Categories
- Accessibility (43)
- Adaptation (7)
- Audio design (3)
- Classics (73)
- Complexity (21)
- Content curation (1)
- Content management (54)
- Content strategy (157)
- Customer experience (24)
- Design research (101)
- Events (192)
- HCI (297)
- Hypertext (63)
- Information architecture (717)
- Information design (866)
- Information graphics (81)
- InfoViz (99)
- Instructional design (15)
- Interaction design (235)
- Interviews (322)
- Metadata (244)
- Mobile design (116)
- Navigation (63)
- Patterns (69)
- Personas (69)
- Podcasts (65)
- Prototyping (18)
- Search (152)
- SemWeb (4)
- Service design (139)
- Social Web (76)
- Special (27)
- Tablet design (24)
- Tagpipe (3)
- TechCom (62)
- Technology (202)
- Typography (42)
- UCD (222)
- Usability (656)
- User experience (918)
- User research (3)
- Visual design (78)
- Weblogs (129)
- Wireframes (18)
- Writing (86)
Recent comments
Powered by
July 25, 2012
UX design and change management: A series of 10 parts
If change is the only stable factor, design can lead the way.
"I try to translate best practices from the domain of change management to the design domain. And from the other side, I identify where change managers need designers to achieve their change goals. To put it more clearly, design is change and change is design."
(Gerjan Boer a.k.a. @gerjanboer ~ βiRDS on a W!RE)
Posted by PJB at July 25, 2012 11:05 AM | Classification: Customer experience