November 1, 2011
The problem with most UX projects is that there are clients involved, not customers.
"The relationship between client and designer does not always work out as smoothly as we would wish, despite the best efforts of all concerned. In this column, I'll take a look at some of the questions that can arise on a project team - and how they should and should not be answered. I hope these raise a smile - and possibly help you tackle the next awkward client conversation you encounter."
Posted by PJB at November 1, 2011 2:29 PM | Classification: User experience