November 22, 2012
Due to reframing of design challenges as wicked problems.
"This definition paints the picture of what it means to facilitate a session really well. As a facilitator, your job is to help a person, or a group of people, traverse a problem space. The context of the problem space could be one where you, as the designer, need to learn more about what is going on so you can properly craft an effective solution. Or it could be a situation were the participants needs to identify and solve the problem on their own, while you take that solution back and refine it further."
(Brad Ty Nunnally ~ UX Magazine)
Posted by PJB at November 22, 2012 11:14 AM | Classification: Service design