December 10, 2012
To simplify the matter is great; to make it simplistic not. A PhD thesis.
"One of the fundamental questions facing the emerging discipline of service design concerns the definition of its object. In this thesis, I posit that the practice of service design, as a recent development within the tradition of industrial design, may be approached primarily as the design of interfaces between service providers and clients."
Posted by PJB at December 10, 2012 3:44 PM | Classification: Service design