December 8, 2011
Services are everywhere. It's culture too, high and low.
"(...) we have created a set of practical tools to help cultural organisations use the principles and approaches of service design to improve the experiences they produce - supporting the innovation process all the way from ideation to delivery."
(Rohan Gunatillake ~ The Guardian)
Posted by PJB at December 8, 2011 10:53 AM | Classification: Service design