July 25, 2012
If change is the only stable factor, design can lead the way.
"I try to translate best practices from the domain of change management to the design domain. And from the other side, I identify where change managers need designers to achieve their change goals. To put it more clearly, design is change and change is design."
Posted by PJB at July 25, 2012 11:05 AM | Classification: Customer experience