media Design Program at the Art Center College of Design in Pasadena (2001-2006) and was a Distinguished Engineer at Sun Microsystems Labs (2005-2006). Based on her research in gender and technology at Interval Research (1992-1996), she co-founded Purple Moon in 1996 to create interactive media for girls. In 1990 she co-founded Telepresence Research, Inc., focusing on virtual reality and remote presence. Other employers include Atari, Activision, and Apple. Her books include The Art of Human-Computer Interface Design(1990), Computers as Theatre(1991), Utopian Entrepreneur (2001), and Design Research: Methods and Perspectives (2004). Her most recent writing, Gaian IXD, was the cover article in the Sep-Oct 2011 issue of the journal Interactions. She earned her BA (1972) from DePauw University and her MFA (1975) and PhD. in Theatre (1986) from the Ohio State University."
INTERSECTION arrives in the US.
"This is a thoughtful tome, dense with deep, contemplative thinking on enterprise design. It has a rightful place on the bookshelves for designers that are intrigued by the challenge of cross-discipline collaboration. However, designers looking for a better understanding of technology will be disappointed, and technologists looking for an understanding of the design world will be baffled."
An important area of research, but still under-valued, under-developed, and under-practiced.
"User research that attempts to discover market-changing innovations faces many challenges. The more ambitious the innovation goal, the more difficult it can be to decide whom to study, what to look for, and how to make sense of the findings. Our reflections here are based on our experience collaborating on an ambitious project, in which we conducted in-depth contextual research with 54 people in eight enterprises. Its mission was to generate concepts for innovative solutions that would engage a large, new audience whose needs were not being addressed by existing products. In many respects, this was a dream project for researchers who wanted to introduce user-centered design into the product development process as early as possible."
OK, just one post about Flat Design then.
"Flat design is nothing but simplicity put into practice. The fact that simple shapes such as rectangles and circles are being preferred over gradients and drop shadows shows that the tide is in favor of simplicity."
CX strategy for business peeps, including a design notion.
"Digital technologies are disrupting many industries but for each there are also new revenue opportunities to be had. A customer experience strategy is a fast way of uncovering the untapped revenue in your business."
The theory, discipline, and practice of software engineering never really understood HCI. Why would they do now?
"For Scrum and Agile to live up to its full potential, it must address the needs of all team contributors, not just software developers. Giving support and trust to UX contributors will help motivate them to do their best work and leverage more of their skills in the pursuit of excellence."
Cards and tags, a magic duo. Ask Paul Otlet or Bill Atkinson.
"We are currently witnessing a re-architecture of the web, away from pages and destinations, towards completely personalised experiences built on an aggregation of many individual pieces of content. Content being broken down into individual components and re-aggregated is the result of the rise of mobile technologies, billions of screens of all shapes and sizes, and unprecedented access to data from all kinds of sources through APIs and SDKs. This is driving the web away from many pages of content linked together, towards individual pieces of content aggregated together into one experience."
A set of examples makes the abstract clear.
"Wired's Map Lab is rapidly becoming a must-follow, when the topic in hand is cartography. We mention their insightful articles regularly, especially on our Data Viz News post - we even created a Cartography section for the latest edition, with all the great content being published about this subject. In one of their recent articles, Gregg Miller uncovered several rarely seen maps from San Francisco's 'quirkiest' hidden Library, the Prelinger library."
In the end, everything has its price.
"The interaction cost is the sum of efforts - mental and physical - that the users must deploy in interacting with a site in order to reach their goals."
Style is no easy concept.
"Many people confuse style with fashion, with the surface features of an object. No, good style runs deep. I work in interaction and product design, and the designers I work with think hard about what lies beneath the skin; about the way a product or service interacts with those who engage it; about the value, functions and utility of the design. We go deeply into the essence of the product. This sense of style is one of the fundamentals of great design."
Or how digital disrupts government as well.
"The internet is changing our world in more ways than we could ever have imagined. And as it reaches into every corner of our lives, it is transforming our relationships with one another, the jobs we do and the ways we spend our time. For the organizations living through these changes, the operating environment has changed profoundly. Around the world, industry after industry has been turned on its head by the internet and the things that digital technology makes possible. But when we look back over the last two decades, nowhere has the internet revolution been felt less than in the business of government. To its credit, the current administration has made a real effort to up the pace of reform. Much progress has already been made, spearheaded by the new Government Digital Service. The Government Digital Strategy lays out what more there is to do over the next two years. That the government goes on to achieve the goals it has set itself is tremendously important. It is also only the beginning."
A tip here, a tip there. They can bring you anywhere or nowhere.
"For testing assignments where client teams are ready, willing and able to take immediate action, being flexible with tasks within and between participants can offer better bang for your buck."
(Jakob Nielsen's Alertbox)