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February 24, 2011
CS Forum podcast episode 1: Gerry McGovern
"There is nothing more important on the web than content. But don't talk about it. Talk about the success of the customer or the lack of success of the customer. Because most organizations realize today that if they're not customer centric, they don't have much of a future." (Randall Snare ~ CS Forum 2011)
Posted by PJB at February 24, 2011 12:41 PM | Classification: Content strategy - Events - Interviews - Podcasts