October 13, 2011
Always good to have many 101's.
"Service design is a process that examines the relationship between those who use a service and the service environment. By focusing on and making improvements to the points at which users interact with other people or the environment, service design enables an organization to run smoothly, provide the best service to its users, and reduce the kind of situations that that can generate complaints."
Posted by PJB at October 13, 2011 2:39 PM | Classification: Service design