November 14, 2012
Getting into the essentials of service design.
"But the design in service design is what makes things better. Combining research and craftsmanship is powerful. Therefore, Lisa emphasised, passion, experimentation and creativity are the key factors in successful, innovative design processes. Her solution: put the heart back in!"
Posted by PJB at November 14, 2012 9:21 PM | Classification: Service design