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March 20, 2012
Talking Out Loud Is Not the Same as Thinking Aloud
Old wisdom: What people say is (often) not what they think.
"(...) get your participants to think aloud, but encourage comments that illuminate the problem space - because that's what usability testing is all about."
(Mike Hughes ~ UXmatters)
Posted by PJB at March 20, 2012 10:01 AM | Classification: User experience - User research