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May 30, 2012
Bringing Drama to Service Design
A kind of method acting.
"We spoke with Adam StJohn Lawrence, who describes himself as a a customer experience and service design consultant, a professional comedian and an actor. Together with service innovator Markus Hormess working under the name of Work•Play•Experience, they use unique theatrical tools to help companies turn good services into memorable service experiences."
Posted by PJB at May 30, 2012 10:29 AM | Classification: Interviews - Service design