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August 14, 2012
Why Top Execs are Starting to Care About UX Design
Crossing the border to CX.
"Garrett shares how research, psychology, behavior and design can open the doors to meaningful creativity for design and product experience strategies. But more importantly, he shares how executives across the organization can learn from the UX team to improve services, business models and overall customer relationships."
(Brian Solis a.k.a. briansolis ~ Mashable)
Posted by PJB at August 14, 2012 3:54 PM | Classification: Interviews - User experience