January 3, 2013

A consistent experience is a better experience: Service design

Service design forces user experience design to sync with the new normal.

"If there is one thing that has held the test of time, it's that history is bound to repeat itself. What was once old will most certainly become new again in the cycle of time because good ideas never go out of style. Service design is a shining example of this fact. In spite of the fact that the conception of service design is nearly 30 years old, it is an idea that is more relevant than ever today."

(Mark Eberman ~ Digital Compass)

Posted by PJB at January 3, 2013 9:45 PM | Classification: Service design - User experience