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October 9, 2012
Service design: Are we still talking about this?
A set of tools doesn't make it into a discipline.
"Is service design a field, a discipline or a practice? Probably not. It's a set of tools, a process and most importantly, it has a point of view. It's a logical, sequential process that understands the needs of both the users and the business."
(Chris Downs ~ NEXT service design)
Posted by PJB at October 9, 2012 12:09 PM | Classification: Events - Service design